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Insurance & Technology
October 7, 2008
Anthony O'Donnell |
Penn National Insurance's Jenkins Proves a Seasoned Innovator Bill Jenkins, CIO of Harrisburg, Pa.-based Penn National Insurance, helped the company solve both leadership and technological dilemmas.   |
Insurance & Technology
May 18, 2004
Anthony O'Donnell |
Reconnecting With Agents Technology transformation brings Penn National Insurance back to profitability. |
Insurance & Technology
February 4, 2010
Nathan Conz |
Penn National Empowers Agents With Easily Customized Documents Penn National Insurance has extended its relationship with HP Exstream to deliver documents to agents in real time via the carrier's agent self-service portal. |
Insurance & Technology
September 7, 2007
Susana Schwartz |
Main Driver Behind STP Initiatives Today Is Ease Of Doing Business Straight-through processing is more a business issue than a technology, and is fundamental to the ability to drive intelligence into the underwriting process and throughout the organization. |
Insurance & Technology
February 9, 2010
Anthony O'Donnell |
Carrier Confidential: Selective Plans Right, Builds Right and Runs Right Selective Insurance Group's IT organization supports the carrier's high-tech/high-touch approach to distributor relationships with judicious planning and a focus on execution. |
Insurance & Technology
October 26, 2009
Nathan Conz |
Catching Up With I&T Elite 8 2008: Coping With Crisis Check in with some of last year's Elite 8 honorees to find out what IT leaders have been up to and how their roles may have changed in the past year. |
Insurance & Technology
May 18, 2007
Dan Carmichael |
Ohio Casualty CEO Dan Carmichael Says Company's Technology Is Just How It Should Be Ohio Casualty's CEO talks about the company's technology advancements. |
Insurance & Technology
September 5, 2006
Maria Woehr |
Straight-Through Service With more insurance carriers offering agents electronic business submission capabilities and moving toward straight-through processing, Wooster, Ohio-based Western Reserve Group decided to expand the Web capabilities for agents of its legacy mainframe systems throughout a four-year process. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge. |
Insurance & Technology
August 22, 2007
David West |
Analytics Make Doing Business Easier By improving the speed and consistency of decisions, analytics opens the possibility of self-service applications for producers and the insured, including claimants. The result will be a dramatic improvement in the ease of doing business with the carrier. |
Insurance & Technology
May 16, 2007
Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
Insurance & Technology
March 12, 2010
Anthony O'Donnell |
Narragansett Bay Launches New Homeowner Web Site, Agent Portal The enhancements will allow the company to fulfill new customer needs and provide what the carrier describes as outstanding service to its policies with advanced straight-through processing to its independent agents. |
Insurance & Technology
August 7, 2008
Anthony O'Donnell |
Policy Admin System Replacement: Insurers Shift Focus From Systems to Functionalities Interboro Insurance Co.'s policy administration replacement initiative was in key respects a classic case. |
Insurance & Technology
February 18, 2010
Nathan Conz |
Carriers Target Ease of Use, STP to Win Agents' Hearts and Minds Carriers increasingly are targeting ease of use to win agents' hearts and minds, while also bringing them closer to true straight-through processing. |
Insurance & Technology
July 19, 2007
Nathan Conz |
Penn Millers Selects ImageRight To Reduce Paper-Based Processes Looking to facilitate premium growth, Penn Millers selected ImageRight's document management and workflow solution to reduce parer-based processes and facilitate growth objectives. |
Insurance & Technology
December 13, 2006
Maria Woehr |
Ready for Your Close-Up The degree to which an insurer uses customer analytics - and the effectiveness of those efforts - provides the foundation for understanding the customer and enhancing the customer experience throughout the enterprise. |
Insurance & Technology
February 10, 2009
Anthony O'Donnell |
Business Intelligence Makes Insurers More-Competitive Risk Managers For most insurers, business intelligence means point solutions at best. But those carriers that weave analytics into the fabric of their organizations are equipped to drive more precision in pricing and greater profitability to the bottom line. |
Insurance & Technology
October 31, 2006
Maria Woehr |
Rewriting a Legacy To provide more-accurate rates and meet stricter global governance requirements, among other benefits, Munich Re launched a new IT platform, known as the Global Reinsurance Application, or Gloria. |
Insurance & Technology
December 21, 2004
Anthony O'Donnell |
A Brave New World Former Penn National Insurance CIO Jane Koppenheffer will finally get her chance to experience the agency side of the business. |
Insurance & Technology
February 6, 2008
Anthony O'Donnell |
Insurers Seek Competitive Edge Through Underwriting Analytics Underwriters have come to appreciate technology much the way agents have. |
Insurance & Technology
March 16, 2004
Anthony O'Donnell |
TOWER Powers West Bend Combined workflow and imaging solution saves P&C carrier from expanding staff and facilities. |
Insurance & Technology
September 2, 2008
Nathan Conz |
Insurers Shift To Customer-Focused Predictive Analytics Technologies Technology advances outside the industry have not only changed the way people shop for insurance and other financial products, but also raised the bar in terms of service and support. |
Insurance & Technology
October 7, 2005
