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CRM
October 2013
Leonard Klie |
Voice Biometrics Builds a Business Case Advances in speech security have made it more feasible and reliable as a call center tool.   |
CRM
June 2015
Leonard Klie |
In Data Security, It's a Numbers Game Requiring multifactor authentication makes it harder for hackers to access information |
Registered Rep.
October 31, 2013
Lauren Barack |
Guided by Voices Vanguard, Barclays and Schwab are just three financial services firms confirmed to be using biometrics today -- at least in the early stages. |
Wall Street & Technology
March 26, 2004
Jim Middlemiss |
Biometrics Add Security in Insecure Times Technologies like voice-recognition and fingerprint authentication can add a layer of security while improving customer service and cutting costs. |
Bank Technology News
August 2008
Michael Sisk |
Yin and Yang? Mobile Banking and Voice Biometrics Voice Commerce Group unveiled a system it says will enable the widespread adoption of biometrics-based "voice signatures" by the global payments and financial services industry. |
Wall Street & Technology
April 18, 2008
Melanie Rodier |
Financial Institutions Evaluate Biometrics While financial institutions aren't yet ready for consumer-facing biometrics deployments, these technologies are gaining popularity for behind-the-scenes authentication. |
Bank Technology News
May 2010
John Adams |
Out of Band Finds Its Voice Against Hackers Institutions are ready to embrace new protections that take advantage of SMS, voice biometrics or secure browsers to further authenticate users and transactions. |
Bank Systems & Technology
August 24, 2006
Peggy Bresnick Kendler |
Identity Management Addressing the biggest threats to information security for banks. |
CRM
December 4, 2015
Gregory Pal |
Why Customer Service Is Marketing -- and How to Get It Right In today's marketplace, savvy businesses are using unique technologies to up the ante on customer experience across all channels -- which translates into customer retention and higher sales. |
New Architect
June 2002
Jerri L. Ledford |
The Rolls Royce of Security Are biometrics worth the expense? |
IEEE Spectrum
July 2006
Jain & Pankanti |
A Touch of Money Biometric authentication systems for credit cards could put identity thieves out of business. Here's how it would work. |
Wall Street & Technology
March 21, 2006
Paul Allen |
Add Another Bolt to the Cyber Door Due to enhanced and evolving cyber-threats, financial institutions now must implement some form of multifactor authentication or layered security to protect sensitive customer data. |
Insurance & Technology
August 12, 2005
Wendy Toth |
Best Line Of Defense While insurance companies must secure their systems against ever-more-sophisticated attacks, they also must provide safe access to these systems for customers and business partners. |
Bank Technology News
June 2004
Karen Krebsbach |
Firms Flirt with Out-of-Band Authentication Banks weigh whether this cumbersome technology is worth the bother for consumers, particularly for on-line banking. |
Bank Systems & Technology
April 7, 2006
Peggy Bresnick Kendler |
Security Outlook A plethora of high-profile data breaches and concerns about identity theft have put the banking industry on high alert. To secure their information assets, banks must implement a cross-channel, multilayered approach that extends beyond technology. |
Bank Systems & Technology
May 1, 2006
Lisa Valentine |
Collaboration Is Job One An interview with Financial Services Technology Consortium executive director Daniel Schutzer on fostering a more collaborative environment regarding technology in the financial services industry. |
Bank Technology News
December 2008
Glen Fest |
The Paradoxes Of Mobile Adoption A new Javelin Strategy & Research report reveals layers of paradox involving mobile banking security. |
Bank Technology News
January 2002
Maria Bruno |
Citi's Biometrics Tease Yet another banking giant's quest for the ultimate in security... |
Entrepreneur
November 2006
Amanda C. Kooser |
Identify Yourself How will increasingly sophisticated biometric technologies affect you? |
PC World
March 2006
Anne Kandra |
Banking on the Web: Risky Business? The reality behind the risks, plus how to keep your online transactions secure. |
Bank Systems & Technology
February 18, 2009
Ashfield & Shroyer |
Security Management: An Ongoing Challenge for Banks Banks face a difficult challenge in the area of security management. |
Bank Systems & Technology
June 24, 2008
Paula Damiano |
Biometrics: The End of Authentication as We Know It? Biometrics -- the science of identifying individuals by their unique physical traits -- always has been cutting-edge technology. But practical for the banking industry? Not so much. |
CRM
September 2012
Leonard Klie |
HD Voice Clears Up the Phone Experience Wideband audio could be the next evolution -- or revolution -- in technologies to hit the contact center space. |
CIO
January 11, 2013
Stephanie Overby |
How Emerging Technology Fights Fraud in the Call Center To battle innovative attacks on call centers, enterprises and IT outsourcing service providers are looking to technologies like voice biometrics and behavioral analytics. |
CRM
September 2012
Kelly Liyakasa |
Cracking the Code on Cyber Crimes Despite efforts to proactively protect customer data, computer intrusions and online fraud are on the rise. |
Bank Technology News
September 2010
Rebecca Sausner |
The Eyes Have It Jeff Carter is now Chief Business Development and Strategy Officer at Global Rainmakers, a New York-based biometric firm that is convinced its high-speed, low-cost iris scan technology will be everywhere a decade from now. |
Wall Street & Technology
March 18, 2008
Cory Levine |
Identity Fraud on the Decline Despite the hype, identity fraud is on the decline, according to a new survey. But as fraudsters return to traditional channels, such as phone lines, to steal the trusting public's personal information, few financial institutions have implemented multifactor authentication for telephone banking. |
Bank Systems & Technology
June 26, 2006
Deena M. Amato-McCoy |
Closing the Door on Criminals Banks need a consistent approach to fraud assessment and prevention, otherwise they will never truly get ahead of the problem. |
Wall Street & Technology
September 17, 2007
Melanie Rodier |
Online Security Attacks Against Financial Institutions Rapidly Increasing Gone are the days of teenagers sitting in their parents' basements trying to hack into a company's computer system just to prove a point. Today, hacking is an organized crime enterprise -- and it is bigger than ever. |
Bank Systems & Technology
January 1, 2007 |
New Products Provenir Enables Mobile Banking... Bharosa Adds Voice Verification... Experian Targets Prospects... |
InternetNews
April 27, 2004
Colin C. Haley |
Nuance Talks Up Security, Savings The speech technology specialist launches a new software package aimed at financial services and healthcare customers. |
Registered Rep.
