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CIO
July 15, 2005 |
Help for the Help Desk Recent studies show users are not satisfied with IT help desk support.   |
CIO
February 15, 2002
Christopher Lindquist |
IT Needs Leadership The Meta Group's report, "The CIO Desk Reference: Critical Competencies Every CIO Must Master," states that CIOs must look beyond day-to-day operations and gain skills in areas such as IT portfolio management and value management. |
CIO
June 23, 2014 |
CIOs vs. Consumer Tech: How to Win Over Your Users CIO's Publisher Adam Dennison makes the case for CIOs to take advantage of user enthusiasm for new technologies while shoring up security and compliance controls. |
CIO
March 15, 2004
Martha Heller |
Six Smart Strategies for Handling the Help Desk - The Exchange Members of the Best Practice Exchange offer ways to make the most of your understaffed help desk. |
T.H.E. Journal
October 2004
Matthew Miller |
Editor's Pick: Laptop Desk v2.0 The Laptop Desk Version 2.0 from LapWorks Inc. is one of those ancillary items that you don't really need, but once you have it you don't know how you got by without it. |
CIO
May 17, 2013
Tom Kaneshige |
Dual-Persona Smartphones Not a BYOD Panacea Mobile vendors are pushing technologies that split a smartphone into two separate platforms for business and personal data. Problem solved, right? Not so fast. It's still easy for employees to circumvent the two worlds. |
CIO
September 24, 2012
Tom Kaneshige |
BYOD and Smartphones: Ingram Micro Goes Global After crafting a voluntary global BYOD smartphone policy, Ingram Micro sees a spike in adoption, including a new U.S. mandate. |
InternetNews
August 30, 2005
Clint Boulton |
BMC Buys to Boost Service Desk Software BMC Software moved to boost its service desk software by acquiring KMXperts, which makes software that helps IT service and customer support centers run better. |
CRM
October 13, 2011
Leonard Klie |
SmarterTools Moves its Help Desk Software into the Cloud New SmarterTrack application is scalable across platforms and operating systems. |
CRM
July 2, 2015 |
TeamSupport Launches Product Lines Feature TeamSupport.com, a provider of B2B help desk and service desk software, has released Product Lines, a feature to help companies that market products under multiple brands or across distinct divisions organize their support activities to mirror their brand or product families. |
CIO
August 5, 2013
Tom Kaneshige |
CIOs Need to Push BYOD Policies to Lure Millennials If you hope to attract GenY technology professionals, your IT strategy better include a bring-your-own-device plan that plays to the strengths of this tech-dependent generation. |
AskMen.com
Jordan Devine |
What Your Desk Says About You What your desk says about you will serve as the basis for what others -- your boss, your clients, your coworkers -- will think about you. Here are some suggestions to help you make sure that what your desk says about you is positive. |
InternetNews
February 14, 2011 |
Zendesk Taps iPad for New Help Desk App The Zendesk for iPad help desk app includes new features specifically for the iPad. |
CIO
June 23, 2014
Adam Dennison |
CIOs vs. Consumer Tech: How to Win Over Your Users The author makes the case for CIOs to take advantage of user enthusiasm for new technologies while shoring up security and compliance controls. |
CIO
May 10, 2012
Tom Kaneshige |
BYOD Stirs Up Legal Problems Does Bring Your own Device put your company in murky legal water? You bet. Employees need protections, too. |
Information Today
November 5, 2012 |
Research Solutions Transitions Document Delivery Customers to Reprints Desk Research Solutions co-founders Chris Atwood and Shane Hunt will join Reprints Desk in strategic customer-facing roles, where they will remain actively engaged with customers. Terms of the transaction were not disclosed. |
CIO
Meridith Levinson |
How to Organize Your Office and Boost Your Productivity Ellen Delap outlines some strategies and tools anyone can use to keep a home office, commercial office or cubicle organized and effective. |
Information Today
December 11, 2014 |
