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CRM
May 1, 2003
Lisa Picarille |
Developers Jump on Microsoft CRM Bandwagon Microsoft's entry into the CRM mid-market space has attracted a lot of attention from rivals and industry watchers. But the software giant has also managed to draw significant support from third party software developers and resellers.   |
CRM
July 2003
Martin Schneider |
New & Noteworthy ACCPAC has released version 5.5 of its CRM suite... PRM ChannelWave Software announced the availability of its new Mid-Market Edition... Concerto Software has released the newest version of its outbound customer contact solution... etc. |
CRM
August 2003
Martin Schneider |
New & Noteworthy Enterprise CRM Oracle has released updates to Oracle Service and Oracle Marketing... Online CRM Salesnet announced that it has integrated instant messaging capabilities from AOL, Microsoft, and Yahoo! into its wireless CRM application... etc. |
CRM
November 1, 2005
Colin Beasty |
Business Problem: Decision-Makers Have No Insight Into Marketing Effectiveness Tech Solution: Marketing Campaign Management Software: Aprimo's Campaign Management and Email Marketing... Unica's Affinium Campaign... etc. |
CRM
December 2003
Martin Schneider |
The Year in Preview How the major trends in 2003 will alter the CRM landscape over the coming year. |
CRM
July 2003
Lisa Picarille |
Sometimes the Sequel Is Better Tigerpaw Software has released an updated version of its flagship CRM suite. Tigerpaw Business Suite is a group of integrated CRM software modules for contact management, sales management and quoting, tracking customer service, and controlling inventory. |
CRM
November 29, 2011 |
Altitude Software Releases Microsoft Dynamics CRM 2011 Connector The latest release unleashes productivity in sales teams with contact automation and improves the customer experience with unified contact history. |
CRM
September 2007 |
The 2007 Market Awards: Rising Stars Here are rising stars that reflect the CRM industry's emerging trends, its continuing reach, and its ongoing aspirations. |
JavaWorld
February 2001
Lisa Alexander |
Java Product News MicroStrategy SDK 7.1 supports Java... BEA Java tools help create personalized e-commerce applications... Data Junction Integration Suite now supports JMS... ISNetworks S/MIME Provider offers secure messaging... etc. |
JavaWorld
March 2001
James R. Borck |
WebSphere keeps world of e-commerce turning IBM's Java-based WebSphere Commerce Suite Pro 5.1 combines quick out-of-the-box setup with deep customization features, but its catalog management tool falls short. |
CRM
October 2006
Bannan & Ellison |
The 2006 Elite Enterprise Suite CRM: Glenmede Trust Company... Midmarket Suite CRM: Pacific Coast Feather... SMB Suite CRM: POS Supply Solutions... etc. |
IndustryWeek
May 1, 2003
Tonya Vinas |
CRM 2.0 Companies are building more focused customer strategies as products emphasize low cost, quick implementation and extended capabilities. |
CRM
June 2003
Jason Flynn |
A Pivotal Release For the first time in three years Pivotal has rolled out a full-suite release. The mid-market CRM vendor is touting Pivotal 5 as a complete mid-market solution, offering features designed to address an enterprise's sales, marketing, and service needs. |
Inc.
January 2007
Michael Fitzgerald |
CRM Made Simple New software to supercharge your sales. |
CRM
April 2004
Emmy Favilla |
Midsize Companies, Mammoth Results You don't have to be a huge corporation to get a big return on your CRM investments, and these 10 midmarket businesses prove it. |
CRM
June 2003 |
New & Noteworthy QlikTech announced the release of QlikView 6 business intelligence software... Teradata announced version 5.0 of its CRM suite... Soffront Software announced the release of version 8.0 of its CRM solution... Analytics software provider WebSideStory announced the launch of HitBox Decision Mining... etc. |
CRM
August 1, 2006
Colin Beasty |
Business Problem: Channel Managers Are Struggling to Exchange Customer Info with Their Partner Network Tech Solution: Partner relationship management tools. Usually accessed through a Web portal, PRM software takes costs out of the processes, improves the quality of information flow, and allows measurement and analysis of channel partnerships. |
CRM
March 2010
Christopher Musico |
Email Management You've Got Mail: Despite fits and starts, many still believe email management solutions can deliver on their promise. |
CRM
September 2015
Leonard Klie |
Integrate CRM and ERP for Better Intelligence Businesses benefit when information flows freely between systems |
InternetNews
September 6, 2004
Jim Wagner |
Oracle's New App Suite Tackles RFID E-Business Suite 11i.10, due in the next couple months, fleshes out the software's capabilities. |
CRM
March 2004
the CRM editors |
The 2004 Service Leaders--Part II The leading customer service vendors for 2004 |
CRM
April 2004
Martin Schneider |
Breaking From Tradition No longer is the midmarket the dominion solely of regional systems integrators. Enterprise vendors and hosted CRM services are changing the way midmarket customers implement their CRM systems. |
CRM
November 2013
Paul Korzeniowski |
Mobile CRM Is Slow to Take Hold Integration hurdles slow deployments as systems largely fail to deliver significant value to users. |
CRM
September 20, 2004
