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HBS Working Knowledge
March 17, 2015
Sean Silverthorne |
What Happened to My Shopping Mall? In the third and final part of our interview with authors Rajiv Lal and Jose B. Alvarez, they discuss what the future of storefront retailing looks like and how its transformation will also change the economy and society.   |
HBS Working Knowledge
March 10, 2015
Sean Silverthorne |
The Surprising Winners and Losers in the Retail Revolution The growth of ecommerce is creating new leaders in retail while putting many famous brands at risk. Here is part two of our series on the new book, Retail Revolution. |
HBS Working Knowledge
October 10, 2011
Lal & Alvarez |
Retailing Revolution: Category Killers on the Brink Big-box retailers that are slow to see the tsunami wave of online competition on the horizon stand to be swept away. |
CRM
July 2014
Leonard Klie |
Walmart's Omnichannel Strategy Keeps It on Top Today's large retailers are connecting with customers in new ways. |
Commercial Investment Real Estate
Sep/Oct 2013
Jennifer Norbut |
Beyond the E-tail Era New factors are shaping retail's next phase. Research shows and many retail industry experts agree that consumers are settling into a preference for a "blended" shopping experience. |
InternetNews
September 1, 2009 |
Eying Amazon, Wal-Mart Expands E-Commerce The nation's largest retailer joins partners in unveiling a new e-commerce push that could see it better competing with Amazon. |
CFO
March 15, 2004
Russ Banham |
Amazon Finally Clicks Ten years old and profitable at last, it offers a textbook lesson on how to be both focused and flexible. |
HBS Working Knowledge
July 25, 2011
Maggie Starvish |
Customer Loyalty Programs That Work Successful retailers connect with customers via loyalty programs at three levels starting with an introduction, followed by a retailer-initiated communication, and finally with customer- or retailer-initiated feedback loops. |
HBS Working Knowledge
March 22, 2004
Manda Salls |
Loyalty: Don't Give Away the Store Loyalty programs are profitable--if used correctly. Harvard Marketing professor Rajiv Lal discusses how grocery stores get it wrong. But you can get it right. |
InternetNews
December 20, 2010 |
Holiday Season Ends With a Bang for E-tailers Last big push for holiday shopping nets Internet retailers huge sales, with four days last week topping $900 million as consumers race to get orders in with free shipping. |
Fast Company
September 2013
J.J. McCorvey |
AmazonFresh Is Jeff Bezos' Last Mile Quest For Total Retail Domination AmazonFresh is really a Trojan horse. It's not about winning in grocery services. It's about dominating the market in same-day deliveries. |
The Motley Fool
June 4, 2004
Alyce Lomax |
Amazon on Demand Online shopping is on the upswing and Amazon's obviously not slacking off at this critical juncture, having been working on lots of things quietly and behind the scenes. |
The Motley Fool
October 7, 2010
Andrew Bond |
ShopRunner to Take On Amazon? Yeah, Right. Retailers pool resources to take on Amazon. |
InternetNews
December 31, 2003 |
Early Online Shopping Numbers Show Big Gains The 2003 holiday shopping season proved to be a boon for online retailers with shoppers spending $13 billion just between Nov. 1 and Dec. 12 alone. |
CRM
March 30, 2012
Harris et al. |
Preparing for a New Price Paradigm Multiple channels transfer pricing decisions from retailers' to consumers' hands. |
The Motley Fool
August 3, 2006
Chuck Saletta |
Dueling Fools: Amazon.com Bear Do you really want to buy an underwhelming retailer's overpriced stock? Investors, stay away! |
CIO
October 25, 2012
Maryfran Johnson |
Offline-Online Convergence Is Shaking Up the Retail Sector CIOs are at the center of the 'omnichannel retail' revolution, where the customer expects the same great shopping experience whether the venue is a store, website, smartphone or tablet, says the author. |
The Motley Fool
October 25, 2006
Rick Aristotle Munarriz |
Amazon Picks Up the Pace Now that sales growth is picking up and the company's making the move to digital delivery, we really might be at the point where Amazon's future will be grander than its colorful past. Investors, take note. |
CRM
March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web. |
The Motley Fool
March 19, 2007
Alyce Lomax |
Amazon's Classical Blowout Should investors blow a gasket over the e-tailer's cheap classical music? |
InternetNews
November 24, 2010 |
Holiday Ecommerce Season Starts Strong Latest report from online metrics firm comScore finds that online spending in the first three weeks of November jumped 13 percent over last year, prompting the firm to raise its forecast for the holiday season. |
The Motley Fool
November 30, 2007
Rick Aristotle Munarriz |
Fool on the Street: Amazon's Big Fat Secret Amazon.com has matured into not just an Internet retailer. It is the Internet retailer. And that's a pretty powerful thing. |
The Motley Fool
