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CRM December 2011 Leonard Klie	Can Voice Biometrics Hack Computer Security? Speech technology can protect customer data against small-scale attacks.
CRM October 2013 Leonard Klie	Voice Biometrics Builds a Business Case Advances in speech security have made it more feasible and reliable as a call center tool.
Wall Street & Technology April 18, 2008 Melanie Rodier	Financial Institutions Evaluate Biometrics While financial institutions aren't yet ready for consumer-facing biometrics deployments, these technologies are gaining popularity for behind-the-scenes authentication.
CRM May 2015 Leonard Klie	Data Security Should Be in Everyone's Job Description Protecting valuable customer information should begin in the contact center and end in the executive suite.
Wall Street & Technology March 26, 2004 Jim Middlemiss	Biometrics Add Security in Insecure Times Technologies like voice-recognition and fingerprint authentication can add a layer of security while improving customer service and cutting costs.
Wall Street & Technology March 21, 2006 Paul Allen	Add Another Bolt to the Cyber Door Due to enhanced and evolving cyber-threats, financial institutions now must implement some form of multifactor authentication or layered security to protect sensitive customer data.
Bank Technology News January 2002 Maria Bruno	Citi's Biometrics Tease Yet another banking giant's quest for the ultimate in security...
Wall Street & Technology November 18, 2005	Stronger Authentication Single-factor authentication is insufficient for online financial services, according to the Federal Financial Institutions Examination Council (FFIEC).
Bank Systems & Technology May 1, 2006 Lisa Valentine	Collaboration Is Job One An interview with Financial Services Technology Consortium executive director Daniel Schutzer on fostering a more collaborative environment regarding technology in the financial services industry.
Bank Technology News June 2004 Karen Krebsbach	Firms Flirt with Out-of-Band Authentication Banks weigh whether this cumbersome technology is worth the bother for consumers, particularly for on-line banking.
Bank Systems & Technology June 24, 2008 Paula Damiano	Biometrics: The End of Authentication as We Know It? Biometrics -- the science of identifying individuals by their unique physical traits -- always has been cutting-edge technology. But practical for the banking industry? Not so much.
Bank Technology News November 2007 Glen Fest	Online Authentication: Multifactor Race Nears Finish Line Nearly a year after half of all U.S. institutions missed the deadline to adopt stricter FFIEC guidelines for online authentication, analysts say that banks have finally, and almost universally, put their multifactor and other risk-mitigation layers in place.
Bank Technology News September 2001 Maria Bruno	Authentify Makes the Call A new product to fight online fraud enlists the telephone...
New Architect June 2002 Jerri L. Ledford	The Rolls Royce of Security Are biometrics worth the expense?
Wall Street & Technology June 13, 2006	Authentication Gets Deeper Deepnet Unified Authentication is a single integrated authentication platform that provisions, manages and verifies all types of authentication, form factors and user credentials that are used for user authentication with Internet services, remote access and enterprise network access.
U.S. Banker January 2004 Karen Krebsbach	Biometrics Takes Hold Overseas, But Not in U.S. U.S. banks, tied to legacy systems, are reluctant to start over with what many consider untested technology. Then there's the real bugaboo: privacy.
Registered Rep. October 31, 2013 Lauren Barack	Guided by Voices Vanguard, Barclays and Schwab are just three financial services firms confirmed to be using biometrics today -- at least in the early stages.
T.H.E. Journal June 2006 Doug Gale	What's in a Name? In today's high-tech educational environment, the process of creating and securing network identities is more problematic than ever.
InternetNews March 3, 2006 Erin Joyce	Neal Creighton, CEO, GeoTrust Digital certificate authority Neal Creighton sees a busy year dawning. The co-founder of GeoTrust explains why.
Bank Technology News May 2010 John Adams	Out of Band Finds Its Voice Against Hackers Institutions are ready to embrace new protections that take advantage of SMS, voice biometrics or secure browsers to further authenticate users and transactions.
IEEE Spectrum July 2006 Jain & Pankanti	A Touch of Money Biometric authentication systems for credit cards could put identity thieves out of business. Here's how it would work.
Bank Technology News August 2008 Michael Sisk	Yin and Yang? Mobile Banking and Voice Biometrics Voice Commerce Group unveiled a system it says will enable the widespread adoption of biometrics-based "voice signatures" by the global payments and financial services industry.
InternetNews September 15, 2009	Users Prefer Device Fingerprinting to Passwords Study finds 70 percent of respondents say they'd be willing to have their PCs and mobile devices authenticated by an online merchant before completing a transaction.
Bank Systems & Technology June 26, 2006 Deena M. Amato-McCoy	Closing the Door on Criminals Banks need a consistent approach to fraud assessment and prevention, otherwise they will never truly get ahead of the problem.
Bank Systems & Technology October 30, 2007 Nancy Feig	Banks Using Mobile Phone for Out-of-Band Authentication Amid increasing pressure to protect customers online, some of the largest global banks are turning to out-of-band authentication to fortify their Web banking services.
InternetNews November 8, 2005 Clint Boulton	Liberty Needs to Know Who You Are The Liberty Alliance Project creates a group to help companies bring authentication into their folds.
Wall Street & Technology November 19, 2008 Melanie Rodier	Case Study: Loomis Sayles Implements Multifactor Authentication Loomis Sayles deploys the Imprivata OneSign Authentication Management solution, enabling authentication via password, fingerprint and token.
