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Global Services
October 31, 2008
Mike Beals |
Governance Tools Can be a Game Changer A successful outsourcing initiative requires the implementation of a disciplined outsourcing lifecycle methodology. To make this methodology work, both the customer and the service provider must together design an approach to govern the relationship using the right governance tools and guidelines   |
CIO
August 5, 2014
Stephanie Overby |
IT Outsourcing Customers Mad as Hell, Ready to Walk IT outsourcing customers are demanding more from their providers and consider showing the door to those who can't move up the value chain of IT services, according to a recent survey. |
FAO Today
Mar/Apr 2008
Chris Gattenio |
SLAs, Governance and Relationship Management Innovative organizations are implementing strong governance models and effective relationship management strategies in today's finance and accounting outsourcing arrangements. |
Insurance & Technology
January 5, 2007
Mike Ura |
Leveraging Outsourcing for Business Transformation Outsourcing increasingly is being used in the insurance industry to facilitate transformation IT objectives, rather than just cutting costs or delivering operational efficiencies. |
FAO Today
Nov/Dec 2007
Fersht & Sappenfield |
Preparing the New Organization for Life After Outsourcing The cost and performance benefits of outsourcing are now generally recognized, but the range of benefits varies widely. And, much of this variability can be attributed to the company's ability to effectively transition to the new organization. |
InternetNews
January 9, 2008
Larry Barrett |
Outsourcing Market Will Remain Robust in 2008 Gartner predicts an 8.1 percent increase in outsourcing spending this year. |
Global Services
December 4, 2008
Masur & Baldia |
Outsourcing in a Challenging Economy: The Multisourcing Alternative Many companies today are increasingly recognizing the possible benefits of a newer strategy known as multisourcing, which may well be a particularly effective strategy in rough economic times |
HRO Today
June 2008
Andy Teng |
Considering Governance First You wouldn't want to drive in a major city without traffic lights, so why take on outsourcing without a robust governance model? Remember, dedicating the right resources to managing the contract can help minimize problems later on. |
CIO
November 15, 2005
Stephanie Overby |
Book Review: A Source for Sourcing A guide to IT outsourcing success, whether you outsource a little, a lot or not at all. |
HRO Today
June 2008
Andy Teng |
Gravitating toward Governance Are you doing a good job watching the store? If you haven't considered your governance efforts lately, better beef up before it comes back to haunt you. |
Global Services
July 1, 2008
Imrana Khan |
The Case for Transformation Beyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing. |
CIO
February 1, 2004
David Clarke |
The Dangers of Outsourcing (and What to Do About Them) You may have just inked a fabulous outsourcing deal. But as the CTO of the Red Cross has learned, you have to be prepared for the end game. |
CIO
June 13, 2011
Stephanie Overby |
No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management. |
Bank Systems & Technology
February 24, 2010
Steve Martin |
Is Banking Ripe for Outsourcing? Several trends in the outsourcing provider space are altering the outsourcing value proposition for banks. |
Global Services
November 4, 2008
Jolie Newman |
The Innovation Imperative Understand the essential nature of innovation in outsourcing engagements. |
Wall Street & Technology
June 13, 2006 |
Spending More Can Be Satisfying Research from an outsourcing and insourcing advisory firm reveals a direct correlation between an organization's satisfaction with its outsourcing efforts and how much it invests in outsourcing management and governance. |
Global Services
July 11, 2008
Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM |
FAO Today
Mar/Apr 2008
Lisa Ross |
Department Procurement: Try Adding Procurement By outsourcing finance & accounting and procurement together, you can fan the flames of powerful synergies that will go straight to the bottom line -- while helping to improve operations. |
CIO
August 23, 2013
Stephanie Overby |
How to Get Multiple IT Outsourcing Providers to Play Nice Why can't your IT service providers all just get along? Here are steps you can take throughout the multisourcing lifecycle to get everyone working together. |
InternetNews
August 29, 2005
Tim Gray |
Financial Service Providers Should Outsource More To improve the bottom line, financial firms should send IT work out. |
FAO Today
Nov/Dec 2007
Menzigian et al. |
Outsourcing Order-to-Cash & Procure-to-Pay For finance and accounting outsourcing, an understanding of Order-to-Cash and Procure-to-Pay unlocks new opportunities to create business impact. |
Global Services
January 28, 2008 |
The Future of Risk Over a decade where IT systems became critical to every aspect of business, identifying and managing IT risks - once a minor component of operational risk - has emerged as a significant challenge. |
FAO Today
Nov/Dec 2007
Chris Gattenio |
Ask Chris: This month, she examines how companies maximize third party advisor (TPA) involvement in outsourcing their F&A processes. |
Global Services
December 7, 2008
Chris Osentowski |
Global Sourcing Strategies Customers are conferring with their global sourcing providers to revisit their outsourcing strategies, procurement processes, transition and delivery commitments for what is expected to be a soft year. |
CRM
January 1, 2007
Pawan Verma |
Offshore Call Center Activities By understanding the external and internal risks and by putting in place plans to manage or avoid these risks, companies can successfully offshore call center activities and meet corporate objectives. |
Wall Street & Technology
December 28, 2009
Michael Lobosco |
