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Bank Technology News
April 2009
John Adams |
Take Stock of Your Own Real Estate The arrival of automated branch performance management at Summit Bank also came with a 95 percent cost haircut, a welcome savings in a time where every dollar is gold.   |
Bank Systems & Technology
January 14, 2004
Ivan Schneider |
RBC Tracks Branch Traffic One Step at a Time Royal Bank of Canada automatically monitors branch traffic with computer vision tools |
Bank Technology News
June 2010
John Adams |
T&E Controls On Sale Now Corporations looking to shave travel and entertainment costs have no shortage of razors to choose from, with a crowded marketplace of banks, card companies and tech firms enticing clients with promises of discounts and refunds. |
Bank Technology News
September 2009
Michael Sisk |
Banks Offer Deep Dive on Card Spend Corporate card issuers are dramatically beefing up analytics and embracing sourcing controls, as banks weigh the severe implications of falling behind the curve. |
Bank Director
3rd Quarter 2010
Jack Milligan |
The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy? |
Bank Systems & Technology
October 28, 2004
Ivan Schneider |
Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message. |
Bank Technology News
July 2006
John Adams |
Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus? |
U.S. Banker
December 2010
Matt Monks |
Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours. |
Bank Technology News
May 1, 2008
Glen Fest |
The Cost of Paper and Pens Really Adds Up Banks' need for expense management is building as the credit crisis for financial institutions festers. |
Bank Technology News
December 2003
Holly Sraeel |
Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there. |
U.S. Banker
May 2010
Matthew De Paula |
5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more. |
Bank Systems & Technology
April 6, 2010
Penny Crosman |
J.P. Morgan Collaborates With IBM To Offer T&E Solution J.P. Morgan corporate card meets IBM travel and expense software, with card transactions automatically populating expense reports. |
U.S. Banker
July 2009
Steve Garmhausen |
Keeping a Tight Schedule The retail banking manager at Mechanics Bank in Richmond, Calif., calls the bank's recent investment in sophisticated scheduling technology a "no-brainer." |
Bank Technology News
May 1, 2008
Anthony Malakian |
Turns Out, If You Build It They'll Stop Coming Lowered branch transaction volume may not have been the intended result of a successful remote-deposit capture campaign, but that is exactly what's happening. |
U.S. Banker
May 2011
Matthew de Paula |
New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience. |
Bank Technology News
January 2007
John Adams |
Branch Automation: Helping Customers To Help Themselves Buoyed by the success of user-driven automated service at airports and supermarkets, firms like Source Technologies and NCR are selling the idea to financial firms. |
U.S. Banker
January 2010
Darryl Demos |
Bank Branches: The Changing Nature of Work and Workers In today s changing times, banks will need to evaluate and evolve their branch workforce strategies to meet not only the changing needs and interaction preferences of their customers, but also the flexibility requirements of the available labor pool. |
Bank Systems & Technology
November 4, 2003
Ivan Schneider |
Fast-Track Citizens Why do people continue to use bank branches despite the ready availability of automated alternatives? Who knows? But since they do, Citizens Bank has continued to place the branch at the center of its retail banking strategy. |
U.S. Banker
January 2008
Anthony Malakian |
Poor Branch Placement Could Kill Revenues For smaller community banks, poor branch placement is a far greater concern than for a trillion-dollar behemoth. |
CRM
February 2, 2004
Martin Schneider |
Vertical Focus: Financial Services Firms Learn to Value Relationships, Not Transactions Profits and speedy service are still key, but financial services firms are getting back to basics. |
Bank Systems & Technology
October 8, 2009
Maria Bruno-Britz |
Northeast Bank Takes New Approach to Branching With dwindling transaction levels at the branch due to self service channels, Northeast Bank is revising its branch strategy. |
Bank Technology News
May 2007
Glen Fest |
Customer Feedback: In-Store E-Surveys Some banks are finding real customer feedback more effective than mystery shoppers. |
Bank Systems & Technology
May 1, 2006
Phil Britt |
Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests. |
Bank Systems & Technology
March 10, 2004
Ivan Schneider |
TransAtlantic Farms Out Check Images Miami bank's courier costs melt like a snowball in South Beach |
CRM
October 28, 2011
Leonard Klie |
Verint Launches Fully Web-Enabled Enterprise WFM Solution The offering continues to drive workforce management further into the enterprise with enhanced branch, contact center and back-office operations features. |
Bank Technology News
January 2003
Charlotte Dunlap |
CIBC Reuses As It Renews Banks are being advised to invest in component-based technology, which would permit a bank to reuse the same application across multiple business lines. |
Bank Technology News
November 2009
John Adams |
Capturing Savings On Line Branch capture is less costly for banks in terms of up-front (capital expenditure), but the back-office savings from teller capture are greater. |
Bank Systems & Technology
November 1, 2006
Phil Britt |
Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers. |
CFO
October 1, 2010
David McCann |
Round-Trip Cost Control As travel-expense management systems become integrated with booking systems, companies can finally see what they're spending, and reduce it. |
U.S. Banker
July 2007
Glen Fest |
Customer Feedback: In-Store E-Surveys Or Mystery Shoppers? Banks once relied heavily on mystery shoppers to gauge customer-service levels. Customer e-surveys could change how banks obtain feedback-and provide a better idea of the real quality of client interaction. |
Bank Technology News
February 2001
Helyne Klauck |
Online Branch Analysis Debuts SRC LLC announced recently its development of a Web-based analysis tool that provides instant access to deposit and market data for bank branches nationwide. The tool is available to users of Alex eBanking Solutions... |
Bank Technology News
August 2010
Rebecca Sausner |
Citi's Japanese Revolution Citi's "smart banking" strategy in Japan. |
Registered Rep.
