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Insurance & Technology December 23, 2005 Maria Woehr |
No Place Like Home To streamline work processes and improve ease of doing business, The Hartford redesigned its Electronic Business Center (EBC) agent portal home page. |
Insurance & Technology March 12, 2010 Anthony O'Donnell |
Narragansett Bay Launches New Homeowner Web Site, Agent Portal The enhancements will allow the company to fulfill new customer needs and provide what the carrier describes as outstanding service to its policies with advanced straight-through processing to its independent agents. |
Insurance & Technology February 10, 2010 Joel Curry |
Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in. |
InternetNews December 20, 2005 Clint Boulton |
IBM Bows to Portal Maker IBM adds a convenient front door for its WebSphere Portal software by acquiring partner Bowstreet. |
Insurance & Technology July 11, 2008 Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
Insurance & Technology April 6, 2006 Maria Woehr |
Hanover Goes Commercial In an effort to strengthen its commercial business, Worcester, Mass.-based The Hanover Insurance Group deployed OneShield's browser-based rating and policy administration platform, Dragon, for commercial package policies. |
Insurance & Technology February 1, 2006 Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. |
Insurance & Technology April 2, 2004 Tapp & O'Connell |
Open Door to Claims Info A carefully deployed, context-based Web portal dashboard is the key to successfully navigating customer need for quick, clear and reliable claims information. |
Insurance & Technology March 18, 2005 Wendy Toth |
Information Support Bankers Life seeks to grow business by offering a new Web portal as a single point of information access to its captive agent sales force. |
Job Journal May 8, 2011 |
Insurance Agents Enjoy Secure, Solid Careers If you enjoy working with others and can empathize with their problems and concerns, you can build a fulfilling, lucrative career in the insurance industry. You'll be helping people protect their families, their homes and their personal belongings. |
Insurance & Technology November 28, 2005 Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
Insurance & Technology May 16, 2007 Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
Insurance & Technology July 8, 2010 Nathan Golia |
Farmers Looks to E-Readers for Agent Resources The insurer and its agents are finding that improving access to sales and training resources by putting them on e-readers improves customer service. |
PHONE+ March 23, 2010 |
Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing. |
Insurance & Technology April 1, 2009 Anthony O'Donnell |
Despite Downturn, Insurers Remain Committed to Core Systems Evolution Despite the gloom that has consumed the financial services industry, most insurance companies remain bullish on technology investment and many are looking to build out policy admin capabilities to position themselves for growth |
PHONE+ December 30, 2009 Khali Henderson |
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry. |
CRM November 2004 Barton Goldenberg |
Who Really Owns the CRM Initiative? The battle between business and IT for control of users' desktops. |
PHONE+ Michael Murphy |
Surviving Carrier Consolidation Consolidation definitely has its pros and cons. Your willingness to prepare yourself, diversify within the industry and maintain strong client and vendor relationships will help you succeed no matter how the landscape changes. |
CRM July 2013 Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
The Motley Fool January 31, 2005 |
Working With Real Estate Agents Approach the relationship sensibly, and you'll both be happier. |
Insurance & Technology April 13, 2010 Anthony O'Donnell |
Q&A With Mike Clifton, CIO, The Hanover: Combining Legacy and Modern Technology The Hanover CIO Mike Clifton relates how the Worcester, Mass.-based insurer successfully combines legacy and modern, rules-based technology to meet changing customer and distributor demands and exploit market opportunities. |
PHONE+ December 30, 2009 |
Channel 101 -- PHONE+ Fact Book 2010 An updated primer of telecom industry basics. |
CIO May 15, 2002 Lauren Gibbons Paul |
Portal Power It's hard to get it right, but when you do, enterprise portals can help employees do their job better... |
InternetNews June 24, 2010 |
