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CRM
November 14, 2012 |
Genesys Releases Genesys One The solution combines uniquely packaged customer service best practices with Genesys 8 software.   |
CRM
September 22, 2011
Leonard Klie |
Salesforce.com Acquires Assistly Salesforce.com yesterday announced its acquisition of Assistly, an instant customer-service help desk built for the cloud, for approximately $50 million. |
CRM
May 4, 2015
Maria Minsker |
Genesys Furthers Integration with Skype for Business Customers no longer have to sacrifice functionality due to a limited integration. |
CRM
September 2, 2011
Leonard Klie |
Salesforce Continues Its Push to the Cloud Salesforce.com and its leader have both staked their reputations on cloud computing. |
CRM
March 4, 2011
Brittany Farb |
Salesforce.com Unveils Service Cloud 3 Service Cloud 3 made its debut yesterday at Salesforce.com's Cloudforce 2011 event in New York. The new application will assist customers manage higher volumes of service issues through social media tools. |
InternetNews
November 22, 2010 |
Google Gives MS Office Users a New Cloud Option With Google Cloud Connect, the search giant reveals what its plans are for DocVerse, the cloud computing startup it bought earlier this year. |
InternetNews
January 15, 2009
Richard Adhikari |
Salesforce Launches 'Service Cloud' Building on technologies it announced in November, Salesforce.com today released Service Cloud, its next-generation customer service solution. |
CRM
December 4, 2012 |
Genesys Orchestration Helps Manage Contact Centers Genesys Orchestration technology is designed to simplify and accelerate the deployment of customer service strategies though a business rules approach. |
CRM
November 20, 2013 |
Genesys Enters Midmarket Space with New Contact Center Editions Three new contact center offerings cover SMBs and enterprise customers |
CRM
January 5, 2016 |
Accenture Acquires CRMWaypoint The deal strengthens Accenture's cloud-first agenda and Salesforce.com capabilities. |
CRM
March 2015 |
The 2015 CRM Rising Stars: NewVoiceMedia Builds Multichannel Contact Centers for Salesforce.com Customers Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange. |
CRM
April 15, 2011
Leonard Klie |
Extending the Cloud for Salesforce.com Active Endpoints leads a new wave of companies consumerizing SaaS through user-driven customizations. |
CRM
November 2015
Leonard Klie |
On the Scene: At Dreamforce 2015, Salesforce.com Strengthens Ties with Microsoft The two software giants plan to deliver even deeper integrations in 2016 |
InternetNews
June 22, 2010 |
Cloud Services Boom Well Underway IT research firm Gartner predicts worldwide cloud services revenue will top $63.3 billion this year alone. What's driving the growth? |
InternetNews
February 24, 2011 |
Google Pushes Cloud Connect as Office Alternative With its new Appsperience program, Google plans to make its Google Cloud Connect for Microsoft Office easier for enterprises to try. |
CRM
August 12, 2013 |
Salesforce Announces New Performance Edition Performance Edition will combine Sales Cloud, Service Cloud and Salesforce Platform with Data.com, Work.com, Identity, Live Agent, Knowledge and additional sandbox functionality in a single solution. |
InternetNews
April 14, 2010 |
Social, Cloud Trends Merging: Salesforce's Benioff Salesforce.com's CEO talks up his vision of Cloud 2 - and what it means for enterprises. |
InternetNews
August 24, 2010 |
Novell Touts Access Security for the Cloud Enterprises could benefit from extending the types of identity and access controls they use in their data centers to workloads in the cloud, Novell says. |
The Motley Fool
December 8, 2010 |
Salesforce.com Builds Enterprise Database for Cloud Salesforce wants to move things to the cloud. |
CRM
November 13, 2014 |
Salesforce Launches Salesforce1 Lightning Connect to Integrate Any Data Source with Salesforce Lightning Connect is a real-time integration that unleashes the full power of the Salesforce1 Platform on data stored in legacy back-office systems. |
InternetNews
December 8, 2010 |
Saleforce Buying Ruby Player Heroku In a $212 million all-cash deal to acquire Ruby vendor Heroku, Salesforce looks to build out its Force.com cloud platform to complement its VMforce offering. |
InternetNews
October 19, 2010 |
Google Brings Enterprise Search to the Cloud The Google Search Appliance, Google's enterprise search offering, is getting an upgrade with a new feature called Cloud Connect, offering personalized results drawn from a variety of sources outside of the company. |
InternetNews
December 8, 2008
Richard Adhikari |
Salesforce Intros Force.com for Google App Engine The relationship between the two cloud players gets even cozier. |
InternetNews
March 4, 2011
Paul Shread |
Salesforce Friends Facebook for Call Centers The SaaS giant adds support for Facebook to its Service Cloud 3 call center. |
CRM
October 16, 2014
Leonard Klie |
At Dreamforce, Salesforce.com Unveils Road Map for Service Cloud Updates Many new features delivered already, with more on the way. |
CRM
October 8, 2014 |
Genesys Unveils Its Next-Generation User Experience The new release of the Genesys Customer Experience Platform delivers a simpler user experience |
