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BusinessWeek June 23, 2011 Dakin Campbell	JPMorgan's Contrarian Bet on Bank Branches JPMorgan seeks a source of cheap funds as rivals retrench. Analysts are skeptical.
Registered Rep. July 20, 2011 Charles Paikert	Chase Wealth Management Unit Plans Explosive Growth Chase opened the first of its new-look Private Client offices today in Manhattan, and expects to be in 250 branches around the country at the end of the year.
Registered Rep. October 9, 2008	Smith Barney Closing Branches, Letting Managers Go As part of a larger cost-cutting effort, Smith Barney is consolidating some of its branch offices and laying off a number of its branch managers.
Registered Rep. February 4, 2003 David A. Gaffen	Complexing Issue: Morgan Stanley Creating Bunches of Branches Morgan Stanley is requiring that an increasing number of its branch office managers begin producing. The move is an outgrowth of its office "complexing" strategy, which groups together multiple branches under a single manager.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
Bank Technology News August 2006	Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.
U.S. Banker December 2001 John Hackett	Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons...
Bank Technology News July 2011	Citi Turns to Apple for Inspiration Citi is investing millions in new branches and branch refurbishments that provide technology and design upgrades, providing a more Apple-like experience for retail customers.
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
Bank Technology News July 2009 Michael Sisk	Branch Design Diversity is the Future Continued branch innovation -- driven by customer tastes and banks' willingness to experiment -- means that banks may one day look very different from one another.
On Wall Street March 1, 2011 Bill Willis	The Power of Positive Leadership When you think of your branch manager, what images come to mind? Does he or she send off positive, negative or neutral vibes? Perhaps the message is mixed.
Bank Technology News April 2009 John Adams	Take Stock of Your Own Real Estate The arrival of automated branch performance management at Summit Bank also came with a 95 percent cost haircut, a welcome savings in a time where every dollar is gold.
Bank Systems & Technology October 8, 2009 Maria Bruno-Britz	Northeast Bank Takes New Approach to Branching With dwindling transaction levels at the branch due to self service channels, Northeast Bank is revising its branch strategy.
Bank Technology News July 2006 John Adams	Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus?
Bank Technology News July 2009 Michael Sisk	The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction.
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
U.S. Banker November 2010 Alan Kline	Sharing Space to Cut Costs Ask any retail banking expert what the branch of the future will look like and the first word you re likely to hear is smaller.
On Wall Street November 1, 2009 Helen Kearney	Back on the Front Lines Over the past few months, both UBS and Morgan Stanley Smith Barney have completed their transitions to the 'complex' management structure. Many of the branch managers affected haven't had a book of business for years and say it's not an easy thing to conjure up overnight.
Bank Systems & Technology June 2, 2004 Steven Marlin	Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay.
Registered Rep. July 13, 2010 Susan Konig	BOMs Work More, Earn Less In the 1970s through the early 1990s, plenty of financial advisors hoped one day to become branch managers.
U.S. Banker December 2010 Matt Monks	Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours.
Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
Registered Rep. March 1, 2003 Andre Cappon	Okay, Team, Listen Up! Whether some reps like to acknowledge it, the branch office manager is vital to the success of a given branch.
Bank Technology News July 2011 John Adams	Huntington Dives Into Digital Signage Branches will be outfitted with multiple 40-inch flat screen panels in which tailored content can be quickly uploaded to each location.
FDIC FYI July 9, 2004	Bank Branching Trends and Prospects of Key Banking Sectors A summary of three reports released today that represent the fourth installment of the Federal Deposit Insurance Corporation's Future of Banking Study.
U.S. Banker April 2011 Rockwell Clancy	Lessons to Grow On Even as many of the challenges of the financial crisis have subsided, new challenges for retail bankers have emerged, such as lower deposit growth, increased attrition, and intensified shopping by consumers.
U.S. Banker May 2010 Matthew De Paula	5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more.
U.S. Banker May 2008 Anthony Malakian	Extended Hours: Longer Hours Correlate To Higher Deposit Growth The term "bankers' hours" has a negative connotation and is an outdated insult at an industry where many institutions have 70-hour work weeks.
