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CIO March 1, 2003 Stephanie Overby	Breaking Up Is Hard to Do When your outsourcing relationship is on the rocks, here's how to manage the split.
IndustryWeek August 1, 2008	So You Think you Want to Outsource Your IT? Here are five key questions to answer before making the outsourcing decision.
Entrepreneur March 2006 Chris Penttila	Out With It When growing your business, you know you can't do it all on your own. But could you be outsourcing too much?
CIO August 1, 2001 Lorraine Cosgrove Ware	Turn Your Cost Center into a Moneymaker Companies will increase their spending on Internet-based customer care by 34 percent in 2002, according to a February survey of 220 U.S. companies with 100 employees or more...
CRM February 2, 2004 Ginger Conlon	The Great Outsourcing Debate The debate has its own benefit, that of providing information and opinion on both sides that could help companies decide what's right.
CRM August 2004 Jason Compton	Making the Right Call Choosing the right call center outsourcing option for your business.
Entrepreneur October 2003 Chris Penttila	Close the Loop If you're outsourcing projects right and left, make sure the information you need is rolling back to you.
Wall Street & Technology October 25, 2004 Jim Middlemiss	BPO Draws Broader Appeal Faced with ever-increasing pressure to cut costs, more investment firms are tapping business process outsourcing.
Wall Street & Technology June 19, 2008 Cory Levine	Firms Resist Outsourcing Content Security New AIIM survey shows that firms are reluctant to adopt an out-of-house model for content security.
CIO March 1, 2003 Stephanie Overby	Walk Like an Outsourcer After ending an outsourcing deal early, Farmers Group learns the key to successful "re-insourcing": running its IT shop like an outsourcer would.
Bank Technology News June 2007 Geeta Sankappanavar	Financial Services Outsourcing: Not If, But When BPO companies now offer a way to achieve the cost and quality advantages of strategic global outsourcing without the risks of losing control of the operation and without the investment costs of setting up their own offshore centers.
CFO February 15, 2006 John P. Mello	Going All Out As the costs of managing HR departments rise, more companies are outsourcing the bulk of services to one-stop shops.
Financial Planning June 1, 2013 Barry Glassman	Make Outsourcing a Competitive Advantage The strategy is not new - but the extent to which we use outside expertise is unusual.
CRM January 1, 2007 John Bostick	The Soul Searching That Comes with Sole-Sourcing It's popular to say that consolidating one's IT outsourcing activities with a single provider means having just one throat to choke. But who is really getting strangled in the long run? Multisourcing is a better choice.
CIO November 15, 2001 Susan H. Cramm	The Dark Side of Outsourcing Farming out the best work will hollow out your organization...
InternetNews August 29, 2005 Tim Gray	Financial Service Providers Should Outsource More To improve the bottom line, financial firms should send IT work out.
Wall Street & Technology December 28, 2009 Michael Lobosco	Evaluating Outsourcing Options The technology and capabilities of outsourced portfolio management systems offer functionality that is comparable to their installed counterparts. But not all outsourced solutions are created equal.
CFO December 1, 2004 Don Durfee	Buyer Beware More companies than ever have experience with outsourcing. So why are deals still failing?
IndustryWeek January 1, 2008 Brad Kenney	Outsourcing Strategies: Four Keys to Manufacturing IT's Future What to outsource, and what to hold close? Keep these keys in your pocket to unlock a more competitive, business-centric IT organization - both inside and outside your walls.
Food Processing January 2009 Dave Fusaro	Collective Wisdom on Outsourcing Our joint survey on contracting-out production, R&D and other functions finds a lot of mixed feelings.
CIO September 29, 2010 Adam Hartung	Outsourcing for the Right Reasons If you're outsourcing to cut costs, you're doing it wrong. Instead, reinvest your resources in technologies that can help you compete.
IndustryWeek November 1, 2007 Brad Kenney	If Machiavelli Were an IT Manager... Moving beyond the monolithic contract to divide and conquer outsourcing projects.
CIO September 1, 2003	Going There, Doing That Asked about their companies' offshore outsourcing experiences and expectations, 101 CIOs, IT executives and managers in a survey confirmed what you might expect. India was the major destination. Labor costs were the biggest area for savings. And app development was the main activity.
CIO December 1, 2002 Susan H. Cramm	Questions on The CIO's Green Mile I need to save some money in this last quarter. What can I do without endangering the business?... What tasks should IT departments outsource, and what percentage of total IT dollars should be outsourced?... How does the service-level-agreement (SLA) process tie in to budgeting?
CFO August 1, 2003 Lori Calabro	Under One Roof Rather than invest in technology, more firms are outsourcing HR -- sometimes with one provider.