February 4, 2003
David A. Gaffen |
Complexing Issue: Morgan Stanley Creating Bunches of Branches Morgan Stanley is requiring that an increasing number of its branch office managers begin producing. The move is an outgrowth of its office "complexing" strategy, which groups together multiple branches under a single manager. |
Bank Systems & Technology
August 28, 2009
Maria Bruno-Britz |
Citi Launches Multicurrency Virtual Card With MasterCard Citi Virtual Card Accounts provides corporates with a secure means for making and controlling purchases. |
Bank Systems & Technology
October 29, 2008
Maria Bruno-Britz |
Banks Look to Multimedia Technology to Grow Branches Banks are striving to change the branch's image by reworking the channel to appeal to a wider array of customers. |
Bank Systems & Technology
May 14, 2009
Katherine Burger |
Microsoft and Agree Technology Announce SuperTeller for Next-Generation Branch Transformation Xiamen International Bank first to adopt innovative new solution to optimize branch efficiency. |
Bank Systems & Technology
August 5, 2004
Ivan Schneider |
Have a Problem? No Problem! Not only can a smaller financial institution adopt comparable CRM as a larger player, but it can let someone else manage the integration issues involved. |
Bank Technology News
May 2009
Mike Reagan |
Time is Now For Payments Convergence Payments account for as much as a third of commercial bank revenue, and that makes one message clear: The payments business is directly influential to the bottom line. |
Bank Technology News
July 2009
Michael Sisk |
The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction. |
U.S. Banker
December 2001
John Hackett |
Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons... |
Bank Technology News
January 2002
Joseph McKendrick |
Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once... |
Bank Systems & Technology
August 24, 2006
Phil Britt |
Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight. |
InsideFlyer
November 2010 |
New Canadian AMEX American Express Canada has launched a new charge card for Canadians, the American Express Gold Rewards Card. Cardmembers earn double Membership Rewards points on travel purchases as well as eligible gas, grocery and drugstore charges. |
CFO
March 18, 2003
Anne Stuart |
A Hire Power Services E-procurement is quietly gaining ground, helping companies control an expense that often escapes scrutiny. |
U.S. Banker
January 2005
Holly Sraeel |
MasterCard. Visa. Amex. Welcome to the Sandbox. Citibank's decision to issue Amex cards to its customers will force other large banks to follow suit -- exactly what MasterCard and Visa have been dreading. |
Bank Technology News
December 2001
Maria Bruno |
Govt. Makes Antitrust Case Ruling For anyone wondering what a world with American Express and Discover bank cards would be like, your chance to find out might soon arrive... |
The Motley Fool
May 12, 2010
Rick Aristotle Munarriz |
Make Money by Traveling Through China Ctrip and Home Inns combine to paint a cheery picture of China's travel industry. |
Fast Company
May 2002
Chuck Salter |
Customer Service: Commerce Bank Commerce Bank is one of America's best-performing financial institutions, with a stock that grew more than 2,000% in 10 years. It is also America's most convenient bank, with a fanatical commitment to "wowing" its customers... |
CFO
November 1, 2009
Alix Stuart |
Office, Stationary Companies increasingly are shunning business travel in favor of less-costly videoconferencing. |
AskMen.com
Terence Channon |
Healthy Financial Habits Tips ranging from automating your payments to watching your credit report. |
