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Insurance & Technology
November 15, 2006
Maria Woehr |
Unisys Clears Processing Path North Star Mutual Insurance Co. has upgraded its IT platform to a Unisys ClearPath Libra Model 590 mainframe-class enterprise server to cut policy processing time and enable the carrier to provide Web-based rating and other services to its independent agents.   |
Insurance & Technology
January 17, 2006
Maria Woehr |
It's Electric To reduce operating costs, improve customer service, enhance underwriting consistency and strengthen its relationships with its agents, Austin Mutual Insurance converted its manual, paper-based application process to a Web-enabled business submission system. |
Insurance & Technology
June 1, 2006
Maria Woehr |
Implementing Advantage Penn National Insurance is overhauling systems and driving IT initiatives to achieve straight-through processing -- and boost competitiveness. |
Insurance & Technology
March 2, 2006
Maria Woehr |
Smoother Selling In response to agent requests for more-streamlined transactions, The Main Street America Group is developing an end-to-end, Web-based point-of-sale (POS) system. |
Insurance & Technology
May 18, 2007
Dan Carmichael |
Ohio Casualty CEO Dan Carmichael Says Company's Technology Is Just How It Should Be Ohio Casualty's CEO talks about the company's technology advancements. |
Insurance & Technology
November 26, 2003
Julie Gallagher |
Doing a Lot with Little Although it works with a modest IT budget, Cincinnati Equitable is able to cater to agents' needs. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Staying In The Game An interview with Bob Winn, vice president of Capital Insurance Group about implementing a new policy administration system for commercial lines and converting the company's personal lines products to a .NET-based, Web-enabled format for agents. |
Insurance & Technology
November 15, 2006
Maria Woehr |
Balancing Act Serving as a CIO is a balancing act between increasing the profitability of the organization with competitive solutions, while also managing expenses. |
Insurance & Technology
February 18, 2010
Nathan Conz |
Carriers Target Ease of Use, STP to Win Agents' Hearts and Minds Carriers increasingly are targeting ease of use to win agents' hearts and minds, while also bringing them closer to true straight-through processing. |
Insurance & Technology
May 16, 2007
Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
Insurance & Technology
February 1, 2006
Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. |
Insurance & Technology
September 5, 2006
Maria Woehr |
Punching Up Processing P&C start-up Homeowners of America Insurance uses online agent submission and processing to shake up the competition. |
Insurance & Technology
March 2, 2006
Maria Woehr |
Mapping Out Opportunity To maximize agent sales and identify areas of opportunity, Colorado Farm Bureau Mutual Insurance implemented the MapInfo Professional, MapMaker Plus and StreetPro applications, part of MapInfo's Location Intelligence Technology suite. |
PHONE+
August 27, 2009
Cara Sievers |
Telarus Discusses Implications of GeoQuote Patent The patent covers technology that powers Telarus' public-facing lead-generation sites as well as its password-protected agent back-office sites. |
Insurance & Technology
February 4, 2010
Nathan Conz |
Penn National Empowers Agents With Easily Customized Documents Penn National Insurance has extended its relationship with HP Exstream to deliver documents to agents in real time via the carrier's agent self-service portal. |
Insurance & Technology
March 6, 2008
Lori Widmer |
Farm Bureau Insurance of Michigan Web-enables Critical Business Functions Farm Bureau Insurance of Michigan has Web-enabled many of its disparate systems to create a single customer view. |
Insurance & Technology
July 11, 2008
Karen Pauli |
Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities. |
Insurance & Technology
March 12, 2010
Anthony O'Donnell |
Narragansett Bay Launches New Homeowner Web Site, Agent Portal The enhancements will allow the company to fulfill new customer needs and provide what the carrier describes as outstanding service to its policies with advanced straight-through processing to its independent agents. |
Insurance & Technology
February 10, 2010
Joel Curry |
Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge. |
Insurance & Technology
October 29, 2003
Greg MacSweeney |
What's your Legacy plan? One thing's for sure: A monolithic approach won't work. Depending on the particular application and platform, insurers' legacy replacement/enhancement strategies vary widely according to the project specifics. |
Insurance & Technology
April 5, 2006
Maria Woehr |
Sign Me Up Although all insurers look to improve efficiency through straight-through processing, empower agents with the latest technologies and enhance customer service, many have yet to implement a seemingly obvious efficiency: e-signatures. |
Insurance & Technology
February 10, 2009
Katherine Burger |
Research Reveals Most Agents Are Using Real Time Functionality Popular uses include inquiries, endorsement processing, rating, agency management; more carriers get on board. |
Insurance & Technology
January 11, 2008
Lisa Valentine |
Main Street America CIO Joel Gelb Manages Transition An interview with this CIO on how he focused on transitioning the insurer from a legacy mainframe technology infrastructure to one that includes a mix of Web-based front ends and brand-new claims and commercial systems. |