JBoss Portal 5 Release Easier to Use With features that include a revised user interface, the JBoss Portal 5 release is designed to make it easier for users to create, manage and build sites. |
PHONE+ September 16, 2009 Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
PHONE+ |
Back to Basics: Channel Partners Fact Book 2011 An editorial regarding the inspiration and intention of the Channel Partners Fact Book guide for telephony agents. |
InternetNews December 16, 2005 Sean Michael Kerner |
Sun Portal Server Hits With SOA Touch The new free portal server takes aim at Web 2.0 app deployment. |
InternetNews February 2, 2004 Susan Kuchinskas |
Upgrade Joins Microsoft 'Great Plains' and 'Solomon' Version 2.0 of the Redmond, Wash.-based software giant's Business Portal provides mix-and-match collaboration and application access. |
CRM September 2007 Ian Jacobs |
Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel. |
CRM June 2015 Garrison Wynn |
The Call Center: Talk About Issues! Three observations on keeping -- and cultivating -- agent talent |
JavaWorld February 2003 Carl Vieregger |
Develop Java portlets While the public release of a common API for portlets is still a couple of months away, Java developers can use proprietary APIs from corporate portal vendors to experiment with portlet development. This article introduces SAP's portlet API. |
T.H.E. Journal February 2005 Betty Schweizer |
The Evolution of Information Access From dedicated terminals and dial-up service to the power of the enterprise Web: proposes that school districts form consortia to purchase and leverage Web portal technology, highlighting Minnesota's Plumtree Portal, the first portal-based service for k-12 education. |
IndustryWeek October 1, 2001 Tim Stevens |
Data Doorway Portals customize information for employees' needs... |
CRM January 2004 Jason Compton |
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? |
T.H.E. Journal August 2000 Kent Keel |
Can Portals Make a Difference in the Work of Educators |
CFO November 2, 2004 John Goff |
Cutting Through the Clutter Desktop business systems at last begin to succeed in taming the profusion of Websites, cyberpasswords, and software. |
Insurance & Technology November 27, 2005 Anthony O'Donnell |
For the Business, By the Business As insurers progress in the adoption of service-oriented architectures and business-rules technologies, IT's ability to deliver enterprisewide solutions is improving. |
InternetNews April 9, 2008 Kenneth Corbin |
IBM Dials up Web 2.0 For Enterprise Portals With WebSphere refresh, IBM continues its campaign to introduce dynamic Web features into business systems. |
InternetNews November 10, 2004 Clint Boulton |
IBM's Portal WebSphere Adds Integration IBM's new WebSphere portal software boasts content management, business process integration and virtual portal support. |
Insurance & Technology April 2, 2004 Anthony O'Donnell |
Allmerica Reaches CMM Level 3 Making good on a promise to achieve the milestone within two years, Allmerica Financial's (Worcester, Mass., $26.5 billion in assets) technology arm, Allmerica Technology Services (ATS), has received CMM (capability maturity model) Level 3 certification. |
JavaWorld May 2001 Eric Hammond |
Portal Server promising but immature iPlanet EKP from the Sun-Netscape Alliance is a good start, but lacks tight integration. However, its value for the enterprise comes from pushing vital information to employees, customers, and partners... |
Information Today November 2000 |
Plumtree Software Introduces Corporate Portal 4.0 Plumtree Software, Inc. has announced the release of Plumtree Corporate Portal 4.0, featuring the new Massively Parallel Portal Engine. According to the company, this engine processes user requests for corporate information and applications from a wide variety of computers in parallel... |
InternetNews January 13, 2006 Clint Boulton |
Ambuj Goyal, GM, IBM Information Management General manager Ambuj Goyal discusses how IBM's emerging information-as-a-service plan is a work in progress. |
CIO December 1, 2002 Elana Varon |
Portals Finally Get Down to Business Portals have been with us since the early days of Internet applications. Now they've come of age, and they're ready to engage customers and business partners. |
CIO February 15, 2004 Eric Knorr |
The Velvet Revolution Portals have become valuable corporate tools. While other IT projects have been shelfed, portal projects continue. |
CRM September 1, 2004 Lior Arussy |
Stop Wasting Everyone's Time Give agents timely access to relevant data, and watch sales and satisfaction soar. |