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Bank Technology News
January 2011
John Adams |
Customer Service Makes Him Smile Two years ago, Business Week called Frank Eliason "the most famous customer service manager in the U.S., possibly the world." Eliason recently joined Citi, and in this short interview discusses the bank's 2.0 social media strategy.   |
CRM
September 16, 2011
Michael Brito |
From Social Brand to Social Business Organizations need to be smart and think long term. From the outside looking in, most wouldn't recognize and understand the challenges that social media has created in the enterprise. |
Bank Systems & Technology
May 26, 2008
Nancy Feig |
BPM's Strategic Benefits Offer Greater Agility Enterprisewide Business process management enables banks to link their IT systems into their processes, allowing them to automate, streamline and monitor key processes, such as account opening, compliance and payments. The impact can be amazing. |
Wall Street & Technology
November 18, 2005
Laura Mooney |
BPM: It's All About Efficiency Examine an important business process within the financial services industry and there's a good chance that it recently has become more efficient thanks to an introductory dose of BPM, though there remains considerable room for improvement. |
Bank Systems & Technology
June 21, 2007
Nancy Feig |
Business Process Management Moves Beyond Workflow to Business Optimization With the growing popularity of BPM, banks are taking a fresh look at their processes, which at many financial institutions still tend to be siloed and manual. |
Financial Planning
December 1, 2009
Chris Hall |
Socially Adept Participation in social media -- LinkedIn, Facebook, Ning, Groupsite, Twitter, blogs, YouTube -- is now a workplace reality. |
ONLINE
Jul/Aug 2010
Bonson & Flores |
Social Media Metrics and Corporate Transparency The concept of corporate dialogue in a web-dominated world presents information professionals with a new situation regarding corporate information. Social media encourages corporate transparency |
Insurance & Technology
April 3, 2008
Anthony O'Donnell |
Keys to BPM Success Business product management (BPM) offers hope to insurers attempting to meet the need for speed and agility in today's insurance market. |
Bank Technology News
May 2011
Clara Shih |
5-Step Social Media Plan With more than 800 million active users across Facebook, LinkedIn, and Twitter, social media cannot be ignored. Financial institutions must adapt or face mass customer migration. |
CFO
September 1, 2003
John Verity |
Re-reengineering New software enables business managers to fine-tune important processes virtually on the fly, with only minimal involvement by the IT department. |
Registered Rep.
August 19, 2011
Kevin Nichols |
Five Tactics for Leveraging Social Media in Volatile Markets The following are five social media tactics forcommunicating your calm presence, bolstering your brand and simultaneously finding new prospects in tough times. |
Wall Street & Technology
November 18, 2008
Anne Rawland Gabriel |
Kleinwort Benson Embraces Business Process Management Kleinwort Benson detangles decades of merger-driven process redundancies by embracing Business Process Management (BPM) and implementing Lombardi's Teamworks suite. |
National Defense
February 2014
Jay B. Stephens |
Companies Need Sound Governance In publicly-traded aerospace and defense companies, strong internal controls in an organization -- especially in business units far from the mother ship -- are essential to transparency and process fidelity. |
Financial Advisor
July 2011
David Lawrence |
Learning To Socialize Integrating social media into your advisory practice takes careful evaluation to get the most from what it has to offer. |
CRM
January 17, 2014
Mac McConnell |
Four Reasons BPM Can Improve Your CRM System Take business relationships to the next level with business process management. |
Bank Systems & Technology
April 12, 2010
Penny Crosman |
SAS Launches Social Media Analytics Analysis of positive and negative Twitter, Facebook sentiment about a bank can be integrated with CRM and other internal software. |
CRM
April 2012
Kelly Liyakasa |
Game Mechanics Could Steer BPM Adoption Proper handling of organizational politics is a key factor. |
Financial Advisor
March 2010
Joel P. Bruckenstein |
Beware The Pitfalls The advantages of social media for advisors are being trumpeted loudly, but the risks are heard less. |
CRM
September 2, 2015 |
Bpm'online Updates CRM for Financial Services New capabilities added for customer-facing processes in marketing, sales, lending, and customer service. |
CIO
January 1, 2003
Martin Lamonica |
Process Power The latest process management tools put business users in control. |
Insurance & Technology
September 5, 2008
Jeff Goldberg |
Internal Processes Should Define a BPM Solution, Not the Other Way Around A business process management solution should be selected based on business processes; available BPM solutions shouldn't define the process. |
Insurance & Technology
November 12, 2007
John Macaluso |
Banks Should Consider Extending SOA With BPM Banks should consider extending SOA technologies with business process management strategies. |
CIO
March 11, 2010
Johnson & Levien |
Numbers You Need: Top Tech Priorities IT departments are focused on cloud computing, business intelligence, and business process management. |
Insurance & Technology
January 5, 2007
Chris Smith |
Content Management And BPM Converge Moving into 2007, insurers should be looking at ways to further integrate document and business processes, creating fully automated, end-to-end document and content solutions. |
CIO
May 26, 2009
Rick Swanborg |
How BPM Paid Off for Wells Fargo Strategies such as business process management, which focus on improving cost and time-to-market efficiencies, are one of many enablers helping Wells Fargo to navigate today's economic challenges. |
CRM
August 10, 2012
Jesse Noyes |
Seven Steps for a Social Contact Strategy When it comes to sales, establishing trust is key. |
InternetNews
August 1, 2007
Clint Boulton |
Metastorm Merges With Proforma For Modeling Metastorm today agreed to buy partner Proforma, which provides modeling software to make business process management run smoother. |
CRM
May 6, 2011
Alex Cohen |
Top 5 Reasons Your Company Should Use Social Media to Improve CRM Low cost and communities top the list |
CFO
October 1, 2002
Scott Leibs |
A Work in Process Web services combined with business process management may change the way you think about software. |
Search Engine Watch
July 9, 2010
Rob Chant |
How to Make Social Media Work for Your SMB The key to social media marketing for small- and mid-sized businesses is to build relationships and become an appreciated part of your community. Some tips to get you started. |
InternetNews
May 11, 2007
Clint Boulton |
BI+BPM: Convergence or Conjecture? Will the two software intelligence sub-sectors merger into one? Analysts argue it out. |
Insurance & Technology
April 1, 2008
Anthony O'Donnell |
The Architecture of Adaptation: Enabling Flexibility With Business Architecture and BPM Business process management (BPM) enables insurers a rapid response to a changing marketplace by pulling processes and functionality out of legacy code and legacy thinking. |
Insurance & Technology
September 5, 2008
Gary Kirkham |
BPM Creates a More-Agile Business The business demands process improvements that increase customer satisfaction and automate corporate functions to ensure good business practices. |
Registered Rep.
