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U.S. Banker August 2010 Alan Kline	Banking 2020: Smartphones Rule All the hubbub about smartphones laying the decisive blow to branches is unnecessary; they can peacefully and successfully co-exist with some retooling.
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
U.S. Banker May 2010 Matthew De Paula	5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more.
U.S. Banker December 2001 John Hackett	Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons...
U.S. Banker May 2011 Laura Thompson Osuri	One Way to Cut Crime After too many robberies, Columbus Bank and Trust found a way to keep the police close and employees and customers feeling safe.
Bank Systems & Technology October 8, 2009 Maria Bruno-Britz	Northeast Bank Takes New Approach to Branching With dwindling transaction levels at the branch due to self service channels, Northeast Bank is revising its branch strategy.
Bank Technology News July 2011	Citi Turns to Apple for Inspiration Citi is investing millions in new branches and branch refurbishments that provide technology and design upgrades, providing a more Apple-like experience for retail customers.
U.S. Banker January 2008 Anthony Malakian	Poor Branch Placement Could Kill Revenues For smaller community banks, poor branch placement is a far greater concern than for a trillion-dollar behemoth.
BusinessWeek June 23, 2011 Dakin Campbell	JPMorgan's Contrarian Bet on Bank Branches JPMorgan seeks a source of cheap funds as rivals retrench. Analysts are skeptical.
Bank Technology News August 2010 Rebecca Sausner	Citi's Japanese Revolution Citi's "smart banking" strategy in Japan.
U.S. Banker May 2011 Matthew de Paula	New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience.
Bank Technology News April 2009 John Adams	Take Stock of Your Own Real Estate The arrival of automated branch performance management at Summit Bank also came with a 95 percent cost haircut, a welcome savings in a time where every dollar is gold.
U.S. Banker December 2010 Matt Monks	Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours.
Bank Technology News August 2006	Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.
Bank Technology News July 2006 John Adams	Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus?
U.S. Banker July 2010 Marissa Fajt	Overdraft Outlier With hundreds of branches in Wal-Mart stores, Woodforest relies heavily on overdraft fees for its racy performance. Will the regulatory crackdown be a speed bump or a roadblock?
Bank Technology News July 2011 John Adams	Huntington Dives Into Digital Signage Branches will be outfitted with multiple 40-inch flat screen panels in which tailored content can be quickly uploaded to each location.
U.S. Banker December 2010	Get Creative & Innovative As community banks confront their many challenges, some are coming up with inventive strategies to attract more deposits, generate fee income, branch more cheaply, support local businesses and improve their communities. Here are nine ideas that just might be worth borrowing.
U.S. Banker January 2011 Steve Garmhausen	Taking the Bank to the Workplace Comerica and other regional players are stepping up marketing efforts to large companies in hopes of winning over more of their employees.
Bank Technology News July 2009 Michael Sisk	The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction.
Bank Systems & Technology March 10, 2004 Ivan Schneider	TransAtlantic Farms Out Check Images Miami bank's courier costs melt like a snowball in South Beach
Bank Systems & Technology October 29, 2008 Maria Bruno-Britz	Banks Look to Multimedia Technology to Grow Branches Banks are striving to change the branch's image by reworking the channel to appeal to a wider array of customers.
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
U.S. Banker January 2003 John Engen	The Caffeine In Commerce Commerce Bancorp CEO Vernon Hill is laughing his head off these days. why not? His bank is an investor's dream and a rival's nightmare. Welcome to the big apple.
Bank Systems & Technology February 4, 2010 Penny Crosman	Focus on Innovation: Umpqua Bank Views Innovation as a Core Value In its 'Innovation Lab' and other high-tech branches, Portland-based Umpqua Bank tests the latest technology to improve the banking experience and build stronger customer relationships.
U.S. Banker April 2003 Holly Sraeel	Branches, Service and Vernon, Vernon, Vernon Simply put, Vernon Hill might well end up the Starbucks of banking. Not bad for a guy who not so long ago ran a small bank that few knew about.
The Motley Fool February 25, 2011 Zeeshan Siddique	Can We Bank on American Banks? Is the grass really greener here?
U.S. Banker May 2008 Anthony Malakian	Extended Hours: Longer Hours Correlate To Higher Deposit Growth The term "bankers' hours" has a negative connotation and is an outdated insult at an industry where many institutions have 70-hour work weeks.
