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CIO
February 15, 2004
Lafe Low |
The 12th Annual CIO Enterprise Value Awards As always, competition was stiff for our winners. But this year we've added a twist-industry categories allowing companies to compete with business peers for this prestigious award-as well as a special new honor.   |
CRM
December 2003
David Myron |
Driven by Service Contact centers are no longer for basic problem resolution or order-taking. Organizations are now using them to lead major strategic initiatives. |
CIO
February 15, 2004
Lafe Low |
They Got It Together Four winning companies demonstrate the true value of integration by achieving a single view of their customers and their data, saving time and money along the way. |
CIO
September 14, 2012
Kim S. Nash |
Tablets for Flight Attendants on American Airlines In an effort to get closer to customers and improve sales, American Airlines is launching a new mobile strategy aimed at boosting customer loyalty by giving flight attendants tablets loaded with customer data. |
The Motley Fool
December 15, 2004
Lawrence Meyers |
The Unholy Airline Trinity Northwest, Continental, and Delta have a frequent flyer alliance. Too bad they're so stingy with their rewards. |
Fast Company
December 2001
Keith H. Hammonds |
Business Fights Back: Continental's Turnaround Pilot Before September 11, Bonnie Reitz was a central figure in the transformation that saved Continental Airlines. Now, in the aftermath of terror, she gets to do it all over again... |
CRM
January 2, 2004
Lior Arussy |
Don't Burden Customers With Your Costs Companies pay the price when they don't understand the customer experience. |
IEEE Spectrum
August 2008
Tekla S. Perry |
Airlines: Got Fuel? Airlines are now putting the minimum amount of fuel in planes necessary to reach their destination, but are they underestimating the amount they need? |
The Motley Fool
July 30, 2007
Dan Caplinger |
Air Travel Survival Guide Nothing's worse than needing a vacation from your vacation after dealing with travel difficulties. With the right combination of luck and skill, however, you can navigate yourself into a winning trip no matter what happens. |
BusinessWeek
May 6, 2010
Paul M. Barrett |
Airline Mergers Aren't Storybook Romances The Continental-United tie-up makes sense in a bloated industry, but history shows that big airline mergers yield mediocre results at best. |
Salon.com
December 14, 2000
Elliott Neal Hester |
Common cattle Every now and then, flight attendants must fly with the unwashed masses. It sucks... |
Insurance & Technology
May 16, 2007
Nathan Conz |
Executive Search Firm Consultants Discuss Roles and Responsibilities of an Insurance CEO Executive search firm consultants, Korn/Ferry International, Heidrick & Struggles and Spencer Stuart talk about what they look for in potential insurance CEO candidates. |
CRM
January 2013
Marshall Lager |
Flying Colors? Consider what your flight attendants can control before giving them attitude. Airline travel makes me think about customer experience. |
Fast Company
June 2006
Susan Stellin |
The Last Stand Many airlines now let you pay to jump the standby line. Here's what you need to know to get home sooner. |
The Motley Fool
December 9, 2004
Tom Taulli |
Spinning Resumes Into Gold Good news. If Korn/Ferry International, a leading headhunter firm is any indication, it may be getting easier to get a job. Yesterday, the company reported that fee revenues were $108.5 million, which was a 42% increase from the same period a year ago. |
PC Magazine
August 11, 2008
Logan Kugler |
8 Tricks to Beat Airport Delays These Web sites and flight tracking tools will help you get a leg up on other passengers and avoid getting stranded. |
CRM
August 2010
Lior Arussy |
When Customer Experience Matters Most An eruption of volcanic ash leads to an eruption of service mistakes. |
The Motley Fool
December 19, 2005
Richard Gibbons |
An Insanely Cheap Stock If analysts are right, ExpressJet is trading at a massive discount to fair value. |
The Motley Fool
March 6, 2007
Rich Smith |
Foolish Forecast: Korn/Ferry En Route The headhunter reports its fiscal third-quarter 2007 earnings results shortly. Investors, do you want to know what to expect to see? |
The Motley Fool
March 9, 2005
Rich Smith |
Korn/Ferry Floating on Cash The headhunting firm's third-quarter revenues grew strongly, but until management returns the lid to the stock options cookie jar, one must hesitate to invest in this stock, no matter how good its profits. |
Insurance & Technology
October 12, 2004
Wendy Toth |
ACE USA Targets Small Market Carrier adapts large-market offerings with ACEONLINE. |
Salon.com
May 16, 2000
Elliott Neal Hester |
Eating on the fly Better than anyone, flight attendants know the nightmare that is airline food. |
InsideFlyer
June 2003 |
You Said It Reader emails: Smile Though Your Airline is Breaking... Big Man, Little Man... To Tell the Truth... etc. |
Salon.com
July 28, 2000
Elliott Neal Hester |
Out of the Blue Lies in the sky: An inside look at United Airlines' abysmal service. |
The Motley Fool
August 25, 2011
Dan Caplinger |
This Good News Is No Big Deal New rules governing airlines took effect earlier this week, but they won't have a huge impact on flying. |
The Motley Fool
June 6, 2006
Ryan Fuhrmann |
Korn/Ferry Aces the Interview If you can stomach the volatility in reported earnings, caused by ever-changing employment trends and the difficulty of hiring consultants during economic upswings, this executive recruiter is one of the better choices for the long term. |
InsideFlyer
March 2014 |
Letters to the Editor United Award Trip Woes... M&C Loyalty Club Status Match... Flight Delay Fantasy... |
The Motley Fool
December 4, 2006
Rich Smith |
Foolish Forecast: Korn/Ferry Docks The headhunting firm is set to report its fiscal first-quarter 2007 results. Investors, do you want to know what Wall Street expects to see? Do you want to know what really matters? |
The Motley Fool
March 9, 2007
Ryan Fuhrmann |
Korn/Ferry's Kingly Quarter The executive search firm benefits from a strong global job market. Economic doldrums could be the best time to pick up some shares, but right now, it's hard to tell if and when that might happen. |
The Motley Fool
August 30, 2004
Mathew Emmert |
Major Airlines Will Fail While it's true that airlines have suffered their share of awful luck recently, the history of failure surrounding the dominant carriers goes well beyond any particular event-driven malaise. |
BusinessWeek
November 20, 2006
Christopher Palmeri |
Putting Managers To The Test Korn/Ferry International and its 450 headhunters are well-positioned for the global talent hunt, resulting in a 25% sales jump in the latest quarter. |
