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CRM
February 2015
Donna Fluss
Grow Motivation Through Gamification Packaged solutions offer contact centers far-reaching potential. mark for My Articles similar articles
CRM
March 28, 2014
Tony Ventrice
The 5 Easiest Ways to Fail with Gamification Use the right motivators for maximum success. mark for My Articles similar articles
CRM
January 2014
Leonard Klie
Gamification Comes to the Contact Center Game techniques keep agents happy, engaged, and better equipped to handle interactions. mark for My Articles similar articles
CRM
December 12, 2014
Bob Marsh
Why You Need to Improve Your Gamification Strategy Now Focus on collaboration, visibility, and recognition when building motivational campaigns. mark for My Articles similar articles
CRM
February 22, 2013
Mike Smalls
The Problem with Gamification Four reasons these apps fail and what you can learn from them. mark for My Articles similar articles
CRM
March 2012
Kelly Liyakasa
Turning Business Into Pleasure As enterprises turn to gamification, measurable action, reputation, and incentives are all part of the equation. mark for My Articles similar articles
CRM
November 1, 2013
Anna Convery
The Role of Gamification in the Contact Center and Back Office Gain more value from employees and customers with gamification processes. mark for My Articles similar articles
CRM
September 22, 2014
Maria Minsker
Verint Engagement Analytics Offers 'Unprecedented' Cross-Channel Analytics The joint Verint-Kana cloud-based solution enhances customer engagement insight. mark for My Articles similar articles
CRM
August 31, 2012
Badgeville Adds Gamification for Drupal Badgeville and Acquia partner to deliver the first gamification platform capability for thousands of Drupal communities. mark for My Articles similar articles
CRM
December 18, 2015
Badgeville Gamifies Customer Success New Application Connectors bring digital motivation to leading collaboration, service, and CRM systems. mark for My Articles similar articles
CRM
May 2012
Kelly Liyakasa
Game On! The things that make games so compelling can equally make employees, partners, [and] customers addicted to your B2B or B2C offering. mark for My Articles similar articles
CRM
August 7, 2014
Badgeville Releases Version 6.0 of Its Gamification Platform Badgeville 6.0 offers greater social depth, deeper insights, and faster deployment. mark for My Articles similar articles
CRM
November 18, 2015
Badgeville Launches Enterprise Plus Gamification Platform The enhanced platform extends gamification to digital motivation. mark for My Articles similar articles
CRM
February 2013
Kelly Liyakasa
Is Gamification Overhyped? The majority of near-term gamified processes are expected to fail. mark for My Articles similar articles
CRM
March 27, 2013
Badgeville Launches Gamification Toolkit for Salesforce New integration solution helps companies increase adoption and value from their cloud application investments. mark for My Articles similar articles
CRM
December 2014
Leonard Klie
5 Hot Customer Service Technologies The latest innovations add a sense of immediacy to customer interactions. mark for My Articles similar articles
CRM
December 11, 2014
Oren Smilansky
Badgeville Offers Its Gamification Solution Through Salesforce Sales and Service Clouds The company promises speedier deployment times and improved services for Salesforce.com customers. mark for My Articles similar articles
CIO
April 9, 2014
Chris Kanaracus
Airline Hopes Gamification Can Make its Oracle ERP Users Soar WestJet's initial gamification project focuses on expense reporting mark for My Articles similar articles
CRM
September 26, 2012
Kelly Liyakasa
Bunchball Integrates with SugarCRM Partnership will enable enterprise-wide gamification. mark for My Articles similar articles
CRM
April 26, 2012
Badgeville Announces Gamification Frameworks The suite of turnkey frameworks enables rapid deployment across customer and employee applications. mark for My Articles similar articles
CRM
July 2013
Barton Goldenberg
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. mark for My Articles similar articles
CRM
October 1, 2007
Colin Beasty
Tech Solution: Workforce Management Solutions Business problem: Managers cannot staff and manage their contact centers effectively. Workforce optimization solutions, which are simplifying those complex tasks while providing insightful performance management and learning capabilities. mark for My Articles similar articles
CRM
January 6, 2014
Maria Minsker
Verint to Acquire Kana Software for $514M The deal expands Verint's cross-selling opportunities within the customer service market. mark for My Articles similar articles
CRM
March 2015
Oren Smilansky
The 2015 CRM Service Leaders: Workforce Optimization Growth for contact center workforce optimization carried on throughout 2014, though to a lesser extent than it had the previous year. mark for My Articles similar articles
CRM
April 25, 2014
Duke Chung
In the Age of the Customer, Service and Engagement Will Define the Brand Customer service is becoming the next brand differentiator. mark for My Articles similar articles
CRM
December 15, 2011
Verint Upgrades VoC Analytics Solution Integrated text analytics is a new feature of Vovici Enterprise Feedback Management. mark for My Articles similar articles
CRM
April 11, 2014
Anurag Kapoor
Data-Driven Marketing Efforts Open New Doors A changing landscape calls for a shift in marketing strategies for retailers. mark for My Articles similar articles