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CFO February 1, 2003 Alix Nyberg	Will Outsourcing Still Fly? EDS's financial troubles have raised questions about outsourcing deals, but the answers are mostly upbeat.
D-Lib Jan/Feb 2016 Becker et al.	The Benchmarking Forum at IPRES 2015 The International Conference on Digital Preservation, brought practitioners to discuss opportunities and challenges in adopting software benchmarking as a systematic tool for evaluating digital preservation tools.
Global Services August 14, 2008 Phil Fersht	Dodging the Outsourcing Landmines With growing reliance on their providers to deliver, greater scrutiny by boards and their auditors, and such, driving change deep into firms, execs governing outsourcing relationships have become a lightning rod for criticism.
Global Services January 1, 2008 Deborah Kops	Higher Standards Companies often expect that moving to an outsourcing or offshoring model results in the services equivalent of scaling tall buildings in a single leap. Are these expectations reasonable?
HBS Working Knowledge January 9, 2006 Robert S. Kaplan	When Benchmarks Don't Work Companies should save the benchmarking surveys for commoditized processes or services.
HBS Working Knowledge October 27, 2003 David Stauffer	Best Practices for Benchmarking Benchmarking isn't just about data -- culture and circumstances must be taken into account when you view the results. Here are the best practices of leading practitioners and advisers.
On Wall Street July 1, 2013 Bill Willis	Benchmarking Differs by Firm, Leaving Advisors with No Industry Comparisons Firm-wide performance benchmarking is a powerful tool, but fails to give advisors the data they want most.
Global Services December 2, 2008 Phil Fersht	How to Structure and Execute Your Outsourcing Strategy Entering into an outsourcing engagement is not a decision that should be hurried. Here's how to take an organized approach to designing your global outsourcing strategy.
Investment Advisor February 2008 Mark Tibergien	More Than Keeping Score An accepted principle in portfolio management is rebalancing. The same principle applies to managing your business. Each facet of your enterprise -- sales, service, human capital, technology, operations -- requires an investment of time, money, management, and energy.
FAO Today Nov/Dec 2007 Bob Cecil	Deals for the Next Decade of Finance and Accounting Outsourcing Increased buyer savvy paves the way for notable shifts in deal structure.
Global Services September 12, 2008 Philip Fersht	The Parameters of Evaluating Sourcing Advisory Firms Third-party advisers assistance might be one of the reasons behind the increased level of satisfaction between you and your outsourcing partners. Here's what you should look for before engaging in a pact with these intermediaries.
Global Services October 31, 2008 Mike Beals	Governance Tools Can be a Game Changer A successful outsourcing initiative requires the implementation of a disciplined outsourcing lifecycle methodology. To make this methodology work, both the customer and the service provider must together design an approach to govern the relationship using the right governance tools and guidelines
FAO Today Mar/Apr 2008 David I. Sheinfeld	The Commoditization Of F&A Outsourcing With finance and accounting outsourcing providers cropping up on every street corner, the pressure is on for companies to distinguish themselves and their offerings to stay competitive.
CIO February 1, 2004 David Clarke	The Dangers of Outsourcing (and What to Do About Them) You may have just inked a fabulous outsourcing deal. But as the CTO of the Red Cross has learned, you have to be prepared for the end game.
HBS Working Knowledge July 11, 2005 Thomas H. Davenport	The Benefits of Business Process Standards A broad set of process standards will soon make it easy to determine whether a business capability can be improved by outsourcing it. The low costs and low risk of outsourcing will accelerate the flow of jobs offshore, force companies to look differently at their strategies, and change the basis of competition.
Bank Systems & Technology February 24, 2010 Steve Martin	Is Banking Ripe for Outsourcing? Several trends in the outsourcing provider space are altering the outsourcing value proposition for banks.
IndustryWeek September 16, 2009 Steve Minter	How Good is Your Benchmarking? Benchmarking is one of the first steps on the road to continuous improvement, but many companies stumble at the start. Here's why.
Global Services March 6, 2008	Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers
Global Services November 29, 2007	The Future of Deal Structures Business the world over is getting savvier -- and that also goes for outsourcing, as market trends today portend some notable shifts in IT and Business Process Outsourcing deal structures for 2010.
Global Services August 29, 2007 Deborah Kops	It's Greek to Me One company's multitower contract is another's bundled deal. Are process and functional outsourcing synonymous? Whats the difference between shared services and captives? Why can't the industry use the same terminology?
FAO Today Nov/Dec 2007 Fersht & Sappenfield	Preparing the New Organization for Life After Outsourcing The cost and performance benefits of outsourcing are now generally recognized, but the range of benefits varies widely. And, much of this variability can be attributed to the company's ability to effectively transition to the new organization.
Global Services July 29, 2007 Deborah Kops	Upward, Onward, Onsource! The magnifying glass is on the performance of the estimated +2,500 shared-services operations worldwide as they stabilize and reach performance maturity. What's next for these business support units as the pressures of competition and globalization demand more.
FAO Today Mar/Apr 2008 Phil Fersht	Judgment Calls The worst mistakes companies make when they evaluate outsourcing -- and how to avoid them.
CIO August 1, 2002 Lorraine Cosgrove Ware	Upward and Onward with Outsourcing Companies are expanding the range of IT services they outsource. Internal staff shortages and cost constraints are primary drivers of outsourcing decisions, but CIOs are finding that they can also improve quality and delivery time of IT projects with the right outsource provider.
