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Insurance & Technology
July 12, 2006
Maria Woehr |
Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge.   |
Insurance & Technology
March 9, 2007
Nathan Conz |
Travelers Deploys Mobile Catastrophe Units to Respond to Florida Tornadoes By deploying mobile claims vehicles to the recent tornado-damaged central Florida region, the P&C insurance provider was able to focus its response efforts and minimize claims adjustment lag time. |
Insurance & Technology
January 11, 2008
Nathan Conz |
Mobile Sales Force Automation Growing In Demand High-speed wireless Internet access, recent improvements in devices such as tablet PCs and PDAs, and an insurance industry-wide shift in focus toward customer satisfaction have all but forced insurers to develop mobile claims capabilities. |
Insurance & Technology
April 2, 2004
Anthony O'Donnell |
Waiting on the Customer Crafting a cost-effective customer-centric claims environment takes a calibrated combination of high-tech and high-touch solutions. |
eCFO
June 2001
Randy Myers |
Ecommerce, Unplugged Think mobile commerce is all about customers ordering products over cell phones and PDAs? Guess again. Some analysts believe the real benefit of m-commerce will come from the wireless workforce... |
Insurance & Technology
April 5, 2006
Maria Woehr |
Call Forward Promises of cost savings, enhanced customer service and improved business continuity are driving insurers to make the switch to VoIP. |
Insurance & Technology
June 1, 2007
Anthony O'Donnell |
Kansas Tornados Are Occasion to Hone CAT Management Skills The devastating tornado that struck Greensburg Kansas provided the opportunity for insurers such as State Farm and Travelers to exercise their catastrophe management competence on a small scale. |
Insurance & Technology
October 7, 2005
Anthony O'Donnell |
Mean Season In addition to driving a more expeditious claims process, technology has played an important role in minimizing the effect of an event like Katrina on the fortunes of insurance companies and the industry as a whole. |
Insurance & Technology
August 12, 2009
Nathan Conz |
Modernized or Legacy, Carriers Seek To Maximize Claims Systems' ROI Though insurance companies have achieved varying degrees of modernization among their claims platforms, many are examining ways to leverage their current systems with the goal of improving the customer experience. |
Insurance & Technology
February 1, 2006
Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. |
Insurance & Technology
July 1, 2007
Anthony O'Donnell |
The Hartford's ExpressWay Speeds Small Commercial Business The Hartford Financial Services Group has begun to rollout ExpressWay for Small Business, a tool that enables agents to place business owner's policy, auto and workers' comp business without rekeying information already entered. |
Insurance & Technology
November 26, 2003
Julie Gallagher |
Doing a Lot with Little Although it works with a modest IT budget, Cincinnati Equitable is able to cater to agents' needs. |
Insurance & Technology
August 12, 2005
Anthony O'Donnell |
Ohio Mutual Claims Gains The regional P&C carrier reports significant gains in the wake of its implementation of CSC's POINT IN Policy Administration and Advanced Claims solution components. |
Insurance & Technology
June 16, 2004
Anthony O'Donnell |
The Hartford Boosts E-Service The company is demonstrating how carriers can improve the claims experience for their policyholders and independent agent business partners with online initiatives. |
Insurance & Technology
December 13, 2006
Maria Woehr |
Ready for Your Close-Up The degree to which an insurer uses customer analytics - and the effectiveness of those efforts - provides the foundation for understanding the customer and enhancing the customer experience throughout the enterprise. |
PC World
September 2004
Laurianne McLaughlin |
Smart Talk Time for a new cell phone, service plan or both? Use this guide to pick the perfect ones for your needs and budget. |
PHONE+
May 1, 2009 |
Agent Roundtable 2009 Six agency owners to discuss the challenges and opportunities they are experiencing in selling carrier services and diversifying their offers. |
Insurance & Technology
March 16, 2004
Julie Gallagher |
Growing Up and Out After experiencing rapid growth, First American P&C is taking advantage of current conditions to prepare for the soft market. |
CIO
January 15, 2007
Galen Gruman |
Mobile Mastery Treos, BlackBerrys and smart phones don't have to wreak havoc on enterprise IT. Here's how to keep users happy, data secure and costs in check. |
Insurance & Technology
November 26, 2003
Julie Gallagher |
Keep Them Coming Back for More Now more than ever, carriers need to focus on keeping today's skeptical customer satisfied. |
PHONE+
August 27, 2009
Cara Sievers |
Telarus Discusses Implications of GeoQuote Patent The patent covers technology that powers Telarus' public-facing lead-generation sites as well as its password-protected agent back-office sites. |
Insurance & Technology
August 26, 2009
Nathan Conz |
Allstate Rolls Out Next Gen Self-Service Allstate Insurance Company has launched Next Gen Self-Service, a set of online tools that allow customers and agents to access information and perform claims tasks. |
PC Magazine
October 4, 2007
Sascha Segan |
RIM BlackBerry 8820 AT&T's new BlackBerry 8820 adds largely superfluous Wi-Fi to an excellent business handheld. |
Insurance & Technology
October 1, 2009
Nathan Conz |
American Family Insurance Unveils Mobile Apps American Family Insurance has launched a series of new mobile applications designed for the Apple iPhone and BlackBerry Storm. |
BusinessWeek
January 9, 2006
Stephen H. Wildstrom |
If BlackBerry Gets Smushed... There are some good alternatives to BlackBerry's e-mail service. |
PC World
July 25, 2007
Grace Aquino |
Before You Buy a Cell Phone Today's wireless phones? Cool. Shopping for them? Complicated. Here's what you need to know about carriers, plans, data networks, contracts, and more. |
InternetNews
November 22, 2005
David Needle |
New BlackBerry Sports Verizon Broadband The latest BlackBerry handset released this week is the company's first handset to use Verizon's BroadBand Access service, which is based on the carrier's Evolution-Data Optimized network. The 7130e can also be used as a high-speed modem. |
Insurance & Technology
February 9, 2004
Greg MacSweeney |
2004 Top Insurance Business/Technology Issues This special report takes a look at some of the top business issues that insurance carriers will face this year and how technology can help make their challenges easier. |
CIO
October 15, 2000
Tracy Mayor |
Restoration Hard (and soft)ware How two brand names from generations past, TWA and Allstate, are using IT initiatives to renovate their businesses... |
PHONE+
November 24, 2009 |
Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas. |
Insurance & Technology
January 14, 2008
Anthony O'Donnell |
Pacific Northwest Storm Challenges Insurers The geographical breadth of December 2007's Pacific Northwest storm challenged insurers' catastrophe management teams to anticipate claimants' needs. |
