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Bank Systems & Technology January 30, 2008 Maria Bruno-Britz	City National Bank Appoints Rodney Banks VP of Commercial Banking Services Rodney Banks, new executive VP and manager of commercial banking services at Los Angeles-based City National Bank, says customer relationship management solutions are more vital now than ever before.
Bank Technology News June 2001 Jan Jaben-Eilon	Looking for Payback from CRM For banks, good CRM starts with a good business culture...
Bank Technology News March 2007 Glen Fest	Business Banking: Small Banks Beefing Up Commercial Capabilities Four in five community institutions say they will increase tech spending on capabilities such as cash management and imaging to attract corporate banking customers.
U.S. Banker August 2001 Mark Bruno	Unisys Taps SPSS for Analytics Assistance Banks will be able to use the software to determine strategies that initiate cross-selling.
Bank Technology News July 2006 John Adams	Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus?
U.S. Banker April 2002	Tougher On The Big Boys Being bigger is not necessarily better for corporations seeking loans from their banks. A study by the Association for Financial Professionals indicates that banks are putting heavy pressure on their biggest borrowers to throw more business the banks' way. Or else: No credit...
Bank Technology News January 2001 David Rountree	Bye, Bye CRM, Hello CMR Not quite, researchers say, though RDS promotional material proferred the latest BAI research as proof that customer relationship management is "disappearing"...
Bank Systems & Technology June 2, 2007 Maria Bruno-Britz	Acquisition Obsession Results In Bank Deposit Growth Deposits have been dropping off at U.S. banks for years. And according to a recent study, there is no one technology or formula that banks can follow to reverse the trend.
The Motley Fool February 12, 2008 Dan Caplinger	Where You'll Find the Best Rates As customers have moved to the Internet for financial solutions, banks have paid attention.
U.S. Banker February 2002 John Hackett	Deposits Grow Despite Drop in Rates The stock market has driven depositors into the arms of banks, but will this love dissolve if the market comes back?
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
CRM August 2, 2004	The Pulse: Is your CRM initiative designed to... What's your CRM initiative designed to do, meet customer needs or internal needs? Results of a reader poll.
Bank Technology News March 2002 Karen Epper Hoffmann	Online Banking Aligns Practices Now that the initial online flurry has subsided, Web-based banks are looking at ROI potential...
Bank Technology News April 2001 David Rountree	Customers Rule Today Long before the Internet, the customer was said to be king. But the Net appears to spell certain, if slow, death for banks that don't act accordingly...
Bank Systems & Technology February 21, 2008 Danne Buchanan	Banks Will Face Competition in the RDC Space Third parties that can decouple remote deposit capture from the deposit relationship may pose a threat to banks in the payments space.
U.S. Banker November 2007 Paul Hyde et al.	Mergers Create Mid-Sized Have-Nots Nearly two decades of steady banking industry mergers have created a landscape dotted with a group of banks struggling to survive in an undifferentiated no-man's land.
Bank Technology News May 2002 David Rountree	CRM the Hard Way Banks that are capitalizing on the wealth of CRM technology that does work are peopled by managers willing to work at it, every day...
U.S. Banker December 2001 John Hackett	Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons...
U.S. Banker October 2001 Mark Bruno	Questions About Aggregation Experts are asking whether investments in aggregation technology are paying off. Is your bank burning money by investing in aggregation? Some experts say yes...
Bank Technology News January 2001 David Rountree	For Goodness' Sake, Keep Worrying It was enough to make a solutions vendor shudder: hundreds of bankers applauding the notion that maybe it's time for financial institutions to stop acquiring new technological bells and whistles and learn instead to use the IT they already have more effectively...
Bank Technology News November 2007 John Adams	Small Biz/Small Bank: Losing Out In Their Own Back Yard New research that's found that larger banks are processing small business loan applications much faster than community banks - a pace that can't be explained by their size advantage alone.
Bank Technology News March 2001 David Rountree	Up Today, Up Tomorrow Banks appear determined to sustain their leadership in technology as the virtual world creates ever new real-world threats to their traditional business models.
Bank Systems & Technology December 1, 2006 Katherine Burger	What an Experience How can banks achieve growth and customer-retention goals when the products and services they offer are highly commoditized?
Bank Technology News March 2002 David Rountree	Technology Spending Persists in Downturn Other industries' IT investments may remain essentially flat in 2002, but banks' will keep rising, albeit at the slowest rate in several years...
Bank Technology News October 2001 David Rountree	Consumers Grow Comfortable With IT Wealth management services to be sought by not-so-wealthy households...
U.S. Banker October 2001 Neckopulos & Pihl	Challenge: Integrating the Channels Andersen Business Consulting says banks must integrate all delivery channels to be successful...