InternetNews
September 13, 2010 |
Novell Debuts Tool to Manage Private Clouds With its new Cloud Manager solution, Novell is looking to simplify the management of cloud-based infrastructure and integrate IT and business operations. |
CRM
February 1, 2012
Leonard Klie |
Genesys Sets a New Course Under its new ownership, the company will enhance its core product portfolio and strengthen its offerings in cloud computing, analytics, workforce optimization, process workflow, and social engagement. |
InternetNews
June 15, 2010 |
Google's Online Marketplace Gains 16 New Apps There are plenty of new business and productivity applications in the new set of applications at Google's Marketplace. |
The Motley Fool
August 11, 2008
Mac Greer |
Fool Video: Amazon's Bright Cloud? Will cloud computing produce heavenly returns for Amazon.com? |
CRM
August 27, 2014 |
Salesforce.com Launches Salesforce1 Community Cloud New Community Cloud propels salesforce.com into the fast-growing $3.5 billion enterprise collaboration market. |
CRM
August 24, 2011
Leonard Klie |
Alcatel-Lucent Unveils a New Strategy for Genesys Genesys Mobile Customer Engagement Strategy evolves companies from transactional, service-only apps to mobile customer conversations. |
InternetNews
March 4, 2011
Stuart J. Johnston |
Is Salesforce Overstating Green IT Claims? Do Salesforce customers produce 95 percent less carbon on average than their on-premise counterparts? Analysts aren't so sure. |
CRM
May 30, 2014
Leonard Klie |
Microsoft and Salesforce.com Announce Strategic Partnership Industry leaders to deliver new solutions and mobile experiences for mutual customers. |
CRM
November 20, 2013
Maria Minsker |
At Dreamforce Day 2, Salesforce.com Unveils the Salesforce ExactTarget Marketing Cloud ExactTarget Marketing Cloud is part of the new Salesforce1 Customer Platform, which Salesforce.com rolled out on Day 1. |
PHONE+
December 7, 2009
Michael Murphy |
Get Your Head in the Cloud Cloud computing can can provide additional value to new and existing clients. |
CRM
April 9, 2013
Kelly Liyakasa |
Salesforce.com Launches Platform Mobile Services The cloud computing company weds mobile frameworks and customer data to jump start enterprise app development. |
CRM
February 8, 2012 |
Deloitte Partners with Salesforce.com The alliance bolsters Deloitte's reach into the cloud. |
CRM
September 21, 2012
Kelly Liyakasa |
Social Media Experimentation to Shift to ROI Justification Collaboration, social marketing have changed customer relationships. Salesforce.com's debut of enterprise file-sharing solution Chatterbox this week at Dreamforce hints at the cloud software company's further foray into powering the social enterprise. |
InternetNews
July 30, 2010 |
New Public Cloud Storage Services Target IT Technology advances and lower costs make public cloud services a more attractive option for the enterprise. |
CRM
December 17, 2014
Maria Minsker |
Salesforce.com Introduces Salesforce Files Connect The solution brings native file integration to customer relationship management. |
InternetNews
July 15, 2010 |
Will Partners Follow Microsoft to the Cloud? Executives at Microsoft spent all week at their annual conference telling partners the company is "all in" on the cloud. Will that message resonate? |
InternetNews
March 9, 2011 |
Enterprises Still Refining Hybrid Cloud Model Amid all the talk about cloud computing, the term continues to mean different things to different people, and different businesses are charting their own course. |
Bank Systems & Technology
August 17, 2010
Penny Crosman |
Banks Still Face Obstacles to Cloud Computing Security concerns, old programs, vendor licensing issues and the risk of 'spreading the IT mess' all stand between banks and ideal cloud computing environments. |
CRM
January 5, 2011
Koa Beck |
Salesforce.com Completes Acquisition of Heroku Salesforce aims to become the cornerstone of the next-generation of cloud computing with latest acquisition. |
InternetNews
June 15, 2009
Alex Goldman |
IBM's Cloud Computing Starts With Developers IBM's CloudBurst and Smart Business products recognize that today's businesses focus on developing and deploying software fast, cheaply, and with as few bugs as possible. |
CIO
April 11, 2011 |
The Hype Was Right on Cloud Computing Michael Friedenberg, President and CEO of IDG Enterprise, shares data from our recent survey on cloud computing that shows actual adoption is well under way. |
CRM
January 9, 2013 |
Genesys Extends Contact Center Routing to Support Microsoft Lync Genesys, a provider of customer service solutions, has integrated Microsoft Lync with its customer service platform, creating a combined voice platform that enables companies to unify contact center interactions and enterprise communications. |
CRM
December 2012
Kelly Liyakasa |
Salesforce.com Delves Deeper into Social and Mobile Enterprise Dreamforce 2012 draws 90,000 attendees, features a multitude of product updates. |
CIO
July 31, 2009
Carolyn Johnson |
Cloud Computing Survey: Adoption Prospects Are Hazy IT buyers are uncertain about savings from cloud computing, while concerns about security are on the rise. |
