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Bank Technology News August 2009 Michael Sisk	Automated Tellers Are Getting Smarter These souped up smart ATMs don't simply dispense cash 24-hours a day; they are actually replacing tellers at branches.
Bank Technology News December 2009 Steve Bills	BBVA Branches Into Video Customers may soon be talking to a screen at the branch - instead of a person.
Bank Systems & Technology June 24, 2008 Paula Damiano	IBM Unveils Virtual Teller Kiosk of the Future Today's virtual teller solutions are nothing to laugh at. According to experts, the benefits of teller-assisted kiosks for banks range from improved staffing efficiencies to stronger security.
Bank Technology News January 2007 John Adams	Branch Automation: Helping Customers To Help Themselves Buoyed by the success of user-driven automated service at airports and supermarkets, firms like Source Technologies and NCR are selling the idea to financial firms.
Bank Technology News November 2010 Sean Sposito	Self-Service (R)Evolution "Branches are the number one or number two predictor of deposit growth. Branch convenience is the number one or number two reason that customers chose a bank," says Jed Taylor, vp of uGenius.
U.S. Banker October 2009 Hal Tilbury	Teller Flow at the Heart of Capture's ROI In making the move to remote deposit capture it is critical that banks keep an open mind and seriously consider item capture at the teller workstation.
Bank Systems & Technology October 29, 2008 Maria Bruno-Britz	Banks Look to Multimedia Technology to Grow Branches Banks are striving to change the branch's image by reworking the channel to appeal to a wider array of customers.
U.S. Banker May 2011 Matthew de Paula	New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience.
Bank Systems & Technology March 31, 2005 Phil Britt	Higher Education Hooking customers at a young age is a sure way to build future business. WSFS Bank, a subsidiary of WSFS Financial Corp. saw an opportunity to capture the business of students at the University of Delaware by providing low-cost remote channels for most of their banking needs.
Bank Systems & Technology November 3, 2009 Maria Bruno-Britz	In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels.
U.S. Banker May 2010 Matthew De Paula	5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more.
Bank Systems & Technology October 28, 2004 Ivan Schneider	Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message.
U.S. Banker August 2010 Alan Kline	Banking 2020: Smartphones Rule All the hubbub about smartphones laying the decisive blow to branches is unnecessary; they can peacefully and successfully co-exist with some retooling.
Bank Systems & Technology November 4, 2003 Ivan Schneider	Fast-Track Citizens Why do people continue to use bank branches despite the ready availability of automated alternatives? Who knows? But since they do, Citizens Bank has continued to place the branch at the center of its retail banking strategy.
Bank Technology News August 2010 Rebecca Sausner	Citi's Japanese Revolution Citi's "smart banking" strategy in Japan.
Bank Technology News January 2010 Michael Sisk	Gut Instinct Meets Analytics Brian Coakley, CIO of North Country Savings Bank, says using electronic channels to drive down costs and boost customer convenience is all well and good, but as a community bank we need to make sure we move the right people to the electronic channel; but not everyone all the time.
Bank Technology News November 2009 John Adams	Capturing Savings On Line Branch capture is less costly for banks in terms of up-front (capital expenditure), but the back-office savings from teller capture are greater.
Bank Systems & Technology May 26, 2008 Claire Schooley	As Vendors Introduce Less-Expensive Technologies, Banks Can Capitalize on the Promise of Videoconferencing and Telepresence By allowing participants to see and read each other's body language, telepresence and videoconferencing bolster customer confidence and satisfaction as well as enhance interoffice communications.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
Bank Technology News August 2010 John Adams	BECU Gets New insight into its ATMS When members of Boeing Employees Credit Union visit the institution in person, chances are they're using an ATM. The airplane manufacturer's 650,000-member credit union only has two branches, putting ATMs in the pilot's seat when it comes to customer experience.
Bank Technology News July 2009 Michael Sisk	The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction.
Bank Technology News March 2010 John Adams	3. Hampden's Tellers Capture Images, Savings While most banks still turn a cold shoulder to teller capture, Hampden Bank is a happy contrarian.
Insurance & Technology April 30, 2008 David Luff	In an Increasingly Global World, Insurers Who Leverage Telepresence and Videoconferencing's Capabilities Put Themselves Ahead of the Curve Telepresence and videoconferencing can save time and money and even help manage head count, while giving carriers, agents, customers and partners a personal, face-to-face experience in real time.
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
Bank Technology News March 2010 Karen Epper Hoffman	ATMs Get More Connected Automated teller machines may no longer be the one-trick pony of banking.
CRM February 2, 2004 Martin Schneider	Vertical Focus: Financial Services Firms Learn to Value Relationships, Not Transactions Profits and speedy service are still key, but financial services firms are getting back to basics.
U.S. Banker December 2010 Matt Monks	Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours.
