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CRM
May 2, 2012 |
C3 Customer Contact Channels Partners with Social Dynamx for Social Media Customer Care Needs C3 becomes first with advanced capabilities to manage social media conversations.   |
CRM
June 1, 2007
Colin Beasty |
Required Reading: Moving Beyond the Buzz In Beyond Buzz, author Lois Kelly provides tools and guidance and offers hands-on advice on how to listen to customers, identify what's important to them, and craft a marketing message that will resonate as a result. |
Search Engine Watch
July 9, 2010
Rob Chant |
How to Make Social Media Work for Your SMB The key to social media marketing for small- and mid-sized businesses is to build relationships and become an appreciated part of your community. Some tips to get you started. |
Bank Systems & Technology
April 12, 2010
Penny Crosman |
SAS Launches Social Media Analytics Analysis of positive and negative Twitter, Facebook sentiment about a bank can be integrated with CRM and other internal software. |
Search Engine Watch
July 6, 2009
Ron Jones |
Blogs and Blogging 101, Part 2 One of the best ways to approach your blog posts is to put yourself in the shoes of your followers and identify a question they might have. Your assignment is to answer that question with a post. |
InternetNews
May 3, 2011 |
Salesforce Closes $326 Million Deal for Radian6 Salesforce.com completes its acquisition of social CRM vendor - what happens now? |
Entrepreneur
March 2008
James Park |
Say What? Keep tabs on the competition - and track your own reputation - with these resources. |
Search Engine Watch
October 6, 2005
Chris Sherman |
Finding Treasure in Boards and Forums Most people turn to the web as a primary information source these days, but there's a lot of great stuff in traditional forums and bulletin board systems - if you know where to look. |
Entrepreneur
August 2006
Catherine Seda |
Attention, Please! Having trouble attracting readers to your blog? With the right voice, your popularity in cyberspace will soar. |
T.H.E. Journal
February 2004
Ferdig & Trammell |
Content Delivery in the 'Blogosphere' While a few educators have already started using blogs in the classroom, more have focused on the potential of blogging in teaching and learning. |
Financial Planning
October 1, 2005
Pat Olsen |
The Financial Blogger Web logs can serve as a cutting-edge marketing tool and communications vehicle for financial advisers. But there are caveats to consider as well. |
Energize
September 2011
Susan J. Ellis |
Addressing Volunteerism Issues in the Blogosphere The following blogs are listed randomly with no particular hierarchy, but they are all written by authors who are willing -- in fact, determined -- to address philosophy, ethics, and the "big questions" facing the volunteer field. |
Entrepreneur
May 2008
John Jantsch |
The New Frontier These days, everyone's blogging. Is it time for your business to join the club? |
Fast Company
April 2004
Jena McGregor |
Professionals, Publishing for the Public If it's true that markets are conversations, business blogs might help corporate conversations scale globally. |
Bank Technology News
January 2011
John Adams |
Customer Service Makes Him Smile Two years ago, Business Week called Frank Eliason "the most famous customer service manager in the U.S., possibly the world." Eliason recently joined Citi, and in this short interview discusses the bank's 2.0 social media strategy. |
PC World
February 2006
Anne Kandra |
Hanging Up on Tech Support Fed up with phone help? Online tools for solving PC problems are getting better. |
Entrepreneur
October 2007
Gwen Moran |
Keep Them Posted To create an effective blog for your business, follow these tips. |
CRM
August 27, 2010
Teala Comer et al. |
6 Best Practices for Growing a Successful Online Community Advice for organizations looking to increase their online presence. |
Search Engine Watch
March 9, 2005
Chris Sherman |
A Cool Blog Discovery Tool There's a lot of great content out there on those millions of blogs, so finding the good ones related to your own interests can be a challenge to many blog search engines. But this set of tools takes a different approach to blog searches. |
Search Engine Watch
January 11, 2011
Kevin Gibbons |
10 Tips for Top Business Blogging Is your business blog ready to work in 2011? Read on for some top tips for blogging success. |
Search Engine Watch
February 11, 2010
Justilien Gaspard |
How to Build Links, Increase Traffic and Exposure Getting your company's content published on third-party Web sites helps generate links and increases traffic and exposure. Five tips for streamlining the process. |
CFO
October 1, 2004
John Edwards |
Blogging for Dollars Once the domain of the disgruntled and demented, Web logs are being embraced by business executives. Consider Microsoft's commercial web-log pilot service in Japan. |
InternetNews
February 11, 2005
Susan Kuchinskas |
Should Yahoo Buy Six Apart? When Six Apart bought blogging community LiveJournal in January, it acquired an extra 5.5 million users and serious gravitas. But can it make it as a standalone business? |
Search Engine Watch
August 29, 2008
Frank Watson |
Looking for Answers in a Search Marketing Forum? Be Specific! If you're a newbie looking for guidance in search marketing, there are plenty of places to find it, if you know how to best phrase your request for information. |
PC World
January 2006
Scott Spanbauer |
Free Expert Advice on the Web's Forums: Priceless Consult online communities to get assistance and opinions, fast. |
Search Engine Watch
November 13, 2008
Justilien Gaspard |
