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The Motley Fool August 25, 2011 Dan Caplinger	This Good News Is No Big Deal New rules governing airlines took effect earlier this week, but they won't have a huge impact on flying.
IEEE Spectrum September 2008 Robert N. Charette	Sit Back, Relax, and Enjoy the Entertainment Modern in-flight entertainment systems are more than just eye candy
CRM August 2010 Lior Arussy	When Customer Experience Matters Most An eruption of volcanic ash leads to an eruption of service mistakes.
The Motley Fool January 18, 2006 Stephen D. Simpson	Southwest Airlines Still Soaring Southwest's passengers don't fly in luxury, but shareholders get first-class treatment.
InsideFlyer August 2005	Airborne Wi-Fi Picking Up Speed At least eight international airlines have followed Lufthansa's lead and are now offering onboard wireless Internet access on some flights. Passengers are able send and receive emails, join a Web conference, check the news, pay bills and make phone calls.
The Motley Fool August 9, 2007 Dan Caplinger	Will Virgin Save You Money? Virgin America, the newest part of the British Virgin Group, started flying yesterday, offering discounted promotional fares to raise business. For existing carriers, this is bad news. For transcontinental passengers, it could be good.
The Motley Fool November 5, 2004 Nathan Slaughter	Jackpot at 30,000 Feet? Ryanair, Europe's largest low-cost airline, might introduce in-flight gaming. Despite a modest 3% decline in average revenues per passenger (or yields), the company topped expectations by posting a 15% rise in net income.
HBS Working Knowledge August 31, 2011 Julia Hanna	Improving Fairness in Flight Delays Airlines and the FAA don't like flight delays any more than passengers, but what's to be done? Researchers propose a "fairness" system that could save travelers time and service providers millions of dollars annually.
The Motley Fool July 30, 2007 Dan Caplinger	Air Travel Survival Guide Nothing's worse than needing a vacation from your vacation after dealing with travel difficulties. With the right combination of luck and skill, however, you can navigate yourself into a winning trip no matter what happens.
The Motley Fool June 30, 2010 Rex Moore	Without Volcano, Air Travel Soars After bowing to the awesome power of an Icelandic volcano in April, international air travel rebounded nicely in May and is now flying above even pre-recession levels.
Wired March 2002 B.A. Warner	Fast, Cheap & Out of Control How Europe's deregulated airlines are using cut-rate fares, Web engines, and small airfields to shake up the flying game...
InsideFlyer January 2010	60 Seconds with Alan Lias, Head of Loyalty & Business Development, Virgin Atlantic Airways Virgin Atlantic is making a strong effort to reach customers in front of a computer.
InternetNews September 14, 2007 Catherine Pickavet	A 'Virgin' Go Round For Sky-High Broadband A partnership between Virgin America and AirCell will allow passengers to remain connected 35,000 miles above ground.
BusinessWeek September 2, 2010 Felix Gillette	Ryanair's O'Leary: The Duke of Discomfort Ryanair CEO Michael O'Leary is remaking commercial flights in his image: shabby, crabby, and cheap, cheap, cheap.
Fast Company October 2005 Lucas Conley	Profitable Player Runner-up: Virgin Atlantic This airline isn't afraid to spend big on customer amenities, and the business is flying high.
Fast Company September 2001 Ron Lieber	3.5 Trillion Miles... and Counting They are the world's most powerful promotional currency -- a medium of exchange that people manage almost as carefully as cash. So what does the future hold for frequent-flier miles? Answers to seven high-flying questions.
Fast Company September 2006 Susan Stellin	A First-Class Production Business class is the new first, as startup airlines and old stalwarts try to woo you with fresh seats and services.
CRM May 31, 2011 Brittany Farb	Passengers Are Increasingly Dissatisfied with Air Travel A new study shows customers are uncomfortable and inconvenienced.
BusinessWeek December 29, 2010 Brad Stone	Will Richard Branson's Virgin America Fly? The fun carrier has shown promise, despite byzantine regulations, powerful rivals, and airlines' tendency to hemorrhage money during recessions and spikes in fuel prices. But Virgin is at a turning point, and its future is far from certain.
InsideFlyer January 2009	oneworld AAdvantage Bonus If your New Year's resolutions include earning more miles and international travel, American Airlines has just the ticket.
IEEE Spectrum August 2008 Tekla S. Perry	Airlines: Got Fuel? Airlines are now putting the minimum amount of fuel in planes necessary to reach their destination, but are they underestimating the amount they need?
BusinessWeek October 1, 2009 Esme E. Deprez	For Airlines, Fees Become Lifelines From baggage to blankets, a la carte charges are becoming significant revenue sources for airlines.
Entrepreneur September 2006 Julie Moline	Lux Liners Business-class-only airlines are trying to win your loyalty.
