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CRM
January 29, 2013
Michele Masterson |
Genesys Acquires Utopy The deal accelerates Genesys' workforce optimization solutions.   |
CRM
January 31, 2013 |
Genesys Expands Relationship with Salesforce.com Genesys Connect for Salesforce Service Cloud is now available on Salesforce.com's AppExchange. |
CRM
October 19, 2010
Koa Beck |
Genesys Announces a New Social Media Strategy Genesys Telecommunications Laboratories, an Alcatel-Lucent unit that provides enterprise and contact center software, recently launched a new strategy for social media, one that allows companies to use integrated tools to monitor and address consumers through social media channels. |
CRM
March 16, 2015
Maria Minsker |
Genesys Debuts the Latest Version of Its Customer Experience Platform Updates include new omnichannel journey management capabilities. |
CRM
November 2015
Leonard Klie |
How Amazon and Salesforce.com Are Shaping Mobile Customer Support Video chat apps such as Amazon's Mayday Button and Salesforce.com's Service SOS lead a new breed of mobile customer service apps |
CRM
November 14, 2012 |
Genesys Releases Genesys One The solution combines uniquely packaged customer service best practices with Genesys 8 software. |
CRM
December 4, 2012 |
Genesys Orchestration Helps Manage Contact Centers Genesys Orchestration technology is designed to simplify and accelerate the deployment of customer service strategies though a business rules approach. |
CRM
February 9, 2011
Koa Beck |
Alcatel-Lucent Brings Next-Generation Customer Conversations with Context-Based Social Engagement Alcatel-Lucent has released the Genesys Social Engagement solution, which monitors, analyzes, and connects consumers over social media and traditional channels, providing visibility into customer engagement and community trends. |
CRM
June 12, 2012 |
Genesys Announces Klout Score Integration Genesys, a provider of customer experience solutions, today announced the integration of Klout within its Genesys Social Engagement solution. |
CRM
November 16, 2012
Mayur Anadkat |
Mobile Application Success Strategies A pretty app is nice, but the key is giving customers a reason to come back. Brands should be creating apps with the intention that they will continually evolve and provide functional use to consumers. |
InternetNews
April 28, 2004
Jim Wagner |
The Genesys of WebSphere Voice Genesys Telecom and IBM partner to offer large call centers voice-activated call routing. |
CIO
June 29, 2011
Adam Hartung |
Time to Put Your Money on Mobile If you're not shifting your IT budget into the mobile Web, you're at a competitive disadvantage. |
CRM
September 2014
Donna Fluss |
Outbound Solutions Engage Customers and Enhance Relationships Mapping out the ultimate next-generation product. |
CRM
January 9, 2013 |
Genesys Extends Contact Center Routing to Support Microsoft Lync Genesys, a provider of customer service solutions, has integrated Microsoft Lync with its customer service platform, creating a combined voice platform that enables companies to unify contact center interactions and enterprise communications. |
CRM
November 20, 2013 |
Genesys Enters Midmarket Space with New Contact Center Editions Three new contact center offerings cover SMBs and enterprise customers |
CRM
May 4, 2015
Maria Minsker |
Genesys Furthers Integration with Skype for Business Customers no longer have to sacrifice functionality due to a limited integration. |
CRM
December 2015
Garrison Wynn |
Do Your Call Center Agents Think They Have a Good Job? Engaged workers will feel connected to the bigger picture |
CRM
March 19, 2014
Maria Minsker |
Genesys Acquires Social Customer Care Provider Solariat With the acquisition, Genesys aims to expand its social media engagement capabilities. |
Investment Advisor
January 1, 2011
Marlene Y. Satter |
There's An App For That Insurance companies are using smart phones to work with customers. |
InternetNews
February 4, 2010 |
Google Updates Apps for Smartphone Use Google adds smartphone security features to mobile enterprise apps to make them more mobile IT-friendly. Is this a push to take on RIM in the workplace? |
CRM
March 2015
Leonard Klie |