Charles Babcock |
Real-Time World The appearance of straight-through processing (STP) in personal home and auto lines is a sign that automation is penetrating more deeply into insurers' operations. |
Insurance & Technology
March 16, 2004
Julie Gallagher |
Growing Up and Out After experiencing rapid growth, First American P&C is taking advantage of current conditions to prepare for the soft market. |
CRM
July 1, 2009
Donna Fluss |
Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction. |
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
Insurance & Technology
November 26, 2003
Julie Gallagher |
Keep Them Coming Back for More Now more than ever, carriers need to focus on keeping today's skeptical customer satisfied. |
Insurance & Technology
March 18, 2005
Wendy Toth |
On the Move Insurance companies are integrating new technology to assist productivity and increase returns. Here are examples of what companies like John Hancock are doing. |
Insurance & Technology
February 6, 2008
Nick O'Connor |
Ektron Powers Penn National Intranet The carrier has now assigned Web content management to various managers and supervisors across the company. |
Insurance & Technology
October 10, 2007
Nathan Conz |
Grinnell Mutual CIO Dennis Mehmen Uses Business Strategy To Make IT A Priority A GMRC By redefining his department as a strategic business partner, Grinnell Mutual Reinsurance Company CIO Dennis Mehmen has turned the carrier's IT organization into an innovator in the insurance space. |
Insurance & Technology
April 2, 2004
Tapp & O'Connell |
Open Door to Claims Info A carefully deployed, context-based Web portal dashboard is the key to successfully navigating customer need for quick, clear and reliable claims information. |
PHONE+
November 24, 2009 |
Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas. |
Insurance & Technology
July 25, 2005
Lori Widmer |
Remotely Speaking A property and casualty insurer utilized LANDesk's Management Suite, a hardware and software management IT application to remotely distribute and service software for off-site users. |
Insurance & Technology
January 11, 2008
Nathan Conz |
Mobile Sales Force Automation Growing In Demand High-speed wireless Internet access, recent improvements in devices such as tablet PCs and PDAs, and an insurance industry-wide shift in focus toward customer satisfaction have all but forced insurers to develop mobile claims capabilities. |
Insurance & Technology
November 12, 2007
Conz & Rodier |
Predictive Analytics and Complex Event Processing Technology Move to Cutting Edge of Financial Services Industry As data volumes continue to rise, bankers, insurers and traders are leveraging predictive models to anticipate future behavior and events. |
PHONE+
August 27, 2009
Cara Sievers |
Telarus Discusses Implications of GeoQuote Patent The patent covers technology that powers Telarus' public-facing lead-generation sites as well as its password-protected agent back-office sites. |
Insurance & Technology
June 1, 2006
Anthony O'Donnell |
Crossing the Great IT/Business Divide For insurance companies, the foundation of IT/business alignment is an IT strategy that is congruent with business strategy and has the full support of the business. |
CRM
October 2015
Leonard Klie |
The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot |
CRM
February 2004
Martin Schneider |
Get Smart! Enterprises are relying more and more on analytics to derive added value from their CRM systems. Here are the latest trends and hot analytics tools giving organizations better insight into their businesses. |
Bank Systems & Technology
April 28, 2008
Maria Bruno-Britz |
Analytics Are Becoming Increasingly Important Tools in Banks' Customer Retention Strategies Predictive analytics tools are helping banks understand customers' behaviors and meet their unique needs with tailored products and services, improving customer retention as a result. |
PHONE+
December 30, 2009
Sievers & Henderson |
Compensation: How Is an Agent Paid? For an agent, the conventional boss/employee relationship and the regular paycheck fall by the wayside to make room for more sophisticated, and sometimes complicated, monetary arrangements. |
CRM
April 2014
Leonard Klie |
3 Reasons to Boost Your Contact Center's Strategic Value Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate. |
The Motley Fool
April 21, 2004
Selena Maranjian |
Where to Buy Insurance An agent might be your best bet, but there are other options. |
| PHONE+ |
Ethical Dilemma No. 5: Referral Quid Pro Quo Indirect sales agents and their carrier suppliers are featured discussing an ethical dilemma in the communications industry channel. |
The Motley Fool
September 12, 2005 |
Where to Buy Insurance Is it better to buy insurance through an agent, through a website, or directly from an insurance company? Here are some answers. |
Insurance & Technology
August 12, 2005
Anthony O'Donnell |
Ohio Mutual Claims Gains The regional P&C carrier reports significant gains in the wake of its implementation of CSC's POINT IN Policy Administration and Advanced Claims solution components. |
| PHONE+ |
The Cost of Termination for Convenience Clauses The pitfalls of non-disclosure agreements and how to avoid them. |
CRM
April 9, 2012
Judith Aquino |
SAP Goes After Predictive Analytics Software Market New software offers advanced analytics, integration capabilities |
The Motley Fool
August 7, 2006 |
Buying Insurance: Directly or Through Agents? Sometimes -- but not always -- you'll find the best prices by skipping the middleman. Here's some insurance-buying advice. |
CRM
August 23, 2013
Hertz et al. |
How Financial Institutions Can Benefit from Predictive Analytics Four ways to drive revenue and improve retention. |