Bank Technology News April 2009 John Adams	Take Stock of Your Own Real Estate The arrival of automated branch performance management at Summit Bank also came with a 95 percent cost haircut, a welcome savings in a time where every dollar is gold.
Bank Systems & Technology February 1, 2007 Nancy Feig	Commerce Bank Automates Its Tellers The bank bring its teller platform up to speed with Getronics' help.
Bank Systems & Technology August 24, 2006 Phil Britt	Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.
Bank Technology News March 2010 Rebecca Sausner	1. Union Savings Breaks Security Barriers, Arrests Fraud There aren't too many one-of-a-kind, leading edge community bank IT projects, but Union Savings Bank's integration of its video surveillance system with biometric recognition and search software and its Fiserv teller platform surely makes that list.
Bank Technology News June 2005 John Adams	Sales Prospects: County's Tellers Will Tell About New Leads Experts say the industry is still unsure about how much tellers should be involved in cross-sell efforts, but Pennsylvania's County National Bank is sure the teller window is a great place to find leads.
The Motley Fool July 19, 2010 Dan Caplinger	Bank of America to Customers: Get Out and Stay Out! Free checking accounts go to those who won't visit tellers.
Bank Director 2nd Quarter 2011 Chris Costanzo	Using Technology To Drive Profitability Slack loan demand and a flat yield curve are making it difficult for banks to grow revenues, but smart use of technology can overcome those obstacles.
Bank Systems & Technology March 10, 2004 Ivan Schneider	TransAtlantic Farms Out Check Images Miami bank's courier costs melt like a snowball in South Beach
Bank Systems & Technology May 14, 2009 Katherine Burger	Microsoft and Agree Technology Announce SuperTeller for Next-Generation Branch Transformation Xiamen International Bank first to adopt innovative new solution to optimize branch efficiency.
Bank Technology News June 2007 John Adams	Expense Management: Cost Controls Come In Many Flavors Whether it is Bank of the West's human capital project, Amex's procurement savings or MasterCard's corporate travel initiative, there are lots of places to shave corporate costs
Bank Systems & Technology January 14, 2004 Ivan Schneider	RBC Tracks Branch Traffic One Step at a Time Royal Bank of Canada automatically monitors branch traffic with computer vision tools
Bank Technology News July 2011	Citi Turns to Apple for Inspiration Citi is investing millions in new branches and branch refurbishments that provide technology and design upgrades, providing a more Apple-like experience for retail customers.
Bank Technology News July 2008 Barry Cox	Automating Management of the Branch Office Network Some financial services IT departments with high availability requirements and limited staff at distributed locations are turning toward a new remote management approach.
Bank Technology News July 2011 John Adams	Huntington Dives Into Digital Signage Branches will be outfitted with multiple 40-inch flat screen panels in which tailored content can be quickly uploaded to each location.
Bank Systems & Technology November 4, 2003 Ivan Schneider	Channel Surfing With an aim toward taking the pulse of the industry, we spoke with innovators at all manner of financial institutions, from the corner credit union to the multi-state regional giant.
Bank Technology News July 2009 Michael Sisk	Branch Design Diversity is the Future Continued branch innovation -- driven by customer tastes and banks' willingness to experiment -- means that banks may one day look very different from one another.
Bank Systems & Technology May 26, 2008 Erica Schroeder	Telepresence Solutions Help Organizations Enhance Customer Service, Performance and Operations As vendors continue to broaden the telepresence portfolio and banks evolve their network and IT infrastructure, real-time video communication will become increasingly standard.
Bank Technology News August 2010 John Dodge	Keystrokes That Pay Attention Econiq captures customer information and tailors bank promotions and programs to particular customer sets served by the bank's staff.
Bank Technology News January 2003 Charlotte Dunlap	CIBC Reuses As It Renews Banks are being advised to invest in component-based technology, which would permit a bank to reuse the same application across multiple business lines.
Fast Company May 2002 Chuck Salter	Customer Service: Commerce Bank Commerce Bank is one of America's best-performing financial institutions, with a stock that grew more than 2,000% in 10 years. It is also America's most convenient bank, with a fanatical commitment to "wowing" its customers...
InternetNews July 13, 2006 Andy Patrizio	Microsoft Reaches Out to Branch Offices Microsoft has launched the Branch Infrastructure Promotion, a collection of server technologies meant for the remote office where IT support is typically minimal to non-existent.
U.S. Banker April 2004 Jacob Ward	Should a Bank Be a Store? Going retail is all the rage. But World Savings' Marion Sandler says that good branch design can't be quantified. It just is.
Bank Systems & Technology May 21, 2007 Katherine Burger	Online Banking Growth Outpacing That of Call Centers, Branches, ATMs, TowerGroup Report Says According to a recent report, online banking is increasing in use at an annual rate of 27% -- compared to 7% for the call center, 1.4% for the branch and only 0.5% for ATMs.