Entrepreneur June 2005 Chris McGinnis	European Express How business travelers can navigate the new slew of low-cost flights between European cities.
Knowledge@Wharton	Flight Delayed Again? The Hub's the Rub New research shows that most of the delays due to air-traffic congestion are evidence of trade-offs made by an air travel system in which passengers get something in return for congestion -- more frequent service to a greater number of destinations...
BusinessWeek June 25, 2007 Greg Lindsay	How To Avoid The Big Squeeze In The Sky Too close for comfort in coach? Try premium economy class.
The Motley Fool July 22, 2004 Brian Gorman	Boeing's In-Flight Internet Boeing's Connexion is finally a reality, and VoIP should help improve its chances for success. It may take some time before investors start seeing stratospheric profits from the offering, but its long-term prospects look solid.
CFO August 1, 2005 Esther Shein	Wi-Fi in the Sky A number of airlines have rolled out wireless-fidelity services on select flights enabling business travelers to conduct business from 30,000 feet.
Salon.com July 28, 2000 Elliott Neal Hester	Out of the Blue Lies in the sky: An inside look at United Airlines' abysmal service.
Search Engine Watch August 2, 2006 Chris Sherman	Search Tools for Air Travelers If you're planning to fly somewhere, these sites can enhance and supplement your experiences with online travel search engines.
Entrepreneur December 2003 Christopher McGinnis	Spacing Out How to avoid the big squeeze on your next business flight -- avoid those dud seats.
Salon.com August 2, 2002 Patrick Smith	Ask the pilot Can it really get too hot to fly? And what was it like to be in the air on Sept. 11?
The Motley Fool February 25, 2011 Dan Caplinger	How to Deal With Sky-High Airfares The economic recovery has made many people breathe a big sigh of relief. But an improving economy has brought what some would call an unintended consequence: higher airfares.
Entrepreneur August 2006 Julie Moline	Paying for Perks Want the travel amenities you're used to? Be ready to pay up.
Popular Mechanics August 27, 2009 Chris Sweeney	15 Brilliant, Bad and Downright Strange Plans to Save Airlines Possible ideas to make plane trips more profitable and efficient.
Popular Mechanics April 9, 2008 Barbara S. Peterson	Why U.S. Airlines Still Won't Join the Mobile Mile-High Club Airline passengers abroad could soon find themselves sitting in chatter class. In the past two weeks, regulatory authorities and individual airlines in Europe have taken steps to allow in-flight cellphone use -- not that you'll be able to phone home while flying over the United States anytime soon.
AskMen.com Nick Clarke	Top 10: Budget Airlines Budget airlines help you get where you want to for less; we've compiled a list of the world's top 10 budget airlines, meaning you can afford to travel this year without the fear of your home being repossessed.
The Motley Fool October 6, 2004 Jeff Hwang	Rough September at JetBlue Despite the lower report, the stock is up slightly today, as the news was as expected.
PC Magazine November 28, 2007 Sascha Segan	A PC at Every Airline Seat The Talk option on Virgin America's Red entertainment systems enables not only a whole-plane chat room, but also "social TV" that lets you kibitz in a chat feed on top of live TV programs.
AskMen.com	The Power Of People When your Why is clear, no amount of work and no request is unreasonable. Companies should invest more in their people to teach them this.
Fast Company April 2000 Amy Wilson	Will These New Airlines Take Off? A roundup of four potential highfliers.
Reason January 2005 Matt Welch	Fly the Frugal Skies How low-cost airlines have transformed Europe---and what it means for America.
Fast Company June 2009 Melanie Warner	Green Business: Crop Duster Continental Airlines' biofuel-powered test flight sets the industry's course toward brighter skies.
InsideFlyer November 2009	Virgin Atlantic Fall Promotion Virgin Atlantic Flying Club members residing in the U.S. can earn an American Express-branded reward card on qualifying flights to London from any Virgin Atlantic gateway city in the U.S.
PC Magazine August 11, 2008 Logan Kugler	8 Tricks to Beat Airport Delays These Web sites and flight tracking tools will help you get a leg up on other passengers and avoid getting stranded.
Salon.com July 7, 2000 Don George	Cellphones in the sky Virgin Atlantic wins the race for incoming in-flight cellphone calls.
InsideFlyer April 2012	10-K Award Statistics We compiled this information from the SEC's EDGAR database for 2011 to give you an idea of how many award flights were booked last year.
InsideFlyer September 2013	Award Experts We look at award booking services and talk to the experts behind them.
The Motley Fool June 26, 2006 Tim Beyers	My Six-Year Plan Who will pay for your next vacation? Vacations are no different than any other big purchase; poor planning can cost thousands.
BusinessWeek July 15, 2010 Sue Ling Chan	Discount Airlines Take Flight in Asia New Asian discount airlines hope links to large existing carriers will help them succeed in long-haul markets that have long defied upstarts.