Reprints Desk Runs Limited-Time Promotion ILLiad users (and new Reprints Desk customers) who install Reprints Desk's document delivery browser plug-in for their libraries will receive a selection of two free articles. |
AskMen.com
Brandon Dyce |
Fashionable Desk Accessories A neatly arranged, sharply stylized desk indicates to your colleagues and, more importantly, to your boss that you have a well-thought-out style and approach to your work. |
PC Magazine
April 4, 2007
Bryan Gardiner |
Gearlog: The Fancy Mac Desk Finally, a desk that adequately reflects all the smugness of today's discerning Mac user. |
CIO
August 18, 2014
Tom Kaneshige |
Court Ruling Could Bring Down BYOD In what could be a decisive blow to the Bring Your Own Device trend, the California Court of Appeal ruled that companies must reimburse employees for work-related use from personal mobile devices. |
InternetNews
May 17, 2005
Sean Michael Kerner |
Forrester: IT Help Could be Better According to a new report from Forrester Research, most IT users are not satisfied with their company's IT support. |
CIO
September 18, 2012
Jeff Vance |
Free Mobile Apps Put Your BYOD Strategies at Risk When it comes to the BYOD trend, CIOs worry over their lack of control of mobile apps. However, it's not only about rogue mobile apps packing malware that trouble them. IT leaders are also concerned by the risks posed by malware-free mobile apps. |
Bank Systems & Technology
July 5, 2004
Vicki Gerson |
AAFCU Gets a Little Help From Help Desk Technology Vendor enables American Airlines Federal Credit Union to manage help desk requests. |
CRM
June 17, 2014
Sarah Sluis |
LiveOps Integrates with Microsoft Dynamics' New Unified Service Desk Integration will begin with voice and chat channels. |
T.H.E. Journal
November 2006
Mikael Blaisdell |
Getting Beyond Break/Fix As long as the help desk is thought of only as a problem solver, it will never play as full a role in educational objectives as it could. |
CIO
January 5, 2015
Kim S. Nash |
CIOs Need to Snap Out of Complacency Your business colleagues aren't as impressed with you as you are. Our 14th annual State of the CIO research rewrites your priorities for 2015. |
Fast Company
Chris Gayomali |
Breather, Like Zipcar For Workspaces, Launches In NYC Instead of paying monthly rent for a desk you use once or twice a week, the Breather app lets you duck into one of its small, cozy workspaces for an hourly fee. |
Information Today
February 12, 2009 |
Reprints Desk Enhances Doc Delivery Service Reprints Desk, Inc. announced the release of enhancements to its STM Document Delivery service that enable research-oriented organizations to transform article ordering and delivery. |
Food Processing
September 2013
Anthony Hernandez |
Protecting Your Data in a Mobile World If food companies adopt a bring-your-own-device approach, they need to establish clear policies and implement IT security controls. |
CIO
September 17, 2012
Tom Kaneshige |
CIOs Look Ahead: Millennials, Consumer Tech and the Future The newest wave of workers, known as Millennials, are demanding technology freedom and a blurring of the work-life line through social media and personal mobile devices. Here's how CIOs can give Millennials what they want without relinquishing control. |
Information Today
November 21, 2013 |
Reprints Desk Plans Document Delivery Upgrade Reprints Desk announced an upgrade to its Article Galaxy document delivery management system: The revamped service will debut in January 2014. |
Entrepreneur
November 2005
Laurel Delaney |
In the Sites Expanding your business internationally? These websites can help. |
CIO
May 15, 2012
Kim S. Nash |
A Secure BYOD Policy at MasterCard? Priceless. MasterCard Worldwide is a year into its BYOD policy and the program is growing strong while the company keeps a watchful eye on security. |
CIO
October 12, 2012 |
Why CIOs Should Reconsider BYOD CIO magazine publisher emeritus Gary Beach sees reasons that a popular BYOD policy will be unsustainable for companies. Some IT execs are already switching to providing company-provided consumer devices. Will you be next? |
