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Insurance & Technology
April 6, 2006
Maria Woehr |
Harleysville Taps AQS To reduce time to market for new commercial lines products and provide ease of use to its agents, Harleysville Insurance will implement AQS' Web-based AQS/advantage suite.   |
Insurance & Technology
March 21, 2005
Anthony O'Donnell |
Reinforcing Agent Loyalty Tripathi hopes to leverage the strong carrier/agent rapport at Harleysville. "The relationships with agents are phenomenal," he observes. |
Insurance & Technology
October 7, 2008
Anthony O'Donnell |
Harleysville Insurance's Tripathi Guides With Technological Savvy In terms of leadership style, Harleysville SVP and CIO Akhil Tripathi believes that today's insurance CIOs must take the lead in anticipating what technology can do for their businesses. |
Insurance & Technology
August 25, 2007
Kathy Burger |
Harleysville Insurance Agent Portal Improves Carrier/Policyholder Relations In this interview, the insurer's SVP and CIO explains how the company rolled out a new agent portal and overhauled its policy administration systems to improve ease of doing business. |
Insurance & Technology
November 14, 2007
Nathan Conz |
Tripathi Continues IT Transformation at Harleysville In the two-plus years since he joined Harleysville Insurance as CIO, Tripathi already has racked up a decade's worth of accomplishments while leading a major IT transformation at the insurance carrier. |
Insurance & Technology
July 27, 2010
Anthony O'Donnell |
Harleysville CIO Akhil Tripathi Resigns Sources say Tripathi left the company for personal reasons. |
Insurance & Technology
October 23, 2008
Anthony O'Donnell |
Harleysville's Byrne Drives Agent Ease and Efficiency Harleysville Insurance is poised to intensify its focus on ease of doing business, says its new vice president of agency and field automation technology. |
Insurance & Technology
July 11, 2008
Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
Insurance & Technology
December 23, 2005
Maria Woehr |
No Place Like Home To streamline work processes and improve ease of doing business, The Hartford redesigned its Electronic Business Center (EBC) agent portal home page. |
Insurance & Technology
February 12, 2010
Anthony O'Donnell |
Harleysville Life Insurance Launches Online Group Benefits Platform My Harleysville Life Link provides agents and employers with the means for making policy changes, as well as the capability to download billing statements, forms, employee certificates, policies, and other company information. |
Insurance & Technology
May 16, 2007
Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
Insurance & Technology
March 18, 2005
Wendy Toth |
Information Support Bankers Life seeks to grow business by offering a new Web portal as a single point of information access to its captive agent sales force. |
Insurance & Technology
February 18, 2010
Nathan Conz |
Carriers Target Ease of Use, STP to Win Agents' Hearts and Minds Carriers increasingly are targeting ease of use to win agents' hearts and minds, while also bringing them closer to true straight-through processing. |
Insurance & Technology
October 26, 2009
Nathan Conz |
Catching Up With I&T Elite 8 2008: Coping With Crisis Check in with some of last year's Elite 8 honorees to find out what IT leaders have been up to and how their roles may have changed in the past year. |
Insurance & Technology
July 28, 2010
Anthony O'Donnell |
Harleysville Names Acting CTO, CIO Steve Byrne, Harleysville's VP of agency and field automation technology, has been named acting chief technology officer, and John Griggs, the carrier's VP of insurance management systems has been named acting CIO. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge. |
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
Insurance & Technology
August 7, 2008
Anthony O'Donnell |
Policy Admin System Replacement: Insurers Shift Focus From Systems to Functionalities Interboro Insurance Co.'s policy administration replacement initiative was in key respects a classic case. |
Insurance & Technology
February 21, 2005 |
Executive News Murray AXA CIO... NLG Names CIO... Popolano to Take Reins at AIGT... etc. |
Insurance & Technology
April 2, 2004
Tapp & O'Connell |
Open Door to Claims Info A carefully deployed, context-based Web portal dashboard is the key to successfully navigating customer need for quick, clear and reliable claims information. |
Insurance & Technology
February 1, 2006
Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. |
Insurance & Technology
July 11, 2008
Karen Pauli |
Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities. |
Insurance & Technology
July 8, 2010
Nathan Golia |
