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Job Journal June 13, 2004 Marty Nemko	Quick Fix: Is the Customer Always Right? Unbending customer service may not be the best policy.
IndustryWeek September 1, 2008 Jonathan Katz	A Healthy Approach to Going Lean Corporate wellness programs encourage employees to manage their health.
Job Journal February 8, 2009 Brian Tracy	Qualities Most in Demand Every employer has a pretty good idea of what he or she wants more of and less of in employees. Here are the big five - traits employers want, and that you can cultivate yourself to land the role you want.
HBS Working Knowledge April 10, 2006 David Sirota et al.	Why Your Employees Are Losing Motivation Most companies have it all wrong. They don't have to motivate their employees. They have to stop demotivating them.
BusinessWeek September 10, 2007 Kerry Sulkowicz	Straight Talk At Review Time How do you learn the art of delivering constructive criticism to employees?
HBS Working Knowledge July 16, 2008 Porter et al.	What Should Employers do About Health Care? Companies that cut health care costs without improving the overall value of care eventually pay a price in terms of employee absenteeism and chronic ailments.
Managed Care August 2005	Who's Responsible For Controlling Costs? When it comes to controlling rising health care costs, consumers think the responsibility rests squarely on health insurance companies' shoulders, a new survey says.
Financial Advisor June 2012 Roy Diliberto	Extraordinary People -- Extraordinary Results An advisor who constantly complains about his employees should realize that he, not his associates, is the problem.
IndustryWeek October 1, 2007 Jonathan Katz	Efficiency Boosts Productivity Increased employee output increases productivity.
IndustryWeek January 1, 2008 Adrienne Selko	Employers Offering Financial Rewards for Healthy Behavior Almost half of companies interviewed offer financial incentives to help workers improve health.
Financial Planning September 1, 2007 Laura A. Candris	Manager No-No's Disgruntled employees can sue employers at any time. Here are some common employee relations mistakes management should avoid.
AskMen.com Edward Chalmers	13 Ways To Encourage Teamwork Whether you're already the boss or still an aspiring leader, knowing how to encourage teamwork is an essential business skill. Building a team involves more than just putting the right people together.
Managed Care June 2007	Employers Gear up for More Employee Health Management Employers have a clear interest in expanding initiatives to help workers manage their personal health effectively, according to a survey.
Job Journal October 2, 2011 Peter Weddle	The Smarter Resume Most resumes fail to get the attention necessary to win an interview. So, what does it take to stand out from the crowd in a job market swamped with qualified applicants? Present yourself as someone who is constantly working to improve their market value.
Job Journal January 27, 2013 Peter Weddle	Elevate Your Standing With Employers Accepting the label of "jobseeker" can leave you stuck in a bottomless pool of applicants. Those who rise to the top get employers' attention by being something more than a someone simply looking for work.
Knowledge@Wharton	Want to Study Accounting or Medieval History? Chances Are, Your Employer Will Foot the Bill Virtually all employers offer this benefit, to some degree. Employees do not pay for this benefit in the form of lower wages. In fact, employers actually pay higher wages when they also have this benefit, suggesting that the workers must be more productive to compensate for the higher salaries.
CIO November 1, 2005 Edward Prewitt	Watch What You Say Communication from the top is a leading factor in employee motivation, morale and even loyalty, according to a study from the consultancy Hay Group. But keeping workers informed is not something executives do well.
Job Journal June 11, 2006 James E. Challenger	Career Pros: The Extended-Leave Option An increasing number of people find that the typical vacation is no longer sufficient when it comes to replenishing their energy and recovering from the frantic pace of today's workplace.
Job Journal January 22, 2006 Michael Kinsman	Career Pros: Loyalty on the Rise Employers and employees are rediscovering loyalty.
Entrepreneur May 2005 Chris Penttila	Passing the Buck If you're asking employees to manage their own benefits, you could be asking for trouble.
Managed Care February 2008 Lola Butcher	Wellness Programs: No Longer Just an Add-On In the face of stiff competition from a growing category of dedicated wellness companies, major health plans are launching sophisticated, ambitious programs to slake employers' thirst for these products
Job Journal July 24, 2005 Michael Kinsman	Career Pros: Ailing Healthcare Coverage As healthcare costs increase, a survey by Yankelovich finds more workers rate healthcare coverage as their preferred employee benefit.
Job Journal March 28, 2010 Peggy Klaus	Career Pros: A Different Take on Some Aspects of Work You Hate You know you're supposed to do these things, but you'd rather not.
Job Journal October 12, 2008 Michael Kinsman	Career Pros: Benefits a Big Deal at Small Firms When it comes to perks, smaller employers need to think big.
HBS Working Knowledge August 23, 2004 Lauren Keller Johnson	Four Practices for Great Performance Expecting the best from employees doesn't always deliver results. Instead, managers must involve workers in setting goals that are achievable, measurable, and tap into motivation.
