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Insurance & Technology
April 5, 2006
Maria Woehr |
Sign Me Up Although all insurers look to improve efficiency through straight-through processing, empower agents with the latest technologies and enhance customer service, many have yet to implement a seemingly obvious efficiency: e-signatures.   |
Bank Systems & Technology
May 6, 2004
Jennifer O'Herron, CallCenter |
Answering the Call Financial institutions continue to adapt cutting-edge call center technology to the needs of their very fussy customers. Here's a look inside some of the changing call centers they run. |
Insurance & Technology
January 23, 2008
Anthony O'Donnell |
SMIC Goes Live on IDP's AgentXpress Ease of use and efficiencies for the Upstate New York-based regional P&C carrier and its agents alike drove adoption of IDP's portal technology. |
Insurance & Technology
November 19, 2007
Anthony O'Donnell |
Steve Miller Heads Encompass Insurance IT As the newly appointed technology leader for the insurer, Miller says he will drive the rollout of a quicker, more intuitive technology in support of the personal lines carrier's independent distribution channels. |
Insurance & Technology
September 14, 2004
Anthony O'Donnell |
The Power of One Creating a single, unified technology infrastructure built with an eye to future channels can make taking advantage of insurance market opportunities easier and much less costly. |
Insurance & Technology
March 2, 2006
Anthony O'Donnell |
Sign on the Dotted Screen Seeking to meet agents' increasingly demanding ease-of-use expectations, Chubb Group has launched electronic signature capability for 10 of its professional and management liability insurance products. |
Insurance & Technology
July 12, 2006
Anthony O'Donnell |
Gosnell Takes CUNA Baton Tom Gosnell has been passed the technology leadership baton at CUNA Mutual Group, leaving former CIO Rick Roy to concentrate on his new role as SVP of customer operations. |
Insurance & Technology
September 27, 2009
Anthony O'Donnell |
Carrier Confidential: Technology Transformation Puts CUNA Mutual in a Stronger Position CUNA Mutual's IT organization revamped its technology infrastructure, building an agile foundation to help the carrier grow and respond to turbulent market conditions. |
CRM
October 2013
Leonard Klie |
Voice Biometrics Builds a Business Case Advances in speech security have made it more feasible and reliable as a call center tool. |
Insurance & Technology
June 20, 2007
Lisa Valentine |
CUNA Mutual Group CIO Tom Gosnell Talks With I&T About The Company's Customer Operations Transformation CUNA Mutual Group CIO Tom Gosnell and his team are in the midst of a three-year customer operations transformation that includes merging more than 50 call centers into three and consolidating 37 product administration systems into a few applications. |
Insurance & Technology
April 20, 2005
Anthony O'Donnell |
Negotiating Success Bitter experience and restricted budgets have made insurance technology purchasers more disciplined, and a buyers' market has encouraged them to drive hard bargains. |
Insurance & Technology
March 18, 2005
Peggy Bresnick Kendler |
Optimizing Multi-Channel Sales force automation and enterprise incentive compensation systems not only help make insurers' sales efforts more productive, they also improve customer service, customer retention and compliance. |
Insurance & Technology
October 10, 2007
Peggy Bresnick Kendler |
Rick Roy Improves Service Experience for CUNA Mutual Group CUNA Mutual Group's SVP of customer operations leads the drive to improve service for the company's customers, credit unions and their members. |
Insurance & Technology
September 5, 2006
Anthony O'Donnell |
Customer-Centric Cash Flow Insurers have continued to lag behind other industries in one of the most important contact points with customers: the exchange of funds. |
Insurance & Technology
October 5, 2006
Maria Woehr |
Customer Insight SVP of customer operations Rick Roy is refocusing CUNA Mutual Group's technology to improve service, beginning with a systems consolidation effort designed to create a single view of the customer. |
Insurance & Technology
October 8, 2007 |
Rick Roy Draws Lessons from CUNA Mutual's Transformation Initiative The insurance company's former CIO and current SVP reflects on the lessons learned from the carrier's initiative to transform customer operations. |
CRM
September 2012
Leonard Klie |
HD Voice Clears Up the Phone Experience Wideband audio could be the next evolution -- or revolution -- in technologies to hit the contact center space. |
The Motley Fool
September 6, 2006
Selena Maranjian |
Bill Miller's Timing Buying into a fund solely because of its calendar-year records isn't the best idea. Instead, look at the long-term overall record. |
The Motley Fool
January 3, 2006
Rich Duprey |
15 and Counting at Legg Mason Legendary fund manager Bill Miller beats the market for the 15th straight year, and you can, too by following several basic principles. |
Bank Technology News
December 2004
Michael Sisk |
Security: Harland Tackles Forgery in The Check 21 Environment John H. Harland Co.'s new pilot program could be used to safeguard consumer checks from fraud at the point of sale. |
Insurance & Technology
July 11, 2008
Karen Pauli |
Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities. |
Insurance & Technology
December 21, 2004
Anthony O'Donnell |
CUNA's Roy 'Maps' IT Success At a time when many CIOs are outsourcing to maximize IT efficiency, Rick Roy, CIO, CUNA Mutual Group, is looking to mine his own employees' potential. |
The Motley Fool
January 5, 2010
Rich Duprey |
Bill Miller's Right, Even When He's Wrong The investing legend returns to his market-beating ways. |
The Motley Fool
December 15, 2003
Selena Maranjian |
One Red-Hot Fund While most managed stock mutual funds fail to do as well as a simple index fund, Bill Miller's Legg Mason Value Trust fund has a winning streak going that's on the verge of its 13th year. What stocks does Miller like now? |
Registered Rep.