The 2015 CRM Service Elite: Genesys Helps Michigan Aid Families in Need Call center technology makes reaching help one less hurdle for struggling parents. |
CRM
August 1, 2005
Coreen Bailor |
Blooming Customer Service A multichannel flower retailer's handling of peak holiday call volume blossoms by deploying Genesys and NetByTel voice solutions. |
CRM
February 1, 2012
Leonard Klie |
Genesys Sets a New Course Under its new ownership, the company will enhance its core product portfolio and strengthen its offerings in cloud computing, analytics, workforce optimization, process workflow, and social engagement. |
InternetNews
December 9, 2009 |
Google Adds Groups to Apps Premier Suite The latest addition to Google's Apps Premier suite is designed to let users quickly set up group sharing of documents with minimal IT involvement. |
InternetNews
July 28, 2010 |
Mobile Apps Are Hot, But Are They Safe? The proliferation of mobile apps for the smartphone market is big business but security experts are warning that many of the apps are built on third-party code that may not be properly vetted for security risks. |
InternetNews
November 18, 2010 |
Google Supersizes Apps for Business Google looks to boost its expand the reach of its cloud-based services like Voice and Blogger by connecting with its popular Apps developer platform. |
Information Today
March 22, 2010
Richard Oppenheim |
Google Launches Apps Marketplace for Business While search remains its terrific cash cow, Google has greatly expanded its business-oriented connectivity platform. |
Bank Systems & Technology
March 25, 2008
Maria Bruno-Britz |
Financial Industry Among Top Performers In Contact Center Success A new survey concluded that financial services is among the leading industries in terms of effective contact center use. |
BusinessWeek
November 4, 2010
Rachael King |
Mobile Apps Suit Up for Work Companies are creating in-house app stores for their employees. |
CRM
January 2015
Brent Leary |
Don't Drop the Ball on Your Digital Engagement Strategy Customers' app journeys hold the key to new opportunities. |
CRM
June 11, 2014
Sarah Sluis |
IBM Watson to Answer Queries on Genesys Platform First integrated call center operation of Watson could go live this year |
InternetNews
December 13, 2010 |
IDC: Mobile Apps Will Be $35B Business By 2014 Market research firm sees big things ahead for mobile application whether they're downloaded to smartphones, tablets or TVs. |
InternetNews
March 10, 2010 |
Google Unveils Apps Marketplace Google debuts online shop for apps, expanding beyond its own App Engine to offer developers working in other frameworks an integration into the marketplace. |
CRM
August 1, 2006
Coreen Bailor |
On the Scene: G-Force 2006--Model Maturity Many organizations struggle to communicate with customers across channels and departments. Looking at metrics is essential to improving performance. Here are highlights of a contact center capability model. |
CRM
March 2010
Jessica Sebor |
The 2010 CRM Service Awards: Service Leaders - Contact Center Infrastructure In the face of close competition, Genesys Telecommunications Laboratories edged out other vendors to reclaim the title it lost to Avaya in 2009. |
The Motley Fool
October 7, 2010
Carl Bagh |
Intel Developing Tool to Run iPhone Apps on its Atom Chips Intel is in the throes of developing a tool for developers to port Apple's iOS-based applications to other OS-based devices, IDG reported. |
CRM
June 7, 2010
Carlos Diaz |
5 Things You Need from Your Community Management Platform Making conversations the center of innovation and business strategy. |
CRM
September 5, 2014
Howard Latham |
3 Ways Mobile Apps Can Elevate Your Customers' Experience Reliable tracking of service and employees can give your business a significant competitive advantage. |
BusinessWeek
October 14, 2010
Burrows & Bass |
Microsoft Is Pinning Its Hopes on Windows Phone 7 If its new excursion into mobile is a hit, Microsoft stays at the center of computing. If it flops, uh-oh. |
PC Magazine
July 14, 2010 |
The Top 100 Free Apps for Your Phone 2010 Supercharge your iPhone, Android, BlackBerry or other smartphone with the 100 best free apps. |
InternetNews
May 14, 2010 |
Microsoft Nears Free, Cloud-Based Office Businesses and soon, consumers, get a shot at using Office's apps online. |
