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CRM
December 18, 2012 |
Angel Unveils New Outbound Campaign Manager A cloud-based tool gives businesses the flexibility and insight to proactively create personalized customer experiences.   |
CRM
September 2014
Donna Fluss |
Outbound Solutions Engage Customers and Enhance Relationships Mapping out the ultimate next-generation product. |
CRM
May 2011
Leonard Klie |
Speech Analytics Captures Consumer Sentiment Technologies blend data from different sources, emotional states, and moments in time |
CRM
November 15, 2012
Kelly Liyakasa |
Zendesk and Magento Team Up in Platform Integration Alliance will drive customer service support for e-commerce sites. |
CRM
March 2015
Oren Smilansky |
The 2015 CRM Rising Stars: Zendesk Gives Small Enterprises the Tools They Need to Grow With the addition of customer survey feedback, activity reports, and mobile contact capabilities, the SMB specialist bolsters its platform. |
Bank Systems & Technology
November 3, 2009
Maria Bruno-Britz |
In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels. |
CRM
April 2014
Leonard Klie |
3 Reasons to Boost Your Contact Center's Strategic Value Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate. |
CRM
October 2015
Leonard Klie |
The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot |
CRM
December 4, 2015
Gregory Pal |
Why Customer Service Is Marketing -- and How to Get It Right In today's marketplace, savvy businesses are using unique technologies to up the ante on customer experience across all channels -- which translates into customer retention and higher sales. |
CRM
November 14, 2014 |
RingCentral Now Integrates with Zendesk Integrations are designed to boost customer service capabilities while reducing support costs. |
CRM
October 2007
Coreen Bailor |
Help Them Help Themselves Web self-service means having your customer become her own customer service rep -- but without making her resent doing what a real CSR can do in a fraction of the time. |
CRM
July 1, 2009
Donna Fluss |
Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction. |
CRM
November 2013
Leonard Klie |
Customer Support: Keeping Up with the Digital Migration The phone is losing ground as a leading communication channel. Can you meet customers where they're going? |
CRM
March 2015
David Myron |
Small Customer Service Vendors Can Make Big Contributions A best-of-breed solution from a small company doesn't have to be such a risky proposition after all. |
Bank Technology News
November 2010
Sean Sposito |
5-NCR Self-service checkout counters at supermarkets. Vending machines loaded with DVDs. If you ask William Nuti what these devices have to do with financial services technology, he'll tell you: Everything. |
CRM
July 8, 2013 |
New Survey Highlights the Growth of Web Self-Service Web and mobile apps are gaining ground on interactive voice response systems as the self-service channel of choice. |
CRM
July 2014
Barton Goldenberg |
Forging the Next CRM Frontier Integrated technologies hold great promise for the future of CRM. |
CRM
November 2013
Donna Fluss |
Outbound Dialing Makes a Comeback The practical realities of today's consumers are driving changes in technology. Companies need to develop effective multichannel outbound/inbound/blended strategies. |
CRM
July 7, 2014 |
Vocalcom Updates Effortless Contact Center Software New multichannel capabilities are added to Vocalcom's Effortless Contact Center solution. |
Bank Systems & Technology
June 24, 2008
Paula Damiano |
IBM Unveils Virtual Teller Kiosk of the Future Today's virtual teller solutions are nothing to laugh at. According to experts, the benefits of teller-assisted kiosks for banks range from improved staffing efficiencies to stronger security. |
CRM
November 13, 2013 |
Engagor Integrates with Salesforce, Desk, and Zendesk to Simplify Social Lead Generation Engagor's integration with leading CRM applications enhances sales and customer service processes through social channels. |
Bank Technology News
August 2010
John Adams |
BECU Gets New insight into its ATMS When members of Boeing Employees Credit Union visit the institution in person, chances are they're using an ATM. The airplane manufacturer's 650,000-member credit union only has two branches, putting ATMs in the pilot's seat when it comes to customer experience. |
CRM
April 3, 2015
Robert Johnson |
5 Tips to Supercharge Customer Services A teamwork-centered approach is an essential foundation. |
CRM
March 2015
Maria Minsker |
The 2015 CRM Service Leaders: Web Support The past year has been a busy one for vendors in the Web support market. |
InternetNews
February 14, 2011 |
Zendesk Taps iPad for New Help Desk App The Zendesk for iPad help desk app includes new features specifically for the iPad. |
Bank Systems & Technology
March 29, 2006
Phil Britt |
Help Those Who Help Themselves Customer expectations are raising the bar for bank self-service. |
CRM
July 2014
Brent Leary |
Lessons in Customer Centricity from CRM Vendors When CEOs listen to the voice of the customer, everyone wins. |
Bank Technology News
July 2011
John Adams |
Robo Tellers A growing number of banks are deploying "personal teller" machines equipped with videoconferencing that allow remote branch staff to do virtually anything they could at the physical location. |
CRM
June 11, 2015 |
PandaDoc Is Now Integrated with Zendesk Thew integration simplifies document-related tasks from within Zendesk. |
CRM
April 23, 2015 |
AnswerDash Launches New Web Analytics Features AnswerDash Analytics provide instant insight into Web users' behavior. |
The Motley Fool
October 27, 2010
Andrew Bond |
An Alternative to the Invincible (and Extremely Pricey) Netflix The physical distribution of DVDs and other entertainment is not exactly going to go away anytime soon, and NCR is in a strong position to serve this market. |
