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Bank Technology News May 1, 2008 Anthony Malakian	Turns Out, If You Build It They'll Stop Coming Lowered branch transaction volume may not have been the intended result of a successful remote-deposit capture campaign, but that is exactly what's happening.
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
Bank Technology News June 2007 John Adams	Expense Management: Cost Controls Come In Many Flavors Whether it is Bank of the West's human capital project, Amex's procurement savings or MasterCard's corporate travel initiative, there are lots of places to shave corporate costs
Bank Systems & Technology October 8, 2009 Maria Bruno-Britz	Northeast Bank Takes New Approach to Branching With dwindling transaction levels at the branch due to self service channels, Northeast Bank is revising its branch strategy.
Bank Technology News July 2006 John Adams	Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus?
Bank Systems & Technology May 14, 2009 Katherine Burger	Microsoft and Agree Technology Announce SuperTeller for Next-Generation Branch Transformation Xiamen International Bank first to adopt innovative new solution to optimize branch efficiency.
Bank Technology News August 2006	Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.
Bank Technology News May 2011 Michael Sisk	RBC Gets in Touch With Customers One element of branch design growing fast in popularity is touch-screen technology, which is intended to give customers an intuitive, relaxed way to find financial information on their own.
Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
U.S. Banker May 2011 Matthew de Paula	New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience.
U.S. Banker January 2008 Anthony Malakian	Poor Branch Placement Could Kill Revenues For smaller community banks, poor branch placement is a far greater concern than for a trillion-dollar behemoth.
Bank Systems & Technology August 24, 2006 Phil Britt	Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.
U.S. Banker April 2008 Chris Bledsoe	Funds-Transfer Pricing? Just Say No. Is funds-transfer pricing worthwhile?
U.S. Banker April 2007 Spitler & Mattei	Is Your Front-Line Force a Farce? At a time when extraordinary attention is paid to customer acquisition, retention and relationship expansion, front-line sales representatives often are handled as look-alike production components.
Bank Technology News August 2010 Rebecca Sausner	Citi's Japanese Revolution Citi's "smart banking" strategy in Japan.
Bank Systems & Technology October 29, 2008 Maria Bruno-Britz	Banks Look to Multimedia Technology to Grow Branches Banks are striving to change the branch's image by reworking the channel to appeal to a wider array of customers.
Bank Technology News July 2011	Rethinking the Branch Branch traffic is declining as consumers gravitate toward web and mobile channels. But two-thirds of consumers still wouldn't choose a branchless bank.
Registered Rep. February 4, 2003 David A. Gaffen	Complexing Issue: Morgan Stanley Creating Bunches of Branches Morgan Stanley is requiring that an increasing number of its branch office managers begin producing. The move is an outgrowth of its office "complexing" strategy, which groups together multiple branches under a single manager.
Bank Systems & Technology November 4, 2003 Ivan Schneider	Fast-Track Citizens Why do people continue to use bank branches despite the ready availability of automated alternatives? Who knows? But since they do, Citizens Bank has continued to place the branch at the center of its retail banking strategy.
Bank Technology News April 2009 John Adams	Take Stock of Your Own Real Estate The arrival of automated branch performance management at Summit Bank also came with a 95 percent cost haircut, a welcome savings in a time where every dollar is gold.
U.S. Banker May 2010 Matthew De Paula	5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more.
Bank Technology News January 2002 Joseph McKendrick	Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once...
Bank Technology News May 2009 Mike Reagan	Time is Now For Payments Convergence Payments account for as much as a third of commercial bank revenue, and that makes one message clear: The payments business is directly influential to the bottom line.
Investment Advisor July 2010 James J. Green	The Canadian Connection Royal Bank of Canada (RBC) came out of the financial crisis very strong.
Bank Technology News April 2009 Michael Sisk	New Branch Tech "Surfaces" It looks like something out of a sci-fi film, consumers and bank salespeople conducting business by swiping their hands across a table-top screen.
Bank Systems & Technology August 5, 2004 Ivan Schneider	Have a Problem? No Problem! Not only can a smaller financial institution adopt comparable CRM as a larger player, but it can let someone else manage the integration issues involved.
