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Global Services
January 31, 2008
Adyasha Sinha |
Best Performing BPO Providers--2008 Winner Genpact With growing employee strength, many new delivery centers and substantially low attrition rates, the year gone by was a good one for Genpact.   |
Global Services
November 29, 2007 |
The Future of Investment Either directly or indirectly through its portfolio companies, PE firms will widen the geographical scope of their search for investment in this sector. At the same time, in India, the leader in the IT and BPO space, such an investment is likely to be at an all-time high. |
Global Services
September 3, 2008
Imrana Khan |
Indian Domestic Outsourcing Market on an Uptick The Indian domestic BPO market, which presently stands at $1.41 billion mark, is likely to increase by 35 percent to $5.38 billion by 2012, according to a recently released study by ValueNotes, a business intelligence and research firm |
Global Services
November 24, 2007
Imrana Khan |
Top Indian BPO Employers A recent study finds that vCustomer, a multichannel customer-support services firm from India with 3,600 employees, is the top employer of the year 2007. The company gained one position from the last year. |
Global Services
January 31, 2008 |
2008 Global Services 100 Survey: Findings The Global Services 100 list, drawn by Global Services and neoIT, now in its fourth year, has come to be seen by the customers as a route to bypass the RFI stage, and the rankings as a means to shortlist candidates for RFP. |
BusinessWeek
April 26, 2004
Kripalani & Hamm |
Merger Fever Breaks Out In Bangalore IBM's $150 million purchase of Daksh eServices, the third-largest Indian call center and back-office service provider, may trigger a wave of acquisitions. |
Global Services
January 2, 2008
Vidala & Ranjan |
BPO in China Good to Grow The IT outsourcing legacy of China has given the country's business process outsourcing industry a sound base to start from. |
BusinessWeek
June 20, 2005 |
A Change Of The Guard At India's Wipro BPO The resignation of Chief Executive Raman Roy on June 6 sent a tremor through India's back office and call center outsourcer, Wipro BPO. |
Global Services
June 26, 2007
Imrana Khan |
EDS + MphasiS + ExcellerateHRO = The Awesome Threesome The 2007 Black Book of Outsourcing's listing of top 50 global service providers is full of surprises. EDS emerging on top is only one of them. |
Global Services
December 2, 2008
Imrana Khan |
What'll the New Year Bring for Outsourcers? Outsourcing will continue to be a lever for transformation. Adding business value will become the norm. Services providers will be pressed to drive business transformation that creates sustainable value for their customers |
Global Services
January 31, 2008
Rinku Tyagi |
Best Performing FAO Providers--2008 Winner WNS The FAO practice at WNS has more than doubled its revenues in the past year, with 4,500 people out of a total of 17,000 working in this group, makes WNS the best performing FAO provider. |
FAO Today
Jan/Feb 2008 |
The Baker's Dozen: Enterprise Whether it's service scope, deal size, or customer satisfaction, these players in the FAO space all turned in outstanding performances for 2007. |
BusinessWeek
August 7, 2006
Manjeet Kripalani |
Call Center? That's So 2004 Outsourcing shops are moving fast into higher-paying businesses |
Global Services
August 1, 2008
Imrana Khan |
Truly Global A reality check on the multicountry global delivery model in outsourcing |
Global Services
May 3, 2007
Bhambal & Sengupta |
India's Emerging Cities The new Indian cities that are servicing American corporates are ones that you may not have even heard of. |
Insurance & Technology
August 6, 2008
Chris Murphy |
BPO Continues to Evolve Knowledge process outsourcing, or KPO -- in which service providers take over high-level tasks requiring professional judgment and industry experience -- looks to be the next frontier for the outsourcing industry. |
| Knowledge@Wharton |
How One Venture Capitalist Views Opportunities in BPO Investments As more and more buzz grows around business process outsourcing, as the trend is called, venture capitalists are starting to take notice. |
Global Services
January 3, 2008
Khan & Bhambal |
Top Deals by Industries The global financial-services sector (including banking and insurance) signed 13 contracts worth a total value of $8.40 billion in 2007, according to a recent study |
Insurance & Technology
May 25, 2010
Anthony O'Donnell |
Genpact, MajescoMastek Partnership Combines BPO and Tech Solutions Both parties plan to develop what they describe as innovative, platform-based business process management solutions across the industry value chain. |
CRM
September 7, 2012
Judith Aquino |
IBM Launches Cloud-Based Marketing Center New service combines analytics with real-time marketing execution capabilities. |
Global Services
September 30, 2008
Phil Fersht |
China's Challenges to Develop a Global BPO Capability China is moving fast into BPO to establish its domain and thereby pose a challenge to India, the Philippines and Latin America. Will China make it there? |
Knowledge@Wharton
May 7, 2003 |
How Warburg Pincus Views Prospects and Perils in Outsourcing Deals What opportunities do private equity firms like Warburg Pincus see in the business process outsourcing business? What risks do venture capitalists weigh when making such investments? |
BusinessWeek
April 17, 2006
Manjeet Kripalani |
Open Season On Outsourcers More Western software and services companies are snapping up Indian companies that specialize in back-office operations. |
Global Services
January 31, 2008
Adyasha Sinha |
Best Performing Infrastructure Service Providers--2008 Winner HCL Technologies One of the earliest provider to venture into Remote Infrastructure Management services, HCL bags the best performing infrastructure service provider award. |
Insurance & Technology
September 22, 2009
Nathan Conz |
IBM To Acquire Customer Analytics Services Firm IBM has announced an agreement to acquire RedPill Solutions, a specialist customer management services firm. |
