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Global Services May 14, 2008 Lisa Ross |
Shifting to an FAO 2.0 Mindset While cost reduction and process efficiency are still key drivers for FAO engagements, customers are adopting a wider scope of contracted services upfront, suggesting that the FAO market is now shifting to the age of FAO 2.0 differentiated from less sophisticated market demand for services |
Global Services May 28, 2008 Lisa Ross |
FAO to Achieve Strategic Objectives The No.1 reason for companies to consider outsourcing finance back-office functions is the need for cost reductions; however, there are a myriad of additional drivers compelling companies to consider this option. |
Global Services December 4, 2008 Andrew Efstathiou |
Revisiting Bank Sourcing in Troubled Times Can banks aggressively reduce cost with limited investment funds, managerial time, and limited growth prospects? |
FAO Today Mar/Apr 2008 Peggy Cope |
Department Statistics & Studies: 2007: Was it a Good Year for FAO? Some Say Yes. Nelson-Hall's business process outsourcing Index reported gains for the industry overall, with some good news for the finance and accounting segment. |
FAO Today Mar/Apr 2008 |
2008 FAO Superstars Our Annual finance and accounting Superstars listing. |
FAO Today Jan/Feb 2008 |
The Baker's Dozen: Enterprise Whether it's service scope, deal size, or customer satisfaction, these players in the FAO space all turned in outstanding performances for 2007. |
FAO Today Mar/Apr 2008 |
What Happened to FAO Deals in 2007? Let's catch up with the top finance and accounting outsourcing deals of 2007 to see how they are going now. |
Global Services July 11, 2008 Lisa Ross |
Trends in Pricing of FAO Contracts Finance and accounting outsourcing contract pricing is less standard and more case-by-case. Thus pricing is the most debatable part of such contract discussions. |
Global Services August 1, 2008 Imrana Khan |
34% More FAO Contracts to Be Inked in 2008 The global finance and accounting outsourcing market will engage in an estimated 456 multiprocess, three plus year FAO deals, with a combined annual growth rate of 30.7 percent |
FAO Today Mar/Apr 2008 Lisa Ross |
Department Procurement: Try Adding Procurement By outsourcing finance & accounting and procurement together, you can fan the flames of powerful synergies that will go straight to the bottom line -- while helping to improve operations. |
FAO Today Nov/Dec 2007 Menzigian et al. |
Outsourcing Order-to-Cash & Procure-to-Pay For finance and accounting outsourcing, an understanding of Order-to-Cash and Procure-to-Pay unlocks new opportunities to create business impact. |
Global Services May 27, 2007 Fersht & Sappenfield |
F&A BPO: Beyond Labor Arbitrage While traditionally it has not been easy to convince CFOs of the business benefits of Finance and Accounting BPO, the effectiveness of some early deployments has boosted their confidence. |
FAO Today Nov/Dec 2007 Rachael Stormonth |
Are Vendors Contributing To the Slowdown in New Procurement BPO? Mismatches between buy-side requirements and vendors' services and capabilities prove challenging. |
Global Services August 26, 2008 Lisa Ross |
Choosing the Best Outsourcing Approach One of the latest trends in finance outsourcing is that CFOs are seeking an integrated service delivery approach to outsourcing, instead of a piecemeal approach, to gain greater efficiency, effectiveness, and control and compliance of their finance and accounting (F&A) business process |
Global Services November 29, 2007 |
The Future of Deal Structures Business the world over is getting savvier -- and that also goes for outsourcing, as market trends today portend some notable shifts in IT and Business Process Outsourcing deal structures for 2010. |
FAO Today Nov/Dec 2007 Ross & Madden |
New Dynamics Emerging In the Mid-market FAO Landscape Outsourcing companies are increasingly seeking new business opportunities in what is called the "mid-market." |
Global Services November 29, 2007 |
The Future of BPO The continuing implosion of the traditional organization and its underlying support-management approaches, and the emergence of virtualized businesses, will see the Business Process Outsourcing market grow substantially over the next few years. |
FAO Today Mar/Apr 2008 David I. Sheinfeld |
The Commoditization Of F&A Outsourcing With finance and accounting outsourcing providers cropping up on every street corner, the pressure is on for companies to distinguish themselves and their offerings to stay competitive. |
FAO Today Nov/Dec 2007 Peggy Cope |
Globalization and the Future At the ONE Conference in Atlanta, experts tackled the cutting-edge questions of finance and procurement globalization. Here are some highlights from the presentations and panels. |
FAO Today Nov/Dec 2007 Bob Cecil |
Deals for the Next Decade of Finance and Accounting Outsourcing Increased buyer savvy paves the way for notable shifts in deal structure. |
Global Services January 31, 2008 Rinku Tyagi |
Best Performing FAO Providers--2008 Winner WNS The FAO practice at WNS has more than doubled its revenues in the past year, with 4,500 people out of a total of 17,000 working in this group, makes WNS the best performing FAO provider. |
Global Services May 1, 2008 Ed Nair |