Bank Technology News July 2011	Citi Turns to Apple for Inspiration Citi is investing millions in new branches and branch refurbishments that provide technology and design upgrades, providing a more Apple-like experience for retail customers.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
U.S. Banker December 2001 John Hackett	Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons...
Bank Systems & Technology October 28, 2004 Ivan Schneider	Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message.
Bank Systems & Technology April 6, 2009 Orla O'Sullivan	Internet Banks Poised to Prosper Amid Crisis As consumers seek the best rates and banks look to cut costs, direct banks will enjoy a surge in deposits, and branch traffic will stagnate, TowerGroup predicts.
Bank Systems & Technology March 27, 2008 Nancy Feig	Verint's Impact 360 for Retail Financial Services Enhances U.S. Bank's Workforce Management U.S. BANK implemented Verint Witness Actionable Solutions' workforce optimization solution... RBC Centura Bank Rolls Out FIS' TouchPoint... Malaysian Bank Implements Algorithmics... Japan's Mizuho Bank Deploys Teradata...
Registered Rep. March 1, 2003 Andre Cappon	Okay, Team, Listen Up! Whether some reps like to acknowledge it, the branch office manager is vital to the success of a given branch.
U.S. Banker May 2008 Anthony Malakian	Extended Hours: Longer Hours Correlate To Higher Deposit Growth The term "bankers' hours" has a negative connotation and is an outdated insult at an industry where many institutions have 70-hour work weeks.
Bank Technology News July 2011 John Adams	Robo Tellers A growing number of banks are deploying "personal teller" machines equipped with videoconferencing that allow remote branch staff to do virtually anything they could at the physical location.
CRM February 2, 2004 Martin Schneider	Vertical Focus: Financial Services Firms Learn to Value Relationships, Not Transactions Profits and speedy service are still key, but financial services firms are getting back to basics.
The Motley Fool July 13, 2011 Zeeshan Siddique	Can You Bank on Royal Bank of Canada? In context with its growth prospects, RBC's pricing looks a bit stretched.
InternetNews June 8, 2007 Clint Boulton	Dave Cote, CEO, Packeteer WAN optimization is the name of the game; Dave Cote, CEO of Packeteer discusses how the company plans to be the No. 1 player.
Registered Rep. October 1, 2004 David A. Gaffen	From Top Dog to Compliance Monkey Many branch managers at full-service broker/dealers around the country have found in recent years that their old role as branch manager has diminished, as more business decisions are made by headquarters.
InternetNews May 7, 2007 Clint Boulton	Can Packeteer Build a 'Branch Office Box'? Packeteer advances in relationship with Microsoft by delivering the iShaper appliance for WAN optimization.
Bank Technology News February 2010 Rebecca Sausner	Microsoft Taps 'New Normal' Consumers Managing director for banking and capital markets at Microsoft's Financial Services unit aim to connect home banking, provide surface technology in the branch, and develop better mobile banking.
The Motley Fool February 12, 2008 Dan Caplinger	Where You'll Find the Best Rates As customers have moved to the Internet for financial solutions, banks have paid attention.
Bank Systems & Technology January 14, 2004 Jim Middlemiss	Italian Bank Adopts Linux in IT Revamp Moving to open standards, BPM reengineers its branch system and integrates channels.
Registered Rep. May 1, 2008 Mindy Diamond	The Branch Manager Switch In today's turbulent markets, many financial advisors may want to give up a book of business and graduate to management, but that position also isn't as risk-free as they may think.
On Wall Street November 1, 2009 Helen Kearney	Back on the Front Lines Over the past few months, both UBS and Morgan Stanley Smith Barney have completed their transitions to the 'complex' management structure. Many of the branch managers affected haven't had a book of business for years and say it's not an easy thing to conjure up overnight.
U.S. Banker December 2010 Matt Monks	Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours.
Bank Technology News January 2003 Charlotte Dunlap	CIBC Reuses As It Renews Banks are being advised to invest in component-based technology, which would permit a bank to reuse the same application across multiple business lines.
Entrepreneur December 2006 Rosalind Resnick	Extra Effort It is important for small businesses to find a bank that can provide them with good service.
Bank Technology News July 2011 John Adams	Huntington Dives Into Digital Signage Branches will be outfitted with multiple 40-inch flat screen panels in which tailored content can be quickly uploaded to each location.