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CRM
December 2011
Leonard Klie |
Can Voice Biometrics Hack Computer Security? Speech technology can protect customer data against small-scale attacks.   |
CRM
June 2015
Leonard Klie |
In Data Security, It's a Numbers Game Requiring multifactor authentication makes it harder for hackers to access information |
Registered Rep.
October 31, 2013
Lauren Barack |
Guided by Voices Vanguard, Barclays and Schwab are just three financial services firms confirmed to be using biometrics today -- at least in the early stages. |
CIO
January 11, 2013
Stephanie Overby |
How Emerging Technology Fights Fraud in the Call Center To battle innovative attacks on call centers, enterprises and IT outsourcing service providers are looking to technologies like voice biometrics and behavioral analytics. |
Wall Street & Technology
March 26, 2004
Jim Middlemiss |
Biometrics Add Security in Insecure Times Technologies like voice-recognition and fingerprint authentication can add a layer of security while improving customer service and cutting costs. |
Bank Technology News
August 2008
Michael Sisk |
Yin and Yang? Mobile Banking and Voice Biometrics Voice Commerce Group unveiled a system it says will enable the widespread adoption of biometrics-based "voice signatures" by the global payments and financial services industry. |
Wall Street & Technology
April 18, 2008
Melanie Rodier |
Financial Institutions Evaluate Biometrics While financial institutions aren't yet ready for consumer-facing biometrics deployments, these technologies are gaining popularity for behind-the-scenes authentication. |
InternetNews
April 27, 2004
Colin C. Haley |
Nuance Talks Up Security, Savings The speech technology specialist launches a new software package aimed at financial services and healthcare customers. |
CRM
January 2015
Leonard Klie |
In Customer Service, It's More Efficient to Be Effective Rushing customers off the phone might cut costs, but ignores the potential for greater value. |
Bank Technology News
January 2002
Maria Bruno |
Citi's Biometrics Tease Yet another banking giant's quest for the ultimate in security... |
Bank Technology News
May 2010
John Adams |
Out of Band Finds Its Voice Against Hackers Institutions are ready to embrace new protections that take advantage of SMS, voice biometrics or secure browsers to further authenticate users and transactions. |
CRM
October 2013
David Myron |
Manage Data or Be Managed by It A few good examples are offered to show how organizations can better manage the surge of data that is hitting them at every customer touch point. |
CRM
December 2007
Coreen Bailor |
Speak Up! Designing a speech-enabled IVR system is inherently complex and requires in-depth preparation. Here are eleven strategies to ensure that you're hearing your customers loud and clear. |
CRM
December 4, 2015
Gregory Pal |
Why Customer Service Is Marketing -- and How to Get It Right In today's marketplace, savvy businesses are using unique technologies to up the ante on customer experience across all channels -- which translates into customer retention and higher sales. |
CRM
April 2011
Leonard Klie |
IVR Personalization: Strike the Right Balance Too much familiarity can repel customers, so IVR designers must take pains to build the right systems. |
Bank Technology News
May 2009
Rebecca Sausner |
Phone Fraud Advances Biometrics Fighting external fraud has become like whack-a-mole; with the online channel increasingly secure, organized crime has taken to exploiting the weaknesses in the call center |
New Architect
June 2002
Jerri L. Ledford |
The Rolls Royce of Security Are biometrics worth the expense? |
Bank Technology News
December 2001
Amy Newell |
Talking It Up Customers now can conduct their call-center banking by speaking to a computer in everyday language. Long a dream relegated to the realm of science-fiction, the technology is finally ready to go in the real world. But are financial institutions heeding the message? |
CRM
September 2012
Leonard Klie |
HD Voice Clears Up the Phone Experience Wideband audio could be the next evolution -- or revolution -- in technologies to hit the contact center space. |
CRM
May 2011
Leonard Klie |
Speech Analytics Captures Consumer Sentiment Technologies blend data from different sources, emotional states, and moments in time |
CRM
July 2015
Leonard Klie |
Conversational Computing Strives to Meet the 'Star Trek' Standard Speech technology, combined with artificial intelligence, will enable people to interact with machines in a natural way |
Bank Systems & Technology
August 2, 2005
Phil Britt |
Fighting the New Face of Fraud Technology plays a critical role in banking fraud, both in creating new opportunities for fraud and offering new methods to defend against it. Financial services institutions must take a holistic approach to combating fraud. |
Bank Systems & Technology
June 24, 2008
Paula Damiano |
Biometrics: The End of Authentication as We Know It? Biometrics -- the science of identifying individuals by their unique physical traits -- always has been cutting-edge technology. But practical for the banking industry? Not so much. |
CRM
September 13, 2011
Leonard Klie |
Nuance Builds Out Its Mobile Advantage Portfolio The new solutions are designed to steer customers to mobile smartphone apps for self-service. |
Bank Technology News
September 2006 |
Homeland Insecurity One of the toughest battles for bankers may be in combating online security breaches and sophisticated money laundering schemes. |
U.S. Banker
December 2001
Mark Bruno |
