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IEEE Spectrum September 2008 Robert N. Charette	Sit Back, Relax, and Enjoy the Entertainment Modern in-flight entertainment systems are more than just eye candy
InsideFlyer January 2015	Top 10 Airlines Airlines on the list must achieve a seven-star safety rating as well as demonstrate innovation in passenger comfort.
CRM January 2013 Marshall Lager	Flying Colors? Consider what your flight attendants can control before giving them attitude. Airline travel makes me think about customer experience.
Salon.com July 26, 2002 Patrick Smith	Ask the pilot Do seat cushions actually save lives? And why don't U.S. airlines fly to Africa?
AskMen.com Terry Baldwin	Top 10: Luxury Airlines - Part II This is as good as it gets without owning a plane and employing pilots.
InsideFlyer July 2014	KrisFlyer Joins Ultimate Rewards Chase Ultimate Rewards has added Singapore Airlines KrisFlyer program to its airline transfer partners allowing Ultimate Rewards points to be exchanged one-to-one for KrisFlyer miles.
CRM August 2010 Lior Arussy	When Customer Experience Matters Most An eruption of volcanic ash leads to an eruption of service mistakes.
Salon.com August 2, 2002 Patrick Smith	Ask the pilot Can it really get too hot to fly? And what was it like to be in the air on Sept. 11?
Salon.com June 30, 2000 Elliott Neal Hester	The ferret in first class It's a zoo up there! You never know what hairy critter you might meet on your next flight.
AskMen.com	The Power Of People When your Why is clear, no amount of work and no request is unreasonable. Companies should invest more in their people to teach them this.
CRM October 1, 2007 Marshall Lager	Something Special in the Air Carriers announce the latest attempt to provide broadband Internet access to airline passengers.
Fast Company September 2006 Susan Stellin	A First-Class Production Business class is the new first, as startup airlines and old stalwarts try to woo you with fresh seats and services.
Salon.com May 16, 2000 Elliott Neal Hester	Eating on the fly Better than anyone, flight attendants know the nightmare that is airline food.
Salon.com June 16, 2000 Elliott Neal Hester	Out of the Blue: The delinquent-flier upgrade Like high-altitude ninjas, they abandon the crowded coach cabin for an unoccupied seat in first class.
CRM May 31, 2011 Brittany Farb	Passengers Are Increasingly Dissatisfied with Air Travel A new study shows customers are uncomfortable and inconvenienced.
PC Magazine February 14, 2007 Anton Galang	Connected Traveler: Minneapolis Minneapolis Let the Minneapolis-St. Paul International Airport reduce the stress of your next business trip to the Twin Cities.
InsideFlyer January 2010	The Star MegaDo Nearly 25 frequent flyers took to the skies for the Star Alliance MegaDo.
InsideFlyer August 2005	Airborne Wi-Fi Picking Up Speed At least eight international airlines have followed Lufthansa's lead and are now offering onboard wireless Internet access on some flights. Passengers are able send and receive emails, join a Web conference, check the news, pay bills and make phone calls.
Salon.com July 28, 2000 Elliott Neal Hester	Out of the Blue Lies in the sky: An inside look at United Airlines' abysmal service.
BusinessWeek June 28, 2004 Carol Matlack	Airbus' Megaplane Has A Weight Problem The giant A380 must keep pounds down to meet fuel-efficiency targets, making it hard to outfit
The Motley Fool July 6, 2005 Chuck Saletta	Great Brands Are Tough to Beat Airlines lack brand loyalty, and their dreadful finances bear that out. Value investors avoid companies like these.
CIO March 1, 2003 Lafe Low	Luxury at 35,000 Feet Charter flights and the shared-ownership of business jets (known as fractional ownerships) are on the rise. And the passenger cabin -- where technology-enabled amenities envelop the C-level traveler -- is a key battleground. We found a couple of amenities worth looking for.
InternetNews August 23, 2004 Eric Griffith	iPass Takes Flight with Boeing iPass must think the only way to go is up -- in the air that is -- as it signs on in-flight wireless provider Connexion (a unit of Boeing) as its latest Wi-Fi partner.
Salon.com December 14, 2000 Elliott Neal Hester	Common cattle Every now and then, flight attendants must fly with the unwashed masses. It sucks...
The Motley Fool December 15, 2004 Lawrence Meyers	The Unholy Airline Trinity Northwest, Continental, and Delta have a frequent flyer alliance. Too bad they're so stingy with their rewards.
Entrepreneur December 2004 Chris McGinnis	Keep In Touch Flying on a plane used to be one of the few places where you could disconnect from the world. But with technology pushing its way onboard, staying in touch with terrestrial matters while flying at 35,000 feet will soon be routine.
