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CRM
May 20, 2015 |
inContact Introduces 2015 Release of Cloud Contact Center Software The release offers a multichannel agent interface for Salesforce, new outbound campaign management, automated actions in WFO, new reporting options, and additional APIs for a growing developer ecosystem.   |
CRM
December 17, 2015 |
Zoho and RingCentral Integrate CRM and Cloud Communications RingCentral adds cloud communications and collaboration to Zoho's CRM solution. |
CRM
February 26, 2013
Leonard Klie |
inContact Releases New Version of Cloud Contact Center Software The company expands multichannel offering with Universal Queue, new agent interface, true inbound and outbound blending, and an API-driven cloud ecosystem. |
CRM
April 3, 2012 |
inContact Extends Its Cloud Platform The platform is expanded to include more reporting, scripting, and integrations. |
CRM
November 14, 2014 |
RingCentral Now Integrates with Zendesk Integrations are designed to boost customer service capabilities while reducing support costs. |
CRM
March 2014 |
The 2014 CRM Rising Stars All of these companies add significant value to the customer experience. And, because of this, they have the potential to soar. Congratulations to this year's group of high flyers. |
InternetNews
February 17, 2011 |
Microsoft Expands Dynamics CRM 2011 Options The initial release of Dynamics CRM 2011 ran in Microsoft's cloud, but now the software giant is giving customers more options. |
InternetNews
September 9, 2010 |
Microsoft Delivers Dynamics CRM 2011 Beta Cloud and on-premise release includes close integration with Microsoft Outlook and reporting and visualization improvements. |
CRM
March 4, 2011
Brittany Farb |
Salesforce.com Unveils Service Cloud 3 Service Cloud 3 made its debut yesterday at Salesforce.com's Cloudforce 2011 event in New York. The new application will assist customers manage higher volumes of service issues through social media tools. |
InternetNews
January 19, 2011 |
Microsoft Unveils Next Gen CRM in the Cloud Microsoft Dynamics CRM Online is delivered ahead of the company's server version. |
CIO
May 15, 2010
Kim S. Nash |
Cloud Computing: What CIOs Need to Know About Integration When combining cloud computing services with internal systems, confusion reigns. The reasons: lack of standards, concerns about availability and the potential for vendor lock-in. |
CRM
May 2012
Donna Fluss |
Making Sense of the Hosted Contact Center Infrastructure Market A 2012 buyers' guide. |
The Motley Fool
April 29, 2011
Roger Friedman |
Customer Service Moves to the Cloud inContact CEO Paul Jarman hopes his company can convince companies to eschew expensive equipment and traditional call centers. |
CRM
February 26, 2013
Kelly Liyakasa |
Salesforce.com Debuts Service Cloud Mobile The cloud computing giant adds cobrowsing, mobile live chat, and communities for smart devices. |
CRM
January 2013
Leonard Klie |
Building an Impenetrable Cloud Companies concerned about data security have more hybrid (public and private) cloud computing options. |
CRM
October 16, 2014
Leonard Klie |
At Dreamforce, Salesforce.com Unveils Road Map for Service Cloud Updates Many new features delivered already, with more on the way. |
CRM
December 18, 2014 |
Spoken Partners with Avaya on Cloud Contact Center Solutions The partnership yields a hybrid cloud contact center as a service offering. |
CRM
July 2, 2014
Robert Killory |
The Contact Center Revolution While the benefits of the cloud are obvious, figuring out the logistics is less clear. |
CIO
December 10, 2012
John Moore |
Cloud Service Brokerages Emerge As New Integrators A cloud service brokerage serves as an intermediary between you and your cloud service provider by aggregating multiple cloud services, integrating then with in-house apps and customizing them to meet your needs. |
InternetNews
July 15, 2010 |
Enterprises Using the Cloud More Than They Think A recent study by Web performance measurement firm Gomez found that large companies are relying on public cloud services without even realizing it. |
PHONE+
December 7, 2009
Michael Murphy |
Get Your Head in the Cloud Cloud computing can can provide additional value to new and existing clients. |
InternetNews
March 4, 2011
Paul Shread |
Salesforce Friends Facebook for Call Centers The SaaS giant adds support for Facebook to its Service Cloud 3 call center. |
CRM
June 2012
J. David Lashar |
Smarter CRM Sometimes, the cloud is not enough. Smarter organizations are realizing that they need to go beyond a CRM strategy of migrating transactional applications into the cloud. They are pursuing next-generation CRM strategies centered on serving customers. |
CRM
November 17, 2015
Leonard Klie |
Connectivity Integrates with RingCentral to Enhance Customer Profiles The combined platforms allow businesses to access -- and track -- enormous amounts of customer data. |
InternetNews
November 18, 2008
Richard Adhikari |
Chorus of Praise Joins Benioff on the Cloud As Salesforce.com's chief keeps on beating the drum for cloud computing, CA and VMware unveil new management technology. |
CRM
January 29, 2015
Oren Smilansky |
Oracle Updates Service Cloud to Optimize Collaborative Interactions New features aim to help service agents better understand the customer's journey and streamline cooperative processes. |
InternetNews
April 21, 2010 |
Salesforce Nabs Jigsaw in Business Contact Push Move will help drive cloud-based data services initiatives for the CRM and enterprise applications player. |