Biometrics' Day Has Come Demand for biometrics security technology appears to be rising as a result of the terrorist attack on the World Trade Center and the Pentagon. If production actually does pick up, prices could decline and banks could become major buyers... |
Financial Advisor
October 2006
David L. Lawrence |
This Software Can Improve Efficiency What makes Dragon Naturally Speaking 9 so useful is its seamless integration with Microsoft Office Suite or similar programs. |
Bank Technology News
September 2001
Maria Bruno |
Biometrics Are Too Hot to Handle Despite high hopes, bankers are still all talk when it comes to identification technology... |
CIO
June 1, 2006
Susannah Patton |
Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold. |
CRM
September 2014
Leonard Klie |
Call Handling Time Continues to Rise Sales and customer service calls take 16 percent longer today. |
National Defense
November 2007
Stew Magnuson |
U.S. Government Driving The Advance of Biometric Technologies Technology companies are rapidly developing biometric devices. But privacy policies, the tech backbone to effectively connect the scanners, and a market beyond the U.S. government, are lagging. |
Bank Technology News
July 2005
Glen Fest |
Profiling: The DNA Of Fraud Rings ID Analytics spent two years studying criminals who traffic in fake and stolen IDs for attempted financial services fraud. It discovered the ways how they succeed-and how they don't. It isn't pretty. |
Wall Street & Technology
March 18, 2008
Cory Levine |
Identity Fraud on the Decline Despite the hype, identity fraud is on the decline, according to a new survey. But as fraudsters return to traditional channels, such as phone lines, to steal the trusting public's personal information, few financial institutions have implemented multifactor authentication for telephone banking. |
Bank Technology News
July 2003
Karen Krebsbach |
Biometric IDs Come of Age TouchCredit launches suite that combats on-line fraud |
Bank Systems & Technology
April 7, 2006
Peggy Bresnick Kendler |
Security Outlook A plethora of high-profile data breaches and concerns about identity theft have put the banking industry on high alert. To secure their information assets, banks must implement a cross-channel, multilayered approach that extends beyond technology. |
Entrepreneur
November 2006
Amanda C. Kooser |
Identify Yourself How will increasingly sophisticated biometric technologies affect you? |
Bank Systems & Technology
May 5, 2007
Maria Bruno-Britz |
Fraud Techniques Evolve in Parallel with Bank Products and Defenses As fraudsters' techniques evolve alongside the products and services offered by financial institutions, new steps must be introduced to stop them. |
CFO
October 15, 2002
Russ Banham |
The Eyes Have It Concerned about security, companies may soon rely on a wide range of biometrics. Turns out you're even more special than you thought. |
U.S. Banker
January 2004
Karen Krebsbach |
Biometrics Takes Hold Overseas, But Not in U.S. U.S. banks, tied to legacy systems, are reluctant to start over with what many consider untested technology. Then there's the real bugaboo: privacy. |
Bank Systems & Technology
August 27, 2009
Maria Bruno-Britz |
Evolving Fraud Schemes Keep Pressure on Evolving Payments Instruments While some of the latest schemes borrow from scams past, today's fraud schemes are as sophisticated as banks' most advanced payments systems. And stopping them is still a challenge. |
Bank Systems & Technology
February 27, 2006
Maria Bruno-Britz |
Back to the Future Banks are beginning to realize that biometrics offer a viable solution in today's security- and compliance-conscious environment, according to a new report. |
CRM
April 2008
Jessica Tsai |
The 2008 CRM Service Awards: Rising Stars -- Spoken Communications Spoken Communications keeps callers from waiting aimlessly on the line, but it's waiting for a big customer to keep it in the limelight. |
IEEE Spectrum
May 2011
Joshua J. Romero |
Fast Start for World's Biggest Biometrics ID Project In India, a few million people have been registered for a biometric database so far - only a billion left to go. |
Bank Systems & Technology
July 23, 2010
Penny Crosman |
KeyCorp Building Analytic Tools to Prevent Fraud The company is starting a two-year project to create analytics that will find and address fraud in real time, before transactions are completed. |
Bank Systems & Technology
January 1, 2007 |
New Products Provenir Enables Mobile Banking... Bharosa Adds Voice Verification... Experian Targets Prospects... |
CIO
May 15, 2003
Juan Carlos Perez |
Reality Unlike TV Biometrics -- the use of IT to identify people using fingerprints, voice, face and hand geometry -- has its limitations. The applications aren't 100 percent accurate, for starters. And technology standards and concerns about privacy also are potential limitations. But it is improving. |
Insurance & Technology
May 21, 2009
Nathan Conz |
CUNA Mutual Improves Sales with Voice Signature Technology CUNA Mutual develops voice signature technology and dramatically improves sales conversion rates in its call center. |
CIO
May 15, 2003
Scott Berinato |
What's In a Face? Part of the reason biometrics remains a niche field is because the still-improving technology has been oversold. |
Bank Systems & Technology
August 24, 2006
Peggy Bresnick Kendler |
Identity Management Addressing the biggest threats to information security for banks. |
CRM
December 1, 2005
Paul Stockford |
A Word Is Worth a Thousand Pictures Mine the rich source of customer information that lies buried in recorded calls. The real value of speech analytics lies not in finding information useful to the contact center, but in finding information of value to the entire enterprise. |
