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Global Services July 29, 2007 Deborah Kops	Upward, Onward, Onsource! The magnifying glass is on the performance of the estimated +2,500 shared-services operations worldwide as they stabilize and reach performance maturity. What's next for these business support units as the pressures of competition and globalization demand more.
Global Services January 1, 2008 Deborah Kops	Higher Standards Companies often expect that moving to an outsourcing or offshoring model results in the services equivalent of scaling tall buildings in a single leap. Are these expectations reasonable?
HRO Today April 2008 Barron & Ranjan	Embracing the World's Offerings Global sourcing is increasingly a valuable tool for achieving business process outsourcing cost savings, and HR outsourcing buyers, long holdouts against offshoring, will finally start to give in to its alluring value.
National Real Estate Investor July 1, 2005 John C. Maher	It's a Brand New Ballgame for Outsourcing Real Estate Outsourcing is certainly not a new concept to real estate. What is new is the extent to which outsourcing is being used by Global 1000 companies to improve the performance of key internal business functions such as finance and accounting, supply-chain management, human resources and real estate.
IndustryWeek July 1, 2006 Patricia Panchak	Editor's Page -- Next-Generation Outsourcing A new realism about manufacturing outsourcing takes hold.
Global Services March 6, 2008	Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers
Global Services December 7, 2008 Chris Osentowski	Global Sourcing Strategies Customers are conferring with their global sourcing providers to revisit their outsourcing strategies, procurement processes, transition and delivery commitments for what is expected to be a soft year.
Global Services August 29, 2007 Deborah Kops	It's Greek to Me One company's multitower contract is another's bundled deal. Are process and functional outsourcing synonymous? Whats the difference between shared services and captives? Why can't the industry use the same terminology?
Global Services July 1, 2008 Imrana Khan	The Case for Transformation Beyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing.
IndustryWeek January 20, 2010 David Blanchard	Transformation is Out; Optimization is In A look at what to expect from the global supply chain in 2010.
HRO Today Jan/Feb 2008 Bruce Walton	Getting Ready for Learning BPO Corporate interest is weaker for learning business process outsourcing than for other outsourced HR functions such as recruitment processing, payroll, and benefit administration, but that is quickly changing.
CIO June 1, 2004 Susan H. Cramm	Desperation Outsourcing We've all seen desperation outsourcing rationalized under the guise of strategy. But these "strategic initiatives" really are ham-handed attempts at rectifying larger ills
Global Services December 7, 2008 Neeraja Kandala	Global Legal-Services Market: Crisis Creates New opportunities Offshore legal services industry has been reporting over 40 percent growth annually and we can expect an even higher than average growth over the next two years.
Global Services November 29, 2007	The Future of Buy-side Sourcing Careers The real change between now and 2010 for outsourcing professionals is likely to be less in terms of what they do, and more in terms of the recognition of their role and its importance.
Global Services December 2, 2008 Paul Roehrig	New Market Shifts Will Drive: Next Generation IT-Services Outsourcing Today's turbulent business environment can all but paralyze enterprise planning. IT faces this impact as much as any other business function, but the reality is that commerce must continue
Global Services July 11, 2008 Mukherji & Singh	The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM
Global Services January 1, 2008 Blackman & Schweyer	Buy-side Sourcing Careers The sourcing industry is being seen as a lucrative career path by many professionals. While the basis for a successful sourcing career is already established, firms now need to develop structures and development practices to foster the characteristics that define it.
Pharmaceutical Executive July 1, 2005	Shedding Wings In his latest book, The Only Sustainable Edge: Why Business Strategy Depends on Productive Friction and Dynamic Specialization, John Hagel and co-author John Seely Brown take on the issue of outsourcing. Here's an interview with Hagel.
Pharmaceutical Executive October 1, 2010	Knowledge-Based Outsourcing: Driving Deeper Insights Outsourcing is fairly commonplace in the world of pharma. Tracking, monitoring, and trend evaluation is not enough. Companies must now do more than assess what happened and why.
Global Services April 9, 2008 Namita Goel	Slow but Sure Beset with a host of issues, architecture services outsourcing has been a slow starter. But there is increasing evidence that measured steps toward offshoring is an unmistakable trend
Global Services November 4, 2008 Eugene Kublanov	Rethinking Globalization: Future Proofing Global Services Are those in the outsourcing and offshoring industry insulated from adverse changes in the future? Yes, but it's time to re-think your globalization, offshoring and outsourcing strategy and ensure that it is adequately future-proofed
Global Services November 29, 2007	The Future of Deal Structures Business the world over is getting savvier -- and that also goes for outsourcing, as market trends today portend some notable shifts in IT and Business Process Outsourcing deal structures for 2010.
Global Services December 4, 2008 Andrew Efstathiou	Revisiting Bank Sourcing in Troubled Times Can banks aggressively reduce cost with limited investment funds, managerial time, and limited growth prospects?
Bank Technology News September 2009 Mike Scheuerman	Outsource the Small Stuff Small financial institutions typically struggle with their IT infrastructure. Often, the answer is outsourcing.
