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CRM
March 2003
Jason Flynn |
New & Noteworthy TechExcel Inc. released its FrontOffice 4.0 for small and midsize business sales, marketing, and customer support... Interactive Intelligence Inc. has released two new products... NetLedger Inc. has launched its NetSuite 8.6, which will include enhanced partner relationship management capabilities... etc.   |
CRM
August 2010
William Band |
Navigating the Vendor Landscape A leading analyst firm assesses the CRM marketplace. |
CRM
December 2003
Martin Schneider |
The Year in Preview How the major trends in 2003 will alter the CRM landscape over the coming year. |
CRM
August 2003
Martin Schneider |
New & Noteworthy Enterprise CRM Oracle has released updates to Oracle Service and Oracle Marketing... Online CRM Salesnet announced that it has integrated instant messaging capabilities from AOL, Microsoft, and Yahoo! into its wireless CRM application... etc. |
CRM
July 2003
Lisa Picarille |
Sometimes the Sequel Is Better Tigerpaw Software has released an updated version of its flagship CRM suite. Tigerpaw Business Suite is a group of integrated CRM software modules for contact management, sales management and quoting, tracking customer service, and controlling inventory. |
CRM
June 2, 2003
Lisa Picarille |
PeopleSoft Dives Into the Mid-Market PeopleSoft Inc. is aggressively courting mid-market companies with its recent announcement of 13 new products aimed at businesses with annual revenue between $50 million and $500 million. |
CRM
July 2, 2015 |
ConvergeHub Integrates Gmail Users can access the Gmail accounts right from within the CRM platform. |
CRM
September 2003
Guglielmo et al. |
The 2003 Market Leaders (Part 2) Which vendors are leading the industry? CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. |
CRM
July 1, 2005
Marshall Lager |
You Got Your PRM in My CRM How are the changes that channel management systems and their providers are experiencing going to play out? |
CRM
July 2003
Martin Schneider |
Getting IT Together Integration is a four-letter word in the world of CRM, but it doesn't have to be. What follows are the real issues behind integrating CRM solutions with an enterprise's existing systems, and how to simplify what could otherwise grind CRM initiatives to a halt. |
CRM
October 1, 2007
Coreen Bailor |
Oracle's Name Game The latest Siebel CRM On Demand highlights the software giant's interest in the on-demand market and underscores the strength of the Siebel name. |
CRM
February 2003
Lisa Picarille |
The ABCs of Global CRM CRM is making it as easy for international companies to share information among offices scattered across the globe as it is for them to share it with coworkers down the hall. The secret to mastering this in your company is to follow these 10 essential guidelines. |
CRM
August 1, 2006
Colin Beasty |
Business Problem: Channel Managers Are Struggling to Exchange Customer Info with Their Partner Network Tech Solution: Partner relationship management tools. Usually accessed through a Web portal, PRM software takes costs out of the processes, improves the quality of information flow, and allows measurement and analysis of channel partnerships. |
CRM
June 2003
Paul Greenberg |
PRM Is Not So Different From CRM After All Channel partners are salespeople, too. It's time we recognize the relationship for what it actually is. |
CRM
May 1, 2003
Lisa Picarille |
Developers Jump on Microsoft CRM Bandwagon Microsoft's entry into the CRM mid-market space has attracted a lot of attention from rivals and industry watchers. But the software giant has also managed to draw significant support from third party software developers and resellers. |
CRM
November 29, 2011 |
Altitude Software Releases Microsoft Dynamics CRM 2011 Connector The latest release unleashes productivity in sales teams with contact automation and improves the customer experience with unified contact history. |
CRM
September 2003
Guglielmo et al. |
The 2003 Market Leaders (Part 1) Which vendors are leading the industry? CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. |
CRM
April 2005
Jason Compton |
The 2005 Service Excellence Award An aggressive integrator, Concerto Software orchestrates streamlined call center operations in 2005. |
CRM
December 2013
Esteban Kolsky |
The Digital Transformation of CRM When the world is changing, businesses must do the same. |
InternetNews
February 17, 2011 |
Microsoft Expands Dynamics CRM 2011 Options The initial release of Dynamics CRM 2011 ran in Microsoft's cloud, but now the software giant is giving customers more options. |
CRM
February 2, 2003
Martin Schneider |
The Real (Time) Deal Though many hold different opinions on just where real-time CRM business is going, all agree on one thing: The real-time enterprise is not a passing fad, but here to stay. |
CRM
June 2003 |
New & Noteworthy QlikTech announced the release of QlikView 6 business intelligence software... Teradata announced version 5.0 of its CRM suite... Soffront Software announced the release of version 8.0 of its CRM solution... Analytics software provider WebSideStory announced the launch of HitBox Decision Mining... etc. |
CRM
June 7, 2013
Peter Chase |
Five Steps to Giving Marketers Data Ownership Integration is key. Collecting data is the easy part; the real challenge comes from connecting the different types of data across multiple channels. |
