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Global Services
July 29, 2007
Deborah Kops |
Upward, Onward, Onsource! The magnifying glass is on the performance of the estimated +2,500 shared-services operations worldwide as they stabilize and reach performance maturity. What's next for these business support units as the pressures of competition and globalization demand more.   |
Global Services
June 27, 2007
Deborah Kops |
Building a House Without a Blueprint Rushing off to implement a range of outsourcing or offshoring initiatives without a view of the end game is like trying to build the proverbial dream house without taking the time to first put pencil to paper to develop a schematic. |
Global Services
August 19, 2008 |
The Battle of Averages Which way do you go when benchmarking your providers pricing? Here is a point and a counterpoint on whether the average quartile is the right benchmark. |
Wall Street & Technology
August 22, 2006 |
Ask The Experts: Ira Lehrman, CTO at Merrill Lynch, on Outsourcing While no one should underestimate the time and the additional costs involved in management and maintaining communications, offshoring does work. Financial firms that have a thorough and well-thought-out strategy will succeed. |
CIO
August 1, 2002
Lorraine Cosgrove Ware |
Upward and Onward with Outsourcing Companies are expanding the range of IT services they outsource. Internal staff shortages and cost constraints are primary drivers of outsourcing decisions, but CIOs are finding that they can also improve quality and delivery time of IT projects with the right outsource provider. |
Global Services
July 1, 2008
Imrana Khan |
The Case for Transformation Beyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing. |
Global Services
August 29, 2007
Deborah Kops |
It's Greek to Me One company's multitower contract is another's bundled deal. Are process and functional outsourcing synonymous? Whats the difference between shared services and captives? Why can't the industry use the same terminology? |
Global Services
November 4, 2008
Eugene Kublanov |
Rethinking Globalization: Future Proofing Global Services Are those in the outsourcing and offshoring industry insulated from adverse changes in the future? Yes, but it's time to re-think your globalization, offshoring and outsourcing strategy and ensure that it is adequately future-proofed |
HRO Today
September 2008
Paul Davies |
HRO's Necessary Overhead Investing in more administrative resources seems counter-intuitive to the idea of outsourcing, but facts are that HR is not well-prepared to handle some aspects of the deal. |
CRM
January 1, 2007
Pawan Verma |
Offshore Call Center Activities By understanding the external and internal risks and by putting in place plans to manage or avoid these risks, companies can successfully offshore call center activities and meet corporate objectives. |
Global Services
July 11, 2008
Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM |
Global Services
July 30, 2007 |
Outsourcing in a Vacuum The 1990s created a legacy of billions of dollars worth of outsourcing contracts that are now approaching renewal. How can organizations take re-sourcing or in-sourcing decisions when a large part of knowledge resides with the existing provider? |
Global Services
December 4, 2008
Andrew Efstathiou |
Revisiting Bank Sourcing in Troubled Times Can banks aggressively reduce cost with limited investment funds, managerial time, and limited growth prospects? |
IndustryWeek
October 19, 2011 |
What's the Role of Technology in Continuous Improvement? If you think expensive technology changes are the gatekeepers for continuous improvement, think again. |
HRO Today
June 2008
Jeff Krynski |
Department Governance: Striving Toward a More Perfect HRO Union When an outsourcing relationship sours, remediation can make things right. |
FAO Today
Nov/Dec 2007
Bob Cecil |
Deals for the Next Decade of Finance and Accounting Outsourcing Increased buyer savvy paves the way for notable shifts in deal structure. |
Global Services
December 7, 2008
Chris Osentowski |
Global Sourcing Strategies Customers are conferring with their global sourcing providers to revisit their outsourcing strategies, procurement processes, transition and delivery commitments for what is expected to be a soft year. |
ONLINE
Jul/Aug 2008
Ginsburg & Noorlander |
Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers. |
Global Services
October 31, 2008
Mike Beals |
Governance Tools Can be a Game Changer A successful outsourcing initiative requires the implementation of a disciplined outsourcing lifecycle methodology. To make this methodology work, both the customer and the service provider must together design an approach to govern the relationship using the right governance tools and guidelines |
CIO
October 29, 2008
Chris Potts |
How IT Leaders Can Help Their Companies Spend Money More Wisely CIOs are well-positioned to help companies take better advantage of all investments, not just IT. |
Global Services
November 4, 2008
Jolie Newman |
The Innovation Imperative Understand the essential nature of innovation in outsourcing engagements. |
FAO Today
Nov/Dec 2007
Fersht & Sappenfield |
Preparing the New Organization for Life After Outsourcing The cost and performance benefits of outsourcing are now generally recognized, but the range of benefits varies widely. And, much of this variability can be attributed to the company's ability to effectively transition to the new organization. |
Global Services
October 29, 2007
Deborah Kops |
If the Shoe Fits, Wear it Is there a predictive fit between such characteristics as culture, measurement systems, ways of working, procurement strategy and the type of global services solutions specific companies should implement? |
FAO Today
Mar/Apr 2008
Russ Banham |
Scaling New Heights Accenture's contract with BT Group lets finance and accounting outsourcing take a real seat at the strategy table -- perhaps for the first time. |
Global Services
November 7, 2008
Smith & Pai |
Defining Strategies for Offshore Hybrid Captives What's the ideal approach for optimizing offshoring strategy? One that improves efficiency ratio and uses fixed overheads better or one that facilitates partnerships with fewer risks? Here's insight into creating a successful collaborative model. |
