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Insurance & Technology
December 13, 2006
Maria Woehr |
Ready for Your Close-Up The degree to which an insurer uses customer analytics - and the effectiveness of those efforts - provides the foundation for understanding the customer and enhancing the customer experience throughout the enterprise.   |
Insurance & Technology
July 19, 2004
Julie Gallagher |
Return on Intelligence As a result of its application of SAS business intelligence and data mining tools, Chubb Group of Insurance Companies has been able to qualify sales leads, target agents, pinpoint prospects, improve hit ratios and decrease its cost of acquisition |
Insurance & Technology
June 10, 2009
Anthony O'Donnell |
The Key to Keeping Customers Is Getting to Know Them Carriers that get to know their customers well -- by effectively leveraging collected data and by simply listening to what they say -- have a huge advantage in a tough insurance market. |
Insurance & Technology
May 20, 2009
Katherine Burger |
News from 2009 ACORD LOMA Insurance System Forum: Agent Channel Still Dominates, But Online Gains Ground Accenture study of U.S. consumers hints at retention, loyalty challenges. |
Insurance & Technology
May 16, 2007
Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
PHONE+
November 24, 2009 |
Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas. |
Insurance & Technology
April 15, 2010
Lisa Valentine |
Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge. |
Insurance & Technology
July 19, 2004
Julie Gallagher |
Customer Consolidation As finicky financial services customers increasingly rely on the Internet as a research tool, it's more apparent than ever that the competition's Web site is only a click away. |
PHONE+
March 23, 2010 |
Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing. |
| PHONE+ |
PHONE+ Asks: How Will Carrier Consolidation Impact the Agent Channel? Several agents weigh in on this question. |
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
Insurance & Technology
March 7, 2006
Deena M. Amato-McCoy |
Storm Surge Refusing to be caught off guard again, insurance companies are reexamining their IT strategies and operations in anticipation of the fast-approaching 2006 hurricane season. |
Insurance & Technology
February 5, 2010
Anthony O'Donnell |
IVANS: P&C Insurers Prioritize Retention, Compliance and Operational Transformation in 2010 IT Spend Facing a negative outlook, insurance carriers are investing in IT to shore up their customer base, prepare for an evolving regulatory compliance regime, find customer retention, and find new sources of efficiency. |
Insurance & Technology
May 2, 2008
Nathan Conz |
Managed Competition in Massachusetts Leads to Technology Challenges April 1st marked the beginning of the Massachusetts' new and less-regulated automobile insurance system, known as managed competition. The switch will be a huge change - particularly from an operations and technology standpoint. |
Insurance & Technology
May 19, 2009
Kaytes & Josefowicz |
Technology and the Science of Customer Retention Data accessibility, analytics, rules-driven workflow, and process visibility can supply the capabilities insurers need to retain profitable customers. |
Insurance & Technology
February 1, 2006
Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. |
Insurance & Technology
November 26, 2003
Julie Gallagher |
Doing a Lot with Little Although it works with a modest IT budget, Cincinnati Equitable is able to cater to agents' needs. |
Insurance & Technology
September 16, 2005
Anthony O'Donnell |
The Elusive Prize: Effective Cross-Selling Only a minority of insurers succeed in crossing lines of business to increase customer wallet share effectively. |
Insurance & Technology
April 6, 2006
Katherine Burger |
Beyond the Crapshoot The product development process no longer is a dragged out, unscientific crapshoot. |
| PHONE+ |
The Cost of Termination for Convenience Clauses The pitfalls of non-disclosure agreements and how to avoid them. |
Insurance & Technology
December 15, 2009
Anthony O'Donnell et al. |
4 Technology Solutions That Sizzle While insurers often are cautious in their adoption of emerging technologies, carriers are investing in four solutions -- cloud computing, mobile, analytics and social networking -- that are just too transformative to ignore. |
Insurance & Technology
July 11, 2008
Katherine Burger |
Insurance Customers' Perceptions of Experience, Performance Really Matters -- for Better and for Worse Consumers consider insurance companies to be better than banks when it comes to the concept of customer advocacy. |
PHONE+
December 30, 2009
Sievers & Henderson |
Compensation: How Is an Agent Paid? For an agent, the conventional boss/employee relationship and the regular paycheck fall by the wayside to make room for more sophisticated, and sometimes complicated, monetary arrangements. |
PHONE+
May 1, 2009 |
Agent Roundtable 2009 Six agency owners to discuss the challenges and opportunities they are experiencing in selling carrier services and diversifying their offers. |
Insurance & Technology
May 22, 2009
Steve Discher |
Not All Customers Are Equal: The Case for Differentiated Service Insurers can maximize their customer service technology investments by identifying what is valuable to different tiers of customers and matching capabilities to customer profitability. |
Financial Planning
April 1, 2011
Ingrid Case |
Crisis Brewing Many long-term care policy owners received uninsulated surprises recently -- substantial rate increases from carriers including MetLife, John Hancock and TransAmerica. What alternatives can planners suggest to clients? |
Insurance & Technology