May 14, 2014 |
The Top 10 Social Media Brands Used by Advisors We were able to break down the social platforms frequented most, and why advisors are accessing them. |
Bank Systems & Technology
January 29, 2005
Cynthia Ramsaran |
Study: ECM and BPM Not Understood Technology users in the financial services industry are confused about enterprise content management (ECM) and business process management (BPM) solutions, according to a recent survey. As a result, banks do not leverage the technologies to their full potential. |
Insurance & Technology
February 2, 2007
Anthony O'Donnell |
Deconstructing the Business Business process management software and process discipline are providing the means to introduce new levels of efficiency and transparency of operations. But while interest in BPM began with cost-cutting, it has become a weapon of strategic opportunism. |
CIO
May 15, 2006
Diann Daniel |
Regulation's Silver Lining John Hagerty, vice president of research with AMR, says regulatory mandates have put a new spotlight on IT as a means to mitigate business risk. |
Entrepreneur
September 2009 |
The Twittering Class How social media can elevate your company's online cred. |
CRM
June 7, 2010
Carlos Diaz |
5 Things You Need from Your Community Management Platform Making conversations the center of innovation and business strategy. |
Job Journal
December 13, 2009
John Challenger |
Social Networking as a Job-Search Tool Tweet with Care It is estimated that over half of US adults online are now utilizing social networking sites. The rapid increase in use by business professionals and company recruiters has made participation in these online marketplaces essential for serious jobseekers. |
Financial Advisor
July 2010
Andrew Gluck |
A New Era With broker-dealers now starting to embrace social media, advisors have many more ways to market their firms. |
Bank Systems & Technology
August 12, 2010
Penny Crosman |
How Wells Fargo Used BPM to Merge Its Trust Ops with Wachovia's Paul Tazbaz, enterprise architect, and Dave Watkins, BSC manager, security servicing at Wells Fargo, share why and how they've used business processing modeling to streamline trust operations and along the way reduced both risks and costs. |
Bio-IT World
March 10, 2003
Bernard P. Wess Jr. |
Web Services: Antidote for Anarchy The rapid growth of biopharma, health care, and regulatory systems has resulted in process and information anarchy. Strategically applying an enterprisewide IT architecture can reduce costs and complexity. |
CIO
March 25, 2009
Jarina D'Auria |
How NBC Universal Puts Business Process Management To Work NBC created a team that helps IT and the business improve customer-facing processes |
Insurance & Technology
November 24, 2003 |
BPM For P&C Staffware London-Staffware, a business process management (BPM) software provider, has launched Staffware Claims Management, a BPM solution tailored to the requirements of the property & casualty industry. |
InternetNews
June 1, 2004
Clint Boulton |
Documentum Rallies For Biz Process Software The content management unit of EMC is hungry for a slice of the BPM pie. |
Bank Systems & Technology
August 30, 2005
Peggy Bresnick Kendler |
Perspectives: Enterprise Content Management In addition to helping banks cut costs through automation, enterprisewide content management has the power to reduce risk, improve customer service and facilitate compliance. |
Bank Systems & Technology
July 1, 2005
Deena M. Amato-McCoy |
Bringing It All Together Metastorm's e-Work BPM solution provides this global financial firm a solution that easily integrated its existing Oracle database platform with its centralized customer data and electronically delivered it to account officers during transactions. |
CIO
November 15, 2005
Margaret Locher |
The Business of Better Software A group of leading software vendors, such as Adobe and IBM, has decided that part of the answer to the problem of buggy software is better quality control on its end. |
InternetNews
September 28, 2004
Susan Kuchinskas |
A Different Perspective on BPM Ultimus introduced Adaptive Discovery, technology that lets users create rules for business process management as needed, rather than ahead of automation. |
