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CRM
December 17, 2015 |
Zoho and RingCentral Integrate CRM and Cloud Communications RingCentral adds cloud communications and collaboration to Zoho's CRM solution.   |
CRM
April 27, 2015
Maria Minsker |
RingCentral Partners with inContact to Provide Cloud Contact Center Functionality The cloud communications provider will now offer real-time queuing and dashboarding for the contact center. |
CRM
March 2015
Oren Smilansky |
The 2015 CRM Rising Stars: Zendesk Gives Small Enterprises the Tools They Need to Grow With the addition of customer survey feedback, activity reports, and mobile contact capabilities, the SMB specialist bolsters its platform. |
CRM
October 7, 2014 |
Whitepages Pro Caller ID Now Available in Zendesk App Marketplace App users can now identify callers in real time, reducing call handling times. |
CRM
November 17, 2015
Leonard Klie |
Connectivity Integrates with RingCentral to Enhance Customer Profiles The combined platforms allow businesses to access -- and track -- enormous amounts of customer data. |
CRM
June 11, 2015 |
PandaDoc Is Now Integrated with Zendesk Thew integration simplifies document-related tasks from within Zendesk. |
CRM
November 15, 2012
Kelly Liyakasa |
Zendesk and Magento Team Up in Platform Integration Alliance will drive customer service support for e-commerce sites. |
CRM
June 26, 2015
Leonard Klie |
Jive Updates Its Jive-x Social Community Platform The latest version of Jive-x offers features to make communities more friendly for end users and moderators. |
CRM
March 2013 |
CRM Service Awards: Rising Stars With on-the-go consumer and business environments becoming more pervasive, companies that can not only keep up with customer needs, but anticipate them, will come out ahead. This year's Rising Stars are prime examples of how to do just that. |
CRM
July 2, 2014
Robert Killory |
The Contact Center Revolution While the benefits of the cloud are obvious, figuring out the logistics is less clear. |
CRM
June 2015
Oren Smilansky |
Zendesk Readies Facebook Messenger for Customer Service When reaching out to customers through social media, companies need to tread a fine line |
Entrepreneur
June 2010
Ericka Chickowski |
A More Polished Voice New phone platforms can boost the perception of professionalism for small outfits. |
InternetNews
February 14, 2011 |
Zendesk Taps iPad for New Help Desk App The Zendesk for iPad help desk app includes new features specifically for the iPad. |
BusinessWeek
August 11, 2009
Arik Hesseldahl |
Services That Eliminate Telephone Tag Google Voice and RingCentral both offer valuable services for busy businesspeople. Google's, still in testing, seems best for consumers. |
CRM
March 2015
Maria Minsker |
The 2015 CRM Service Leaders: Web Support The past year has been a busy one for vendors in the Web support market. |
CRM
January 2016
Leonard Klie |
The FCC Saves Millions with Zendesk The federal agency's Consumer Help Center costs far less to deploy and maintain |
