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CRM July 13, 2012 James Wong	Change Is the Name of the Game How current technology trends are affecting CRM.
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InternetNews January 19, 2011	Microsoft Unveils Next Gen CRM in the Cloud Microsoft Dynamics CRM Online is delivered ahead of the company's server version.
CIO June 16, 2010 Lauren Brousell	BI Moves to the Cloud CIO survey finds one in five plan to move analytics off-premise in the next three years.
CIO July 31, 2009 Carolyn Johnson	Cloud Computing Survey: Adoption Prospects Are Hazy IT buyers are uncertain about savings from cloud computing, while concerns about security are on the rise.
CRM February 2014 Donna Fluss	Exploring the Role of Cloud-Based Contact Center Solutions Adoption is growing, but concerns remain.
CRM November 6, 2012 Leonard Klie	Social Adds to CRM's Appeal Nucleus Research's Value Matrix highlights new functionality and integration capabilities.
CRM January 2012 Leonard Klie	Are CRM's Worst Years Behind It? Cloud technologies and social networking will drive future demand.
CRM December 2011 Leonard Klie	SMB Hosted CRM Market Set to Triple by 2015 Rapid growth in the SaaS CRM market is paving the way for Social CRM adoption, according to new research from AMI-Partners.
CRM September 30, 2011 Leonard Klie	U.S. SMB SaaS CRM Market Set to Triple by 2015 Rapid-growth in the SaaS CRM market is paving the way for social CRM adoption.
CRM June 2012 J. David Lashar	Smarter CRM Sometimes, the cloud is not enough. Smarter organizations are realizing that they need to go beyond a CRM strategy of migrating transactional applications into the cloud. They are pursuing next-generation CRM strategies centered on serving customers.
CRM December 22, 2011	Really Simple Systems Releases New Mobile CRM Application for SMBs The app promises real-time access to sales system through smartphones.
CRM November 3, 2003	Insuring CRM Success A recent Aberdeen Group study found that CRM investment is on the rise in the insurance industry.
InternetNews March 4, 2011 Paul Shread	Salesforce Friends Facebook for Call Centers The SaaS giant adds support for Facebook to its Service Cloud 3 call center.
CRM October 2013 Barton Goldenberg	Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore.
CRM February 2, 2004	Why CRM? An exclusive survey reveals the primary motivators for deploying CRM.
CRM May 2012 Leonard Klie	CRM Gets More Professional Service providers respond to changing market conditions with greater CRM deployments.
Registered Rep. August 15, 2011 Lauren Barack	Financial Advisors Putting Client Data in "The Clouds" Welcome to the cloud: a way to store and network information that independent reps are adopting, making quick use of the nimble set-up, lower overhead and what they say can be a more secured space for client data.
CRM March 2012 Jim Dickie	Are the CRM Wars Really Over? Existing CRM users would be well advised to test the waters to see if something that would work better for them exists.
CRM March 1, 2004	Hot Seat: The Demand for On-Demand CRM CRM magazine posed the question, "Will hosted CRM ever eclipse on-site CRM in terms of popularity?"
CRM November 2003 Ginger Conlon	How Do You Measure Success? Let us count the ways: Sales measures success one way, marketing another way, service another, and IT yet another. For this reason the first step of any CRM initiative should be to set mutually agreed-upon goals and metrics.
InternetNews July 23, 2010	Enterprise SaaS Surges in 2010: Gartner Businesses are poised to spend more than $8.5 billion this year on cloud and hosted solutions.
CRM December 1, 2006	The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc.
CRM January 2013 David Myron	Remove Avoidable Customer Obstacles CRM cloud vendors are trying to eliminate one of their prospects' biggest obstacles -- concerns about data security. These vendors have recently improved their security efforts with more public and private cloud options.
InternetNews February 17, 2011	Microsoft Expands Dynamics CRM 2011 Options The initial release of Dynamics CRM 2011 ran in Microsoft's cloud, but now the software giant is giving customers more options.
CRM February 2003 Ginger Conlon	Can't Get No Dissatisfaction In an exclusive survey conducted, CRM magazine finds that a surprising number of executives are pleased with their CRM system -- and with their results.
InternetNews July 15, 2010	Enterprises Using the Cloud More Than They Think A recent study by Web performance measurement firm Gomez found that large companies are relying on public cloud services without even realizing it.