Bank Technology News
June 2007
Geeta Sankappanavar |
Financial Services Outsourcing: Not If, But When BPO companies now offer a way to achieve the cost and quality advantages of strategic global outsourcing without the risks of losing control of the operation and without the investment costs of setting up their own offshore centers. |
Global Services
November 29, 2007 |
The Future of Deal Structures Business the world over is getting savvier -- and that also goes for outsourcing, as market trends today portend some notable shifts in IT and Business Process Outsourcing deal structures for 2010. |
Global Services
November 29, 2007 |
The Future of Buy-side Sourcing Careers The real change between now and 2010 for outsourcing professionals is likely to be less in terms of what they do, and more in terms of the recognition of their role and its importance. |
Wall Street & Technology
December 28, 2009
Michael Lobosco |
Evaluating Outsourcing Options The technology and capabilities of outsourced portfolio management systems offer functionality that is comparable to their installed counterparts. But not all outsourced solutions are created equal. |
Global Services
March 6, 2008 |
Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers |
IndustryWeek
July 1, 2006
Patricia Panchak |
Editor's Page -- Next-Generation Outsourcing A new realism about manufacturing outsourcing takes hold. |
CIO
June 13, 2011
Stephanie Overby |
No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management. |
IndustryWeek
April 21, 2010
Jill Jusko |
How to Select a Strategic Outsourcing Partner Imperative to the success of any outsourcing arrangement is selecting the right partner with which to do business. |
FAO Today
Nov/Dec 2007
Peggy Cope |
Globalization and the Future At the ONE Conference in Atlanta, experts tackled the cutting-edge questions of finance and procurement globalization. Here are some highlights from the presentations and panels. |
Global Services
August 26, 2008
Lisa Ross |
Choosing the Best Outsourcing Approach One of the latest trends in finance outsourcing is that CFOs are seeking an integrated service delivery approach to outsourcing, instead of a piecemeal approach, to gain greater efficiency, effectiveness, and control and compliance of their finance and accounting (F&A) business process |
Global Services
October 7, 2008
Namita Goel |
Managing Disputes Who suffers the most in case of a dispute -- customer or service provider? Whose fault is it anyway? Who's holding the ball at the time of deal termination or disagreements? Is it possible to carry on an outsourcing relationship after a nasty scrap? Here's a reality check |
Bank Systems & Technology
June 26, 2006
Peggy Bresnick Kendler |
Outsourcing Questions and answers about bank outsourcing. |
CIO
June 29, 2012
Stephanie Overby |
10 Signs Your IT Outsourcing Provider Wants to Dump You IT service providers and their customers have gotten better at building arrangements likely to work for both parties over the long haul, but sometimes relationships fall apart. |
IndustryWeek
July 22, 2009
Ralph Keller |
Continuous Improvement -- Are You Focusing on the Trivial? You could be if your cost-saving efforts are centered on the activities within your facility's four walls. |
Global Services
August 14, 2008
Mehra & Singh |
A Comprehensive Talent Strategy for Services Outsourcing Outsourced service operations in India, China, and other developing countries face a war for talent that will ultimately determine their competitiveness. Win this war by pursuing a comprehensive talent-management strategy. |
CIO
August 5, 2014
Stephanie Overby |
IT Outsourcing Customers Mad as Hell, Ready to Walk IT outsourcing customers are demanding more from their providers and consider showing the door to those who can't move up the value chain of IT services, according to a recent survey. |
CIO
June 1, 2004
Susan H. Cramm |
Desperation Outsourcing We've all seen desperation outsourcing rationalized under the guise of strategy. But these "strategic initiatives" really are ham-handed attempts at rectifying larger ills |
Bank Systems & Technology
January 6, 2009
Terry Moore |
Strategic IT Cost Reduction Can Preserve Core Strengths The pressures on bank IT budgets will continue into 2009 as institutions look to execute broad cost-reduction programs to preserve capital and improve profitability. |
Global Services
December 7, 2008
Neeraja Kandala |
Global Legal-Services Market: Crisis Creates New opportunities Offshore legal services industry has been reporting over 40 percent growth annually and we can expect an even higher than average growth over the next two years. |
CIO
January 30, 2013 |
IT Offshoring Still Works, If You're Careful Three CIOs say that the benefits of offshore outsourcing still resonate -- if you learn from previous missteps and manage the risks |
Global Services
May 12, 2008
Imrana Khan |
The Sourcing Advisor Caveat Third-party advisors assistance may be one of the good reasons behind the overall satisfaction with the sourcing engagements you are involved in, but in many instances external advisors can hit hard on your pockets. |
Global Services
December 2, 2008
Paul Roehrig |
New Market Shifts Will Drive: Next Generation IT-Services Outsourcing Today's turbulent business environment can all but paralyze enterprise planning. IT faces this impact as much as any other business function, but the reality is that commerce must continue |
Global Services
January 1, 2008
Verma & Vashistha |
The Future of M&As The next few years will witness an increase in the volume and aggregate value of M&As in the global IT and BPO service provider landscape. These deals will reflect providers' strategies to broad-base their presence across Europe and the Asia-Pacific regions. |
Wall Street & Technology
October 20, 2006
Ira Lehrman |
Ask The Experts Question: What are the risks and challenges of building and maintaining a captive application-development facility in the contemporary outsourcing environment? |
Global Services
August 1, 2008
Imrana Khan |
Truly Global A reality check on the multicountry global delivery model in outsourcing |