Insurance & Technology
January 23, 2008
Anthony O'Donnell |
SMIC Goes Live on IDP's AgentXpress Ease of use and efficiencies for the Upstate New York-based regional P&C carrier and its agents alike drove adoption of IDP's portal technology. |
Insurance & Technology
December 23, 2005
Maria Woehr |
No Place Like Home To streamline work processes and improve ease of doing business, The Hartford redesigned its Electronic Business Center (EBC) agent portal home page. |
Insurance & Technology
November 26, 2003
Julie Gallagher |
Shelby/Vesta Regains Agent Loyalty Insurance carrier puts policy management in the hands of its agents, thanks to LegaSuite tool. |
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
The Motley Fool
July 24, 2006
John Finneran |
First Data: Don't Blame Lou First Data's immigration theory doesn't hold water. Investors have to weigh the benefits of being able to own Western Union directly versus the costs. |
PHONE+
December 30, 2009
Khali Henderson |
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry. |
Insurance & Technology
June 14, 2005
Lisa Valentine |
Hitting the IT Target Robert Eshelbrenner discusses the technology strategy for Hastings Mutual. |
Insurance & Technology
June 1, 2006
Maria Woehr |
RSA Secures Transactions RSA Security has unveiled two new authenticators for enhancing the security of online transactions between agent and carrier, including the submission of electronic signatures. |
The Motley Fool
August 7, 2006 |
Buying Insurance: Directly or Through Agents? Sometimes -- but not always -- you'll find the best prices by skipping the middleman. Here's some insurance-buying advice. |
Insurance & Technology
January 17, 2006
Phil Britt |
Preparing for Disaster To eliminate complexity and cost of tape cartridge data storage while providing a viable disaster recovery solution, Grange Insurance Group settled on a Bus-Tech mainframe appliance and NSI Software's Double-Take data replication technology. |
The Motley Fool
April 21, 2004
Selena Maranjian |
Where to Buy Insurance An agent might be your best bet, but there are other options. |
Insurance & Technology
April 2, 2004
Tapp & O'Connell |
Open Door to Claims Info A carefully deployed, context-based Web portal dashboard is the key to successfully navigating customer need for quick, clear and reliable claims information. |
Insurance & Technology
July 8, 2010
Nathan Golia |
Farmers Looks to E-Readers for Agent Resources The insurer and its agents are finding that improving access to sales and training resources by putting them on e-readers improves customer service. |
Insurance & Technology
March 16, 2004
Julie Gallagher |
Growing Up and Out After experiencing rapid growth, First American P&C is taking advantage of current conditions to prepare for the soft market. |
PHONE+
December 30, 2009
Cara Sievers |
Back Office: What Do You Need to Run an Agency? To be able to concentrate on selling to current customers and generating relationships that will hopefully create new customers, agents must be cognizant of everything that needs to happen smoothly behind the scenes. |
The Motley Fool
September 12, 2005 |
Where to Buy Insurance Is it better to buy insurance through an agent, through a website, or directly from an insurance company? Here are some answers. |
Insurance & Technology
July 11, 2008
Carolyn "Cal" J. Durland |
Carriers Must Focus on Consistency, Timeliness and Flow With services such as upload, download and real-time functionality, supported by ACORD standards, insurers can offer agents greatly enhanced efficiency and accessibility. |
| PHONE+ |
The Cost of Termination for Convenience Clauses The pitfalls of non-disclosure agreements and how to avoid them. |
CIO
July 30, 2014
Stephanie Overby |
Analytics Project Wins New Business for Insurance Company Insurer Bankers Financial wins a CIO 100 award for a new system that helps sales agents generate more accurate quotes that customers are more likely to accept. |
Insurance & Technology
November 27, 2005
Lisa Valentine |
In with the New Adrian Brown, CIO, tells how he transformed the IT department at Canal Insurance into an agile development shop, well versed in technologies that enable the rapid implementation of new applications while leveraging its existing mainframe architecture. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
PHONE+
November 23, 2009
Joslyn Faust |
Downturn Prompts Diversification of Agent Business A large number of telephony agents are taking action to represent other carriers, carry different products and services, or sell to different types of customers. |
Insurance & Technology
November 26, 2003
Julie Gallagher |
Keep Them Coming Back for More Now more than ever, carriers need to focus on keeping today's skeptical customer satisfied. |
Insurance & Technology
October 10, 2007
Nathan Conz |
Grinnell Mutual CIO Dennis Mehmen Uses Business Strategy To Make IT A Priority A GMRC By redefining his department as a strategic business partner, Grinnell Mutual Reinsurance Company CIO Dennis Mehmen has turned the carrier's IT organization into an innovator in the insurance space. |
Insurance & Technology
July 25, 2005
Wendy Toth |
Meeting of the Minds Thanks to the Web, insurance carriers are delivering interesting, entertaining and easily digested continuing education coursework to their agents, who can find help online whenever they need it. |
PHONE+
March 23, 2010 |
Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing. |
