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IEEE Spectrum
September 2008
Robert N. Charette |
Sit Back, Relax, and Enjoy the Entertainment Modern in-flight entertainment systems are more than just eye candy   |
PC Magazine
November 28, 2007
Sascha Segan |
A PC at Every Airline Seat The Talk option on Virgin America's Red entertainment systems enables not only a whole-plane chat room, but also "social TV" that lets you kibitz in a chat feed on top of live TV programs. |
IEEE Spectrum
September 2008
Robert N. Charette |
The Psychology of Comfortable Air Travel How to create an award-winning in-flight experience |
Fast Company
April 2000
Amy Wilson |
Will These New Airlines Take Off? A roundup of four potential highfliers. |
The Motley Fool
August 9, 2007
Dan Caplinger |
Will Virgin Save You Money? Virgin America, the newest part of the British Virgin Group, started flying yesterday, offering discounted promotional fares to raise business. For existing carriers, this is bad news. For transcontinental passengers, it could be good. |
Fast Company
October 2005
Lucas Conley |
Profitable Player Runner-up: Virgin Atlantic This airline isn't afraid to spend big on customer amenities, and the business is flying high. |
CRM
August 2010
Lior Arussy |
When Customer Experience Matters Most An eruption of volcanic ash leads to an eruption of service mistakes. |
Entrepreneur
December 2003
Christopher McGinnis |
Spacing Out How to avoid the big squeeze on your next business flight -- avoid those dud seats. |
Entrepreneur
October 2004
Chris McGinnis |
On the Fly By planning ahead and choosing the right day of the week to travel, you'll cut your travel expenses and trip stresses. |
Fast Company
September 2006
Susan Stellin |
A First-Class Production Business class is the new first, as startup airlines and old stalwarts try to woo you with fresh seats and services. |
| Knowledge@Wharton |
Flight Delayed Again? The Hub's the Rub New research shows that most of the delays due to air-traffic congestion are evidence of trade-offs made by an air travel system in which passengers get something in return for congestion -- more frequent service to a greater number of destinations... |
The Motley Fool
June 7, 2010 |
United Airlines Switches to Microsoft Zune Channels United Airlines has just started to replace Sirius XM Radio with Microsoft's Zune channels. |
Entrepreneur
December 2004
Chris McGinnis |
Keep In Touch Flying on a plane used to be one of the few places where you could disconnect from the world. But with technology pushing its way onboard, staying in touch with terrestrial matters while flying at 35,000 feet will soon be routine. |
BusinessWeek
March 7, 2005
Chester Dawson |
Plain Truth About Plane Seats Web sites such as SeatGuru.com can show fine details of the seating plans for your aircraft. |
The Motley Fool
July 30, 2007
Dan Caplinger |
Air Travel Survival Guide Nothing's worse than needing a vacation from your vacation after dealing with travel difficulties. With the right combination of luck and skill, however, you can navigate yourself into a winning trip no matter what happens. |
CRM
May 31, 2011
Brittany Farb |
Passengers Are Increasingly Dissatisfied with Air Travel A new study shows customers are uncomfortable and inconvenienced. |
AskMen.com
Nick Clarke |
Top 10: Budget Airlines Budget airlines help you get where you want to for less; we've compiled a list of the world's top 10 budget airlines, meaning you can afford to travel this year without the fear of your home being repossessed. |
| AskMen.com |
The Power Of People When your Why is clear, no amount of work and no request is unreasonable. Companies should invest more in their people to teach them this. |
Fast Company
September 2006
Alan Deutschman |
The Enlightenment of Richard Branson In a world where companies routinely bedevil customers, the Virgin chief is an angel, because he truly puts customers first. |
CRM
December 1, 2005
David Myron |
Straighten Up and Fly Right A bad customer experience is only the beginning of a much bigger problem for sizeable airlines. Successful companies don't just sell products, they sell positive, personal customer experiences. |
Popular Mechanics
November 2006
Arianne Cohen |
Tech Watch: One Wrong Turn How did Comair 5191 wind up taking off from the wrong runway? The country's antiquated system for airport navigation doesn't utilize available safety equipment. |
PC World
November 7, 2001
Tom Spring |
Airport Security Targets Tech Gadgets You can still fly with digital companions, but be prepared for scrutiny.... |
BusinessWeek
June 28, 2004
Carol Matlack |
Airbus' Megaplane Has A Weight Problem The giant A380 must keep pounds down to meet fuel-efficiency targets, making it hard to outfit |
BusinessWeek
December 29, 2010
Brad Stone |
Will Richard Branson's Virgin America Fly? The fun carrier has shown promise, despite byzantine regulations, powerful rivals, and airlines' tendency to hemorrhage money during recessions and spikes in fuel prices. But Virgin is at a turning point, and its future is far from certain. |