Job Journal July 4, 2010 Peter Weddle	Career Pros: Your Best Resume is Incomplete For a standout resume, you might try this counterintuitive approach.
Entrepreneur March 2009	Free Lunches do Exist An employee explains why company-sponsored lunches are so valuable.
Fast Company December 2000 Astrid Sandoval	Put People Before Technology Mistake: Working with companies that cared about their products but not about their people. Payoff:"Building a different kind of company that is based on meeting the needs of employees"...
IndustryWeek March 14, 2012 Jonathan Katz	Executives Fear Leadership Shortage Study: lack of potential leaders is the most pressing human resource challenge organizations expect to face in 2012.
Entrepreneur May 2007 Jennifer Pellet	401(k) Reform Keeping your company's 401(k) program transparent.
HBS Working Knowledge July 26, 2004 Jim Heskett	Summing Up: Work-Life: Pathway to Improved Productivity? Can there be a a trade-off between improved work-life balance and productivity? In general, respondents rejected the notion.
IndustryWeek December 14, 2011	Compensation Trends: Modest Raises, Merit Rules Manufacturers are projected to increase salaries by 2.9%, in line with employers as a whole.
Job Journal February 21, 2010 Peter Weddle	Qualified isn't Enough Given the number of unemployed in contrasts to job openings, many employers are now able to hire above-average talent. In today's competitive job market the talented are being siphoned out while the mediocre employees are getting left behind.
IndustryWeek February 1, 2008 Jonathan Katz	The Younger They Are, the Less Satisfied Newer-generation workers expect more from employers.
Financial Advisor December 2008 David Lawrence	Sending A Message Employee manuals set rules for financial advisory firms that can save time and money.
Managed Care April 2001	Employees' tolerance of change underestimated? Health care prognosticators have lately been predicting the coming of a defined-contribution payment system in which an employer would give an employee a voucher (or other stipend) and tell him to go find and purchase his own health care benefits. But employers are unlikely to switch...
Investment Advisor September 2010 Angela Herbers	The Fast Track: The Six Most Common Problems with Employees Owner advisors, read this column, then give it to your employees.
Managed Care June 2007 Lola Butcher	Big Companies Holding Fast To Employer-Sponsored System In board rooms across the country, decisions are being made to battle, rather than run from, rising costs of health care.
Managed Care November 2003	Double-digit increases continue for health benefits Despite some slowing in the trend, employers can still expect to face the fifth straight year of double-digit increases for employee health care benefits. Towers Perrin surveyed 200 businesses with an average workforce of 7,200 to find that a 12-percent increase in costs is expected in 2004.
Managed Care January 2006	Costs Slow Down, But Not Enough to Assuage Employers' Concern A new survey shows that health care costs for companies are increasing more slowly than in recent years.
Job Journal March 14, 2010 Peter Weddle	The 50/50 Job Search The conventional wisdom that searching for work is a full-time job used to be good advice. But today it's a formula for long-term unemployment. The other task that's equally essential for success in the post-recession job market? Revitalizing your career.
Pharmaceutical Executive October 1, 2006	Sales and Marketing: Where the Buck Stops Pharma's ultimate customer is the employer - the guy who pays the health plan's bill. Here's what he wants to know about drugs.
Entrepreneur December 2003 Joanne Cleaver	Management Buzz Determining who's an employee and who's not... hiring vets might be your best bet... etc.
AskMen.com Roberto Rocha	6 Ways To Master Office Politics There's no way to eradicate office politics. But there are ways to keep them friendly, light and harmless. While it's commonly accepted that the attitude of an office reflects the attitude of the boss (i.e. lazy manager = lazy workers), employees have a lot of power to influence morale.
Job Journal April 25, 2004 Marty Nemko	Quick Fix: The Stealth Resume A new approach to applying for a job.
Knowledge@Wharton April 9, 2003	Call Centers: Using Social Networks to Spur Staff Retention and Productivity Turnover at call centers, though difficult to chart, has been estimated at between 25% and 45% a year. No business likes that amount of turnover, so employers at call centers savor any tips on how to keep workers. One way to do so may be to get current workers to recommend, mentor and befriend new hires.
Managed Care January 2002	Employers struggle to preserve pharmacy benefit In an effort to protect the pharmacy benefit for employees, companies are using a variety of techniques to manage expenditures...
AskMen.com Sean Hewitt	How to Get the Best Benefits Many factors can affect the value of a job offer, and benefits are often at the top of the list. So how do you know if the benefits you are being offered are any good? Here's a review of which benefits are most important and what you're entitled to receive.
IndustryWeek May 1, 2005 Patricia Panchak	Editor's Page -- Wanted: Inspired Leaders, Engaged Employees We're leading in a particularly tough time in manufacturing, and it's management's job to lead employees through it. But you have to level with your employees if you expect to lead them.
AskMen.com Dimitri A.C. Ly	Office Party Survival Guide Though companies organize office parties to reward their workers and boost employee morale, these social events can quickly turn into career death traps if you're not careful.