Use Online Public Relations for Link Marketing Make the most out of these rocky economic times by utilizing your staff during idle time for online public relations. It's a great way to build links and increase sales simultaneously. |
Search Engine Watch
August 31, 2005
Chris Sherman |
RSS Search Engines A look at the specialized search tools that help you locate content in blogs, feeds and other sources of information. |
PC Magazine
September 28, 2005
John C. Dvorak |
Dvorak's Blogging Primer Despite the growing popularity of blogs, lots of people still don't get what they're about. |
Entrepreneur
September 2005
Steve Cooper |
Gadget Gurus Let tech trendsetters spread the word about your product -- on blogs, discussion forums and other online venues. |
The Motley Fool
October 11, 2005
Alyce Lomax |
Blog News Is Good News at Yahoo! The Internet giant will allow users to search blogs through its news search page. When it comes to search, attracting -- and keeping -- Web surfers by giving them access to the information they're looking for is crucial for the company's continued success. |
Search Engine Watch
September 28, 2010
Jeremy Bencken |
5 Tips to Kick Start Your Link Building via Social Media Monitoring It's important to start your social media link building with a thorough review of existing social content. Here's how to find bloggers faster with highly-targeted, relevant searches. |
InternetNews
October 29, 2008
Kenneth Corbin |
Blogs Better at Pushing Product? New research finds that bloggers' links are gaining heft as trusted guides for finding useful content and product purchases. |
Entrepreneur
July 2008
Gail Dutton |
Go Blog-wild When your company goes global, its blog should, too. |
InternetNews
January 2, 2007
David Needle |
Google May Open Up Blog It was a big year for Google's own blog (even if you don't think it really is one). |
Financial Advisor
March 2006
David J. Drucker |
Blogging For Fun And Profit Do "blogs" have any place in your financial advisory practice? |
BusinessWeek
May 2, 2005
Baker & Green |
Blogs Will Change Your Business Customers and rivals are figuring blogs out and ignoring them may cost business. Here is a primer about blogs and how their growing power can benefit businesses. |
InternetNews
September 24, 2004
Chris Nerney |
Balancing in the Blogosphere As Microsoft recently discovered, companies must consider more than bandwidth costs when setting blogging policies for their employees. The company's effort to ease bandwidth burdens generated by RSS feeds was unsupported by employees and eventually reversed. |
Bank Technology News
March 2009
Chris Costanzo |
A Simple Concept, A Complex Solution Few banks have introduced blogs, but more may consider the format now that two of the nation's largest banks, Bank of America and Wells Fargo have taken the plunge. |
The Motley Fool
September 11, 2006
Stephen Ellis |
A New Threat for Monster.com? The online jobs giant faces a growing threat from niche technology and software job boards. |
Search Engine Watch
June 30, 2005
Chris Sherman |
What's Cooking in Search Engine Labs Want a peek behind the scenes at the research and development efforts going on at the major search engines? Here's where to find the freshest info. |
InternetNews
September 14, 2005
Sean Michael Kerner |
Google's All About The Bloggle Google launches Blog Search Beta, but keeps AdWords ads out of it for now. |
Entrepreneur
December 2008
John Jantsch |
Look Good Online The only way to control what people say about your company is to be part of the conversation. |
Search Engine Watch
February 27, 2004
Chris Sherman |
Search Engine Forums Spotlight Links to this week's topics from search engine forums across the web: Nice To See Google Back On Track! Will it last? - Anybody Experienced With URL Rewrite for IIS? - The -Noblog Option or Blog Tab: Can It Be Done? - SEMPO - Yahoo Recommends Keywords META and Image ALT Text - Yahoo Versus Google On Redirect Handling - Who Links to My Site? |
CRM
August 23, 2013
Connor Marsden |
The Role of Social CRM These channels present incredible opportunities for companies to add another dimension to understanding customers, key decision-makers, and trends that drive meaningful dialogue. |
CIO
August 13, 2008
Steff Gelston |
SOA Aids Vets Transition to Civilian Life; The Shortcomings of Corporate Blogs; Tough Times for PC Makers and More Trends about the latest technology news including the IT behind the upcoming Republican and Democrat National Conventions and new reports on how corporate blogs engage customers and how the economy is affecting PC manufacturers. |
CRM
December 2009
Lauren McKay |
Information Overload As consumers deal with an increasing amount of information - and as they embrace more mechanisms to engage with that information - there comes a need to search out what's important, or filter out some of the noise. Through this tidal wave of information, how can businesses manage to connect? |
Entrepreneur
January 2009
Francine Kizner |
10 Blogs to Write Today If blogging is part of your marketing plan, get started on these ideas. |
CIO
March 25, 2011 |
How to Encourage Staff Interaction Through Social Media Enterprise collaboration tools need to be more than document-sharing repositories. These CIOs have found ways to get their people engaged. |
InternetNews
February 27, 2007
Ed Sutherland |
Storm Trojan Takes Social Measures Storm Trojan uses Web mail, blogs and message boards as conduits for spreading malware code. |
Search Engine Watch
June 29, 2009
Ron Jones |
Blogs and Blogging 101, Part 1 Search engines will reward a site that has quality content with good rankings. For many sites, one of the easiest ways to add that quality content on a consistent basis is by starting a blog. |