October 16, 2009
Rick Aristotle Munarriz |
Amazon Heeds Your Urgency Online merchandising hops on the same-day delivery bandwagon. |
The Motley Fool
October 19, 2009
Rick Aristotle Munarriz |
Is Amazon.com Overvalued? Will growth, hype, and momentum be enough? |
CIO
October 15, 2003
Elana Varon |
Amazon.com, Software Vendor In the latest tweak to its ever-evolving business model, online retailer Amazon.com is hawking its own e-commerce technology -- software, website developing and hosting -- through a new subsidiary, Amazon Services. |
The Motley Fool
July 27, 2005
Rick Aristotle Munarriz |
Amazon's Spring Cleaning Amazon.com comes through with a better-than-expected quarterly showing. Investors, take note. |
CRM
July 2014
Sarah Sluis |
Are Consumers Willing to Share Private Data? Privacy seekers share demographic and behavior traits, according to IDC. |
The Motley Fool
October 21, 2009
Katrina Chan |
3 Looming Threats to Amazon.com Who you going to call? Jeff Bezos! |
HBS Working Knowledge
March 5, 2012
Kim Girard |
Is JC Penney's Makeover the Future of Retailing? Can J.C. Penney's new CEO Ron Johnson repeat his previous magic at Apple and Target? |
The Motley Fool
March 31, 2011
Cindy Johnson |
More Than the Trend Is Amazon's Friend After more than 10 years, online is still taking retailing share and Amazon is taking online share. |
InternetNews
November 29, 2010 |
Strong Holiday Sales Bode Well for Cyber Monday Thanks to a solid Black Friday and a surprise bonanza on Thanksgiving, online retailers are now gearing up for Cyber Monday and the rest of the holiday shopping crush. |
The Motley Fool
October 5, 2006
Dan Caplinger |
Know Your Numbers: Retail Sales Although retail sales releases come one by one from individual companies, you can evaluate them as a group to make inferences about the state of the consumer economy. |
InternetNews
December 30, 2010 |
Snowstorm Helps Ecommerce End Holidays Strong Web metrics firm comScore reports that online retailers posted record sales this year, offering cautious hope that the ecommerce sector is well on the road to recovery. |
CRM
Kelly Liyakasa |
Uncovering the "Amazon Effect" Companies that make an experience "frictionless" and that build for the future win. |
BusinessWeek
September 17, 2009
Spencer E. Ante |
At Amazon, Marketing Is for Dummies Instead of lavish ads, it invests in technology and distribution -- and the results are startlingly effective |
Commercial Investment Real Estate
May/Jun 2012
Beth Mattson-Teig |
Rethinking Retail New strategies influence demand for brick and mortar stores. |
CRM
September 2012
Kelly Liyakasa |
Retailers Are Rethinking Their Mobile Strategies Smartphone users are not as purchase-driven as you might think. |
The Motley Fool
December 8, 2011
Joe Tenebruso |
Amazon Is Tier 1 This elite business is worth the price. |
The Motley Fool
December 2, 2011
Tamara Rutter |
Which Stock Can Keep Up Its Holiday Sales Streak? Online retailers see stronger sales on Black Friday and Cyber Monday deals. |
InternetNews
December 16, 2003
Susan Kuchinskas |
E-Tailers Send Shoppers Back to the Mall As retailers integrate their Web sites with other channels, the Web is becoming a marketing tool to drive traffic to physical stores. |
The Motley Fool
May 20, 2008
Rick Aristotle Munarriz |
4 Reasons Amazon.com Will Rule the World Shares of Amazon.com soar following an upgrade by a Goldman Sachs analyst. |
CRM
January 2012
Judith Aquino |
Tablets and Smartphones Transform the In-Store Customer Experience Retailers hope to give consumers new incentives to shop at brick-and-mortar stores. |
The Motley Fool
November 22, 2004
Rick Aristotle Munarriz |
Black Friday's Fade to Gray You don't need to get mauled at the mall anymore. Online storefronts are here to save the day. |
The Motley Fool
March 10, 2011
Aditi Baid |
Competitors Embrace What Amazon Snubs Competitors are taking advantage of Amazon's long-standing battle against sales tax. |
InternetNews
June 1, 2007
Stuart J. Johnston |
Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers. |
The Motley Fool
February 10, 2011
Cindy Johnson |
Amazon: A General Store for the 21st Century A 66% growth in electronics and general merchandise isn't just the Kindle. |
The Motley Fool
April 25, 2007
Rick Aristotle Munarriz |
Amazon's Got It Going On Another mark on the "I told you so" timeline for the online retailer. The future is looking bright for Amazon on many levels. Investors, take note. |
BusinessWeek
October 18, 2004 |
The Corporate Doctors Are In An interview with Arthur Alvarez and Bryan P. Marsal about the challenges, both personal and professional, of life in the corporate emergency room. |
CRM
October 2012
Kelly Liyakasa |
More Consumers Turn to Amazon for Product Research Online leader strengthens its position but still faces roadblocks. |
BusinessWeek
December 22, 2003
Robert D. Hof |
Reprogramming Amazon Sure, it still sells loads of books and CDs. But it's fast morphing into a tech company. |
