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LiveOps Integrates with Microsoft Dynamics' New Unified Service Desk Integration will begin with voice and chat channels.   |
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AAFCU Gets a Little Help From Help Desk Technology Vendor enables American Airlines Federal Credit Union to manage help desk requests. |
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July 15, 2005 |
Help for the Help Desk Recent studies show users are not satisfied with IT help desk support. |
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June 2012
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A Customer Support Portal to Rely On IRely makes a wise choice with TechExcel's CustomerWise. |
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April 12, 2004
Singer & Kuchinskas |
Reach Out and Fix Someone HP wants to ease the burden of harried help desk folk with an automated offering that lets them remotely harvest end-user information. |
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March 22, 2013
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Killing the Help Desk Softly - or Blowing It Up A "bring your own support" movement is sprouting up within BYOD programs as employees become more self-sufficient. Is this a death knell for the IT help desk? One possible savior: an enterprise Genius Bar. |
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Zendesk Taps iPad for New Help Desk App The Zendesk for iPad help desk app includes new features specifically for the iPad. |
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April 2010
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Customer Service Gets SaaSy The contact center can finally benefit from software-as-a-service. |
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Forrester: IT Help Could be Better According to a new report from Forrester Research, most IT users are not satisfied with their company's IT support. |
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December 17, 2009 |
HP Courts Telcos With Trio of Cloud Releases New SaaS offerings geared for helping small and midsized businesses scale their operations in the cloud. |
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Don't Get Lost in the Cloud Beyond the hype, what cloud computing means for advisors. |
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May 2010
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More Integration Opportunities? Yes, Maybe . . . It is assumed that a cloud-based system will provide more data integration opportunities, but that may be a false assumption if there are significant gaps in the translation interface between two different programs. |
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Is It Time to Move Your Contact Center to the Cloud? Make sure you understand the myths and realities. |
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June 9, 2010 |
Why SMBs Should Embrace Hybrid Computing A mixture of on-premise software applications combined with other apps and services based in the cloud can help SMBs save money and still maintain control and security of their most important data. |
CRM
January 2013
Leonard Klie |
Building an Impenetrable Cloud Companies concerned about data security have more hybrid (public and private) cloud computing options. |
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August 30, 2005
Clint Boulton |
BMC Buys to Boost Service Desk Software BMC Software moved to boost its service desk software by acquiring KMXperts, which makes software that helps IT service and customer support centers run better. |
PHONE+
April 13, 2010
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Selecting a SaaS Provider Software as a service, also known as hosted on-demand business applications, is providing a rare first-mover opportunity for telecom agents |