Bank Systems & Technology April 7, 2006 Peggy Bresnick Kendler	Security Outlook A plethora of high-profile data breaches and concerns about identity theft have put the banking industry on high alert. To secure their information assets, banks must implement a cross-channel, multilayered approach that extends beyond technology.
InternetNews October 24, 2005 Tim Gray	Companies Bid for Authentication Compliance Work Financial institutions are getting started on security compliance regulations.
CRM December 4, 2015 Gregory Pal	Why Customer Service Is Marketing -- and How to Get It Right In today's marketplace, savvy businesses are using unique technologies to up the ante on customer experience across all channels -- which translates into customer retention and higher sales.
Wall Street & Technology January 5, 2006	Behavioral Security With the recent SEC and FFIEC recommendations casting a spotlight on online account security, behavioral biometrics has emerged as an increasingly popular technique for financial services institutions to meet federal regulators' call for multifactor authentication for online account security.
Entrepreneur November 2006 Amanda C. Kooser	Identify Yourself How will increasingly sophisticated biometric technologies affect you?
InternetNews April 27, 2004 Colin C. Haley	Nuance Talks Up Security, Savings The speech technology specialist launches a new software package aimed at financial services and healthcare customers.
Bank Technology News August 2006 Glen Fest	Multi-Factor Authentication: Two-Factor Timing Twists Up Bankers The FFIEC's guidelines for adopting multi-factor authentication includes a hard deadline with apparently soft parameters. But will haste end up producing waste?
Wall Street & Technology March 20, 2006 Greg MacSweeney	The Educated Consumer To formalize any industrywide security response likely would be useless, as cyber criminals will continue to find new ways to steal financial data. For now, it seems, the banking industry's best line of defense is the education of the financial customer.
Wall Street & Technology April 27, 2005 Jim Middlemiss	CIO Challenge: Two-Factor Authentication The rising incidence of account hijacking and identity theft has created a challenge for financial organizations that want to secure their data, but still allow clients and staff to conduct transactions online. Two-factor authentication may provide a solution.
Bank Technology News August 2006 Glen Fest	Choosing Authentication Solutions: Vetting Vendors, Soothing Customers Banks face tough choices today in building anti-fraud resiliency, from selecting providers to meeting user preferences. Will they be happy with those choices tomorrow?
Bank Technology News September 2010 Rebecca Sausner	The Eyes Have It Jeff Carter is now Chief Business Development and Strategy Officer at Global Rainmakers, a New York-based biometric firm that is convinced its high-speed, low-cost iris scan technology will be everywhere a decade from now.
Bank Systems & Technology January 31, 2006 Maria Bruno-Britz	Fortifying Online Banking The Federal Financial Institutions Examination Council (FFIEC) issued guidance to the financial services industry for data security in the online banking environment. Banks must perform the mandated risk assessments by the end of 2006.
Bank Technology News April 2005 John Adams	The Cost of Doing Business The debate over multi-factor authentication for electronic transactions is growing louder, and many say industry-wide use is virtually inevitable for banks. So why is almost nobody doing it?
Bank Technology News January 2009 Rebecca Sausner	Banks Beef Up The Locks Many U.S. banks are now taking another look at their online authentication technology, and increasingly adding layers that involve out-of-band techniques and stronger fraud-detection engines.
InternetNews December 23, 2004 Brian Livingston	Protect Your Passwords -- Part 2 USB keys may free us from having to remember passwords at all.
Bank Systems & Technology August 24, 2006 Nancy Feig	Banks Scramble to Meet FFIEC Online Banking Authentication Guidelines by Yearend Less than four months remain for banks to meet the Federal Financial Institutions Examination Council's year-end deadline for Internet banking authentication, but some confusion remains over what is an acceptable solution.
Bank Systems & Technology May 26, 2010 Matt Gunn	Fiserv, PhoneFactor Partner For Phone-Based Multi-Factor Authentication Authentication services provider PhoneFactor and Fiserv announced a partnership that makes phone-based multi-factor authentication available through Fiserv's Corillian Online banking solution.
Wall Street & Technology March 18, 2008 Cory Levine	Identity Fraud on the Decline Despite the hype, identity fraud is on the decline, according to a new survey. But as fraudsters return to traditional channels, such as phone lines, to steal the trusting public's personal information, few financial institutions have implemented multifactor authentication for telephone banking.
Bank Systems & Technology August 24, 2006 Peggy Bresnick Kendler	Identity Management Addressing the biggest threats to information security for banks.
PC Magazine January 20, 2004 Brett Glass	Biometric Security Someday biometric systems may play an important role in securing all kinds of systems, but they're not foolproof yet.
Bank Technology News March 2007 Holly Sraeel	Protecting Data Online Is a Top Priority for Consumers Today, consumers recognize that fraud is no laughing matter. According to a study, 41% of respondents would decrease their use of online banking or switch institutions in the wake of a data breach.
U.S. Banker December 2001 Mark Bruno	Biometrics' Day Has Come Demand for biometrics security technology appears to be rising as a result of the terrorist attack on the World Trade Center and the Pentagon. If production actually does pick up, prices could decline and banks could become major buyers...
T.H.E. Journal October 1, 2009 John K. Waters	Reading Between the Lines While Microsoft's Kim Cameron, BanTheScan.com, and others debate the pros and cons of biometric scanning in American schools, a school in Scotland has been testdriving a new system that could mitigate many of the concerns that surround the technology.