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PC Magazine June 8, 2004 Brad Grimes	Net Calling Is Coming In Loud and Clear For CDW Corp., the computer products reseller, VoIP is paying off.
IEEE Spectrum March 2005 Steven Cherry	Seven Myths about Voice over IP Voice over Internet Protocol, or VoIP, is turning telephony into just another Internet application -- and a cheap one at that. But confusion, outdated beliefs, and urban mythology reign over such simple issues as how it works, the quality of the calls, and, of course, how much it costs.
PC Magazine June 22, 2004 Charlotte Wolter	VoIP: The Right Call After years of hype and unfulfilled promises, IP telephony-- also known as Voice over IP (VoIP)--has finally evolved as a true option for small and medium-size businesses.
CFO October 1, 2007 Elaine Appleton Grant	Audio Now Visual The venerable office telephone finally joins the digital age. Internet telephony boasts features that plain old telephone service (POTS) can't match.
Bank Systems & Technology May 3, 2005 Jim Middlemiss	The Evolution of VoIP Thanks to Voice over Internet Protocol (VoIP) technology from Basking Ridge, N.J.-based Avaya, Bank 10's morning conference calls now go off without a hitch.
InternetNews September 21, 2004 Colin C. Haley	Ford in Major Shift to VoIP The auto giant plans to switch 50,000 employees to the technology at more than 110 facilities.
T.H.E. Journal December 2005 Jacob Milner	VoIP to the Rescue Faced with the challenges hampering school communications nationwide, three districts forge into the 21st century with Web-based telephony.
The Motley Fool September 28, 2004 Alyce Lomax	Cisco, VoIP Star? As telecoms scramble to provide VoIP, Cisco waits in the wings.
CAUSE/EFFECT Vol 22 Num 2 1999 Dale Smith & Dave Barta	VoIP-A Practical Campus Perspective ...A key catalyst to this change will be Voice over IP (Internet protocol) services...
PC Magazine October 12, 2005 Oliver Kaven	VoIP Gets Down to Small Business IP-based phone systems for businesses are expected to surpass traditional phone systems this year... Avaya IP Office 406 V2... ShoreTel telephony platform... Switchvox PBX... 3Com NBX V3000... Analog Telephony Adapter (ATA)...
CFO September 15, 2003 Anne Stuart	An Easier Call to Make IP telephony companies ask Corporate America the inevitable question: Can you hear me now?
InternetNews September 28, 2004 Colin C. Haley	BofA Banking on VoIP Bank of America today became the second marquee company in as many weeks to choose Voice over IP as a way to cut costs and improve productivity.
CIO September 15, 2005 Susannah Patton	Dial VoIP For Vulnerability Voice over Internet Protocol offers great savings in long-distance calls. But without extensive safeguards, VoIP can expose your phone system to the havoc affecting the rest of the Web.
Wall Street & Technology March 22, 2005 Anthony Guerra	Two Worlds Come Together Firms believed that they might be able to disband their voice networks and move that traffic to their IP infrastructure. But, as with most new technology, there have been unforeseen bends in the VoIP road - both for better and for worse.
Financial Planning November 1, 2005 Ed McCarthy	Internet Calling Advisers have begun experimenting with VoIP services -- which send voice messages over data lines -- with mixed results.
eCFO June 2001 Anthony Sibillin	Crossed Wires Even though VoIP is relatively new, pilot projects under way across corporate Europe are proving that VoIP is not something to be dismissed out of hand...
Commercial Investment Real Estate Jul/Aug 2011 Dennis LaMantia	Long-Distance Logic Creigh A. Bogart and other CCIM members are using VoIP programs like Skype and Web-based applications such as Google Voice to supplement their landlines and cell phones. In the process, they're saving time and money.
Insurance & Technology April 5, 2006 Maria Woehr	Call Forward Promises of cost savings, enhanced customer service and improved business continuity are driving insurers to make the switch to VoIP.
PC World September 2005 Jeff Bertolucci	Net Phones Grow Up Internet telephone services, including new offerings from big-name providers, have never been so clear and hassle-free. Our tests found the best of an impressive bunch.
T.H.E. Journal November 2008 Dian Schaffhauser	Is VoIP Worth It? School districts have by and large had great results implementing VoIP, which has become the conduit for delivering expanded functionality, achieving greater internal control, and gaining freedom from onerous monthly phone bills.
InternetNews December 28, 2006 Ed Sutherland	Second-Nature VoIP What's Next in Tech: Look for VoIP to mirror traditional phone service on the back of expanding wireless networks.
BusinessWeek May 17, 2004 Stephen Wildstrom	At Last, You Can Ditch The Phone Company Voice over Internet protocol lets you make clear, fast calls over the Internet, using a plain phone.
CRM September 2012 Leonard Klie	HD Voice Clears Up the Phone Experience Wideband audio could be the next evolution -- or revolution -- in technologies to hit the contact center space.
InternetNews April 30, 2004 Colin C. Haley	Ready For VoIP? Think and Think Again Sure, switching to lower-cost voice over IP sounds good. But there are pitfalls to look out for as you expand your IP network.
