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Insurance & Technology
August 25, 2007
Kathy Burger |
Harleysville Insurance Agent Portal Improves Carrier/Policyholder Relations In this interview, the insurer's SVP and CIO explains how the company rolled out a new agent portal and overhauled its policy administration systems to improve ease of doing business.   |
Insurance & Technology
August 14, 2006
Maria Woehr |
Web Appeal Appealing to every agent is tough, but Harleysville Insurance strives to trump the competition by focusing IT projects on its agents' needs. |
Insurance & Technology
October 23, 2008
Anthony O'Donnell |
Harleysville's Byrne Drives Agent Ease and Efficiency Harleysville Insurance is poised to intensify its focus on ease of doing business, says its new vice president of agency and field automation technology. |
Insurance & Technology
March 21, 2005
Anthony O'Donnell |
Reinforcing Agent Loyalty Tripathi hopes to leverage the strong carrier/agent rapport at Harleysville. "The relationships with agents are phenomenal," he observes. |
Insurance & Technology
April 6, 2006
Maria Woehr |
Harleysville Taps AQS To reduce time to market for new commercial lines products and provide ease of use to its agents, Harleysville Insurance will implement AQS' Web-based AQS/advantage suite. |
Insurance & Technology
April 15, 2010
Lisa Valentine |
Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well. |
Insurance & Technology
November 14, 2007
Nathan Conz |
Tripathi Continues IT Transformation at Harleysville In the two-plus years since he joined Harleysville Insurance as CIO, Tripathi already has racked up a decade's worth of accomplishments while leading a major IT transformation at the insurance carrier. |
Insurance & Technology
July 27, 2010
Anthony O'Donnell |
Harleysville CIO Akhil Tripathi Resigns Sources say Tripathi left the company for personal reasons. |
Insurance & Technology
April 15, 2010
Matt Josefowicz |
3 Factors Behind Carriers' Renewed Attention to Billing Insurers that do billing well reap huge operational and retention dividends -- while those that do it poorly end up with unnecessary costs and dissatisfied customers. |
Insurance & Technology
October 7, 2008
Anthony O'Donnell |
Harleysville Insurance's Tripathi Guides With Technological Savvy In terms of leadership style, Harleysville SVP and CIO Akhil Tripathi believes that today's insurance CIOs must take the lead in anticipating what technology can do for their businesses. |
Insurance & Technology
July 11, 2008
Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
Insurance & Technology
May 16, 2007
Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
Job Journal
May 8, 2011 |
Insurance Agents Enjoy Secure, Solid Careers If you enjoy working with others and can empathize with their problems and concerns, you can build a fulfilling, lucrative career in the insurance industry. You'll be helping people protect their families, their homes and their personal belongings. |
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
Insurance & Technology
July 28, 2010
Anthony O'Donnell |
Harleysville Names Acting CTO, CIO Steve Byrne, Harleysville's VP of agency and field automation technology, has been named acting chief technology officer, and John Griggs, the carrier's VP of insurance management systems has been named acting CIO. |
PHONE+
December 30, 2009
Khali Henderson |
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry. |
Insurance & Technology
July 12, 2006 |
Executive News Harleysville Tech Appointments... Shallow Joins PFG... Hanover Hires VP... |
PHONE+
September 16, 2009
Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
Insurance & Technology
April 8, 2009
Anthony O'Donnell |
Main Street America Group Names Ron James CIO The 30-year insurance technology veteran will support the Jacksonville, Fla.-based P&C carrier's continuing focus on ease-of-doing-business for its agent customers. |
CRM
September 1, 2004
Lior Arussy |
Stop Wasting Everyone's Time Give agents timely access to relevant data, and watch sales and satisfaction soar. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
The Motley Fool
January 31, 2005 |
Working With Real Estate Agents Approach the relationship sensibly, and you'll both be happier. |
Insurance & Technology
October 26, 2009
Nathan Conz |
Catching Up With I&T Elite 8 2008: Coping With Crisis Check in with some of last year's Elite 8 honorees to find out what IT leaders have been up to and how their roles may have changed in the past year. |
Insurance & Technology
July 19, 2010
Nathan Golia |
Harleysville Insurance Names Two IT Execs Harleysville Insurance's Sean Domineske takes over as VP of corporate systems and Lawrence Jennings becomes assistant VP of quality assurance and test automation. |
CRM
June 2015
Garrison Wynn |
The Call Center: Talk About Issues! Three observations on keeping -- and cultivating -- agent talent |
CRM
February 2003
Rochelle Garner |
Just Desserts Rewarding and recognizing contact center agents is as much science as it is art. |