The Motley Fool
January 5, 2004
Selena Maranjian |
Starring Southwest Airlines Reality TV hits the airport in a transplant of a British series whose American incarnation will star Southwest Airlines |
InsideFlyer
March 2011 |
Virgin Alliance News reports say that Richard Branson, the founder of Virgin Atlantic Airways has said that the airline plans to join a global alliance within a year. |
The Motley Fool
July 6, 2005
Chuck Saletta |
Great Brands Are Tough to Beat Airlines lack brand loyalty, and their dreadful finances bear that out. Value investors avoid companies like these. |
PC Magazine
August 11, 2008
Logan Kugler |
8 Tricks to Beat Airport Delays These Web sites and flight tracking tools will help you get a leg up on other passengers and avoid getting stranded. |
Search Engine Watch
November 9, 2005
Gary Price |
Real-Time Flight Tracking Want to check on the status of a flight that's currently in the air? The major search engines and other specialized services offer real-time flight tracking services that show you the status of major airline flights. |
InternetNews
July 6, 2006
David Needle |
Tech Brings Airline Passengers More Movie Options Panasonic Avionics announced its new eXpress Portable Media Player is being offered to airlines, with Mexicana Airlines the first airline to implement the system and another half dozen airlines expected to begin offering it this year. |
InsideFlyer
July 2006 |
Letters Comfort on long flights surpasses some etiquette choices... Travelers are miffed by the decrease in amenities offered by airlines... Reward the Freddies winners... Budget car rental gets a negative vote... etc. |
Salon.com
July 28, 2000
Elliott Neal Hester |
Out of the Blue Lies in the sky: An inside look at United Airlines' abysmal service. |
The Motley Fool
December 15, 2004
Lawrence Meyers |
The Unholy Airline Trinity Northwest, Continental, and Delta have a frequent flyer alliance. Too bad they're so stingy with their rewards. |
Salon.com
July 26, 2002
Patrick Smith |
Ask the pilot Do seat cushions actually save lives? And why don't U.S. airlines fly to Africa? |
Scientific American
September 2009
David Farley |
Airlines & Recycling: The Not-So-Green Skies New calls for the U.S. airline industry to take recycling seriously |
IEEE Spectrum
August 2008
Tekla S. Perry |
Airlines: Got Fuel? Airlines are now putting the minimum amount of fuel in planes necessary to reach their destination, but are they underestimating the amount they need? |
AskMen.com
April 1, 2003
Harry Marks |
6 Ways To Make A Plane Ride More Enjoyable Whether you're taking a much-needed family vacation or heading to a business meeting, flying is still the fastest and safest way to go. And best of all, it doesn't have to eat away at your senses. |
InternetNews
September 14, 2007
Catherine Pickavet |
A 'Virgin' Go Round For Sky-High Broadband A partnership between Virgin America and AirCell will allow passengers to remain connected 35,000 miles above ground. |
Fast Company
January 2005
Haley & Clayton |
Mystery In The Air Are you reading this on a plane? You may want to skip the item about how clean that airline blanket really is. |
AskMen.com
Terry Baldwin |
Top 10: Luxury Airlines - Part II This is as good as it gets without owning a plane and employing pilots. |
The Motley Fool
August 4, 2010
Andrew Bond |
Bearish on the Airlines Pricing may be the biggest issue that airlines face in their battle with one another. |
Inc.
May 2007
Ryan Underwood |
Travel: Easy Come, Easy Go How to speed through airport security, land the best seat, and otherwise enjoy business travel. |
CRM
September 1, 2009
Christopher Musico |
Jetting to a Better Customer Experience The airline industry is looking for a flight plan to combat the headwind of low satisfaction scores. |
InsideFlyer
January 2009 |
Zagat Reveals Top Airlines Zagat recently released the names of top-rated domestic and international airlines and airports, based on a survey of 9,950 frequent flyers and travel professionals. |
Popular Mechanics
August 27, 2009
Chris Sweeney |
15 Brilliant, Bad and Downright Strange Plans to Save Airlines Possible ideas to make plane trips more profitable and efficient. |
AskMen.com
Mark Jenkins |
Resolve & Avoid Air Travel Problems Despite your best plans, problems can arise with airline travel that will throw off your schedule and cause you a wide variety of frustration. |
Fast Company
Neal Ungerleider |
Tech Glitches Ground United Airlines Flights Nationwide Domestic departures were delayed more than a half hour because of what appears to be incorrect "dispatching information" in the airline's computer systems. |
Salon.com
November 13, 2001
Damien Cave |
"It couldn't have come at a worse time" Former Transportation Secretary Sam Skinner explains how the crash of American Airlines Flight 587 will affect the air travel industry... |
Fast Company
November 2010
Suzy Evans |
The Progression of Air Travel Highlights from the history of air travel. |
DailyCandy
July 9, 2005 |
Travel: Making the Upgrade Here are a few tricks of the trade for upgrading your airline ticket. |
