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Insurance & Technology
August 17, 2010
Anthony O'Donnell |
Claims Transformation Emerging as Top Priority for Carriers Economic and technological pressures are making claims system modernization increasingly urgent as insurers seek to differentiate themselves through service capabilities while gaining much-needed efficiencies.   |
Insurance & Technology
June 1, 2007
Anthony O'Donnell |
Insurers Advance on the ECM Ideal Enterprise Content Management suggests a kind of dream state for an insurance company wherein all types of content can circulate easily throughout the enterprise. |
Insurance & Technology
February 18, 2005
Anthony O'Donnell |
Connected Claims Perhaps the best way to understand the value of the "connected enterprise" is to reflect on the costs - in money, time and customer satisfaction - of the disconnections that continue to plague the insurance enterprise. |
Insurance & Technology
December 13, 2006
Maria Woehr |
Ready for Your Close-Up The degree to which an insurer uses customer analytics - and the effectiveness of those efforts - provides the foundation for understanding the customer and enhancing the customer experience throughout the enterprise. |
Insurance & Technology
September 7, 2007
Susana Schwartz |
Main Driver Behind STP Initiatives Today Is Ease Of Doing Business Straight-through processing is more a business issue than a technology, and is fundamental to the ability to drive intelligence into the underwriting process and throughout the organization. |
Insurance & Technology
August 26, 2009
Nathan Conz |
Allstate Rolls Out Next Gen Self-Service Allstate Insurance Company has launched Next Gen Self-Service, a set of online tools that allow customers and agents to access information and perform claims tasks. |
Insurance & Technology
April 6, 2006
Deena M. Amato-McCoy |
Reaching New Product Heights By deploying rules-based engines that centralize enterprise data, carriers can streamline the information shared among internal departments and foster collaboration during the product design and introduction processes. |
Insurance & Technology
August 7, 2008
Anthony O'Donnell |
Policy Admin System Replacement: Insurers Shift Focus From Systems to Functionalities Interboro Insurance Co.'s policy administration replacement initiative was in key respects a classic case. |
Insurance & Technology
December 23, 2005
Maria Woehr |
Bracing for the Claims Storm Many insurance carriers have invested in new back-office and field technologies within the past year to enable more-efficient claims processing and provide better customer service. And, for many, it wasn't a moment too soon. |
Insurance & Technology
April 2, 2004
Anthony O'Donnell |
Waiting on the Customer Crafting a cost-effective customer-centric claims environment takes a calibrated combination of high-tech and high-touch solutions. |
Insurance & Technology
July 24, 2009
Anthony O'Donnell |
Novarica: Tech Transforming P&C Claims Amid Downturn Carriers are moving forward with existing core claims systems initiatives and investing in emerging technologies such as analytics, fraud detection, geographic information systems, mobile applications and Web 2.0 to drive operational efficiency and improved customer service. |
Insurance & Technology
June 9, 2010
Anthony O'Donnell |
Insurers Master Data for Strategic Business Support Insurance carriers are developing new data standards and governance structures to support business decision-making and carve out a competitive advantage. |
Insurance & Technology
September 1, 2007
Anthony O'Donnell |
Legacy Systems Yield To Modern Technologies The continued success of newer technology platforms is clarifying the likely future state of policy admin systems and reshaping how insurance carriers large and small think about legacy migration. |
Insurance & Technology
October 29, 2003
Julie Gallagher |
Second Time Around Is a Charm for Alfa Legato's ApplicationXtender suite helps Alfa Insurance improve its imaging system. |
Insurance & Technology
August 22, 2007
David West |
Analytics Make Doing Business Easier By improving the speed and consistency of decisions, analytics opens the possibility of self-service applications for producers and the insured, including claimants. The result will be a dramatic improvement in the ease of doing business with the carrier. |
Insurance & Technology
August 10, 2006
Maria Woehr |
Enhancing the Enterprise As insurers seek to transform their businesses into customer-centric organizations, many carriers are reexamining enterprise content management technologies. |
Insurance & Technology
February 8, 2004
Jamie Bisker |
Core Systems: Journey to the Center of Insurance An analysis of the state of core systems, and how to create renewable systems, in the insurance industry |
Insurance & Technology
February 19, 2004
Julie Gallagher |
Tech Could Assist State-Based Reform Acknowledging that legacy technologies are not the only antiquated systems in insurance, carriers, trade associations and commissioners are aggressively approaching the regulatory reform of the insurance industry |
Insurance & Technology
July 19, 2004
Anthony O'Donnell |
The Emerging Wireless World Wireless may not yet live up to the hype, but many insurers are steadily moving wireless strategies off the drawing board and into the competitive arena. |
Insurance & Technology
September 5, 2006
Maria Woehr |
Main Street Gains N'Site The Main Street America Group purchased N'Site Solutions' Web-based software application NSolutionsv4.Net to enhance the claims turnaround time. |
Insurance & Technology
July 30, 2010
Karlyn Carnahan |
The Claims Modernization Opportunity Currently available claims systems provide both the efficiency and service capabilities insurers need to make the business case for transformation. |
Insurance & Technology
September 13, 2010
Nathan Golia |
Virtual Roundtable: Improving Health Insurance Claims Processing Industry experts discuss potential areas of improvement in the healthcare claims process. |
Insurance & Technology
November 26, 2003
Julie Gallagher |
Keep Them Coming Back for More Now more than ever, carriers need to focus on keeping today's skeptical customer satisfied. |
PHONE+
November 24, 2009 |
Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Not Risking It The availability of catastrophe models generated overconfidence among insurers, which, after the past hurricane season, are realizing the technology's limitations. However, insurers will still continue to rely on cat modeling to reduce risk exposure. |
Insurance & Technology
August 12, 2005
Anthony O'Donnell |
Ohio Mutual Claims Gains The regional P&C carrier reports significant gains in the wake of its implementation of CSC's POINT IN Policy Administration and Advanced Claims solution components. |
CFO
April 1, 2003
David M. Katz |
Holes in the Net? Insurers' woes are mounting -- and your company's coverage may be at risk. |
Insurance & Technology
May 25, 2010
Anthony O'Donnell |
Alfa Vision Insurance Taps SAS To Improve Customer Retention The SAS Analytics Pro solution, combined with an Elite Technology Solutions-developed retention model will be applied to eight program rollouts during 2010. |
Insurance & Technology
March 16, 2004
Julie Gallagher |
Growing Up and Out After experiencing rapid growth, First American P&C is taking advantage of current conditions to prepare for the soft market. |
Insurance & Technology
November 19, 2007
Anthony O'Donnell |
Steve Miller Heads Encompass Insurance IT As the newly appointed technology leader for the insurer, Miller says he will drive the rollout of a quicker, more intuitive technology in support of the personal lines carrier's independent distribution channels. |
Insurance & Technology
April 2, 2004
Tapp & O'Connell |
Open Door to Claims Info A carefully deployed, context-based Web portal dashboard is the key to successfully navigating customer need for quick, clear and reliable claims information. |
Insurance & Technology
March 11, 2010
Anthony O'Donnell |
Hyland Aims to Bridge Online/Offline Worlds with OnBase 9.2 Enhancements to the Hyland enterprise content management suite include a "full-featured" offline client, Mobile Workflow for BlackBerry and workflow integration with Microsoft Outlook. |