CRM May 2012 Kelly Liyakasa	Greater CRM Adoption Predicted A surge in cloud-based and multichannel customer interaction contributes to the uptick, but obstacles remain.
InternetNews January 26, 2011	Privacy Concerns Weigh on Cloud Adoption A new poll of top executives ranks their objections to moving to cloud-computing systems, with nearly half saying that privacy worries are their biggest concern.
CIO September 23, 2009 John Brandon	Cloud Computing: Is it Time to Invest in Cloud Storage? Cloud vendors are touting their storage offerings. IT leaders are intrigued, but wary.
InternetNews January 20, 2009 Richard Adhikari	IBM Pushes Further Into The Cloud With LotusLive Ties up with SaaS, VoIP, Web 2.0 platforms.
CRM July 2, 2010 Juan Martinez	CDC Pivotal Now Offers Social and Small Business CRM Capabilities CDC Software climbs out of the shadows with two important product releases.
InternetNews August 7, 2009	Facebook Moving Up Fast in the Enterprise Study reveals growing use of Facebook, but watch out for Microsoft and IBM. Brand loyalty, customer service, customer loyalty and acquisition were the top benefits noted.
InternetNews September 9, 2010	Microsoft Delivers Dynamics CRM 2011 Beta Cloud and on-premise release includes close integration with Microsoft Outlook and reporting and visualization improvements.
InternetNews November 8, 2010	Microsoft Unveils Hyper-V Cloud Initiative Hyper-V is designed to make it easier for customers to deploy private cloud environments either in-house or from a hosting provider.
CRM July 14, 2015 Javier Peralta	Choose the Right CRM Solution for Your Small Business Mobility, flexibility, and automation will help you get the most out of your system.
CIO March 28, 2012 Lauren Brousell	CIOs Plan to Increase Cloud Spending An exclusive survey finds that many CIOs say cloud services are a plus for business continuity and speedy deployment. But they still worry about security.
InternetNews May 3, 2011	Salesforce Closes $326 Million Deal for Radian6 Salesforce.com completes its acquisition of social CRM vendor - what happens now?
InternetNews December 4, 2009	Enterprises Prefer Private Clouds: Gartner At least, that's for the next several years. But further out, the industry researcher sees even more shifts in the nascent cloud computing market.
Wall Street & Technology December 2, 2009 Penny Crosman	Industry Aims to Secure Cloud The obstacle to large financial firms' use of public clouds has been security, but industry groups and vendors are working to fix this. And internal clouds, protected within a firm's own firewalls, are under construction.
CRM March 20, 2013 Leonard Klie	Microsoft Wants to Take CRM Everywhere The company's stated goal is to support business users wherever they are and on whatever devices they're using.
CRM September 2004 Britt et al.	The 2004 Market Leaders CRM vendors have individually and collectively worked to build confidence in the discipline, and those efforts are paying off. Read on to see what companies prevailed from 2003, and how others are leaving an indelible mark on the industry.
CIO September 23, 2010 Lauren Brousell	IT Spending Continues to Rise CIO's latest economic survey indicates IT leaders are increasing budgets and investing in applications and mobile.
CRM January 1, 2008 Joshua Weinberger	CRM Market Set to Double Recent studies predict the global CRM market will double within six years, and suggest explosive growth in CRM adoption across every segment - especially on-demand CRM.
InternetNews June 7, 2010	Google Talks Up Cloud Security Features Google's efforts to become a viable alternative for enterprises looking to store and manage their data in the cloud will largely be determined by its ability to provide ironclad security.
CRM July 2, 2014 Robert Killory	The Contact Center Revolution While the benefits of the cloud are obvious, figuring out the logistics is less clear.
PHONE+ Charlene O'Hanlon	Partners' Best Bets for Cloud Services Channel partners looking to get into cloud services can hedge their bets on four technologies sure to sell.
PHONE+ December 7, 2009 Michael Murphy	Get Your Head in the Cloud Cloud computing can can provide additional value to new and existing clients.
InternetNews March 29, 2011	40 Percent of Small Businesses to Move to Cloud Survey shows growth in cloud apps and services among small and medium businesses.
CRM June 2, 2014	Microsoft Updates Dynamics CRM Microsoft's latest Dynamics CRM release combines new marketing, social listening, and customer care capabilities with the power of productivity.