Evaluating Outsourcing Options The technology and capabilities of outsourced portfolio management systems offer functionality that is comparable to their installed counterparts. But not all outsourced solutions are created equal. |
CRM
January 1, 2007
John Bostick |
The Soul Searching That Comes with Sole-Sourcing It's popular to say that consolidating one's IT outsourcing activities with a single provider means having just one throat to choke. But who is really getting strangled in the long run? Multisourcing is a better choice. |
CFO
March 1, 2011
Janet Kersnar |
Outsourcing Matures, Slowly To make outsourcing deals succeed, CFOs still need to ask plenty of questions -- and demand more flexibility in contracts. |
Insurance & Technology
June 16, 2004
Peggy Bresnick Kendler |
Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations. |
CIO
June 29, 2012
Stephanie Overby |
10 Signs Your IT Outsourcing Provider Wants to Dump You IT service providers and their customers have gotten better at building arrangements likely to work for both parties over the long haul, but sometimes relationships fall apart. |
CIO
September 24, 2008
Diane Frank |
So You've Inherited a Crummy Outsourcing Contract... CIOs share tips for fixing problem relationships. |
Global Services
December 2, 2008
Phil Fersht |
How to Structure and Execute Your Outsourcing Strategy Entering into an outsourcing engagement is not a decision that should be hurried. Here's how to take an organized approach to designing your global outsourcing strategy. |
Insurance & Technology
June 16, 2004
Anthony O'Donnell |
Room for Improvement Insurers should be more aggressive in managing outsourcing's risks and reaping its rewards as part of an overall sourcing strategy. |
Military & Aerospace Electronics
November 2005
Tom Lovelock |
Outsourcing Goes the Distance In partnering with the right electronics manufacturing service (EMS) provider, many aerospace and defense prime contractors are looking beyond the task-based approach, to a deeper and more strategic level of outsourcing. |
FAO Today
Jan/Feb 2008
Ramakrishnan & Frangulescu |
Are You Winning? Complement your Service Level Agreements by using a strategic sourcing scorecard. |
HRO Today
April 2008
Sak & Grande |
The Year of Mid-Market HRO: Contracting that's Less Adversarial The age of broad-scope, mid-market HRO has arrived; HR outsourcing buyers and providers find themselves on new ground as the market moves into an era of collaborative contracting. |
Global Services
August 14, 2008
Phil Fersht |
Dodging the Outsourcing Landmines With growing reliance on their providers to deliver, greater scrutiny by boards and their auditors, and such, driving change deep into firms, execs governing outsourcing relationships have become a lightning rod for criticism. |
Global Services
December 4, 2008
Andrew Efstathiou |
Revisiting Bank Sourcing in Troubled Times Can banks aggressively reduce cost with limited investment funds, managerial time, and limited growth prospects? |
IndustryWeek
September 14, 2011 |
Time To Tell Your CPOs to Collaborate With Suppliers How to create value by collaborating inside and outside the organization. |
Global Services
September 12, 2008
Philip Fersht |
The Parameters of Evaluating Sourcing Advisory Firms Third-party advisers assistance might be one of the reasons behind the increased level of satisfaction between you and your outsourcing partners. Here's what you should look for before engaging in a pact with these intermediaries. |
IndustryWeek
April 21, 2010
Jill Jusko |
Avoid Outsourcing Headaches Open communication sets the stage for a more successful outsourcing relationship. |
CIO
November 17, 2008
Albert Lee |
How to Choose the Right IT Outsourcing Provider Selecting an outsourcing provider can be difficult, but these project management tips will help you pick the right vendor to meet your current and future needs, and ensure the success of your project. |
CIO
November 14, 2012
Stephanie Overby |
IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation |
HRO Today
Jul/Aug 2008
Yvette Cameron |
The Three-legged Stool of BPO To maximize HRO effectiveness, maintain a three-way channel of communications. Technology providers should be a critical partner of outsourcing discussions. |
Global Services
January 1, 2008
Blackman & Schweyer |
Buy-side Sourcing Careers The sourcing industry is being seen as a lucrative career path by many professionals. While the basis for a successful sourcing career is already established, firms now need to develop structures and development practices to foster the characteristics that define it. |
Insurance & Technology
December 6, 2007
Anthony O'Donnell |
Insurance Outsourcing Reaches New Levels of Maturity While many insurers are still struggling with the management of offshore resources, industry leaders are crafting long-term global sourcing strategies for strategic competitive advantage. |
HRO Europe
Oct/Nov 2007
Tim Palmer |
HRO Buyers Rethink Choices: Big or Small, Multi- or Single-process? Like everything else in life, context will determine the right decision. Do your homework and create a strategy that best suits your needs. |
HRO Today
April 2008
Barron & Ranjan |
Embracing the World's Offerings Global sourcing is increasingly a valuable tool for achieving business process outsourcing cost savings, and HR outsourcing buyers, long holdouts against offshoring, will finally start to give in to its alluring value. |
Bank Systems & Technology
May 7, 2007
Peggy Bresnick Kendler |
Bank Tech Experts Discuss Vendor Relationships Here, these industry experts talk about outsourcing and offshoring along with other areas of bank tech concerns. |
CIO
August 1, 2002
Lorraine Cosgrove Ware |
Upward and Onward with Outsourcing Companies are expanding the range of IT services they outsource. Internal staff shortages and cost constraints are primary drivers of outsourcing decisions, but CIOs are finding that they can also improve quality and delivery time of IT projects with the right outsource provider. |
