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Insurance & Technology
April 15, 2010
Lisa Valentine |
Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well.   |
Insurance & Technology
January 5, 2007
Matthew Josefowicz |
Responding to a Changing Market: The Core Is Key Core systems replacement has been compared to open-heart surgery -- it is one of the most drastic changes that insurers can make to their IT infrastructures. |
Insurance & Technology
May 7, 2010
Anthony O'Donnell |
StoneRiver Adds Billing Offering to Stream Solution Set Core insurance operational solutions vendor StoneRiver has released Billing Stream -- Direct, a component of the vendor's StoneRiver Stream solution set, built on advanced service-oriented architecture with an embedded service bus. |
Insurance & Technology
March 10, 2010
Anthony O'Donnell |
Guidewire Releases Guidewire BillingCenter 3.0 Guidewire describes its approach to the billing product as shifting from a traditional view of billing as a back-office function to a "front and center" concept that offers increased flexibility to customers. |
Insurance & Technology
June 8, 2009
Anthony O'Donnell |
News from 2009 IASA Conference: Oracle Launches Revenue Management and Billing for Insurance Oracle's solution enables insurers to consolidate billing systems onto one platform for greater visibility and efficiency, improving revenue management and providing better customer service and multi-channel sales support, according to the vendor. |
Insurance & Technology
May 28, 2008
Peggy Bresnick Kendler |
Accounting and Financial Systems: Technological Enhancements Offer Promise -- and Questions Insurers' accounting and financial systems -- including billing, annual reporting, portfolio management and investment management platforms -- are becoming increasingly integrated with other enterprise systems. |
Insurance & Technology
September 5, 2006
Anthony O'Donnell |
Customer-Centric Cash Flow Insurers have continued to lag behind other industries in one of the most important contact points with customers: the exchange of funds. |
Insurance & Technology
August 31, 2010
Anthony O'Donnell |
Tokio Marine Management, Ocean Life Insurance Tap Mastek The U.S. P&C carrier has gone live on the STG Billing product, and Bankok-based Ocean Life will implement Mastek's ElixirAsia enterprise policy administration solution across all its lines of business. |
Insurance & Technology
February 12, 2010
Anthony O'Donnell |
Harleysville Life Insurance Launches Online Group Benefits Platform My Harleysville Life Link provides agents and employers with the means for making policy changes, as well as the capability to download billing statements, forms, employee certificates, policies, and other company information. |
Insurance & Technology
March 24, 2010
Anthony O'Donnell |
Bear River Mutual Chooses StoneRiver Policy and Billing Solutions Utah-based P&C carrier sees the solutions as key in preparing infrastructure in support of growth objectives. |
Insurance & Technology
December 7, 2009
Anthony O'Donnell |
Duck Creek Releases EXAMPLE Platform 4.1 The new release will provide enhanced performance capabilities, owing to new efficiencies designed into EXAMPLE Platform 4.1's core infrastructure, according to the vendor. |
Insurance & Technology
March 23, 2009
Anthony O'Donnell |
NFU Mutual Chooses Guidewire for Billing Web-based Guidewire BillingCenter will replace multiple, disparate systems, reduce manual processes and improve service capabilities, according to the vendor. |
Insurance & Technology
February 17, 2009
Nathan Conz |
TWIA Chooses Guidewire The Texas Windstorm Insurance Association has selected Guidewire Software's Billing Center solution. |
Insurance & Technology
May 16, 2007
Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
Insurance & Technology
November 26, 2003
Cynthia Saccocia |
Placing Your Bets Technology Will insurers ante up on technology investments in front-office or back-office systems in 2004, or hold back? In this exclusive preview, TowerGroup assesses the field. |
Insurance & Technology
April 13, 2010
Anthony O'Donnell |
Newer Policy Administration Systems Ease Transformation of Smaller Insurers As the insurance industry prepares for the next growth phase, small and medium-size carriers are taking advantage of rules-based policy administration packages to transform their capabilities and stand up to larger competitors. |
