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Bank Systems & Technology July 21, 2007 Deena M. Amato-McCoy	Retail Banks' IT Integration Efforts Key to Differentiation Platform integration is critical for banks seeking to provide exceptional service, according to a study.
Bank Systems & Technology November 1, 2006 Nancy Feig	Integrating the Channels Financial institutions are juggling numerous channels and the multitude of ways in which they touch customers. Many banks are actively looking to integrate those delivery channels more strategically.
Bank Systems & Technology February 1, 2007 Neil Underwood	The Seamless Experience 2007 is the year when banks will be forced to perfect the customer experience by integrating contact points to create a seamless environment.
Bank Systems & Technology February 1, 2007 Mark Sievewright	Enabling Efficient Business Growth Three strategic themes will dominate the banking industry's 2007 IT agenda with the goal of enabling efficient business growth: leverage, integration and customer focus.
Bank Systems & Technology August 3, 2005 Peggy Bresnick Kendler	Core Systems To Improve To improve customer service, product development, regulatory compliance and fraud prevention, banks must transform their core systems to enable more agile business processes.
U.S. Banker August 2005 Michael Grebb	Climbing Another Ladder Rung Customers want speed and have no patience for inconsistency among channels. That's reason enough for banks to fully combine their silos once and for all.
CRM June 7, 2013 Peter Chase	Five Steps to Giving Marketers Data Ownership Integration is key. Collecting data is the easy part; the real challenge comes from connecting the different types of data across multiple channels.
Bank Systems & Technology February 1, 2007 Falk Rieker	Bank technology Executives Are Challenged to Do More With Less Technology can enable banks to increase revenue while continuing to reduce their costs. Here are recommendations.
Bank Systems & Technology February 1, 2007 Duchesneau & Joyner	The Business of Risk Faced with product commoditization, increasing competition and decreasing customer loyalty, banks are being forced to seek new ways to boost revenue and increase customer retention.
Bank Systems & Technology April 28, 2008 Maria Bruno-Britz	Banks Prove Top Performers in Call Center Study Banks are tops when it comes to their call centers, according to a new study.
U.S. Banker October 2001 Neckopulos & Pihl	Challenge: Integrating the Channels Andersen Business Consulting says banks must integrate all delivery channels to be successful...
Bank Systems & Technology March 29, 2006 Maria Bruno-Britz	Sticking With the Tried and True The days when large U.S. banks could sustain their old core systems on the IT version of life support are numbered, according to TowerGroup.
Bank Systems & Technology February 1, 2007 Kere Lewis	Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs.
Bank Systems & Technology August 24, 2006 Deena M. Amato-McCoy	The New Integration While expanding data volumes and regulatory changes are putting more and more pressure on banks' core processing systems, they can't diminish their original services.
Insurance & Technology November 12, 2007 John Macaluso	Banks Should Consider Extending SOA With BPM Banks should consider extending SOA technologies with business process management strategies.
Bank Systems & Technology August 24, 2006 Phil Britt	Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.
Bank Systems & Technology June 1, 2005 Maria Bruno-Britz	Bridging the Communications Gap Financial institutions are faced with greater communications challenges than in the past because they are increasingly performing on the global stage with many languages and regulations to deal with.
CRM January 2012 Leonard Klie	Customer Service Is a Complex Ecosystem As more communication channels become available, running contact centers has become increasingly complex.
Information Today March 19, 2015	Youredi Brings Its Ecommerce Data Integration Solution to the U.S. Ecommerce data integration solutions provider Youredi launched its integration Platform as a Service (iPaaS) in the U.S. and established a North American subsidiary.
Bank Systems & Technology July 1, 2005 Peggy Bresnick Kendler	Speed to Market Achieving speed to market can provide banks with a competitive advantage. But they need flexible technology infrastructures to achieve speed-to-market strategies, and launching products just for the sake of offering something new won't win banks new business.
Bank Technology News May 2001 Jan Jaben-Eilon	e-Bank Touts Channel Integration Nowadays, customers have more choices, and in today's 24/7 environment, they are demanding more. As a result, banks are discovering that CRM hasn't worked for them. Paul Jameson, chief executive officer of e-Bank, based in Columbus, OH, knows why...
Bank Technology News November 2003 Holly Sraeel	Getting Serious About the Obvious in 2003 For those responsible for IT initiatives at banks, there was a determined sense of getting serious about accomplishing the obvious -- no glamour, no glory. Just the fundamentals of systems integration, decision support, security, compliance and the dilemma of outsourcing.
Bank Systems & Technology November 15, 2007 Maria Bruno-Britz	RDS Special: SAP and CSC Form Alliance to Offer Banks Pricing Optimization Technology SAP announced an alliance with Computer Sciences Corporation that will address the growing need for banks to differentiate themselves through strategically optimized product pricing.
Bank Systems & Technology March 27, 2008 Peggy Bresnick Kendler	The Credit Crisis Has Increased Scrutiny on Trade Finance The global credit crisis has emphasized the importance of cash management while intensifying the spotlight on corporate governance and banks' risk management practices
CRM November 2013 Tayob & Berumen	Keeping Pace with the Connected Customer Five ways to improve your sales force effectiveness.