The Motley Fool
July 17, 2009
Anders Bylund |
Get a Handle on the Cloud Learn the basics of cloud computing, and why investors like you need to think about it. You should look at how the companies in your portfolio use the cloud, because it's starting to look irresponsible not to take advantage of these great tools. |
InternetNews
June 7, 2010 |
Google Talks Up Cloud Security Features Google's efforts to become a viable alternative for enterprises looking to store and manage their data in the cloud will largely be determined by its ability to provide ironclad security. |
Wall Street & Technology
December 2, 2009
Penny Crosman |
Industry Aims to Secure Cloud The obstacle to large financial firms' use of public clouds has been security, but industry groups and vendors are working to fix this. And internal clouds, protected within a firm's own firewalls, are under construction. |
CRM
August 18, 2015 |
Oracle Updates Service Cloud and Oracle Social Cloud The latest releases of Service Cloud and Social Cloud enable brands to leverage social channels and self-service communities to expand customer engagements and business insights. |
CRM
November 6, 2012
Leonard Klie |
Social Adds to CRM's Appeal Nucleus Research's Value Matrix highlights new functionality and integration capabilities. |
BusinessWeek
August 11, 2009
Arik Hesseldahl |
Services That Eliminate Telephone Tag Google Voice and RingCentral both offer valuable services for busy businesspeople. Google's, still in testing, seems best for consumers. |
Entrepreneur
June 2010
Ericka Chickowski |
A More Polished Voice New phone platforms can boost the perception of professionalism for small outfits. |
CIO
May 13, 2010
Maryfran Johnson |
Cloud Integration Triggers Familiar Headaches There's no easy way to integrate on-premise systems with the cloud or multiple clouds with each other. |
PHONE+
April 1, 2010
Peter Thornycroft |
Moving Communications Into the Cloud Cloud computing already has solid momentum, so CIOs should be preparing the necessary adjustments to their business models. |
InternetNews
December 4, 2009 |
Enterprises Prefer Private Clouds: Gartner At least, that's for the next several years. But further out, the industry researcher sees even more shifts in the nascent cloud computing market. |
CRM
April 26, 2011 |
SMBs Are Taking to the Cloud A new survey by Really Simple Systems finds growing use of social media and cloud-based CRM systems among small and midsized firms. |
CIO
June 14, 2012
James Staten |
How CIOs Can Get More From the Cloud Enterprise IT leaders are increasingly embracing cloud services. In order for these services to be successful, however, business and IT need to communicate and collaborate. |
CIO
January 22, 2009
Bernard Golden |
The Case Against Cloud Computing, Part One The case against cloud computing being ready for the enterprise centers around issues of migration, compliance, management, SLAs and cost. In this multi-part-series, we'll examine the key arguments - and pick them apart. |
CIO
April 15, 2011
Stephanie Overby |
Don't Buy Into the Cloud-Based Call Center -- Yet The fully cloud-enabled call center is a few years off, but that isn't preventing vendors from pitching their "call center in the cloud" solutions. Here's what's really available today and five questions you should ask before signing up. |
Bank Systems & Technology
August 17, 2010
Penny Crosman |
Banks Still Face Obstacles to Cloud Computing Security concerns, old programs, vendor licensing issues and the risk of 'spreading the IT mess' all stand between banks and ideal cloud computing environments. |
InternetNews
May 19, 2009
Drew Robb |
EMC Adds Some Thunder to the Cloud At EMC World, the data storage giant and AT&T offer proof that the cloud is ready for enterprises, but analysts and users may still need some convincing. |
CRM
July 7, 2014
Maria Minsker |
Businesses Must Answer the Call for Cloud-Based Integration With cloud platforms becoming increasingly complex, companies should strive for greater inter-connectivity. |
The Motley Fool
November 30, 2011
Keki Fatakia |
salesforce.com Faces Cloudy Weather Salesforce clocks record revenue, deepens losses. |
InternetNews
February 28, 2011 |
Primadesk's Personal Cloud Services Manager Primadesk's free service gives users a central location for their favorite Web services. |
CIO
September 19, 2013
Sharon Florentine |
Demand for Cloud Skills Still Outpaces Supply of Workers Cloud technology is a 'must-have' for organizations building out or replacing their data center architecture, but there's still a major cloud skills gap that's impeding faster adoption and growth |
InternetNews
February 10, 2009
Richard Adhikari |
IBM Talks Up Private-Public Cloud Migration IBM shores up its cloud business and teams with Juniper on migrating enterprise loads to public clouds. |
PC Magazine
September 25, 2008
Matthew D. Sarrel |
The Darker Side of Cloud Computing We've been hearing about "computing in the cloud" for some time now. Sounds fluffy, peaceful, idyllic, and effortless. Wake up, people! Cloud computing is just another term for outside your control. |
Registered Rep.
August 15, 2011
Lauren Barack |
Financial Advisors Putting Client Data in "The Clouds" Welcome to the cloud: a way to store and network information that independent reps are adopting, making quick use of the nimble set-up, lower overhead and what they say can be a more secured space for client data. |