Insurance & Technology May 4, 2009 Anthony O'Donnell	Economy Drives Exploration of New Outsourcing Opportunities Insurers are slightly more cautious about the financial, political and security risks of offshoring, but they are keen to find new BPO opportunities.
Bank Systems & Technology February 24, 2010 Steve Martin	Is Banking Ripe for Outsourcing? Several trends in the outsourcing provider space are altering the outsourcing value proposition for banks.
Bio-IT World April 16, 2004 Kirk Gallion	Make Me A Match In the competitive life sciences industry, custom software development requires a flexible outsourcing strategy that balances inside and outside skills, and shortens time to delivery.
CRM September 23, 2011 Jason Breed	Preparing the Enterprise for Social Media Ten steps from the front lines. Executives are reeling with the fact that social media is beginning to affect their businesses.
Wall Street & Technology December 28, 2009 Michael Lobosco	Evaluating Outsourcing Options The technology and capabilities of outsourced portfolio management systems offer functionality that is comparable to their installed counterparts. But not all outsourced solutions are created equal.
Global Services October 29, 2007 Deborah Kops	If the Shoe Fits, Wear it Is there a predictive fit between such characteristics as culture, measurement systems, ways of working, procurement strategy and the type of global services solutions specific companies should implement?
CIO August 5, 2014 Stephanie Overby	IT Outsourcing Customers Mad as Hell, Ready to Walk IT outsourcing customers are demanding more from their providers and consider showing the door to those who can't move up the value chain of IT services, according to a recent survey.
Bank Systems & Technology December 15, 2005 Peggy Bresnick Kendler	Perspectives: Outsourcing Various bank executives weigh in on outsourcing issues, such as strategy, data security risks, specialized services, and emerging markets and how nearshoring fits into the outsourcing picture.
ONLINE Jul/Aug 2008 Ginsburg & Noorlander	Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers.
Global Services January 28, 2008 Deborah Kops	By the Clock When is the right time for sourcing of services? Is there a clock to help us find direction?
FAO Today Nov/Dec 2007 Fersht & Sappenfield	Preparing the New Organization for Life After Outsourcing The cost and performance benefits of outsourcing are now generally recognized, but the range of benefits varies widely. And, much of this variability can be attributed to the company's ability to effectively transition to the new organization.
Food Engineering April 1, 2008	Outsourcing requires homework There's no doubt that outsourcing can save money and take the pressure off several business tasks -- if executed properly. But many companies don't do homework first, according to this Deloitte Consulting 2008 report.
Global Services October 31, 2008 Mike Beals	Governance Tools Can be a Game Changer A successful outsourcing initiative requires the implementation of a disciplined outsourcing lifecycle methodology. To make this methodology work, both the customer and the service provider must together design an approach to govern the relationship using the right governance tools and guidelines
Bank Technology News May 2004 Holly Sraeel	Risky, Rewarding And Very Politically Charged For most Americans, the issue during this presidential run is the economy, and--like it or not--offshoring, though not new among financial firms, figures into this in the minds of many voters.
IndustryWeek October 1, 2007 Traci Purdum	Top 10 Cost-Reduction Strategies During a Divestiture Best practices tips of the top 10 things to keep in mind during a cost-reduction effort.
Global Services June 4, 2008 Namita Goel	Into its Own: Sourcing as a Profession If the demand for sourcing professionals outstrips supply, where will the talent come from?
Global Services September 3, 2008 Bryan Baker	Outsourcing Strategy Set? Don't Forget Customer Communications Beyond the basic business process and IT offshoring practices, the next wave of outsourcing revolves around newer functions such as customer communications.
Bank Systems & Technology January 7, 2009 Prasanna Satpathy	2009 Bank Tech Forecast: Bankers Should Depend on Uncertainty Banks can and should use technology to adapt and respond to the global sentiment of uncertainty.
Global Services August 14, 2008 Phil Fersht	Dodging the Outsourcing Landmines With growing reliance on their providers to deliver, greater scrutiny by boards and their auditors, and such, driving change deep into firms, execs governing outsourcing relationships have become a lightning rod for criticism.
Search Engine Watch May 11, 2011 Jacob Morgan	The Adaptive Social Business Framework Linear approaches to enterprise collaboration and/or social CRM aren't pragmatic or realistic. Organizations looking to implement either customer-facing or employee-facing social initiatives need an adaptive social business framework.
CRM May 2013 Patrick Gibbons	The Road to Customer-Focused Results Implement an initiative that pays off.
FAO Today Nov/Dec 2007 Bob Cecil	Deals for the Next Decade of Finance and Accounting Outsourcing Increased buyer savvy paves the way for notable shifts in deal structure.
Global Services November 4, 2008 Jolie Newman	The Innovation Imperative Understand the essential nature of innovation in outsourcing engagements.
Insurance & Technology June 16, 2004 Peggy Bresnick Kendler	Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations.
Bank Technology News February 2002 Joseph McKendrick	Leave Computing to Us Outsourcing hits its stride in banking...
CRM January 1, 2007 Pawan Verma	Offshore Call Center Activities By understanding the external and internal risks and by putting in place plans to manage or avoid these risks, companies can successfully offshore call center activities and meet corporate objectives.