December 23, 2005
Anthony O'Donnell |
Tough Calls Insurance contact centers face a difficult challenge in serving multiple customers, including distributors and policyholders, with very different interests. To maximize satisfaction, carriers must design contact center functionality to fit unique customer needs. |
| PHONE+ |
Ethical Dilemma No. 5: Referral Quid Pro Quo Indirect sales agents and their carrier suppliers are featured discussing an ethical dilemma in the communications industry channel. |
Insurance & Technology
September 7, 2007
Susana Schwartz |
Main Driver Behind STP Initiatives Today Is Ease Of Doing Business Straight-through processing is more a business issue than a technology, and is fundamental to the ability to drive intelligence into the underwriting process and throughout the organization. |
Insurance & Technology
September 14, 2006
Maria Woehr |
One Charter to Rule Them All? Insurers, analysts and vendors are weighing the benefits and risks of the National Insurance Act of 2006 - a plan to adopt an optional federally chartered regulatory system - as well as the impact the federal regulation could have on IT systems. |
Insurance & Technology
January 11, 2008
Nathan Conz |
Mobile Sales Force Automation Growing In Demand High-speed wireless Internet access, recent improvements in devices such as tablet PCs and PDAs, and an insurance industry-wide shift in focus toward customer satisfaction have all but forced insurers to develop mobile claims capabilities. |
Insurance & Technology
February 6, 2008
Anthony O'Donnell |
Insurers Seek Competitive Edge Through Underwriting Analytics Underwriters have come to appreciate technology much the way agents have. |
Insurance & Technology
September 5, 2006
Anthony O'Donnell |
Customer-Centric Cash Flow Insurers have continued to lag behind other industries in one of the most important contact points with customers: the exchange of funds. |
Insurance & Technology
February 18, 2010
Nathan Conz |
Carriers Target Ease of Use, STP to Win Agents' Hearts and Minds Carriers increasingly are targeting ease of use to win agents' hearts and minds, while also bringing them closer to true straight-through processing. |
Insurance & Technology
June 14, 2005
Jamie Bisker |
Improving Customer Insight: A Road Not Often Traveled Better understanding of customers is a long-sought-after goal across the financial services sector of the global economy, and one that has increased steadily in value. |
PHONE+
July 28, 2009
Cara Sievers |
Surprise Surcharges When comparing rates during the quoting process or working with a customer to decipher line items on bills, agents often come up against hidden charges and are forced to provide an explanation for the fees. |
Insurance & Technology
July 11, 2008
Karen Pauli |
Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities. |
Financial Advisor
April 2008
Mary Rowland |
The Right Blend Financial planners should be very interested in what is going on in the life insurance industry, and how it might impact their own fiduciary responsibility if they are just handing off clients to a life insurance agent. |
Insurance & Technology
December 23, 2005
Maria Woehr |
Bracing for the Claims Storm Many insurance carriers have invested in new back-office and field technologies within the past year to enable more-efficient claims processing and provide better customer service. And, for many, it wasn't a moment too soon. |
Insurance & Technology
April 2, 2004
Anthony O'Donnell |
Waiting on the Customer Crafting a cost-effective customer-centric claims environment takes a calibrated combination of high-tech and high-touch solutions. |
PHONE+
December 22, 2009 |
How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry. |
The Motley Fool
August 7, 2006 |
Buying Insurance: Directly or Through Agents? Sometimes -- but not always -- you'll find the best prices by skipping the middleman. Here's some insurance-buying advice. |
Insurance & Technology
April 1, 2009
Anthony O'Donnell |
Despite Downturn, Insurers Remain Committed to Core Systems Evolution Despite the gloom that has consumed the financial services industry, most insurance companies remain bullish on technology investment and many are looking to build out policy admin capabilities to position themselves for growth |
Insurance & Technology
April 1, 2008
Anthony O'Donnell |
The Architecture of Adaptation: Enabling Flexibility With Business Architecture and BPM Business process management (BPM) enables insurers a rapid response to a changing marketplace by pulling processes and functionality out of legacy code and legacy thinking. |
PHONE+
February 17, 2010
Neil S. Ende |
The Danger of Termination Clauses in Agent Agreements Most carrier agency agreements have been unclear at best and one-sided and oppressive at worst. |
Insurance & Technology
June 1, 2006
Maria Woehr |
Implementing Advantage Penn National Insurance is overhauling systems and driving IT initiatives to achieve straight-through processing -- and boost competitiveness. |
PHONE+
January 26, 2010 |
Ethical Dilemmas in the Channel, Part 2 Should agents share commissions with customers? |
PHONE+
August 27, 2009
Cara Sievers |
Telarus Discusses Implications of GeoQuote Patent The patent covers technology that powers Telarus' public-facing lead-generation sites as well as its password-protected agent back-office sites. |
Job Journal
May 8, 2011 |
Insurance Agents Enjoy Secure, Solid Careers If you enjoy working with others and can empathize with their problems and concerns, you can build a fulfilling, lucrative career in the insurance industry. You'll be helping people protect their families, their homes and their personal belongings. |