Bank Technology News December 2005 Lee Conrad	Service-oriented Architecture: First Tennessee Makes A Service Play First Tennessee is among the banks that are using integration and simplification of various core systems to achieve improved relationships and customer service capabilities.
CRM December 2013 Leonard Klie	Overcome Multichannel Customer Service Challenges Effective strategies start with talking to customers.
U.S. Banker September 2001 Louis Hernandez Jr.	The Boom Beneath the Bust: Internet Strategies to Win Banks need to know how to maneuver within cyberspace...
U.S. Banker April 2002	Tougher On The Big Boys Being bigger is not necessarily better for corporations seeking loans from their banks. A study by the Association for Financial Professionals indicates that banks are putting heavy pressure on their biggest borrowers to throw more business the banks' way. Or else: No credit...
Bank Systems & Technology September 30, 2006 Maria Bruno-Britz	Information Integration Key for Banks in Consumer Payments Integrating customer information is key in order for banks to stay competitive in the consumer payments game, according to Christophe Uzureau, an analyst with Gartner.
CRM March 27, 2015 Pam Plyler	5 Steps to Improving Your Social Customer Service Combating social media challenges is a must for doing business with today's consumers.
Bank Systems & Technology February 1, 2007 Anthony O'Donnell	Educated Opinions: 2007 Bank Technology Forecast Industry experts give their forecasts for bank technology in 2007.
CRM April 30, 2013	HP Pairs with Avaya for Cloud Contact Center Solutions New Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform.
CRM May 2014 Robert Wollan	Turning the Customer Experience Tide The risk and opportunity of promising seamless customer experiences.
Bank Systems & Technology April 25, 2008 Nancy Feig	Enterprise Payments Architectures Are Gaining Ground at Banks The aim of an enterprise payments architecture is to leverage technologies and services across the payments business and throughout the entire organization.
U.S. Banker August 2001 Mark Bruno	Unisys Taps SPSS for Analytics Assistance Banks will be able to use the software to determine strategies that initiate cross-selling.
Bank Systems & Technology April 28, 2008 Maria Bruno-Britz	Keys to Improving Customer Retention Banks can enhance loyalty by keeping the customers' experience the center of their business.
Bank Systems & Technology June 26, 2006 Maria Bruno-Britz	Lands of Opportunity The international opportunities for U.S. banks with the right IT and know-how can be huge, provided they follow the appropriate strategy.
Bank Systems & Technology January 30, 2008 Maria Bruno-Britz	City National Bank Appoints Rodney Banks VP of Commercial Banking Services Rodney Banks, new executive VP and manager of commercial banking services at Los Angeles-based City National Bank, says customer relationship management solutions are more vital now than ever before.
Bank Technology News January 2003 John Adams	How the Universe of COSMOS Was Brought Under Control Citigroup's two-decade march of acquisitions has created a global banking network that is disjointed and fragmented, largely because of an antiquated system called COSMOS. An overhaul would modernize its banking empire and enable Citi to deal with rapidly changing needs. Enter Jeff Berg.
Bank Systems & Technology January 1, 2007 Maria Bruno-Britz	Study: Banks Need New Ways to Gauge Customer Payment Preferences A recent study shows behavior models can help financial institutions understand clients better and can improve their competitive position in the payments business..
Bank Technology News July 2001 David Rountree	Banks' Embrace Gains Urgency Sure, staff meetings are no fun in a testy economy, but at least "contact" efforts have a pulse...
CRM September 2013 Leonard Klie	Which Interaction Channels Are Most Popular? Interactive Voice Response (IVR) and email top the list, but online customer support gains ground.
CRM August 1, 2007 Coreen Bailor	Market Focus: Financial Services--Cashing In on Integration Financial services companies must focus on shifting away from siloed processes across departments and channels.
CRM October 2015 Leonard Klie	On the Scene -- Customer Service Experience: Explore New Channels, but Invest Wisely Conference speakers urge companies to integrate channels for a seamless customer experience
CRM May 4, 2015	3 Reasons to Integrate CRM and Marketing Automation Technology is the key to staying on top of today's marketing trends.
CRM November 5, 2012 Judith Aquino	Moxie Software Joins Forces with Microsoft Customers get joint access to Spaces by Moxie and Microsoft Dynamics CRM.
CRM March 7, 2014 Dmitri Novomeiski	Is Integration Missing from Your Customer Experience Management Strategy? Four steps to get the most from this key business element.
Bank Systems & Technology May 8, 2007 Maria Bruno-Britz	For Money Transfers, Going Solo Not the Best Route for Banks A new study says banks are better off teaming up with existing money transmitters to succeed in remittance business.
Bank Systems & Technology February 22, 2007 Maria Bruno-Britz	Spillenkothen Joins Deloitte's Banking Regulatory Practice The former Fed regulator hopes to help banks gain an enterprise-wide view of compliance in his new role.