March 1, 2007 |
Signature Guarantees A registered rep questions the use of its credit union's Medallion Stamp Signature Guarantee for a client's insurance company bank draft account. |
The Motley Fool
July 1, 2010
Andrew Bond |
You Can Beat Stock Market "Legends" The idea of the mythical investor is a bit of a fallacy. |
CRM
December 2011
Leonard Klie |
Can Voice Biometrics Hack Computer Security? Speech technology can protect customer data against small-scale attacks. |
Registered Rep.
October 31, 2013
Lauren Barack |
Guided by Voices Vanguard, Barclays and Schwab are just three financial services firms confirmed to be using biometrics today -- at least in the early stages. |
The Motley Fool
November 30, 2007
Rich Duprey |
Bill Miller's New Streak After an amazing 15-year run of beating the S&P 500 index, legendary value investor Bill Miller and his Legg Mason Value Trust are shaping up to fall short of the benchmark for the second year in a row. Has the guru lost his mojo? |
Insurance & Technology
May 19, 2009
Kaytes & Josefowicz |
Technology and the Science of Customer Retention Data accessibility, analytics, rules-driven workflow, and process visibility can supply the capabilities insurers need to retain profitable customers. |
The Motley Fool
December 21, 2006
Rick Aristotle Munarriz |
Herman Miller Sitting Pretty The office furniture giant waxes optimistic in its latest quarter. Investors, take note. |
The Motley Fool
July 24, 2009
Matt Koppenheffer |
This Investing Guru Says the Rally Is for Real After watching Bill Miller of Legg Mason's Value Trust mutual fund get trounced by the market over the past couple of years, should we trust his bullishness? |
The Motley Fool
July 29, 2008
Rick Aristotle Munarriz |
Has Bill Miller Lost His Touch? Money managers are human. They make mistakes. However, Legg Mason Value Trust's Bill Miller's oversized bet on wobbly-kneed financials, moribund health-care providers, and overpriced tech stocks is crushing his legacy. |
The Motley Fool
May 27, 2005
Selena Maranjian |
What Selena Maranjian Is Buying Now Most of us are on the lookout for attractive stocks to buy, and it sure seems sensible to peek over the shoulder of successful investors. But there are downsides to investor tips. |
The Motley Fool
January 13, 2009
Selena Maranjian |
Is Your Mutual Fund One of the Worst? The dismal performance of some top mutual funds in 2008 is probably enough to send most investors out the door, and to keep many would-be investors away. But should these funds really be avoided? Perhaps not. |
The Motley Fool
July 26, 2006
Ryan Fuhrmann |
Bill Miller, Money Master: Part 3 Here is Part 3 of a five-article write-up regarding legendary investor Bill Miller during the 2006 Financial Analysts Seminar. In this installment, Miller's style is compared to another legendary investor's, John Neff, who also spoke at the conference. |
CRM
April 2013
Kelly Liyakasa |
Sign, Seal, and Deliver with E-Signatures New technology enables companies to close deals faster and satisfy compliance issues -- all while cutting costs. |
The Motley Fool
February 12, 2010
Dan Caplinger |
4 Ways to Make Better Investments When it comes to mutual funds, you'll find that most winning funds share many of the same traits. Here's what you should look for to make better choices among funds. |
The Motley Fool
January 4, 2010
Rick Aristotle Munarriz |
Sizing Up Mutual Fund Predictions for 2009 After suffering through the double whammy of falling stock prices and investor redemptions in 2008, folks had little problem snapping up mutual fund shares once the equity markets began rallying in March. |
The Motley Fool
November 17, 2011
Amanda B. Kish |
Bill Miller Heads for the Exit The legendary investor is throwing in the towel. What lessons have we learned? |
