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Insurance & Technology
December 23, 2005
Maria Woehr
No Place Like Home To streamline work processes and improve ease of doing business, The Hartford redesigned its Electronic Business Center (EBC) agent portal home page. mark for My Articles similar articles
Insurance & Technology
March 12, 2010
Anthony O'Donnell
Narragansett Bay Launches New Homeowner Web Site, Agent Portal The enhancements will allow the company to fulfill new customer needs and provide what the carrier describes as outstanding service to its policies with advanced straight-through processing to its independent agents. mark for My Articles similar articles
Insurance & Technology
February 10, 2010
Joel Curry
Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in. mark for My Articles similar articles
InternetNews
December 20, 2005
Clint Boulton
IBM Bows to Portal Maker IBM adds a convenient front door for its WebSphere Portal software by acquiring partner Bowstreet. mark for My Articles similar articles
Insurance & Technology
July 11, 2008
Akhil Tripathi
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. mark for My Articles similar articles
Insurance & Technology
April 6, 2006
Maria Woehr
Hanover Goes Commercial In an effort to strengthen its commercial business, Worcester, Mass.-based The Hanover Insurance Group deployed OneShield's browser-based rating and policy administration platform, Dragon, for commercial package policies. mark for My Articles similar articles
Insurance & Technology
February 1, 2006
Phil Britt
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. mark for My Articles similar articles
Insurance & Technology
April 2, 2004
Tapp & O'Connell
Open Door to Claims Info A carefully deployed, context-based Web portal dashboard is the key to successfully navigating customer need for quick, clear and reliable claims information. mark for My Articles similar articles
Insurance & Technology
March 18, 2005
Wendy Toth
Information Support Bankers Life seeks to grow business by offering a new Web portal as a single point of information access to its captive agent sales force. mark for My Articles similar articles
Job Journal
May 8, 2011
Insurance Agents Enjoy Secure, Solid Careers If you enjoy working with others and can empathize with their problems and concerns, you can build a fulfilling, lucrative career in the insurance industry. You'll be helping people protect their families, their homes and their personal belongings. mark for My Articles similar articles
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. mark for My Articles similar articles
Insurance & Technology
May 16, 2007
Susana Schwartz
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. mark for My Articles similar articles
Insurance & Technology
July 8, 2010
Nathan Golia
Farmers Looks to E-Readers for Agent Resources The insurer and its agents are finding that improving access to sales and training resources by putting them on e-readers improves customer service. mark for My Articles similar articles
PHONE+
March 23, 2010
Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing. mark for My Articles similar articles
Insurance & Technology
April 1, 2009
Anthony O'Donnell
Despite Downturn, Insurers Remain Committed to Core Systems Evolution Despite the gloom that has consumed the financial services industry, most insurance companies remain bullish on technology investment and many are looking to build out policy admin capabilities to position themselves for growth mark for My Articles similar articles
PHONE+
December 30, 2009
Khali Henderson
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry. mark for My Articles similar articles
CRM
November 2004
Barton Goldenberg
Who Really Owns the CRM Initiative? The battle between business and IT for control of users' desktops. mark for My Articles similar articles
PHONE+
Michael Murphy
Surviving Carrier Consolidation Consolidation definitely has its pros and cons. Your willingness to prepare yourself, diversify within the industry and maintain strong client and vendor relationships will help you succeed no matter how the landscape changes. mark for My Articles similar articles
CRM
July 2013
Barton Goldenberg
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. mark for My Articles similar articles
The Motley Fool
January 31, 2005
Working With Real Estate Agents Approach the relationship sensibly, and you'll both be happier. mark for My Articles similar articles
Insurance & Technology
April 13, 2010
Anthony O'Donnell
Q&A With Mike Clifton, CIO, The Hanover: Combining Legacy and Modern Technology The Hanover CIO Mike Clifton relates how the Worcester, Mass.-based insurer successfully combines legacy and modern, rules-based technology to meet changing customer and distributor demands and exploit market opportunities. mark for My Articles similar articles
PHONE+
December 30, 2009
Channel 101 -- PHONE+ Fact Book 2010 An updated primer of telecom industry basics. mark for My Articles similar articles
CIO
May 15, 2002
Lauren Gibbons Paul
Portal Power It's hard to get it right, but when you do, enterprise portals can help employees do their job better... mark for My Articles similar articles
InternetNews
June 24, 2010
