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Global Services
January 31, 2008
Adyasha Sinha |
Best Performing BPO Providers--2008 Winner Genpact With growing employee strength, many new delivery centers and substantially low attrition rates, the year gone by was a good one for Genpact.   |
FAO Today
Jan/Feb 2008 |
The Baker's Dozen: Enterprise Whether it's service scope, deal size, or customer satisfaction, these players in the FAO space all turned in outstanding performances for 2007. |
FAO Today
Mar/Apr 2008 |
What Happened to FAO Deals in 2007? Let's catch up with the top finance and accounting outsourcing deals of 2007 to see how they are going now. |
Global Services
January 31, 2008
Namita Goel |
Best Performing HRO Providers--2008 Winner EDS To offer HRO services, EDS along with Towers Perrin in 2005 launched ExcellerateHRO. As a full-service global HRO provider, EDS' ExcellerateHRO has more than 400 customers globally and serves more than 34 million participants from its customer organizations. |
FAO Today
Nov/Dec 2007
Russ Banham |
Let's Give 'em Something to Cluck About WNS takes Church's Chicken's F&A offshore all the way, with results that make the restaurant retailer crow. |
Global Services
May 14, 2008
Lisa Ross |
Shifting to an FAO 2.0 Mindset While cost reduction and process efficiency are still key drivers for FAO engagements, customers are adopting a wider scope of contracted services upfront, suggesting that the FAO market is now shifting to the age of FAO 2.0 differentiated from less sophisticated market demand for services |
Global Services
November 4, 2008
John Willmott |
F&A Outsourcing Regroups in 2008: Improved Business Analytics Delivery in 2009 & 2010 Finance and Account Outsourcing (FAO) contract activity was down this year. Here's a look at the future of this industry. |
Global Services
September 4, 2008 |
Govt. Defense Contracts Rule the Top 10 Chart July '08 saw government defense contracts dominating the top 10, with Lockheed Martin winning the biggest of the bunch -- a $1,200 million eight-year deal from the Transportation Security Administration to manage its integrated hiring operations and personnel program. |
Global Services
August 4, 2008 |
India's Largest Captive Buyout Aviva Global Services, finally, sold! |
Global Services
September 30, 2008
Namita Goel |
Top 10 Indian BPOs Analysis on the Top 10 Indian BPOs and what worked well for them in the past financial year. |
Global Services
May 28, 2008
Lisa Ross |
FAO to Achieve Strategic Objectives The No.1 reason for companies to consider outsourcing finance back-office functions is the need for cost reductions; however, there are a myriad of additional drivers compelling companies to consider this option. |
Global Services
September 20, 2007
David L. Ross |
Captive Carve Outs As offshore captives succumb to pressures of increasing costs, high attrition, increasing scale and management control, many parents are selling them. Private-equity and global service providers emerge as potential suitors in the game. |
Global Services
August 26, 2008
Lisa Ross |
Choosing the Best Outsourcing Approach One of the latest trends in finance outsourcing is that CFOs are seeking an integrated service delivery approach to outsourcing, instead of a piecemeal approach, to gain greater efficiency, effectiveness, and control and compliance of their finance and accounting (F&A) business process |
Global Services
August 1, 2008
Imrana Khan |
34% More FAO Contracts to Be Inked in 2008 The global finance and accounting outsourcing market will engage in an estimated 456 multiprocess, three plus year FAO deals, with a combined annual growth rate of 30.7 percent |
Global Services
June 26, 2007
Imrana Khan |
EDS + MphasiS + ExcellerateHRO = The Awesome Threesome The 2007 Black Book of Outsourcing's listing of top 50 global service providers is full of surprises. EDS emerging on top is only one of them. |
Knowledge@Wharton
May 7, 2003 |
How Warburg Pincus Views Prospects and Perils in Outsourcing Deals What opportunities do private equity firms like Warburg Pincus see in the business process outsourcing business? What risks do venture capitalists weigh when making such investments? |
FAO Today
Mar/Apr 2008
Lisa Ross |
Department Procurement: Try Adding Procurement By outsourcing finance & accounting and procurement together, you can fan the flames of powerful synergies that will go straight to the bottom line -- while helping to improve operations. |
BusinessWeek
August 7, 2006
Manjeet Kripalani |
Call Center? That's So 2004 Outsourcing shops are moving fast into higher-paying businesses |
The Motley Fool
August 21, 2006
Anders Bylund |
WNS Holding Its Own A new investment opportunity presents itself. Indian outsourcing specialist WNS Holdings' recent IPO was simply a step onto the American marketplace. The American Depositary Shares are registered as Level III shares on a one-to-one basis to the underlying Indian stock. |
Global Services
September 20, 2007 |
Outsourcing by Europe Until recently, the outsourcing of IT and business services from Europe was primarily restricted to the U.K. and large firms on the continent. Now it seems as if the rest of the continent has begun to wake up to the opportunities provided by outsourcing. |
FAO Today
Nov/Dec 2007
Ross & Madden |
New Dynamics Emerging In the Mid-market FAO Landscape Outsourcing companies are increasingly seeking new business opportunities in what is called the "mid-market." |
Global Services
July 11, 2008
Lisa Ross |
Trends in Pricing of FAO Contracts Finance and accounting outsourcing contract pricing is less standard and more case-by-case. Thus pricing is the most debatable part of such contract discussions. |
FAO Today
Mar/Apr 2008 |
2008 FAO Superstars Our Annual finance and accounting Superstars listing. |
CRM
March 1, 2008
Ryan Davis |
Travelocity's New Traveling Companion A new initiative at Travelocity monitors customer surveys and email, allowing more responsiveness. |
BusinessWeek
April 17, 2006
Manjeet Kripalani |
Open Season On Outsourcers More Western software and services companies are snapping up Indian companies that specialize in back-office operations. |
FAO Today
Jan/Feb 2008
Elliot Clark |
Baking the Dozen How a list ranking the top Enterprise Providers was compiled. |
Global Services
September 3, 2008
Nishant Verma |
Many German, British Co.s Get Sold in July '08 One of the major deals July '08 was Capgemini, a French IT-services provider acquiring the Netherlands-based business-application division of Getronics for $400 million |
FAO Today
Nov/Dec 2007
Elliot Clark |
Time to Confer A look at the recent FAO Today One Conference, the formation of the industry association, Finance Forum, and why it is meaningful. |
Global Services
February 1, 2008 |
The 2008 Global Services 100 Companies Meet the 100 best global service provider companies that made it to the Global Services 100 list in 2008. |
Global Services
May 27, 2008
Adyasha Sinha |
South-East Asia: Outsourcing Hotspot Although India, China and the Philippines have been the leading outsourcing nations for some time now, other Asian nations such as Vietnam, Malaysia and Singapore are among the emerging destinations where service providers are starting to expand. |
FAO Today
Mar/Apr 2008
Chris Gattenio |
SLAs, Governance and Relationship Management Innovative organizations are implementing strong governance models and effective relationship management strategies in today's finance and accounting outsourcing arrangements. |