Insurance & Technology
September 7, 2010
Anthony O'Donnell |
Philadelphia Insurance Companies Goes Live on Sapiens RapidSure Policy Admin Suite The six-month implementation effort included five lines of business and integration to billing, claims, document management and accounting systems with the company's Web portal. |
Insurance & Technology
June 1, 2006
Maria Woehr |
The Big (Not So) Easy The Louisiana Senate Insurance Committee has approved legislation that the Property Casualty Insurers Association of America fears could raise rates for consumers and drive insurers that still are dealing with the effects of Hurricane Katrina from the Louisiana market. |
Insurance & Technology
August 12, 2005
Phil Britt |
Where the Dollars Are Going Insurance companies will spend most of their IT dollars in the next year to enhance performance/predictive analytics and purchase systems to improve management of business processes. |
Insurance & Technology
October 6, 2008
Anthony O'Donnell |
A Decade of Change in Insurance IT Since I&T recognized the first Elite 8 insurance technology executives in 1999, the world has changed a great deal, and so has the insurance technology realm. |
Global Services
February 4, 2008
Rinku Tyagi |
It's All in the Bill For YorkshireWater, one of the world's largest water companies, offshoring the development of a new billing system creates business value for now and provides legroom for innovation in the future. |
The Motley Fool
March 5, 2007
Mary Dalrymple |
Calculating Your Credit Balance It's not as simple as it seems to measure your outstanding credit card debt. |
Insurance & Technology
January 14, 2009
Matthew Josefowicz |
Insurers Challenged to Adopt Business Intelligence Data inconsistencies and cultural resistance impede insurers' ability to optimize use of business intelligence. |
Insurance & Technology
October 6, 2006
Anthony O'Donnell |
Agile Infrastructure VP and CIO Jim Court's from-the-ground technology renovation helped First American P&C boost revenues from $12 million in net written premium to $125 million within six years. |
Managed Care
April 2007 |
Consumers Upset By High Cost of Administration When it comes to health care administrations, there is a wide gap between what executives of hospitals and insurance companies believe it costs and what consumers believe. |
Insurance & Technology
May 14, 2005
Peggy Bresnick Kendler |
Rethinking Policy Admin Here, industry experts discuss how legacy systems can hamper insurers' abilities to grow and be flexible and how next-generation policy administration systems can deliver increased efficiency and improved customer service. |
Entrepreneur
April 2004
Paul & Sarah Edwards |
Have I Chosen a Stable Business? No worries---medical billing is still a viable business. |
Insurance & Technology
November 10, 2008
Nathan Conz |
More Insurers Realizing Benefits of e-Payments and Remote Deposit Capture Technology The insurance industry lags behind many others in the realm of electronic billing and payment, but that's beginning to change. |
Insurance & Technology
March 6, 2008
Catherine Stagg-Macey |
International Insurance IT Executives Continue To Invest, Priorities Vary International insurance IT executives in EUrope, Asia and Latin America will continue to invest in technology in 2008, but their spending priorities reflect unique challenges of their local markets. |
Insurance & Technology
May 26, 2010
Anthony O'Donnell |
Carriers Shifting Distribution Dollars To Mobile, Accenture Research Finds Insurers are planning to invest on average $84 million on strategic distribution improvements over the next three years according to a survey of 125 insurers globally. |
Insurance & Technology
March 18, 2005
Peggy Bresnick Kendler |
Optimizing Multi-Channel Sales force automation and enterprise incentive compensation systems not only help make insurers' sales efforts more productive, they also improve customer service, customer retention and compliance. |
Bank Technology News
February 2002
Amy Newell |
Insurance Industry Enjoys Net Gains Although shopping for policies on the Web is easy, and thus commonplace, applying for and purchasing them online tends to be a chore. Here's a look at the current state of insurance websites and what they envision for the future... |
Insurance & Technology
March 18, 2005
