Similar Articles

Browse Main Topics:

Business
Computers & Electronics
Education & Reference
Entertainment & Leisure
Family & Home
Finance & Investment
Health
Internet
Pets & Animals
Science & Technology
Society, Politics & Culture
Sports & Recreation

Similar Articles

InternetNews May 17, 2005 Sean Michael Kerner	Forrester: IT Help Could be Better According to a new report from Forrester Research, most IT users are not satisfied with their company's IT support.
CIO March 22, 2013 Tom Kaneshige	Killing the Help Desk Softly - or Blowing It Up A "bring your own support" movement is sprouting up within BYOD programs as employees become more self-sufficient. Is this a death knell for the IT help desk? One possible savior: an enterprise Genius Bar.
IndustryWeek July 1, 2007 Brad Kenney	Web 2.0 Adoption According to a recent McKinsey executive survey, 70% of respondents say they are using some combination of 2.0 technologies for communicating with their customers.
Bank Systems & Technology January 31, 2006 Robert Wollan	CIOs and the Battle for Consumers To win over customers, banks must understand the kinds of services customers demand.
CIO May 1, 2003 Mohanbir Sawhney	How to Keep Your Customers Satisfied To learn if end users are happy, you have to ask the right people -- and the right questions.
CIO November 30, 2009	Collaboration: Interaction Disconnect It is easier to set the goals for collaboration systems than to achieve the intended results.
CIO September 1, 2003	Going There, Doing That Asked about their companies' offshore outsourcing experiences and expectations, 101 CIOs, IT executives and managers in a survey confirmed what you might expect. India was the major destination. Labor costs were the biggest area for savings. And app development was the main activity.
Investment Advisor April 2007 Marlene Y. Satter	Keep Them Satisfied Financial advisors know that clients' feelings about money can have a dramatic effect on the financial plans that have been crafted so carefully for them. Their attitudes on insurance providers can also play a role.
Search Engine Watch July 27, 2000 Danny Sullivan	In UK, Search Engines Are Top Method To Find Sites A recent study by Forrester Research found that search engines remain the leading way users in the United Kingdom find web sites. The "UK Internet User Monitor" survey found 81 percent of users said that search engines helped them find the web sites they use, up from 67 percent in 1999.
CIO December 1, 2006 Lauren Capotosto	Strategic Planning: The Troops Want More CIOs could help establish the appropriate performance monitoring systems, once strategic metrics are agreed upon.
T.H.E. Journal November 2006 Mikael Blaisdell	Getting Beyond Break/Fix As long as the help desk is thought of only as a problem solver, it will never play as full a role in educational objectives as it could.
Bank Systems & Technology December 1, 2005 Vicki Gerson	Help for the Help Desk Main Street Bank found used FootPrints software from UniPress to improve help desk tracking and agent workflow challenges, as well as to improve and speed problem resolution.
CRM November 2012 Leonard Klie	The New Measure of Customer Service Success Why some traditional performance metrics are wrong and what you need to evaluate now.
The Motley Fool June 10, 2004 Mark Mahorney	IT Spending Heats Up CIOs are planning to spend more on new technologies going forward, which will benefit the outsourcing companies.
InternetNews August 30, 2004 Sean Michael Kerner	CIOs Confident About IT 05 Outlook Forrester Research report polls 195 North American information officers for a read on spending trends for this year and next.
InternetNews September 15, 2008 Jennifer Zaino	Shaky Economy Slows IT Job Growth Some recent research points to a weak outlook for the IT sector in terms of jobs and budgets - but it's not complete doom and gloom.
Bank Systems & Technology July 5, 2004 Vicki Gerson	AAFCU Gets a Little Help From Help Desk Technology Vendor enables American Airlines Federal Credit Union to manage help desk requests.
CRM October 13, 2011 Leonard Klie	SmarterTools Moves its Help Desk Software into the Cloud New SmarterTrack application is scalable across platforms and operating systems.
CIO February 15, 2002 Christopher Lindquist	IT Needs Leadership The Meta Group's report, "The CIO Desk Reference: Critical Competencies Every CIO Must Master," states that CIOs must look beyond day-to-day operations and gain skills in areas such as IT portfolio management and value management.
Food Engineering December 1, 2006 Joy LePree	Annual Salary & Job Satisfaction Survey: Life is Good, But it Could be Better Food and beverage workers find their jobs satisfying, but say there's room for improvement.
Insurance & Technology February 1, 2006 Maria Woehr	Help on the Way With Unipress Software's FootPrints help desk automation software in place, Philadelphia Insurance Company's IT staff has been able to handle 30% more IT requests.
CRM March 1, 2006 Coreen Bailor	Statistically Speaking 68% said they would tell family and friends about their negative experiences... Connecting the field and the office is a top strategic priority for 88% of best-in-class firms... etc.
Registered Rep. July 19, 2010 Jerry Gleeson	Edward Jones, RBC top J.D. Power investor survey Overall investor satisfaction with the dozen companies in the study was markedly higher this year, although the survey also showed that investors increasingly believe that investment firms are more focused on profits than on customer satisfaction.
