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CRM
June 9, 2014
Leonard Klie |
Pegasystems Releases Customer Process Manager for Insurance PCMI enables insurers to deliver consistent customer service across channels.   |
CRM
September 9, 2015 |
Pegasystems Extends the Customer Decision Hub Aacross Its CRM Suite Pega Customer Decision Hub adds contextual intelligence to marketing, sales, and service interactions and channels. |
CRM
January 14, 2015 |
Pegasystems Releases New Version of Pega Marketing Pega Marketing delivers significant improvements in personalized customer engagement. |
CRM
April 1, 2011
Scott Swope |
Social Media Interaction a Challenge for Web 2.0 Sites Too How companies can reap the benefits of social media. |
CRM
October 19, 2012
Joshua March |
The Changing Nature of Customer Relationships How social media is forcing large companies to rethink CRM. |
CRM
October 3, 2014 |
Sendible Launches Sendible 360 Social Media Platform Sendible 360 simplifies social media interactions for businesses. |
CRM
August 2, 2010
Alex Dayon |
From Deflecting Customers to Embracing Them Six ways that the new Internet - a mobile, social, and real-time Internet - is changing the playing field for CRM and putting customers back in control. |
CRM
February 2014
David Myron |
Should You Offer Social Customer Support? More progressive companies are moving beyond the experimentation stage and incorporating solutions that enable them to listen, analyze, and respond to customers on social media. |
CRM
September 7, 2010
Rob Howard |
Try Being Unsocial with Customers First You don't want social CRM. You want integrated customer intelligence. |
CRM
May 1, 2006
Collins, Nair & Schumacher |
Reaching the Next Level of Performance in Marketing Marketers should expand their focus and look for opportunities to drive incremental revenue across all stages of customers' interactions. |
CRM
July 2014
Barton Goldenberg |
Forging the Next CRM Frontier Integrated technologies hold great promise for the future of CRM. |
CRM
February 10, 2012
Sean Canning |
The Case for Multichannel Customer Management Why enterprises that fail to adapt will be left behind. |
Bank Systems & Technology
May 26, 2008
Nancy Feig |
BPM's Strategic Benefits Offer Greater Agility Enterprisewide Business process management enables banks to link their IT systems into their processes, allowing them to automate, streamline and monitor key processes, such as account opening, compliance and payments. The impact can be amazing. |
CRM
August 2010
William Band |
Navigating the Vendor Landscape A leading analyst firm assesses the CRM marketplace. |
CRM
August 12, 2010
Glen Manchester |
Multichannel Is Not Enough: 6 Steps to Engaging Customer Communications Context and relevance are critical elements to maximize customer engagement and loyalty. |
CRM
June 1, 2009
Ian Jacobs |
The New Interaction of Social Media Beyond marketing, the popular tools and techniques can also serve as a channel for support. |
CRM
March 16, 2012
Eric Harber |
Four Ways Mobile Will Boost Your CRM Strategy Take your campaigns to the next level. |
CRM
May 17, 2012 |
Oracle Pairs RightNow CX Cloud with Fusion CRM The pairing allows companies to bring customer experience and sales force automation together in the cloud. |
CRM
April 2011
J. David Lashar |
Marketing Beyond the Cloud Technology and strategy convert customer interactions into actionable insight. |
CRM
January 1, 2007 |
Business Problem: The call center needs to strike a balance between call volumes and quality of service. Tech Solution: Quality monitoring tools. NICE Perform... Verint ULTRA IntelliQuality... Witness Systems Impact 360... |
CRM
November 23, 2015
Oren Smilansky |
Bpm'online Releases Version 7.7 of Its CRM Platform The updated platform includes a new business process management engine, an improved mobile user interface, and added automation and ease-of-use tools. |
CRM
September 2013
Donna Fluss |
Meeting the Social Media Challenge Build a system that works for your company. |
CRM
September 2, 2015 |
Bpm'online Updates CRM for Financial Services New capabilities added for customer-facing processes in marketing, sales, lending, and customer service. |
Insurance & Technology
May 19, 2009
Nathan Conz |
News from 2009 ACORD LOMA Insurance Systems Forum: Pegasystems Unveils New Framework Pegasystems has released a New Business Backbone as part of its suite of insurance industry frameworks. |
CRM
January 17, 2014
Mac McConnell |
Four Reasons BPM Can Improve Your CRM System Take business relationships to the next level with business process management. |
CRM
February 2008
Barton Goldenberg |
Multiplicity Means More Customers want it. Technology allows it. The Digital Client demands it. So why have so few companies mastered multichannel CRM? |
CRM
July 2013
Leonard Klie |
Drug Makers Are in the Midst of a Digital Revolution Pharmaceutical firms are sharpening their focus on multichannel marketing and analytics. |
Insurance & Technology
March 16, 2010
Anthony O'Donnell |
Pegasystems Will Acquire Chordiant Software Under the terms of the agreement, Pegasystems will make a cash tender offer of $5.00 per share for all outstanding shares of Chordiant common stock for a total purchase price of up to approximately $161.5 million. |
CRM
May 2013
Donna Fluss |
The Rise of Social Customer Care Best practices for staying on top of the new service landscape. |
The Motley Fool
May 23, 2007
Tom Taulli |
Redeeming Pegasystems After some fumbling, the enterprise software company is starting to show real promise. Investors, take note. |
CRM
July 2012
Donna Fluss |
Social Media Belongs in the Contact Center When marketing works with customer service, customers and enterprise benefit |
CRM
September 28, 2012
Mathias Kirchmer |
The Role of Social Media in BPM Initiatives Transparency, efficiency, and communication are key advantages in business process management. |
Insurance & Technology
April 1, 2008
Anthony O'Donnell |
The Architecture of Adaptation: Enabling Flexibility With Business Architecture and BPM Business process management (BPM) enables insurers a rapid response to a changing marketplace by pulling processes and functionality out of legacy code and legacy thinking. |
Insurance & Technology
September 22, 2010
Nathan Golia |
Pegasystems Releases New P&C Claims Platform The new platform aims to reduce costs by steering adoption of best practices, the vendor says. |