Farmers Looks to E-Readers for Agent Resources The insurer and its agents are finding that improving access to sales and training resources by putting them on e-readers improves customer service. |
Insurance & Technology
April 15, 2010
Lisa Valentine |
Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well. |
Insurance & Technology
November 21, 2005
Anthony O'Donnell |
Insurers' Buried Treasure Emerging technologies have created the possibility for insurance companies to access, combine and analyze information like never before. But the industry has yet to fully digest and effectively act upon that insight. |
PHONE+
August 27, 2009
Cara Sievers |
Telarus Discusses Implications of GeoQuote Patent The patent covers technology that powers Telarus' public-facing lead-generation sites as well as its password-protected agent back-office sites. |
| PHONE+ |
PHONE+ Asks: How Will Carrier Consolidation Impact the Agent Channel? Several agents weigh in on this question. |
Insurance & Technology
May 4, 2009
Anthony O'Donnell |
Economy Drives Exploration of New Outsourcing Opportunities Insurers are slightly more cautious about the financial, political and security risks of offshoring, but they are keen to find new BPO opportunities. |
PHONE+
March 23, 2010 |
Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing. |
The Motley Fool
April 21, 2004
Selena Maranjian |
Where to Buy Insurance An agent might be your best bet, but there are other options. |
PHONE+
September 16, 2009
Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
Insurance & Technology
February 10, 2010
Joel Curry |
Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in. |
PHONE+
December 30, 2009
Khali Henderson |
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry. |
Insurance & Technology
April 8, 2009
Anthony O'Donnell |
Main Street America Group Names Ron James CIO The 30-year insurance technology veteran will support the Jacksonville, Fla.-based P&C carrier's continuing focus on ease-of-doing-business for its agent customers. |
PHONE+
Michael Murphy |
Surviving Carrier Consolidation Consolidation definitely has its pros and cons. Your willingness to prepare yourself, diversify within the industry and maintain strong client and vendor relationships will help you succeed no matter how the landscape changes. |
PHONE+
December 22, 2009 |
How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry. |
PHONE+
December 30, 2009
Cara Sievers |
Back Office: What Do You Need to Run an Agency? To be able to concentrate on selling to current customers and generating relationships that will hopefully create new customers, agents must be cognizant of everything that needs to happen smoothly behind the scenes. |
PHONE+
November 24, 2009 |
Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas. |
PHONE+
February 2, 2010
Greg L. Taylor |
Tired of Being Bullied? More and more agents are feeling taken advantage of by carriers. This article discusses some options to solve the problem. |
Job Journal
May 8, 2011 |
Insurance Agents Enjoy Secure, Solid Careers If you enjoy working with others and can empathize with their problems and concerns, you can build a fulfilling, lucrative career in the insurance industry. You'll be helping people protect their families, their homes and their personal belongings. |
PHONE+
December 30, 2009 |
Channel 101 -- PHONE+ Fact Book 2010 An updated primer of telecom industry basics. |
Insurance & Technology
May 16, 2005
Anthony O'Donnell |
Names In The News NYL Elects Davidson... Restrepo Joins MSA... Harleysville VP... CIGNA Taps Wilson... Pushing Business Savvy... etc. |
| PHONE+ |
The Cost of Termination for Convenience Clauses The pitfalls of non-disclosure agreements and how to avoid them. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
Insurance & Technology
June 9, 2010
Anthony O'Donnell |
Insurers Master Data for Strategic Business Support Insurance carriers are developing new data standards and governance structures to support business decision-making and carve out a competitive advantage. |
CRM
September 2007
Ian Jacobs |
Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel. |
Insurance & Technology
July 12, 2006 |
Executive News Harleysville Tech Appointments... Shallow Joins PFG... Hanover Hires VP... |
| PHONE+ |
Back to Basics: Channel Partners Fact Book 2011 An editorial regarding the inspiration and intention of the Channel Partners Fact Book guide for telephony agents. |
Insurance & Technology
January 17, 2006
Anthony O'Donnell |
Names In The News New Safeco CEO... ACORD Execs... Harleysville Names Regional Leaders... EAutoclaims COO... Executive Closeup: Oberland Steps Up... Doyle Drives Expansion... |
CRM
January 2004
Jason Compton |
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? |