Bank Systems & Technology August 24, 2006 Phil Britt	Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.
Bank Systems & Technology November 4, 2003 Ivan Schneider	Fast-Track Citizens Why do people continue to use bank branches despite the ready availability of automated alternatives? Who knows? But since they do, Citizens Bank has continued to place the branch at the center of its retail banking strategy.
Bank Systems & Technology November 30, 2004 Ivan Schneider	One Thing Leads to Another Last month's feature on bank branches included a description of a possible branch of the future, in which videoconferencing technology enables the outsourcing of the product expert.
FDIC FYI July 9, 2004	Bank Branching Trends and Prospects of Key Banking Sectors A summary of three reports released today that represent the fourth installment of the Federal Deposit Insurance Corporation's Future of Banking Study.
U.S. Banker April 2011 Rockwell Clancy	Lessons to Grow On Even as many of the challenges of the financial crisis have subsided, new challenges for retail bankers have emerged, such as lower deposit growth, increased attrition, and intensified shopping by consumers.
Bank Systems & Technology June 2, 2004 Steven Marlin	Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay.
National Real Estate Investor July 1, 2003	American Financial Buys $769 Million Office Portfolio Fresh after its IPO last week, American Financial Realty Trust has purchased 158 properties from Bank of America Corp. for nearly $800 million. The 8.1 million sq. ft. portfolio consists of office buildings, banking and operations centers scattered throughout 19 states.
Bank Systems & Technology September 17, 2007 Nancy Feig	Age Matters When it Comes to Channel Preference Though generational differences greatly influence consumers' banking behavior and young consumers have a clear preference for online banking, traditional channels still are important for servicing all generations, two recent surveys suggest.
U.S. Banker November 2001 Mark Bruno	First State Bank of Michigan Taps Horizon USA First State Bank signed a deal with Horizon USA, a Houston-based advertising and marketing firm, which designed 10 online banking kiosks, located in 10 of the bank's branch lobbies...
Bank Technology News February 2001 Helyne Klauck	Online Branch Analysis Debuts SRC LLC announced recently its development of a Web-based analysis tool that provides instant access to deposit and market data for bank branches nationwide. The tool is available to users of Alex eBanking Solutions...
National Real Estate Investor May 1, 2008	In Progress: Opus Corporate Center at Westlake Village The $180 million, 435,000 sq. ft. mixed-use development has freeway access and an array of on-site amenities and services.
U.S. Banker October 2009	Noted and Noteworthy Not everyone expects Bank of America s decision to cull its roughly 6,200 branches by 10 percent to fuel a widespread rationalization of big-bank branch networks.
U.S. Banker September 2010 Glen Fest	Miles to Go The online banking evolution is far from over. Banks have a lot of room to improve and a lot of revenue to gain once they do.
Fast Company May 2002 Chuck Salter	Customer Service: Commerce Bank Commerce Bank is one of America's best-performing financial institutions, with a stock that grew more than 2,000% in 10 years. It is also America's most convenient bank, with a fanatical commitment to "wowing" its customers...
Bank Systems & Technology September 26, 2004 Katherine Burger	My Kind of Town In a booming town that is already very heavily "banked" (in party-hearty Hoboken, probably only bars and pizza joints outnumber ATMs and branches in terms of locations), it will be interesting to track Commerce's progress.
Bank Systems & Technology August 5, 2004 Ivan Schneider	Have a Problem? No Problem! Not only can a smaller financial institution adopt comparable CRM as a larger player, but it can let someone else manage the integration issues involved.
Entrepreneur December 2006 Rosalind Resnick	Extra Effort It is important for small businesses to find a bank that can provide them with good service.
Bank Technology News December 2009 Steve Bills	BBVA Branches Into Video Customers may soon be talking to a screen at the branch - instead of a person.
Bank Technology News April 2007 Glen Fest	Branch Planning: Mapping A Course For Profits Display analytics tool guides Nevada State Bank's growth.
National Real Estate Investor February 1, 2005 Paula Widholm	Chicago is Back on the Upswing "Live, work, play" has been downtown Chicago's catchphrase since 2000. In recent years it's been amplified by a surge in new high-rise condo projects, office skyscrapers and a new nearly half-billion dollar lakefront park.