Bank Systems & Technology February 28, 2008 Peggy Bresnick Kendler	Can Remote Deposit Capture Drive Growth? How can banks use remote deposit capture as a competitive differentiator, and can it actually drive growth?
Finance & Development June 1, 2000 Hans Dieter Seibel	Agricultural Development Banks Close Them or Reform Them? Agricultural development banks were established to extend credit and other financial services to customers not considered creditworthy by commercial banks. Should these banks be closed or are they worth revamping?
Bank Technology News August 2006	Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.
Bank Technology News February 2001 Maria Bruno	The Citi that Never Lets You Sleep... Banks' intentions can easily become twisted and misguided to the point where customers -- the very ones who keep them in business -- are penalized...
Bank Systems & Technology August 24, 2006 Phil Britt	Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.
Insurance & Technology November 12, 2007 John Macaluso	Banks Should Consider Extending SOA With BPM Banks should consider extending SOA technologies with business process management strategies.
U.S. Banker January 2008 Anthony Malakian	Poor Branch Placement Could Kill Revenues For smaller community banks, poor branch placement is a far greater concern than for a trillion-dollar behemoth.
Bank Systems & Technology December 1, 2005 Phil Britt	High Tech, High Touch and High Net Worth As banks attempt to expand their private banking operations to attract high-net-worth customers, they're enhancing their support technologies to provide better customer service, improve profitability, and expand product and service offerings.
Bank Systems & Technology July 21, 2007 Deena M. Amato-McCoy	Retail Banks' IT Integration Efforts Key to Differentiation Platform integration is critical for banks seeking to provide exceptional service, according to a study.
Bank Technology News July 2001 David Rountree	Banks' Embrace Gains Urgency Sure, staff meetings are no fun in a testy economy, but at least "contact" efforts have a pulse...
Bank Technology News May 2001 Maria Bruno	E-Mania Takes Community Banks by Storm According to Grant Thornton, community banks must commit to big changes, or else...
Wall Street & Technology June 13, 2007 Melanie Rodier	Are Banks Meeting the Cash Management Needs of Middle Market Businesses? Data shows midmarket companies want their banks to provide cash concentration, positive pay and foreign exchange capabilities online. But currently only the biggest banks tend to offer these services.
Bank Technology News May 2001 Maria Bruno	CoreProfit Tackles Profitability from the Bottom Up Company turns profitability models upside down so that banks look at customer costs first...
Entrepreneur September 2006 Scott Bernard Nelson	Pick and Choose Big banks are competing for your business. How can you decide which one is best for you and your company?
Bank Systems & Technology February 1, 2007 Duchesneau & Joyner	The Business of Risk Faced with product commoditization, increasing competition and decreasing customer loyalty, banks are being forced to seek new ways to boost revenue and increase customer retention.
Bank Systems & Technology March 27, 2008 Peggy Bresnick Kendler	The Credit Crisis Has Increased Scrutiny on Trade Finance The global credit crisis has emphasized the importance of cash management while intensifying the spotlight on corporate governance and banks' risk management practices
U.S. Banker January 2008 Anthony Malakian	Turning Up the Volume On 401(k) Conversation Investment firms have made a strong push into banks' domain and these institutions need to start pushing back.
U.S. Banker February 2007 Andrew Reinbach	Still Smarting From Flat Yield Curve, Startups May Sell Out in '07 Startup banks have had to be more than nimble in 2006, and only the lucky ones will survive this year. But the luckiest may be those that find a buyer-quickly.
Bank Technology News June 2002 Jan Jaben Eilon	Small Business Entices Marketers With over 5 million small businesses in America, banks are realizing the potential in this market.
FDIC FYI November 26, 2002	Quarterly Banking Profile Commercial Banking Performance, Third Quarter 2002 Gains on securities sales keep earnings near record level... Weakness in overseas operations limits industry profits... Margins improve at community banks, decline at larger institutions... Strong mortgage demand fuels growth in loans... Asset-quality problems continue to grow at large banks
Bank Technology News April 2001 David Rountree	Small Banks Move toward CRM One Step at a Time Even comprehensive deployments for large institutions normally proceed one channel at a time, including integration with each line of business within the channel...
Bank Systems & Technology February 1, 2007 Art Gillis	2007: In Your Dreams This author has been telling it like it is in the banking technology industry for 36 years. Here, he offers his unique outlook for 2007.
Bank Systems & Technology February 1, 2007 Ashwin Goyal	Breaking Down Channel Silos While siloed systems are nothing new to most banks, increasing pressure to provide a consistent customer experience across all channels is forcing banks to consolidate their applications infrastructure and integrate previously siloed channels.
Bank Technology News December 2005 Lee Conrad	Service-oriented Architecture: First Tennessee Makes A Service Play First Tennessee is among the banks that are using integration and simplification of various core systems to achieve improved relationships and customer service capabilities.