The U.S. Slowdown: Survive & Thrive The global services industry had its best two quarters ever. And, the next few would be marked by measured optimism. A look at how customers and service providers plan to respond to a slowdown. |
Global Services September 24, 2007 |
Top 50 Emerging Outsourcing Cities-I Global Services and Tholons identify the best 50 emerging outsourcing cities. The study also lists the best cities for outsourcing specific functions. |
HRO Today Jul/Aug 2008 Andy Teng |
Department Market Trends: Study: Multi-process HRO Continues Downward Slide NelsonHall quarterly report finds HRO and BPO in general accounting for smaller piece of overall outsourcing industry. |
Global Services February 4, 2008 Imrana Khan |
34% Buyers Axe Their BPO Deals One of three customers of Business Process Outsourcing services ended their offshoring deals prematurely in 2007, reveals a recent study. |
Global Services January 2, 2008 Vidala & Ranjan |
BPO in China Good to Grow The IT outsourcing legacy of China has given the country's business process outsourcing industry a sound base to start from. |
Global Services May 12, 2008 Imrana Khan |
The Sourcing Advisor Caveat Third-party advisors assistance may be one of the good reasons behind the overall satisfaction with the sourcing engagements you are involved in, but in many instances external advisors can hit hard on your pockets. |
Insurance & Technology August 27, 2010 Karen Furtado |
An Increasingly Compelling BPO Value Proposition Raises Questions for Insurers Business process outsourcing gives insurers an opportunity to modify business models to meet rapidly changing customer demands in a cost-effective manner. |
FAO Today Jan/Feb 2008 Elliot Clark |
Baking the Dozen How a list ranking the top Enterprise Providers was compiled. |
Global Services October 27, 2008 Imrana Khan |
The Uncertain Global Economy A recent survey conducted by AMR Research with support from Global Services reveals that outsourcing sector will see minimal impact of the financial turmoil. |
Global Services December 7, 2008 Chris Osentowski |
Global Sourcing Strategies Customers are conferring with their global sourcing providers to revisit their outsourcing strategies, procurement processes, transition and delivery commitments for what is expected to be a soft year. |
National Real Estate Investor October 1, 2002 Larry Hall |
Finding the Holes in Purchasing Policies The growth of real estate portfolios triggered many inefficiencies that are now apparent in a down economy. Despite greater scrutiny of spending, many real estate executives remain unaware of the high price of wasteful procurement operations. |
FAO Today Mar/Apr 2008 Chris Gattenio |
SLAs, Governance and Relationship Management Innovative organizations are implementing strong governance models and effective relationship management strategies in today's finance and accounting outsourcing arrangements. |
FAO Today Nov/Dec 2007 Elliot Clark |
Time to Confer A look at the recent FAO Today One Conference, the formation of the industry association, Finance Forum, and why it is meaningful. |
Global Services January 31, 2008 |
2008 Global Services 100 Survey: Findings The Global Services 100 list, drawn by Global Services and neoIT, now in its fourth year, has come to be seen by the customers as a route to bypass the RFI stage, and the rankings as a means to shortlist candidates for RFP. |
Global Services September 30, 2008 Phil Fersht |
China's Challenges to Develop a Global BPO Capability China is moving fast into BPO to establish its domain and thereby pose a challenge to India, the Philippines and Latin America. Will China make it there? |
CRM February 1, 2006 MacGibbon & Schumacher |
BPO's Next Level Exploring the possibilities of high-value-added BPO, as well as its more traditional productivity improvements, will help businesses create differentiated, compelling value propositions. |
Global Services November 29, 2007 |
The Future of Outsourcing by the Energy Sector Taken at face value, the energy retail sector would appear to be ripe for outsourcing. |
Insurance & Technology August 6, 2008 Chris Murphy |
BPO Continues to Evolve Knowledge process outsourcing, or KPO -- in which service providers take over high-level tasks requiring professional judgment and industry experience -- looks to be the next frontier for the outsourcing industry. |
FAO Today Nov/Dec 2007 |
New Finance Forum Stands Poised to Accelerate the Market The SharedXpertise Finance Forum, sponsored by FAO Today, will bring together F&A transformation experts, set standards, and gather and share vital information. |
Wall Street & Technology May 15, 2006 |
I Want My BPO According to a recent survey, 53.8% of participants -- slightly more than half of whom represented financial services companies -- indicated that business process outsourcing has met or exceeded their firms' expectations. |
HRO Today Dec 2007/Jan 2008 Monica Barron |
Optimism in the HRO Market With demand for outsourced services underserved and a new crop of providers ready to enter the market, look for growth to rebound in the new year. |
HRO Today Jul/Aug 2008 Yvette Cameron |
The Three-legged Stool of BPO To maximize HRO effectiveness, maintain a three-way channel of communications. Technology providers should be a critical partner of outsourcing discussions. |