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CRM February 2015 Donna Fluss |
Grow Motivation Through Gamification Packaged solutions offer contact centers far-reaching potential. |
CRM March 28, 2014 Tony Ventrice |
The 5 Easiest Ways to Fail with Gamification Use the right motivators for maximum success. |
CRM January 2014 Leonard Klie |
Gamification Comes to the Contact Center Game techniques keep agents happy, engaged, and better equipped to handle interactions. |
CRM December 12, 2014 Bob Marsh |
Why You Need to Improve Your Gamification Strategy Now Focus on collaboration, visibility, and recognition when building motivational campaigns. |
CRM February 22, 2013 Mike Smalls |
The Problem with Gamification Four reasons these apps fail and what you can learn from them. |
CRM March 2012 Kelly Liyakasa |
Turning Business Into Pleasure As enterprises turn to gamification, measurable action, reputation, and incentives are all part of the equation. |
CRM November 1, 2013 Anna Convery |
The Role of Gamification in the Contact Center and Back Office Gain more value from employees and customers with gamification processes. |
CRM September 22, 2014 Maria Minsker |
Verint Engagement Analytics Offers 'Unprecedented' Cross-Channel Analytics The joint Verint-Kana cloud-based solution enhances customer engagement insight. |
CRM August 31, 2012 |
Badgeville Adds Gamification for Drupal Badgeville and Acquia partner to deliver the first gamification platform capability for thousands of Drupal communities. |
CRM December 18, 2015 |
Badgeville Gamifies Customer Success New Application Connectors bring digital motivation to leading collaboration, service, and CRM systems. |
CRM May 2012 Kelly Liyakasa |
Game On! The things that make games so compelling can equally make employees, partners, [and] customers addicted to your B2B or B2C offering. |
CRM August 7, 2014 |
Badgeville Releases Version 6.0 of Its Gamification Platform Badgeville 6.0 offers greater social depth, deeper insights, and faster deployment. |
CRM November 18, 2015 |
Badgeville Launches Enterprise Plus Gamification Platform The enhanced platform extends gamification to digital motivation. |
CRM February 2013 Kelly Liyakasa |
Is Gamification Overhyped? The majority of near-term gamified processes are expected to fail. |
CRM March 27, 2013 |
Badgeville Launches Gamification Toolkit for Salesforce New integration solution helps companies increase adoption and value from their cloud application investments. |
CRM December 2014 Leonard Klie |
5 Hot Customer Service Technologies The latest innovations add a sense of immediacy to customer interactions. |
CRM December 11, 2014 Oren Smilansky |
Badgeville Offers Its Gamification Solution Through Salesforce Sales and Service Clouds The company promises speedier deployment times and improved services for Salesforce.com customers. |
CIO April 9, 2014 Chris Kanaracus |
Airline Hopes Gamification Can Make its Oracle ERP Users Soar WestJet's initial gamification project focuses on expense reporting |
CRM September 26, 2012 Kelly Liyakasa |
Bunchball Integrates with SugarCRM Partnership will enable enterprise-wide gamification. |
CRM April 26, 2012 |
Badgeville Announces Gamification Frameworks The suite of turnkey frameworks enables rapid deployment across customer and employee applications. |
CRM July 2013 Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
CRM October 1, 2007 Colin Beasty |
Tech Solution: Workforce Management Solutions Business problem: Managers cannot staff and manage their contact centers effectively. Workforce optimization solutions, which are simplifying those complex tasks while providing insightful performance management and learning capabilities. |
CRM January 6, 2014 Maria Minsker |
Verint to Acquire Kana Software for $514M The deal expands Verint's cross-selling opportunities within the customer service market. |
CRM March 2015 Oren Smilansky |
The 2015 CRM Service Leaders: Workforce Optimization Growth for contact center workforce optimization carried on throughout 2014, though to a lesser extent than it had the previous year. |
CRM April 25, 2014 Duke Chung |
In the Age of the Customer, Service and Engagement Will Define the Brand Customer service is becoming the next brand differentiator. |
CRM December 15, 2011 |
Verint Upgrades VoC Analytics Solution Integrated text analytics is a new feature of Vovici Enterprise Feedback Management. |
CRM April 11, 2014 Anurag Kapoor |
Data-Driven Marketing Efforts Open New Doors A changing landscape calls for a shift in marketing strategies for retailers. |