JBoss Portal 5 Release Easier to Use With features that include a revised user interface, the JBoss Portal 5 release is designed to make it easier for users to create, manage and build sites. mark for My Articles similar articles
PHONE+
September 16, 2009
Lynn McCullough
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. mark for My Articles similar articles
PHONE+ Back to Basics: Channel Partners Fact Book 2011 An editorial regarding the inspiration and intention of the Channel Partners Fact Book guide for telephony agents. mark for My Articles similar articles
InternetNews
December 16, 2005
Sean Michael Kerner
Sun Portal Server Hits With SOA Touch The new free portal server takes aim at Web 2.0 app deployment. mark for My Articles similar articles
InternetNews
February 2, 2004
Susan Kuchinskas
Upgrade Joins Microsoft 'Great Plains' and 'Solomon' Version 2.0 of the Redmond, Wash.-based software giant's Business Portal provides mix-and-match collaboration and application access. mark for My Articles similar articles
CRM
September 2007
Ian Jacobs
Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel. mark for My Articles similar articles
CRM
June 2015
Garrison Wynn
The Call Center: Talk About Issues! Three observations on keeping -- and cultivating -- agent talent mark for My Articles similar articles
JavaWorld
February 2003
Carl Vieregger
Develop Java portlets While the public release of a common API for portlets is still a couple of months away, Java developers can use proprietary APIs from corporate portal vendors to experiment with portlet development. This article introduces SAP's portlet API. mark for My Articles similar articles
T.H.E. Journal
February 2005
Betty Schweizer
The Evolution of Information Access From dedicated terminals and dial-up service to the power of the enterprise Web: proposes that school districts form consortia to purchase and leverage Web portal technology, highlighting Minnesota's Plumtree Portal, the first portal-based service for k-12 education. mark for My Articles similar articles
IndustryWeek
October 1, 2001
Tim Stevens
Data Doorway Portals customize information for employees' needs... mark for My Articles similar articles
CRM
January 2004
Jason Compton
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? mark for My Articles similar articles
T.H.E. Journal
August 2000
Kent Keel
Can Portals Make a Difference in the Work of Educators mark for My Articles similar articles
CFO
November 2, 2004
John Goff
Cutting Through the Clutter Desktop business systems at last begin to succeed in taming the profusion of Websites, cyberpasswords, and software. mark for My Articles similar articles
Insurance & Technology
November 27, 2005
Anthony O'Donnell
For the Business, By the Business As insurers progress in the adoption of service-oriented architectures and business-rules technologies, IT's ability to deliver enterprisewide solutions is improving. mark for My Articles similar articles
InternetNews
April 9, 2008
Kenneth Corbin
IBM Dials up Web 2.0 For Enterprise Portals With WebSphere refresh, IBM continues its campaign to introduce dynamic Web features into business systems. mark for My Articles similar articles
InternetNews
November 10, 2004
Clint Boulton
IBM's Portal WebSphere Adds Integration IBM's new WebSphere portal software boasts content management, business process integration and virtual portal support. mark for My Articles similar articles
Insurance & Technology
April 2, 2004
Anthony O'Donnell
Allmerica Reaches CMM Level 3 Making good on a promise to achieve the milestone within two years, Allmerica Financial's (Worcester, Mass., $26.5 billion in assets) technology arm, Allmerica Technology Services (ATS), has received CMM (capability maturity model) Level 3 certification. mark for My Articles similar articles
JavaWorld
May 2001
Eric Hammond
Portal Server promising but immature iPlanet EKP from the Sun-Netscape Alliance is a good start, but lacks tight integration. However, its value for the enterprise comes from pushing vital information to employees, customers, and partners... mark for My Articles similar articles
Information Today
November 2000
Plumtree Software Introduces Corporate Portal 4.0 Plumtree Software, Inc. has announced the release of Plumtree Corporate Portal 4.0, featuring the new Massively Parallel Portal Engine. According to the company, this engine processes user requests for corporate information and applications from a wide variety of computers in parallel... mark for My Articles similar articles
InternetNews
January 13, 2006
Clint Boulton
Ambuj Goyal, GM, IBM Information Management General manager Ambuj Goyal discusses how IBM's emerging information-as-a-service plan is a work in progress. mark for My Articles similar articles
CIO
December 1, 2002
Elana Varon
Portals Finally Get Down to Business Portals have been with us since the early days of Internet applications. Now they've come of age, and they're ready to engage customers and business partners. mark for My Articles similar articles
CIO
February 15, 2004
Eric Knorr
The Velvet Revolution Portals have become valuable corporate tools. While other IT projects have been shelfed, portal projects continue. mark for My Articles similar articles
CRM
September 1, 2004
Lior Arussy
Stop Wasting Everyone's Time Give agents timely access to relevant data, and watch sales and satisfaction soar. mark for My Articles similar articles