Fast Company April 2000 Amy Wilson	Will These New Airlines Take Off? A roundup of four potential highfliers.
BusinessWeek March 7, 2005 Chester Dawson	Plain Truth About Plane Seats Web sites such as SeatGuru.com can show fine details of the seating plans for your aircraft.
The Motley Fool June 11, 2010 Rex Moore	Airlines Turn the Corner Profits are down, but passenger satisfaction is up.
InsideFlyer July 2006	Letters Comfort on long flights surpasses some etiquette choices... Travelers are miffed by the decrease in amenities offered by airlines... Reward the Freddies winners... Budget car rental gets a negative vote... etc.
HBS Working Knowledge August 31, 2011 Julia Hanna	Improving Fairness in Flight Delays Airlines and the FAA don't like flight delays any more than passengers, but what's to be done? Researchers propose a "fairness" system that could save travelers time and service providers millions of dollars annually.
National Defense October 2007 Grace Jean	TSA Prepares to Take Over Responsibility for Checking No-Fly Lists The Transportation Security Administration will compare passenger data to federal watch lists and transmit any matches to aircraft operators.
Salon.com October 20, 2000 Elliott Neal Hester	When passengers rage She hated my guts and ached to put me in a headlock, but I swear I never meant to send her to Barbados...
CFO August 1, 2005 Esther Shein	Wi-Fi in the Sky A number of airlines have rolled out wireless-fidelity services on select flights enabling business travelers to conduct business from 30,000 feet.
Salon.com December 6, 2002 Patrick Smith	Ask the pilot The Pilot returns from Mali wondering why the service on U.S. airlines is so bad and recommending the JetBlue way.
The Motley Fool June 7, 2010	United Airlines Switches to Microsoft Zune Channels United Airlines has just started to replace Sirius XM Radio with Microsoft's Zune channels.
Salon.com July 18, 2002 Patrick Smith	Ask the pilot Do airlines cut down the flow of oxygen in the cabin to save fuel? Can wind shear rip off a plane's wing?
BusinessWeek July 15, 2010 Sue Ling Chan	Discount Airlines Take Flight in Asia New Asian discount airlines hope links to large existing carriers will help them succeed in long-haul markets that have long defied upstarts.
Salon.com June 28, 2002 Patrick Smith	Ask the pilot Do pilots sweat bullets during wind-whipped landings? And why are those darn windows so small?
AskMen.com Nick Clarke	Top 10: Budget Airlines Budget airlines help you get where you want to for less; we've compiled a list of the world's top 10 budget airlines, meaning you can afford to travel this year without the fear of your home being repossessed.
The Motley Fool August 9, 2007 Dan Caplinger	Will Virgin Save You Money? Virgin America, the newest part of the British Virgin Group, started flying yesterday, offering discounted promotional fares to raise business. For existing carriers, this is bad news. For transcontinental passengers, it could be good.
The Motley Fool November 5, 2004 Nathan Slaughter	Jackpot at 30,000 Feet? Ryanair, Europe's largest low-cost airline, might introduce in-flight gaming. Despite a modest 3% decline in average revenues per passenger (or yields), the company topped expectations by posting a 15% rise in net income.
The Motley Fool September 8, 2010 Rick Aristotle Munarriz	Maybe Now Zune Can Take Off Zune HD players are hitting the friendly skies.
Popular Mechanics August 27, 2009 Chris Sweeney	15 Brilliant, Bad and Downright Strange Plans to Save Airlines Possible ideas to make plane trips more profitable and efficient.
InsideFlyer February 2009	Upgrade FAQs Here's a look at those elusive upgrades. We know you want them and answer some commonly asked questions about how to get them.
The Motley Fool April 21, 2008 Tim Beyers	What Airlines Can Learn From Apple Retailers and airlines have more in common than we think. And they can learn some lessons from the Mac's daddy.
Salon.com July 7, 2000 Don George	Cellphones in the sky Virgin Atlantic wins the race for incoming in-flight cellphone calls.
Salon.com August 11, 2000 Elliott Neal Hester	Straitjacket for the skies To immobilize air ragers, airlines try on the handcuffs and straps of the "Body Restraint Package."
AskMen.com October 1, 2014 Derek Low	Best Airline Experience In The World In 2008, Singapore Airlines introduced their Suites Class, the most luxurious class of flying that is commercially available.
InsideFlyer March 2007	Low-Fare Airlines Conquer the World A look at the new low-fare carriers in countries outside the Americas, and more specifically, their relation to frequent flyer programs.