Bank Technology News June 2007 Geeta Sankappanavar	Financial Services Outsourcing: Not If, But When BPO companies now offer a way to achieve the cost and quality advantages of strategic global outsourcing without the risks of losing control of the operation and without the investment costs of setting up their own offshore centers.
Global Services September 3, 2008 Bryan Baker	Outsourcing Strategy Set? Don't Forget Customer Communications Beyond the basic business process and IT offshoring practices, the next wave of outsourcing revolves around newer functions such as customer communications.
Wall Street & Technology December 28, 2009 Michael Lobosco	Evaluating Outsourcing Options The technology and capabilities of outsourced portfolio management systems offer functionality that is comparable to their installed counterparts. But not all outsourced solutions are created equal.
FAO Today Mar/Apr 2008 Lisa Ross	Department Procurement: Try Adding Procurement By outsourcing finance & accounting and procurement together, you can fan the flames of powerful synergies that will go straight to the bottom line -- while helping to improve operations.
Investment Advisor January 2007 Mark Tibergien	Analyze This Benchmark your financial advisory firm against itself, as well as the competition.
CFO December 1, 2004 Don Durfee	Buyer Beware More companies than ever have experience with outsourcing. So why are deals still failing?
Global Services January 1, 2008 Blackman & Schweyer	Buy-side Sourcing Careers The sourcing industry is being seen as a lucrative career path by many professionals. While the basis for a successful sourcing career is already established, firms now need to develop structures and development practices to foster the characteristics that define it.
CIO March 1, 2003 Stephanie Overby	Bringing IT Back Home Faced with a tight economy, CIOs are scrutinizing everything -- including outsourcing. A number of them have taken back the keys to their shops, saving lots of cash. Here's how you can do it too.
Global Services July 11, 2008 Lisa Ross	Trends in Pricing of FAO Contracts Finance and accounting outsourcing contract pricing is less standard and more case-by-case. Thus pricing is the most debatable part of such contract discussions.
Wall Street & Technology January 23, 2007	A Fresh Look at Outsourcing Contracts With the pioneers of IT and business process outsourcing operating under contracts that were enacted five to 10 years ago, the time has come for outsourcing agreements to be refreshed.
Global Services November 29, 2007	The Future of Deal Structures The global commercial outsourcing industry will produce $74 billion in revenue for the participating providers in 2007. The industry is growing at a rate of 4% to 5% per annum, and there are almost 2,000 active outsourcing agreements in place today.
CFO March 1, 2011 Janet Kersnar	Outsourcing Matures, Slowly To make outsourcing deals succeed, CFOs still need to ask plenty of questions -- and demand more flexibility in contracts.
Global Services September 25, 2008	Sales Strategies to Succeed in a Tough Economy The basics of selling and account management do not change in a tough economy. Regardless of the level of business economic conditions, the selling teams in service provider companies only need to make some tactical adjustments to reach their revenue goals.
Global Services October 27, 2008 Imrana Khan	The Uncertain Global Economy A recent survey conducted by AMR Research with support from Global Services reveals that outsourcing sector will see minimal impact of the financial turmoil.
Wall Street & Technology January 22, 2008 Ivy Schmerken	All Trading Desks Are Not Equal With all of the resources spent on giving traders an extra edge, asset managers are benchmarking their trading capabilities abilities to learn how they stack up against their peers.
CRM June 2006 Coreen Bailor	7 Strategies for Partnering With Outsourcers Overlooking these simple outsource partnership practices may scrap any hope of delivering a seamless customer service experience.
CIO May 10, 2012 Stephanie Overby	5 Outsourcing Trends to Watch Deals are getting smaller, with new pricing models, while security and cloud computing become hot topics.
CIO June 13, 2011 Stephanie Overby	No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management.
Global Services January 28, 2008	The Future of Risk Over a decade where IT systems became critical to every aspect of business, identifying and managing IT risks - once a minor component of operational risk - has emerged as a significant challenge.
InternetNews January 9, 2008 Larry Barrett	Outsourcing Market Will Remain Robust in 2008 Gartner predicts an 8.1 percent increase in outsourcing spending this year.
CIO August 5, 2014 Stephanie Overby	IT Outsourcing Customers Mad as Hell, Ready to Walk IT outsourcing customers are demanding more from their providers and consider showing the door to those who can't move up the value chain of IT services, according to a recent survey.
Financial Planning January 1, 2011 Bogan & Doss	Get in Shape Managing your business, just as with your waistline, is easier when you have clear goals, committed behavior and the ability to monitor your progress against your goals.
CFO March 1, 2009 Sarah Johnson	No Way Out? The Satyam scandal has prompted companies to be more careful about outsourcing arrangements.
Bank Technology News December 2004 Jeremy Quittner	A Reversal of Fortune? What may look like a reversal of fortune for providers of outsourcing services in financial services, appears to be something of an anomaly.
Investment Advisor July 2009 Mark Tibergien	Formulas for Success: Physician, Heal Thy Business Owners of advisory firms have a little breathing room to make clear-headed decisions. But not a lot of time.
CRM January 1, 2007 Pawan Verma	Offshore Call Center Activities By understanding the external and internal risks and by putting in place plans to manage or avoid these risks, companies can successfully offshore call center activities and meet corporate objectives.