Global Services
September 20, 2007
David L. Ross |
Captive Carve Outs As offshore captives succumb to pressures of increasing costs, high attrition, increasing scale and management control, many parents are selling them. Private-equity and global service providers emerge as potential suitors in the game. |
Global Services
August 28, 2008
Ed Nair |
Are We at the End of the India Story? Every crisis brings with it some opportunity for Indian services companies. |
Global Services
October 23, 2008
Phil Fersht |
Will The U.S. Turn Into a Competitive Sourcing Location? The next President will have an impact on the U.S.'s potential as a sourcing location. So, is the U.S. in a position to step up as a serious BPO or ITO location? |
Global Services
September 30, 2008
Imrana Khan |
Staff Turnover in Indian BPOs Surge to Record High The $11 billion Indian Business Process Outsourcing industry - slated to reach $30 billion by 2012 and which employs over 700,000 people - has become a monster to manage. |
FAO Today
Mar/Apr 2008 |
What Happened to FAO Deals in 2007? Let's catch up with the top finance and accounting outsourcing deals of 2007 to see how they are going now. |
Global Services
August 27, 2007
Rinku Tyagi |
European Service Providers: In the Eye of a Storm Management strife, slow global service-delivery adoption, fragmented market, few mega deals, and rising competition from foreign players.... The European IT and BPO service providers are facing rough weather. |
Global Services
December 1, 2008
Nishant Verma |
Average M&A Size Continues to Plunge Further In Oct. '08, firms slated over 54 acquisitions for a total deal value of over $1.63 billion as against 59 transactions making up for $2.1 billion in the previous month. |
Global Services
November 29, 2007 |
The Future of KPO The next five to 10 years of the Knowledge Process Outsourcing industry's growth will be dramatic as firms build scale, develop new capabilities and innovate their business models. |
Global Services
June 10, 2008
Shyamanuja Das |
Outsourcing to India: 1998 Vs. 2008 If you want to offshore to India for the same reasons some of your peers did in 1998, then do so at your own risk. |
Insurance & Technology
August 27, 2010
Karen Furtado |
An Increasingly Compelling BPO Value Proposition Raises Questions for Insurers Business process outsourcing gives insurers an opportunity to modify business models to meet rapidly changing customer demands in a cost-effective manner. |
Global Services
May 27, 2007
Fersht & Sappenfield |
F&A BPO: Beyond Labor Arbitrage While traditionally it has not been easy to convince CFOs of the business benefits of Finance and Accounting BPO, the effectiveness of some early deployments has boosted their confidence. |
BusinessWeek
June 5, 2006
Steve Hamm |
IBM Wakes Up to India's Skills IBM is ramping up operations with cutting-edge projects while using more low-cost, high-value local labor |
Global Services
August 27, 2007
Juhi Bhambal |
European Providers: Off the Radar European customers signed IT and BPO deals worth about $19 billion between Jan. to Aug. this year. But European providers took less than half that amount to the bank. Whats going wrong? |
Global Services
September 3, 2008
Imrana Khan |
Infosys, TCS Set to Compete with Accenture, CSC & IBM In 2008 India's top three companies Infosys, TCS and Wipro collectively claimed 46 percent (up from 41 percent in 2007) revenue share in the total IT-services export earnings from India, according to a recently released study by Forrester |
FAO Today
Mar/Apr 2008
Peggy Cope |
Department Statistics & Studies: 2007: Was it a Good Year for FAO? Some Say Yes. Nelson-Hall's business process outsourcing Index reported gains for the industry overall, with some good news for the finance and accounting segment. |
BusinessWeek
May 20, 2010
Bruce Einhorn |
Bangalore: Big Pay Raises Are Back With the recession over, India's tech giants are hiring again - sending payrolls skyward and enlivening a sleepy job market. |
FAO Today
Nov/Dec 2007
Rachael Stormonth |
Are Vendors Contributing To the Slowdown in New Procurement BPO? Mismatches between buy-side requirements and vendors' services and capabilities prove challenging. |
Global Services
January 31, 2008
Namita Goel |
Best Performing HRO Providers--2008 Winner EDS To offer HRO services, EDS along with Towers Perrin in 2005 launched ExcellerateHRO. As a full-service global HRO provider, EDS' ExcellerateHRO has more than 400 customers globally and serves more than 34 million participants from its customer organizations. |
CFO
June 1, 2004
Justin Wood |
The View from the East India's upstart IT-services firms face their own challenges from their giant rivals in the West. |
InternetNews
April 7, 2004
Sean Michael Kerner |
IBM Said To Get Bigger India footprint Big Blue seen buying major call center operation as the outsourcing remains all the rage. |
Global Services
November 24, 2007 |
Leak Out of $5 Billion Deal's Details Last month, the details of one of the biggest network-services contracts ever awarded leaked out in the U.S. SEC filing, with the extended outsourcing relationship between IBM and AT&T. |
The Motley Fool
March 30, 2007 |
Fast Pitch: Infosys Investors, here is a quick summary of India's IT outsourcing expert. |
Global Services
November 29, 2007 |
The Future of Outsourcing by the Energy Sector Taken at face value, the energy retail sector would appear to be ripe for outsourcing. |
Global Services
November 29, 2007 |
The Future of BPO The continuing implosion of the traditional organization and its underlying support-management approaches, and the emergence of virtualized businesses, will see the Business Process Outsourcing market grow substantially over the next few years. |
Bank Systems & Technology
January 31, 2006
Ivan Schneider |
Wachovia Signs BPO Deal With Genpact Wachovia signed a seven-year business-process outsourcing deal with Genpact. Genpact's 16,000 employees in India, China, Hungary, Romania and Mexico will begin to drive Six Sigma through Wachovia's operations. |