Bank Technology News December 2004 Holly Sraeel	Outsourcing Gets a Closer Look. But is It Different? The strategic value of outsourcing has always been the source of some debate in banking. The question is, "Is it different than in years past?" Good question, and the answer depends on the size of institution.
CIO May 15, 2001 Ruffin Veal III	Private Lessons for the Public Sector Public Sector IT Outsourcing... Secrets of Installation Success...
The Motley Fool June 10, 2004 Mark Mahorney	IT Spending Heats Up CIOs are planning to spend more on new technologies going forward, which will benefit the outsourcing companies.
InternetNews May 26, 2004 Colin C. Haley	Outsourcing's Stumbling Block When outsourcing goes bad, there's usually a simple reason why.
Financial Advisor July 2009 David Lawrence	How Much Is Too Much? Outsourcing can financial advisors who try to tackle too much alone.
Insurance & Technology June 16, 2004 Peggy Bresnick Kendler	Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations.
Bank Director 3rd Quarter 2010 Chris Costanzo	Making the Most Out of Trust Of all the processing functions that a bank performs, trust seems most ideally suited for outsourcing.
HBS Working Knowledge July 4, 2005 Poping Lin	Should You Outsource Your Marketing? Most companies already outsource a portion of their marketing function -- advertising. But what about direct-mail management, lead management, or customer analytics?
CIO February 1, 2004 David Clarke	The Dangers of Outsourcing (and What to Do About Them) You may have just inked a fabulous outsourcing deal. But as the CTO of the Red Cross has learned, you have to be prepared for the end game.
Inc. May 2007	Going VoIP Five questions to consider before cutting your landline.
CIO December 1, 2006 Bill Regehr	Fear of Dependency Small to midsize organizations, using small to midsize vendors, must always be ready to break away and stand on their own two feet.
CIO May 1, 2003 Stephanie Overby	Staff Alert With outsourcing on the rise, CIOs are at the center of a morale crisis. They see many of their workers battling stress on the job. The best leaders learn to help employees now -- and keep them in the future.
Bank Technology News September 2009 Mike Scheuerman	Outsource the Small Stuff Small financial institutions typically struggle with their IT infrastructure. Often, the answer is outsourcing.
Global Services October 30, 2008 Ben Bauer	The New Outsourcing Option Developing, operating and managing volumes of information as well as maintaining mission-critical applications is a challenge faced by most organizations. That's when infrastructure as a service comes to the rescue
CIO May 1, 2012 Maryfran Johnson	Are CIOs Looking to Bring Outsourced IT Jobs Back In-House? Why CIOs are changing their outsourcing strategy to bring more IT jobs back in-house.
Wall Street & Technology November 18, 2005 Leslie Kramer	CIO Challenge: Business Process Outsourcing As Wall Street firms reevaluate their core competencies, once-strategic business processes are now being outsourced. But deciding which processes to outsource and managing the provider relationship remain critical to success.
IndustryWeek July 1, 2006 Patricia Panchak	Editor's Page -- Next-Generation Outsourcing A new realism about manufacturing outsourcing takes hold.
Global Services January 1, 2008 Todd Lefkowitz	Answering Services Call Regardless of the IT infrastructure outsourcing option a customer organization chooses, one of the most important elements in the partnership is the communication on managing risk, optimally using technology and enhancing efficiency.
CIO September 15, 2003 Michael Schrage	Don't Trust Your Code to Strangers If you really want an effective implementation, don't outsource your software development.
CIO November 1, 2000 Tracy Mayor	Our Vendors, Ourselves - Interview: Frank Casale Frank Casale wants you to love your outsourcer as yourself...
HRO Europe Oct/Nov 2007 Andy Teng	Shared Services: Training Wheels for First-time Outsourcing Adopters? Should companies engage in shared services before they outsource? While some report better results with this intermediate step, others say it's not a necessity to achieving great HRO implementation.
CFO February 22, 2005 Anne Stuart	Same Caller, New Message Farming out HR has yet to yield the promised savings. So why haven't CFOs hung up on outsourcers?
Bank Systems & Technology June 2, 2004 Cynthia Ramsaran	Scotiabank Starts With the Basics Though outsourcing overseas raises data security concerns, banks that outsource onshore face many of the the same issues. A discussion with Scotiabank Group's vice president of strategic sourcing about how the bank approaches outsourcing.
InternetNews July 5, 2007 Mike Elgan	Outsource Your Personal Chores Numerous sites allow you to break free from the mundane tasks that are holding you back.
CIO September 1, 2005 Stephanie Overby	Backsourcing Pain JPMorgan Chase's decision to first outsource IT and then bring it back in-house stands as a cautionary tale for any CIO considering an outsourcing megadeal.