May 24, 2011
Lauren Barack |
Cyber-Hackers: Faster, Better Equipped Than You Security should be the responsibility of all employees - not just the chief technology officer, or the principal of an advisory firm. |
Wall Street & Technology
April 27, 2005
Jim Middlemiss |
CIO Challenge: Two-Factor Authentication The rising incidence of account hijacking and identity theft has created a challenge for financial organizations that want to secure their data, but still allow clients and staff to conduct transactions online. Two-factor authentication may provide a solution. |
U.S. Banker
January 2004
Karen Krebsbach |
Biometrics Takes Hold Overseas, But Not in U.S. U.S. banks, tied to legacy systems, are reluctant to start over with what many consider untested technology. Then there's the real bugaboo: privacy. |
Bank Technology News
November 2008
Maria Trombly |
Mobile Insecurity: Reality or Just hype? The increasing functionality and numbers of mobile banking platforms creates the potential for mobile banking security issues, but industry watchers have widely divergent opinions about how serious the threat really is. |
CRM
January 2015
Leonard Klie |
In Customer Service, It's More Efficient to Be Effective Rushing customers off the phone might cut costs, but ignores the potential for greater value. |
Wall Street & Technology
June 19, 2008
Cory Levine |
Stopping ID Theft With Biometrics Accenture recommends the use of biometric solutions -- specifically, fingerprint readers -- to prevent identity theft. |
U.S. Banker
December 2001
Mark Bruno |
Biometrics' Day Has Come Demand for biometrics security technology appears to be rising as a result of the terrorist attack on the World Trade Center and the Pentagon. If production actually does pick up, prices could decline and banks could become major buyers... |
Wall Street & Technology
November 18, 2005 |
Stronger Authentication Single-factor authentication is insufficient for online financial services, according to the Federal Financial Institutions Examination Council (FFIEC). |
T.H.E. Journal
October 1, 2009
John K. Waters |
Reading Between the Lines While Microsoft's Kim Cameron, BanTheScan.com, and others debate the pros and cons of biometric scanning in American schools, a school in Scotland has been testdriving a new system that could mitigate many of the concerns that surround the technology. |
Financial Advisor
November 2005
Joel Bruckenstein |
Securing Yourself And Clients Identity theft poses a serious threat for financial advisors and their clients. Here are steps to take to prevent identity theft and related security concerns. |
Bank Technology News
May 2009
Rebecca Sausner |
Phone Fraud Advances Biometrics Fighting external fraud has become like whack-a-mole; with the online channel increasingly secure, organized crime has taken to exploiting the weaknesses in the call center |
National Defense
November 2007
Stew Magnuson |
U.S. Government Driving The Advance of Biometric Technologies Technology companies are rapidly developing biometric devices. But privacy policies, the tech backbone to effectively connect the scanners, and a market beyond the U.S. government, are lagging. |
Bank Technology News
September 2010
Rebecca Sausner |
The FutureNow List 2010 The FutureNow List showcases the state of the art, and state of the bank security industry, in 2010. |
IEEE Spectrum
June 2012
Eliza Strickland |
The Biometric Wallet Palm vein scanners could eventually replace your wallet with your hand |
Bank Technology News
August 2006
Glen Fest |
Choosing Authentication Solutions: Vetting Vendors, Soothing Customers Banks face tough choices today in building anti-fraud resiliency, from selecting providers to meeting user preferences. Will they be happy with those choices tomorrow? |
U.S. Banker
July 2007
Joseph Salesky |
Mobile-Phone Banking: Coming to a Bank Near You The mobile phone is moving beyond voice communication and is poised to change the landscape with mobile banking. |
InternetNews
April 29, 2009
David Needle |
Microsoft's TellMe Ups Cool Smartphone Ante The Microsoft subsidiary TellMe touts new voice recognition features as easier to use than touch. |
Bank Technology News
December 2001
Amy Newell |
Talking It Up Customers now can conduct their call-center banking by speaking to a computer in everyday language. Long a dream relegated to the realm of science-fiction, the technology is finally ready to go in the real world. But are financial institutions heeding the message? |
CRM
December 2007
Coreen Bailor |
Speak Up! Designing a speech-enabled IVR system is inherently complex and requires in-depth preparation. Here are eleven strategies to ensure that you're hearing your customers loud and clear. |