U.S. Banker May 2011 Laura Thompson Osuri	One Way to Cut Crime After too many robberies, Columbus Bank and Trust found a way to keep the police close and employees and customers feeling safe.
Popular Mechanics April 2006 Merle Henkenius	4-Step Pruning Plan Besides improving its appearance, judicial cutting can boost a plant's health. It's easy -- and your trees and shrubs will thank you.
U.S. Banker April 2008 Chris Bledsoe	Funds-Transfer Pricing? Just Say No. Is funds-transfer pricing worthwhile?
Registered Rep. October 1, 2004 David A. Gaffen	From Top Dog to Compliance Monkey Many branch managers at full-service broker/dealers around the country have found in recent years that their old role as branch manager has diminished, as more business decisions are made by headquarters.
U.S. Banker April 2004 Jacob Ward	Should a Bank Be a Store? Going retail is all the rage. But World Savings' Marion Sandler says that good branch design can't be quantified. It just is.
U.S. Banker May 2011 Matthew de Paula	New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience.
Bank Technology News May 2011 Michael Sisk	RBC Gets in Touch With Customers One element of branch design growing fast in popularity is touch-screen technology, which is intended to give customers an intuitive, relaxed way to find financial information on their own.
Bank Technology News August 2010 Rebecca Sausner	Citi's Japanese Revolution Citi's "smart banking" strategy in Japan.
Bank Systems & Technology November 4, 2003 Ivan Schneider	Fast-Track Citizens Why do people continue to use bank branches despite the ready availability of automated alternatives? Who knows? But since they do, Citizens Bank has continued to place the branch at the center of its retail banking strategy.
Finance & Development March 2011 Oshima & Chan	Branching Out Access to basic financial services in low-income countries is growing.
The Motley Fool February 12, 2008 Dan Caplinger	Where You'll Find the Best Rates As customers have moved to the Internet for financial solutions, banks have paid attention.
Registered Rep. October 1, 2002 Andre Cappon	The Pygmalion Effect: The Branch Manager Sets the Tone Why are some brokerage offices within the same network consistently profitable while others are consistently unprofitable?
U.S. Banker January 2011 Michael Sisk	Center of Attention Long viewed as a necessary evil, the call center is emerging as a vital cross-selling and revenue-driving tool.
U.S. Banker August 2010 Alan Kline	Banking 2020: Smartphones Rule All the hubbub about smartphones laying the decisive blow to branches is unnecessary; they can peacefully and successfully co-exist with some retooling.
U.S. Banker September 2003 Holly Sraeel	Mergers, Main Street And Staying Independent Privately held banks are benefitting from big-bank sprawl, picking off customers from their larger brethren with more intimate customer service and strong ties to the community.
CIO November 1, 2000 Heather Harreld	Pick-Up Artists At Enterprise Rent-A-Car, customer service goes well beyond the company's We'll pick you up tag line. And IT plays an important role in helping employees focus on customers...
Registered Rep. October 1, 2004 Will Leitch	The Death of the Peter Principle? Some experts speculate that the "producing branch manager" is a dying breed --- with more broker/dealers now hiring professional managers instead of promoting top producers.
National Gardening Lee Reich	Pruning Fruit Trees How to get young trees off to a good start and keep mature trees productive...
Registered Rep. March 1, 2003 Sam Jaffe	Coaching in a Storm We spoke to dozens of the best branch office managers, from managers of tiny regional shops to lords of sprawling city offices. Their secret to success doesn't sound all that tough: work hard and pay attention to details.
U.S. Banker January 2008 Anthony Malakian	Poor Branch Placement Could Kill Revenues For smaller community banks, poor branch placement is a far greater concern than for a trillion-dollar behemoth.
InternetNews July 13, 2006 Andy Patrizio	Microsoft Reaches Out to Branch Offices Microsoft has launched the Branch Infrastructure Promotion, a collection of server technologies meant for the remote office where IT support is typically minimal to non-existent.
U.S. Banker January 2003 John Engen	The Caffeine In Commerce Commerce Bancorp CEO Vernon Hill is laughing his head off these days. why not? His bank is an investor's dream and a rival's nightmare. Welcome to the big apple.