Joe Outlaw |
Shortlist Advice for Selecting Midsize CRM Suites Choosing a customer relationship management application that will best meet the needs of your midsize businesses. |
CRM
April 2004
Lisa Picarille |
The Art of War Enterprise CRM vendors and hosted service providers are in a heated battle against traditional midmarket CRM vendors for market share. In the end it is the customers who will win. |
CRM
June 2004
Emmy Favilla |
10 Strategies for Customer Service Success Contact center managers can no longer define success by call duration alone. |
CRM
March 2003
Lisa Picarille |
Is it Time to Defect? Switching CRM vendors is a tough, but often wise, decision. |
InternetNews
December 4, 2007
Larry Barrett |
Just In Time: SAP Delivers CRM 2007 SAP rolls out its latest CRM suite, featuring Web 2.0 technologies for the enterprise. |
CRM
July 15, 2011
Leonard Klie |
IBM Debuts Cloud-Based Marketing and Analytics Suite Smarter Commerce offerings combine Web analytics and digital marketing in one integrated suite. |
Bank Technology News
January 2002
Joseph McKendrick |
Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once... |
CRM
January 2006
Barton Goldenberg |
CRM: The Past and the Future Born of contact management applications 25 years ago, enterprise software systems have come a long way. |
CIO
May 1, 2002
Susannah Patton |
Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer... |
CRM
July 2003
Martin Schneider |
Getting IT Together Integration is a four-letter word in the world of CRM, but it doesn't have to be. What follows are the real issues behind integrating CRM solutions with an enterprise's existing systems, and how to simplify what could otherwise grind CRM initiatives to a halt. |
CRM
October 2005
Bailor et al. |
The 2005 CRM Market Leaders, Part 1 The CRM industry's impact -- especially in the small and medium business markets -- is growing more pervasive across industries and within organizations. Here's how the CRM leaders are driving the market and how they stack up against the competition. |
InternetNews
January 29, 2007
Clint Boulton |
Integration's The Rub For New Oracle BI Oracle Business Intelligence Suite Enterprise Edition 10g Release 3 features significant new integration with Oracle's broad swath of applications, database software and other components of Oracle Fusion Middleware. |
CFO
March 17, 2003
Peter Krass |
Once More, Without Reeling CRM has stumbled, but the next round may produce better results. |
InternetNews
June 15, 2004
Colin C. Haley |
On the Info Fast Track FAST's new tool provides custom spin to information search. Marketrac helps users at large companies and government agencies locate and analyze documents and data from disparate sources. |
InternetNews
January 31, 2005
Sean Michael Kerner |
SugarCRM Upgrades Core Suite Sugar Open Source Edition 2.5 expands the CRM interface to include Web portal tools, according to the company, while Sugar Professional Edition includes integration with wireless devices in addition to new Web portal tools. |
CRM
November 5, 2012
Judith Aquino |
Moxie Software Joins Forces with Microsoft Customers get joint access to Spaces by Moxie and Microsoft Dynamics CRM. |
CRM
November 2003
Barton Goldenberg |
CRM Is Not a Game of Chance Don't commit to any CRM application until first understanding your CRM needs -- then understand which CRM application best meets them. |
CRM
December 2005
Marshall Lager |
The Year in (P)review Looking back, and to the future: CRM trends and events to watch: Would you like fries with your subsidiary?... And Oracle acquired everybody else... We're not going to say "On-demand is in demand" again, but... Information, please... |
CRM
February 2003
David Myron |
The Hosts With the Most Once thought of as a tool for small companies needing sales force automation, hosted CRM solutions have developed into a formidable competitor to packaged CRM applications for mid-market, and even large enterprises. |
Financial Planning
March 1, 2010 |
Special Report: Your Practice Management Questions Answered Advisors answer questions about practice management: Branding... Planning for growth... Coping with revenue roller coasters... more... |
CRM
September 2015
Michael Vickers |
Is Your CRM System Aligned with Your Entire Business? For peak efficiency, your enterprise solution needs to wear many hats |
CRM
March 28, 2014
Glenn Johnson |
5 Tips for Making CRM an Enterprise Portal Focus on revenue to drive project objectives. |
CRM
June 7, 2013
Peter Chase |
Five Steps to Giving Marketers Data Ownership Integration is key. Collecting data is the easy part; the real challenge comes from connecting the different types of data across multiple channels. |
CRM
April 8, 2011
Tyler Garns |
Convergence of CRM and Marketing Automation for SMBs What this integration means for business |
CRM
September 2003
Guglielmo et al. |
The 2003 Market Leaders (Part 2) Which vendors are leading the industry? CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. |
CRM
July 1, 2005
Marshall Lager |
You Got Your PRM in My CRM How are the changes that channel management systems and their providers are experiencing going to play out? |
CRM
December 1, 2007
Colin Beasty |
Tech Problem: Defect-Tracking Software A business is unable to track product-defect issues across development teams and customers. |