InternetNews
July 12, 2010 |
Dynamics CRM 2011 Beta Due in September Among the new features for beta testers of Microsoft's CRM software will be stronger integration with Outlook and SharePoint. |
CRM
September 1, 2009
Christopher Musico |
The 2009 Rising Stars - Google Riding the cloud-computing wave. |
CRM
May 3, 2004
Jean Marc Pigeon |
More Cash in the Bank A Q&A with the president of Inortech, a raw materials supplier for paint, inks, plastics and adhesives to manufacturers of all types, on how CRM seamlessly integrated with accounting adds up for the company. |
CRM
April 2004
Lisa Picarille |
The Art of War Enterprise CRM vendors and hosted service providers are in a heated battle against traditional midmarket CRM vendors for market share. In the end it is the customers who will win. |
CRM
March 2003
Ginger Conlon |
Stand by Me One of the main reasons companies implement CRM is to foster customer loyalty. But as a customer of CRM vendors, how loyal should you be? |
CRM
March 28, 2014
Glenn Johnson |
5 Tips for Making CRM an Enterprise Portal Focus on revenue to drive project objectives. |
CRM
January 2006
Barton Goldenberg |
CRM: The Past and the Future Born of contact management applications 25 years ago, enterprise software systems have come a long way. |
CRM
September 20, 2004
Joe Outlaw |
Shortlist Advice for Selecting Midsize CRM Suites Choosing a customer relationship management application that will best meet the needs of your midsize businesses. |
CRM
July 1, 2003
Martin Schneider |
News in Brief The popularity of Internet protocol (IP) call centers will jump significantly in the next few years, according to research firm Datamonitor... Firms will again move away from smaller CRM implementations, returning to larger suite applications... etc. |
CRM
October 26, 2010
Brent Hayward |
It's About Answers Knowledge-based technologies are now essential to the customer experience. |
InternetNews
July 12, 2010 |
Microsoft Reveals Details of Dynamics CRM 2011 The first public beta of Microsoft's customer relationship management software, with stronger integration among other features, is coming this September. |
CRM
February 10, 2012
Sean Canning |
The Case for Multichannel Customer Management Why enterprises that fail to adapt will be left behind. |
CRM
October 2012
Leonard Klie |
Oracle's Latest Branding Initiative Central to its CRM strategy is the company's Customer Experience (CX) Suite. |
InternetNews
May 5, 2004
Clint Boulton |
Easing Integration Pain a Big Blue Challenge Ratcheting up its battle with Microsoft in the mid-sized business space, IBM launched a new business integration server Wednesday geared to help smaller companies get business processes tapping in time with IT. |
CRM
May 2003
Rochelle Garner |
Smooth Operators What companies can learn from how contact center vendors use CRM -- and profit from it. |
CRM
January 17, 2012
Judith Aquino |
Infor Launches New Marketing Suite Multichannel campaign management tools and analytics let marketers deliver comprehensive messages. |
InternetNews
February 5, 2007
Michael Hickins |
Crystal Clear Strategy For The Mid-Market? Business Objects has created a new product line and lucrative incentives for its partners to help it penetrate the mid-market. |
InternetNews
June 4, 2004
Jim Wagner |
Nimish Mehta, Group Vice President, Siebel This executive's challenge is convincing customers that Siebel is an integrator, not just a CRM specialist. |
CRM
January 1, 2006
David Myron |
Microsoft 3.0 Is a Go The company beats the release's expected launch date with aplomb. Microsoft Dynamics CRM 3.0 comes chock full of upgrades and adds much needed marketing functionality. |
CRM
July 12, 2013 |
Experian Updates Cross-Channel Marketing Platform New social tools, multivariate testing, and enhanced workflow capabilities round out the offering. |
CRM
October 2005
Bailor et al. |
The 2005 CRM Market Leaders, Part 1 The CRM industry's impact -- especially in the small and medium business markets -- is growing more pervasive across industries and within organizations. Here's how the CRM leaders are driving the market and how they stack up against the competition. |
CRM
January 2012
Donna Fluss |
Redefining CRM It's time to say good-bye to the old definition of CRM -- it is no longer viable as a leading business or even systems strategy. |
CRM
October 1, 2003
Lisa Picarille |
Vertical Focus: Professional Services Ask law firms, accounting firms, consultants, and financial services firms about CRM and most will tell you that the traditional CRM vendors are more focused on transaction-based customers than on billable clients. |
CRM
August 1, 2003
Martin Schneider |
Quick Wins? In CRM initiatives, faster may mean better -- but not always. |
CRM
March 2012
Jim Dickie |
Are the CRM Wars Really Over? Existing CRM users would be well advised to test the waters to see if something that would work better for them exists. |
Bank Technology News
January 2008
John Adams |
Systems Integration: Command Center CRM Cross-departmental CRM platforms are becoming more and more important, handling enterprise customer data chores to tracking internal job performance. |
CRM
September 11, 2015
Leonard Klie |
Microsoft Introduces Updates in Microsoft Dynamics CRM 2016 Microsoft Dynamics CRM 2016 will feature enhancements in productivity, intelligence, mobility, and customer service. |