Anthony O'Donnell |
Top P&C Initiatives for 2005 Policy administration systems are a top priority this year for large and midsize P&C insurers, according to Celent's 2004 CIO/CTO survey |
Insurance & Technology
November 11, 2009
Nathan Conz |
AAA Auto Club Group Selects CodeObjects for Policy Admin and Billing The AAA Auto Club Group Has Selected Codeobjects' Policy Administration and Billing Software for Various Personal Lines Products. |
Insurance & Technology
August 7, 2008
Anthony O'Donnell |
Policy Admin System Replacement: Insurers Shift Focus From Systems to Functionalities Interboro Insurance Co.'s policy administration replacement initiative was in key respects a classic case. |
Managed Care
December 2000
Mark D. Abruzzo |
Some States Seek To Close Prompt-Payment Loopholes Many states have laws governing the timeliness of claims payments to physicians, hospitals, and other providers, but few such statutes have any real effect because of lack of enforcement or clarity. Some states are toughening their so-called prompt-payment laws, at the expense of insurers... |
Insurance & Technology
February 1, 2006
Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. |
Insurance & Technology
May 25, 2010
Anthony O'Donnell |
Genpact, MajescoMastek Partnership Combines BPO and Tech Solutions Both parties plan to develop what they describe as innovative, platform-based business process management solutions across the industry value chain. |
Insurance & Technology
July 25, 2005
Wendy Toth |
Satisfaction Is Job One To address the need for improved property and casualty claims management, technology providers launched a preconfigured claims management solution for midsize insurers that combines Accenture's claims process and systems integration expertise with SAP's software development experience. |
Insurance & Technology
May 5, 2010
Anthony O'Donnell |
Novarica: Carriers Replace For Growth, Not Efficiency Anticipating a large number of policy administration projects likely to be undertaken in the near future, Novarica's reports reflect peer experience over the last decade. |
CRM
August 19, 2011
McNally & Walheim |
Call Centers Support Insurance in Multichannel Environment Customer experience continues to be a key differentiator in insurance |
Insurance & Technology
May 19, 2009
Katherine Burger |
ACORD LOMA 2009: CSC Introduces Insurance Optics to Provide BI and Financial Risk Solutions for Insurance New offering enables insurers to access to complex data from multiple systems. |
Insurance & Technology
March 9, 2007
Anthony O'Donnell |
Unisys Managed Services Solution Helps Reliance Standard Life (RSL) Automate Billing Unisys is consolidating RSL's remittance process and billing into a single operation, starting with the development of a common image archive for paper-based payments, and redesigning both IT and business procedures. |
Insurance & Technology
January 25, 2005
Cynthia Saccocia |
Did You Say Controlled Tech Spending? Aw, Not Again! Insurance is an industry that reacts decisively to its business cycles and urgently to intrusions of reality such as catastrophic claims, economic issues and regulation. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge. |
Insurance & Technology
April 20, 2005
Wendy Toth |
Claims Tech Tops IT Spending Report: Claims management technology will be the leading strategic area of investment for U.S. P&C insurers in 2005. |
Insurance & Technology
February 21, 2008
Anthony O'Donnell |
Novarica Survey Finds P&C Insurance CEOs' Tech Knowledge Wanting While chief executive officers of property/casualty insurers have advanced in their understanding of the value of technology to the business in recent years, the results of a Novarica survey suggest that some glaring gaps remain and that continuing education is in order. |
Insurance & Technology
March 6, 2008
Lori Widmer |
Farm Bureau Insurance of Michigan Web-enables Critical Business Functions Farm Bureau Insurance of Michigan has Web-enabled many of its disparate systems to create a single customer view. |
Insurance & Technology
November 25, 2003
Katherine Burger |
Supporting Growth Via Agent Self-Service First American P&C is taking advantage of Web services and technology from Fiserv SIS to gain efficiencies and speed-to-market. |
Insurance & Technology
February 10, 2010
Joel Curry |
Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in. |