Pharmaceutical Executive March 1, 2011	Clinical Development Outsourcing: Are We Having Fun Yet? A sneak preview of The Avoca Group's 2011 Annual Survey on CRO and Industry Relationships.
CIO June 9, 2009 Gary Beach	Text Messaging at Work Text messaging may drive top-line results, such as improving customer satisfaction.
InternetNews August 30, 2005 Clint Boulton	BMC Buys to Boost Service Desk Software BMC Software moved to boost its service desk software by acquiring KMXperts, which makes software that helps IT service and customer support centers run better.
CIO April 29, 2013 Kate Leggett	Why CIOs Should Invest in Happy Customers It's time for CIOs to find out which communication technologies customers prefer, and give customer-service reps the data they need to answer questions, says a Forrester analyst.
CRM June 2012 Leonard Klie	A Customer Support Portal to Rely On IRely makes a wise choice with TechExcel's CustomerWise.
Bank Systems & Technology January 26, 2010 Penny Crosman	Online Banking Customers Expect Fast Website Performance, Survey Finds 57% expect bank websites to load in two seconds or less.
Fast Company April 2006	Watercooler What you'll be talking about this month when you talk about work.
Wall Street & Technology October 26, 2005	Financial Sector to Add IT Staff in Q4 Based on responses from 1,400 CIOs across all industries, the report states that 39% of CIOs in the financial services, insurance and real estate sector plan to add IT staff, while only 3% anticipate personnel cutbacks.
InternetNews February 14, 2011	Zendesk Taps iPad for New Help Desk App The Zendesk for iPad help desk app includes new features specifically for the iPad.
CIO March 15, 2004 Martha Heller	Six Smart Strategies for Handling the Help Desk - The Exchange Members of the Best Practice Exchange offer ways to make the most of your understaffed help desk.
CRM December 5, 2014 Alan Berkson	3 Steps for Scaling Customer Service for Small Business Balance human interactions with technology.
InternetNews April 12, 2004 Singer & Kuchinskas	Reach Out and Fix Someone HP wants to ease the burden of harried help desk folk with an automated offering that lets them remotely harvest end-user information.
Information Today November 5, 2012	Research Solutions Transitions Document Delivery Customers to Reprints Desk Research Solutions co-founders Chris Atwood and Shane Hunt will join Reprints Desk in strategic customer-facing roles, where they will remain actively engaged with customers. Terms of the transaction were not disclosed.
Financial Planning January 1, 2013 John J. Bowen, Jr.	How to Increase Client Satisfaction It s not about your skills, it turns out - other factors are more important in maintaining happiness and loyalty.
Entrepreneur May 2004 Chris McGinnis	Star Treatment Why settle for a ho-hum room when traveling? Here's how to get the best.
Food Engineering December 1, 2005 Karen Schweizer	25th Annual Salary & Job Satisfaction Survey: The Right Fit Improves Satisfaction How do you find employees who will be satisfied and loyal? One key -- provide balance.
InternetNews March 31, 2010	Windows 7's Early Buyers Happy, Study Finds With Windows 7 SP1 on the horizon, a new survey gives Microsoft more reason to crow about its newest OS.
CIO May 27, 2013 John Curran	CIOs Should Be Prepared for Litigation Disasters IT departments usually have careful plans for what to do in natural disasters, but they need a litigation-readiness plan, too, so they'll be ready to handle ediscovery requests
CRM May 1, 2003 David Myron	Vertical Focus: Retail Retailers are learning from others' mistakes. Instead of investing heavily in full suite applications, retailers are nibbling on CRM and noticing bite-size successes, according to "Getting Retail CRM Right," a recent report by Forrester Research.
T.H.E. Journal October 2004 Matthew Miller	Editor's Pick: Laptop Desk v2.0 The Laptop Desk Version 2.0 from LapWorks Inc. is one of those ancillary items that you don't really need, but once you have it you don't know how you got by without it.
CRM October 2014 David Myron	Are You Correctly Measuring Customer Satisfaction? Every once in a while, a bad customer service story goes viral, forcing CRM professionals to take a closer look at how they support customers.
Food Processing July 2012 Mike Pehanich	2012 Salary and Job Satisfaction Survey: Salary Meltdown Our sixth annual survey finds a retreat to 2008 levels.
AskMen.com Jordan Devine	What Your Desk Says About You What your desk says about you will serve as the basis for what others -- your boss, your clients, your coworkers -- will think about you. Here are some suggestions to help you make sure that what your desk says about you is positive.
Wall Street & Technology February 14, 2006 Cory Levine	Morris to Cohead BNY Program Trading Bank of New York subsidiary BNY Brokerage promoted Derek Morris from SVP of program trading sales to cohead of the program trading business.
CIO October 5, 2009 Carolyn Johnson	More CIOs Planning to Spend Money, Hire IT Staff More CIOs are expecting to increase their budgets than at any time since mid-2008. There's some good news about staffing, too.
HBS Working Knowledge March 6, 2013 James Heskett	Who Should Manage Our Work Time? An unusual number of time-management publications have crossed the author's desk recently, leading him to question: Who is responsible for the management of our time on the job? What do you think?
T.H.E. Journal August 2002	Christian County Touts Student-Run IT Help Desk The technology help desk at Christian County Public Schools in Kentucky is run by top-notch, fully trained information technology support professionals. And the best part is they're only high school students.