Wall Street & Technology June 22, 2004 Jim Middlemiss	Is VoIP Ready for the Mass Market? Once confined to the enterprise phone system, it's now finding its way into everything from call centers to trading floors.
IEEE Spectrum January 2011 James Middleton	Voice Over IP: Setting Phone Service Free How Ma Bell's cash cow became a free software app
CIO March 15, 2004 Matt Villano	IT Phone Home - Essential Technology As the world awakens to voice over IP, some CIOs already are reaping the benefits.
PC Magazine June 20, 2007 Matthew D. Sarrel	Boost Connectivity with Broadband VoIP After 25 years in the travel biz, this SMB set its own staff free.
InternetNews May 11, 2005 Sean Michael Kerner	British Airways in Major VoIP Deployment Cisco gets the contract that pushes IP telephony across airline giant's employee base.
PC Magazine September 13, 2006 Matthew D. Sarrel	VoIP Sends the Message If you're opening a new office or looking to switch out your phone system, an IP PBX VoIP system could save you money.
Insurance & Technology May 18, 2004 Julie Gallagher	Speaking Up for VoIP As Voice over IP matures, more insurance technologists than ever are clearing the hurdles that once hindered the protocol's full potential.
PC World September 26, 2007 Mark Sullivan	How to Switch to VoIP Phone Service Switching to VoIP can be especially worthwhile if your company spends a lot on long-distance calls to far-flung employees, partners, and contacts. Here's how to make VoIP work for you.
CRM September 24, 2004 Coreen Bailor	VoIP in the Contact Center: Another Fad or Here to Stay? Although VoIP is growing in popularity, its adoption has been anything but rapid.
Insurance & Technology October 29, 2003 Julie Gallagher	Insurers Speak Up for VoIP Intrigued by the possibility of lower costs and greater flexibility, a number of insurance carriers are moving toward IP-enabling their traditional PBX systems.
CIO February 15, 2002 Chuck Papageorgiou	Voice in the Wilderness Voice over IP sounds like a good idea until you ask---and answer---the hard questions: quality of service, extra hardware, cost of ownership, contractual issues, etc.
InternetNews June 22, 2004 Colin C. Haley	SIP-Shape VoIP Supercomm -- Nortel reaches out to Texas Instruments to improve VoIP interoperability.
Inc. May 2007	Going VoIP Five questions to consider before cutting your landline.
InternetNews December 2, 2004 Colin C. Haley	BT Makes 'Contact' With VoIP To improve customer service and save money, BT taps Nortel to bring VoIP to its U.K. call centers.
Wall Street & Technology May 15, 2006 Cory Levine	Getting Crafty With VoIP As VoIP providers work the kinks out of their products and services, the banking industry may not be able to afford to ignore the technology.
InternetNews December 14, 2005 Erin Joyce	Avaya Loads Up on Unified Communication Avaya has rolled out new software called VPN remote that embeds virtual private network remote capabilities into Avaya's family of IP telephones.
InternetNews August 30, 2010	Skype Looks to 'Connect' With Enterprises Skype rolls out a new service for enhancing companies' existing investments in PBX telephony and unified communications.
CIO February 1, 2003 Fred Hapgood	Net Talk Gets Real It is widely accepted that sooner or later VoIP will sweep the board, offering simpler management, lower costs and voice-application integration. However, at least for the moment, old-fashioned switched connection telephony is pretty good at its core mission.
The Motley Fool July 31, 2006 Tim Beyers	Can VoIP Save You a Bundle? By now, you've probably heard of VoIP. It's arguably the cheapest way to call anyone anywhere, thanks to the vast infrastructure of the Internet. But is it for you or your business?
Entrepreneur July 2003 Mike Hogan	Call Waiting? The computer phone is still a thing of the future, but IP telephony will deliver better ways to beam up to your enterprise today.
HBS Working Knowledge September 26, 2005 Kevin Werbach	Dialing in the VoIP Strategic Advantage Since VoIP turns voice into Internet-friendly data packets, it can -- and will -- replace the rigid, packaged phone services that most companies still use. Deployment may be incremental, but companies should be thinking about where VoIP could take them.
Wall Street & Technology September 19, 2006 Anthony Guerra	VOIP Provides Efficient and Cost Effective Communications for Smaller Investment Managers and Hedge Funds Verity Wealth Advisors opted for a VoIP outsourced telephone service when its existing phone system would no longer be supported.
CIO January 1, 2003 Ben Worthen	VoIP Speaks Softly The advantages of an IP-voice network over traditional telephony are not staggering, and, in this economy, the cost of replacing copper phone lines with Ethernet cable just isn't worth it.
InternetNews March 6, 2006 Ed Sutherland	Avaya, Spanlink Gear VoIP to The Smaller Set Small and medium-sized businesses comprise more than half the IP telephony market. With that in mind, competitors Avaya and Spanlink Communications are reaching out to branch offices and remote workers with new products and updated services.
The Motley Fool January 14, 2005 Kelvin Taylor	Talking in Style With VoIP VoIP is finally reaching consumers, and several companies are looking to cash in.
InternetNews August 20, 2007 Barbara Darrow	EMC in VoIP Management Game EMC is broadening its Voice over IP horizons with the release today of new performance tracking and reporting capabilities for VoIP devices.